Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 721 to 740 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-972	7.5. Lengthy procedures	2020-07-24	Zimbabwe: Beitbridge		Resolved 2021-07-29	View
Complaint:	There is usually a very long queue of north-bound trucks on the South African side of the border. This situation is very undesirable at it negatively affects trade facilitation along the north-south corridor and is a big concern in efforts to fight the covid-19 pandemic. These trucks are held up at the border due to some of the following reasons: 1) The Zimbabwe Revenue Authority Document Processing Centres (DPCs) are opening at 0800hrs and closing at 1500hrs. Outside this period trucks are still moving and documents are continuously lodged into the system by clearing agents. Processes that should be done in the Zimra system cannot be performed during this period. The border post is open for 24 hours and closure of the DPCs creates a bottleneck. Operating hours of the DPCs have been affected by the national curfew (0600hrs-1800hrs) that was recently introduced by Government to fight against the covid-19 pandemic. 2) Other customs processes such as cargo release (manual) procedures and query resolution are taking too much time to be done. 3) Due to the recent upward movement in the exchange rate, clearing agents sometimes do not have enough bond cover to move goods in transit. This has also resulted in truck movement delays. A proposal to have these bonds denominated in USD (in order to introduce stability in the system) has been made by the association to Zimra. 4) There are delays by Zimra in generating T1s which allow movement of transit cargo even in cases where bonds sufficiently cover the goods. 5) Of late Zimra did very well by opening a fast lane (green route) for some traffic but there has been no consistency in this process. The route is closed at times. 6) There are undesignated check-points within the border which humper movement of trucks.
Resolution status note:	ZIMRA advised that this issue has been dealt with by the Ease of doing business task force, however In the interim as the lead agent will escalate the challenges to the responsible authorities of the respective other agencies making reference to the Ease of doing business resolutions and will monitor to ensure checkpoints as agreed in the Ease of doing business meetings are adhered to.
NTB-000-082	5.7. Minimum import price limits Policy/Regulatory	2009-07-23	Lesotho: Ministry of Trade	Lesotho	Resolved 2010-11-22	View
Complaint:	Lesotho regulates prices by fixing a floor price for beans and peas.
Resolution status note:	Lesotho reported that she does not regulate prices for any product; however our marketing department sometimes makes some price recommendations based on the market price for legumes. At times when these food stuffs have been subsidized due to lack of food supplies as a result of drought, prices are being regulated (only on subsidized programmes).
NTB-000-133	5.7. Minimum import price limits Policy/Regulatory	2009-07-27	Lesotho: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Lesotho regulates prices for dry beans
Resolution status note:	Lesotho reported that she does not regulate prices for any product; however our marketing department sometimes makes some price recommendations based on the market price for legumes. At times when these food stuffs have been subsidized due to lack of food supplies as a result of drought, prices are being regulated (only on subsidized programmes).
NTB-000-134	5.7. Minimum import price limits Policy/Regulatory	2009-07-27	Lesotho: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Lesotho regulates prices by fixing a floor price for peas
Resolution status note:	Lesotho reported that she does not regulate prices for any product; however our marketing department sometimes makes some price recommendations based on the market price for legumes. At times when these food stuffs have been subsidized due to lack of food supplies as a result of drought, prices are being regulated (only on subsidized programmes).
NTB-000-320	5.7. Minimum import price limits	2009-09-09	Seychelles: Other Seychelles	Seychelles	Resolved 2010-11-22	View
Complaint:	There is price control on goods imported inti Seychelles. Prices of imported goods are limited by a maximum 30% mark-up
Resolution status note:	Seychelles reported that price control has been removed on all non-food items. Seychelles needs to eliminate NTB’s, therefore need to explore alternative ways of controlling price on food items.
NTB-001-020	1.11. Occupational safety and health regulation Policy/Regulatory	2021-06-14	Democratic Republic of the Congo: Kasumbalesa	Zambia	Resolved 2021-06-19	View
Complaint:	It has been reported that the DRC Health Department has implemented a mandatory COVID testing fee of US$45 per driver disregarding any other COVID certificates issued by Member States . This has led to Drivers from various countries parking their trucks and not crossing into DRC because they would like the DRC Government to reverse the directive on mandatory COVID19 test at a fee of $45. Currently, there is no traffic movement at Kasumbalesa. This has disrupted the movement of goods and people between the two countries. We therefore request the relevant officials to resolve this matter. Reporting on behalf of Truck Drivers
Resolution status note:	On 19th June , 2021 Zambia Focal Point advised that they had received information that the fees had been reduced to US$10 and therefore the trucks were cleared resolving the problem . The trucks are now able to cross over to DRC side.
NTB-000-304	2.14. Other	2009-09-09	Democratic Republic of the Congo: Kasumbalesa	Democratic Republic of the Congo	Resolved 2010-12-02	View
Complaint:	Lack of knowledge of regulations by customs officials
Resolution status note:	DRC is participating in the SADC Customs Management project where by the customs officials are now actively involved in regional matters.
NTB-000-187	2.14. Other	2009-07-27	Malawi: Ministry of Transport	Malawi	Resolved 2010-11-22	View
Complaint:	Charges on delayed reporting by truck.Clearance must take place within 24 hours or a fine is issued if the shipment is late.
Resolution status note:	Malawi reported that this is not an NTB but a legitimate control measure for truck reporting.
NTB-000-208	2.14. Other	2009-07-27	Malawi: Malawi Revenue Authority	Zimbabwe	Resolved 2010-11-22	View
Complaint:	Requirement by the Malawian authorities for SGS certification.
Resolution status note:	Malawi reported that the programme phased out in 2006
NTB-000-188	7.10. Other	2009-07-27	Mozambique: Ministry of Transport	Malawi	Resolved 2010-11-22	View
Complaint:	risk of robbery and theft along the way, particularly in Mozambique
Resolution status note:	This complaint is too general and therefore cannot be traced. Malawi reported that they were unable to substatntiate the complaint.
NTB-000-188	7.10. Other	2009-07-27	Mozambique: Ministry of Transport	Malawi	Resolved 2010-11-22	View
Complaint:	risk of robbery and theft along the way, particularly in Mozambique
Resolution status note:	Malawi and Mozambique reported that the complaint is too general and cannot be processed any further. In the absence of additional information, the complaint is therefore considered resolved.
NTB-000-124	2.14. Other	2009-07-26	SADC	South Africa	Resolved 2010-11-22	View
Complaint:	Training of new customs recruits in the region
Resolution status note:	Seychelles reported that training of new recruits is a point of concern for Seychelles. Training especially for customs officers, on R.O.O, clearing process, investigation, inspection, to conduct time release study ect...is in progress.
NTB-000-435	2.14. Other	2010-09-16	EAC	Kenya	Resolved 2014-12-11	View
Complaint:	Lack of implementation of EAC harmonized documents by partner states.
Resolution status note:	At the 16th NTBs forum held in Kigali in December 2014, EAC Secretariat reported that Partner States are now using EAC harmonized documents. This NTB is therefore resolved
NTB-000-436	2.14. Other	2009-04-16	EAC	Kenya	Resolved 2014-12-11	View
Complaint:	There is lack of harmonized procedures manual for the EAC partner states.
Resolution status note:	At the 16th NTBs forum held in Kigali in December 2014, EAC Secretariat reported that the EAC harmonized procedures manual was adopted by the Council in 2012. This NTB is therefore resolved
NTB-000-467	2.14. Other	2011-08-08	Zimbabwe: Kariba	Zimbabwe	Resolved 2011-10-25	View
Complaint:	On the 8/8/2011 a trader came with 45 pairs of slippers that is plastic footwear which qualifies the product to be traded using Comesa certificate of Origin under code 6404 since the onset of the project, the trader was charged duty of $72.00 calculated from total value of $31.10 yet she was only to pay vat & p-tax of $7.76, after discussions with Customs Manager she then paid $14.00 for vat, p-tax,and storage charge of $6.00 for 3days. from this day custom then banned importation of plastic footwear under this code 6404 and this ban is only at Kariba border Post, Zimbabwe, yet on Zambian side they give Comesa Certificate of Origin for the same product ,this is now promoting smuggling of this product along Zambezi River if that person dont want to Chirundu route
Resolution status note:	Zimbabwe Revenue Authority reported that the product Plastic Slippers is classified in tariff 6402.2000 which is not on the COMESA STR Common List of products therefore customs officers could not clear under that instrument. However, following consultations between officials from Zimbabwe and Zambia, products in HS code 6402 will be put up for consideration to be included on the COMESA STR list of products at the next reveiw meeting.
Products:	6404.19: Footwear with outer soles of rubber or plastics and uppers of textile materials (excl. sports footwear, incl. tennis shoes, basketball shoes, gym shoes, training shoes and the like, and toy footwear)
NTB-000-484	7.10. Other	2012-01-03	Zimbabwe: Victoria Falls Weighbridge	South Africa	Resolved 2012-10-03	View
Complaint:	Old and inaccurate weighbridge. The Vic Falls weighj bridge is a manual weighbridge and transporters have endless trouble there with trucks which pass all Zambian electronic weighbridges and are then declared overweight in Vic Falls. The fines also are astronomical. They will not allow a reweigh and when the fine is paid the truck is allowed to proceed without any adjustment or offloading and it then passes all other Zimbabwe weighbridges and RSA weighbridges without any overweight. The weighbridge is old and inaccurate and should not be used for enforcement.
Resolution status note:	On 03 October 2012, FESARTA reported that they had recieved input from the Zimbabwe VID, to the fact that the Victoria Falls weighbridge is reasonably new and calibrated regularly. FESARTA reported that there had been no reports of problems at this weighbridge and therefore FESARTA recommended that this NTB can be removed from the system.
NTB-000-543	6.7. Other	2012-01-01	Zambia: Chirundu	Zimbabwe	Resolved 2016-03-31	View
Complaint:	Traders are being forced to pay $20 each by the Immigration side of Chirundu if they bear same address of where they are going in Zambia yet they will just going for a day to buy whatever goods for trade, this kind of behaviour of immigration officers is disturbing out traders different from Zimbabwe side what they do to Zambians trading in Zimbabwe
Resolution status note:	On 31st March 2016, Zambia Focal Point reported that there is no law in Zambia that compels a trader to pay $20. In the event that a trader is asked to pay, they should request for an official government receipt which can be verified with Focal Points.
NTB-000-583	6.7. Other	2013-03-26	Zimbabwe: Kariba	Zimbabwe	Resolved 2013-07-30	View
Complaint:	Kariba border post, Zimbabwe. Imports from Zambia; one truck carrying two imports from Zamleather for two different Zimbabwean companies. VAT paid in Harare and transferred to Kariba by ZIMRA. ZIMRA system has IT problem and duty of 5% was to be charged. Protest was lodged and ZIMRA advised that there is no duty because of the Comesa certificates. A day went by and we were then advised that our one shipment had been cleared: with 2% duty. We were informed that there were new acts passed and duty was now applicable. I could find no record of this and refused to pay extra duty in order to clear the VAT and duty now short on the second shipment. ZIMRA Harare advised that this was an IT issue and they were working on it. Third day begins and Kariba say no way to clear shipment without duty being paid. Harare advise Kariba to raise manual IM4 entry, Kariba say the duty is still payable. We are now going into the weekend and I cannot see my truck being cleared until Monday. I have had this issue before in a slightly different context where ZIMRA took duty paid for a shipment on its way to correct an IM4 done the prior month. No notification was given and it took 6 months for my claim to be accepted and the US$ 5703 to be refunded.
Resolution status note:	On 30th July 2013, Zimbabwe Revenue Authority reported that the consignments were eventually cleared manually (i.e. outside the Asycuda System) and allowed under the COMESA Free Trade Area (FTA) at Rates of duty 0% as Zambia is party to the COMESA (FTA). ZIMRA would continue to clear such similar consignments manually until such time Kariba customs migrates from Asycuda ++ to Asycuda World and the clearance will be done in the system. The client will not be inconvenienced by the use of either of the two clearing systems.
Products:	3403.11: Textile lubricant preparations and preparations of a kind used for the oil or grease treatment of leather, furskins or other material containing petroleum oil or bituminous mineral oil (excl. preparations containing, as basic constituents, >= 70% petroleu and 6403.40: Footwear, incorporating a protective metal toecap, with outer soles of rubber, plastics, leather or composition leather and uppers of leather (excl. sports footwear and orthopaedic footwear)
NTB-000-657	5.15. Other Policy/Regulatory	2014-12-11	Tanzania: Various State Agencies		Resolved 2023-07-03	View
Complaint:	Numerous monetary charges required by various agencies in the United Republic of Tanzania on exports of dairy products
Resolution status note:	The 42nd SCTIFI noted that the Republic of Uganda and the Republic of Kenya are handling the diary issues bilaterally with the United Republic of Tanzania whereby several meetings at the Ministerial and Summit levels have taken place and are at the final stages to be resolved. Also, the issue is being handled in the ongoing process of harmonization of fees, levies, and charges, and all the charges will be harmonized together with other charges. The SCTIFI hence guided that the NTB should be removed from the Time Bound program and allow the ongoing bilateral processes to be finalized.
NTB-000-659	2.14. Other	2014-12-11	Kenya: Mombasa sea port	Uganda	Resolved 2015-03-16	View
Complaint:	Selective auctioning of Ugandan goods at Mombasa Port.
Resolution status note:	At the Kenya NMC NTBs meeting held in Nairobi on 16th March 2015, KRA reported that all auctions had been conducted in accordance with the laws and regulations. Uganda had been given an extended 90 day period in which to notify owners of the auction after which the auction was conducted. This position was endorsed by the 17th NTB forum thereby resolving this issue.

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