Complaint

Complaint number
NTB-000-891  
NTB Type
2.8. Lengthy and costly customs clearance procedures  
Complaint
SARs stopped containers for inspection and are demanding proof of payment from consignee/buyer to the exporting company (Supplier) for the goods in transit to Eswatini. The affected company, Long Wei Investments are experiencing delays and incurring storage and demurrage charges at the port of discharge in Cape Town. SARS has withheld the consignment for over seven days from 9th April 2019. SARs are asking for different documentation at different times and dates thereby further delaying the inspection process and release of the consignments. The affected products are on Bill of Lading No. COSU6198384160  
Progress update note
During the NTBs Focal Points Meeting held on 19- 21 August 2019,South Africa Focal Point reported that they were attending to the issue and that a follow up will be made with SARs in the week of 28 August and report back  
Policy or regulatory NTB
No 
Location
South Africa: Cape Town (Seaport)  
Reporting Country or Region
Eswatini  
Date of incident
2019-04-09  
Status
In process  
Product Description
 
Total value
0  
Date reported
2019-04-16 14:21  
Modified
2019-06-27 17:34