Reporting using a mobile phone

Are you having problems moving or clearing goods across borders?

Select a country from the list above and SMS the NTB to the focal point:

And tell us:

• What is the problem?
• Where and when did it happen?
• Company/Trader's name
• Company/Trader's contact number

How does the process work?

1. Complainant sends text message to have their problem registered
2. Complaint stored in the NTB system and Administrator notified
3. Administrator assigns RECs and Focal Points to resolve the complaint
4. Complainant notified that the complaint has been referred to a Focal Point and is being attended to
5. RECs and Focal Points start resolution process and post comments
6. Administrator changes status of complaint to Resolved in system
7. Complainant notified that the complaint has been resolved