Complaint number |
NTB Type
Check allUncheck all |
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
NTB-000-805 |
Existence of several weighbridge stations in the central and Northern corridors. |
2014-04-01 |
EAC |
EAC |
Resolved 2019-08-21 |
View |
Complaint:
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Rwanda, Uganda and Burundi are affected by the existence of several weighbridge stations in the central and Northern corridors (Tanzania, Kenya and Uganda). |
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Resolution status note:
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During the meeting of Focal Points held on 19- 21 August 2019 , EAC NTBs Focal Points reported that this matter had been resolved. The weigh bridges have been reduced to 3 in the central corridor . |
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NTB-000-844 |
Insurance |
2018-09-28 |
Uganda: Police |
Burundi |
Resolved 2018-09-28 |
View |
Complaint:
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Non-recognition of the COMESA Insurance by Uganda in case of accident. |
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Resolution status note:
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Uganda reported that under the Law, in case of a fatal accident, the drivers are supposed to be taken to court unless you opt to resolve it. The meeting agreed that this NTB has been resolved. |
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NTB-000-951 |
Quarantine for All Truck drivers |
2020-04-05 |
Zambia: Kazungula Ferry |
Zimbabwe |
Resolved 2020-04-10 |
View |
Complaint:
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Zambia imposeS a mandatory 14 day quarantine for all truck drivers entering Zambia during the covid 19 pandemic. From 28 March 2020, drivers using the Kazungula Ferry border post were detained at Kazungula border post and later moved to different sites in Lusaka such as UNZA. It is not clear whether all drivers were screened at the border post to establish if they showed symptoms COVID 19 . All driver are being quarantined including drivers without COVID 19 symptoms. This is not in line with SADC guidelines that stipulates that Member states will undertake initial screening and only quarantine those that show symptoms of COVID 19.
Zambia should have notified all SADC member states of their mandatory quarantine period in advance as required by the WTO Agreement on Trade Facilitation and WHO Interim Guidance on Quarantine of individuals in the context of the containment of corona virus disease (COVID-19) so that traders could plan accordingly. Zambia ambushed traffic in transit.
Zambia should implement the SADC guidelines which were recently adopted. |
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Resolution status note:
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On 19 Appril 2020, FESARTA reported that all drivers under quarantine have since been released.
Also Zambia has now produced a COVID - 19 Guidelines on Screening for Trucks carrying essential commodities. At certain Zambian border posts such as Vic Falls, Kazangula, Chinade and Chipata drivers are required to be screened and tested for COVID-19, meaning that they are quarantined until the test results are available and if negative for COVID-19 are released to proceed and deliver the cargo to the final destination, if they test positive they are quarantined for 14 days and the transporter must send another driver to replace the quarantined driver to deliver the load. Other border post such as Chirundu, Kasumbalesa and Nakonde, drivers are screened for temperatures and if no symptoms they are allowed to proceed and deliver the cargo to the final destination. |
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NTB-000-973 |
We are asked to pay 500mts to gain entry and exit to and from Mozambique (250 in/250 out) under the guise that the trucks need to be inspected. |
2020-08-04 |
Mozambique: Delegação Aduaneira de Namaacha |
Eswatini |
Resolved 2021-07-09 |
View |
Complaint:
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Eswatini Company is asked to pay 500mts to gain entry and exit to and from Mozambique (250 in/250 out) under the guise that the trucks need to be inspected in line with Ministerial Diploma NO 18/2007 of February 9, which approves the table of various fees for Border Posts, effective from August 2, 2020. However inspection cargo is not done and therefore we are made to pay for services not rendered. Further , the drivers have t pay to get their passport stamped.
How do we dertermine the time the vehicles stays at the border if we are billed a hourly charge all documentation and taxes dues are paid in advance to try and speed the process up why does the driver need to pay to have his passport stamped on arrival and more strangely on exiting with an empty vehicle. |
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Resolution status note:
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Mozambique Focal Point reported that the inspection fee for motor vehicles at the Namaacha border was charged under Ministerial Diploma nº 18/2007, of 9 February. However, said fee was revoked by Ministerial Diploma nº 28/2021, of 30 April 2021 |
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Products:
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3214.10: Glaziers' putty, grafting putty, resin cements, caulking compounds and other mastics; painters' fillings |
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NTB-001-045 |
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2021-11-22 |
Kenya: Poultry products from Uganda have been banned from entering the Kenyan market. |
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Resolved 2022-06-14 |
View |
Complaint:
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The government of Kenya without giving any reason arbitrarily banned all poultry products from Uganda from accessing the Kenyan market. It is not clear when the ban will end or if it will end. My clients have lost and continue to lose a lot of money thanks to this arbitrary and protectionist measure by the government of Kenya going against all the principles of the International Trade especially Kenya's obligations as a part of the East African Community Customs Union. |
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Resolution status note:
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On 14 June 2022, the EAC Secretariat reported that the ban was lifted as a result of the Bilateral meeting of the two Partner States in December 2021.
So, the matter is resolved |
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NTB-001-066 |
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2022-01-01 |
Mozambique: Delegação Aduaneira de Ressano Garcia (Road) |
Mozambique |
Resolved 2024-03-31 |
View |
Complaint:
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Introduction by Autoridade Tributária de Moçambique of a SINGLE ENTRY Temporary Import Permit (TIP) at a cost of MZN700, which is currently processed manually for the majority of vehicles at Ressano Garcia's KM4 facility.
The costs are prohibitive for companies moving transit cargo from South Africa to the Port of Maputo, with 15 loads per week per vehicle a common achievement. In addition, the delays experienced by the manual processing of the TIP document adds significant cost on account of the waiting time that drivers are subjected to. The Port of Maputo has collaborated with Customs in Mozambique to collect electronic payments for the TIPs, but so far only 10 companies have taken up the use of the facility. Even those companies registered on the Port's electronic system are not guaranteed speedy processing, and delays are still experienced by drivers as they still have to queue to collect the TIP document. Electronic payments should take precedent over manual payments, but in reality this is not the case. It is common knowledge that a R50 bribe will speed up the processing of the TIP document.
The SADC Protocol on Trade is clear in its reference to the removal of tariffs and non tariff barriers. At this point, the TIP cost to one company moving 180 trucks per month, is in excess of R1,4million ZAR or USD88,000. The manual processing compromises the integrity of the system and the costs directly impact the competitiveness of the trade route for imports and transit imports into Mozambique.
With the push towards the harmonization of regulations within the SADC and TRIPARTITE region, the TIP process should be harmonized with that of South Africa which has a multiple entry TIP valid for 6 months and is processed at no cost to the user. |
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Resolution status note:
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The NTB-001-066 was resolved, and the withdrawal of fees concerning the 750 Meticais fees paid for issuing and extending the Vehicles Temporary Import License on the foreign carriers was reviewed and published in Ministerial Diploma no. 33/2023 of February 14th, attached above. |
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NTB-000-475 |
1.13. "Buy national" policy |
2011-10-06 |
Uganda: Uganda National Police |
Rwanda |
Resolved 2012-12-03 |
View |
Complaint:
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Removal of plate numbers on vehicles that have had accidents.The argument given is to force the driver to report to the police. The consequence is loss of goods and vehicle parts because with no plate number the truck/vehicle seems to belong to nobody. |
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Resolution status note:
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On 21st December 2015, Uganda Focal Point reported that the NTB was resolved in 2012 by Uganda |
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NTB-000-088 |
2.6. Additional taxes and other charges |
2009-07-23 |
South Africa: South African Revenue Services |
Namibia |
Resolved 2011-06-08 |
View |
Complaint:
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South Africa charging an import levy on beer |
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Resolution status note:
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South Africa reported that beer is traded free under SADC and 5%/litre under SACU (Source: Jacobsens tariff book) |
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NTB-000-084 |
2.6. Additional taxes and other charges |
2009-07-23 |
South Africa: Ministry of Trade |
Namibia |
Resolved 2010-11-22 |
View |
Complaint:
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South Africa is charging import levy on UHT milk |
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Resolution status note:
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South Africa reported that , according to the tariff book, the applied tariff rate for SACU/SADC countries for this product is zero. |
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NTB-000-085 |
2.6. Additional taxes and other charges |
2009-07-23 |
South Africa: Ministry of Trade |
Namibia |
Resolved 2010-11-22 |
View |
Complaint:
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South Africa is charging import levy on imports of pasta |
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Resolution status note:
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South Africa reported that all tariffs applied by SA to SADC countries have been agreed to on the SADC Protocol on Trade, According to the tariff book, this product is traded free under |
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NTB-000-086 |
2.6. Additional taxes and other charges |
2009-07-23 |
South Africa: Ministry of Trade |
Namibia |
Resolved 2010-11-22 |
View |
Complaint:
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South Africa applying a levy on imports of sorgum |
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Resolution status note:
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South Africa reported that, according to the tariff book this product is traded free under SADC, for SACU, a tariff of 3% /kg is charged. .This has been discussed by SACU Member Countries, again this complaint does relate to NTBs, |
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NTB-000-504 |
2.6. Additional taxes and other charges |
2012-03-14 |
Kenya: Kenya Revenue Authority |
Uganda |
Resolved 2013-12-05 |
View |
Complaint:
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Kenya has introduced Customs warehouse rent that starts after the release of cargo manifest. |
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Resolution status note:
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On 5 December 2013, Kenya focal point reported that this issue was resolved with the signing of Service Level Agreement between the Kenya Ports Authority and the Container Freight Stations. This ensures that there is no double or additional charges |
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NTB-000-527 |
2.6. Additional taxes and other charges |
2012-08-20 |
Zambia: Chirundu |
Zimbabwe |
Resolved 2013-04-12 |
View |
Complaint:
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The 16th Zimbabwe/Zambia Joint Commission held in Masvingo from 23-25 August 2012 learnt that Zambia had introduced a law which compels informal traders from outside that country to pay 1 Million Kwacha for a trading permit. The permit is valid for six months. Zimbabwe viewed the Zambia action as against the principles of the COMESA Simplified Trade Regime (STR) and also constituting an NTB. |
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Resolution status note:
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On 25 September 2012, Zambia Focal point reported that the complaint from Zimbabwe with regard to the introduction of the Cross Border Permit valued at ZMK,000,000 as provided for under the new Immigration laws is valid. In a follow up with Zambia Immigration at Kariba Border post on 12 April 2013, it was reported that the ZMK 1 million was reasonable because the permit is a multi-entry and does not restrict traders to number of days per visit during in the six months validity of the permit. Further, the Focal point reported that Zambia was in the process of reviewing the fee downwards. The signing of the statutory instrument by the Hon. Minister of Home Affairs so as to operationalise the same is still being awaited. |
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NTB-000-570 |
2.6. Additional taxes and other charges |
2013-02-26 |
Mozambique: Delegação Aduaneira de Namaacha |
Eswatini |
Resolved 2013-04-10 |
View |
Complaint:
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I'm doing the carton business in Mozambique but factory is in Swaziland. Every time I'm going to pass the border my company always pay 100 USD for every truck of goods I only deliver in Maputo they say it is a road fund every week I use at least 8-10 trucks I'm doing this business since 2009 and until now i need to pay that road fund I want to know why I'm paying this Money. |
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Resolution status note:
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At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April in Lusaka Zambia, Mozambique reported that this is a levy on use of national roads and that this amount ranges from US$75-US$100 per trip. Almost all countries in the region have road tax specially for foreign trucks crossing the border.
With this explanation, meeting agreed to resolve the matter. |
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NTB-000-582 |
2.6. Additional taxes and other charges |
2013-03-18 |
Zimbabwe: Kariba |
Zimbabwe |
Resolved 2013-07-30 |
View |
Complaint:
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Customs charging duty on STR goods which are exempted from paying duty under the Comesa Simplified Trade Regime |
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Resolution status note:
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On 30 July 2013, Zimbabwe Focal point confirmed ZIMRA report that Zimbabwe does not charge customs duty on goods that qualify under STR if the goods have been properly declared as per the requirement. It should however be taken into cognizance that Import Value Added Tax (VAT) at a rate of 15% is payable. Also where the importer does not have a Tax Clearance Certificate (ITF 263) Presumptive Tax at a rate of 10% of the Value of the goods being imported is payable. Clearance under STR is limited to a consignment of us$1000. If the consignment exceeds the US$1000 duty is paid on the excess
List of goods which qualify under STR are displayed at the respective Border Posts. Furthermore TIDOs are placed at the respective Border Posts to assist persons importing such goods understand the clearance procedures. |
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Products:
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5402.11: High-tenacity filament yarn of aramids (excl. sewing thread and yarn put up for retail sale) |
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NTB-000-577 |
2.6. Additional taxes and other charges |
2013-04-12 |
Zimbabwe: Zimra Head Office |
Zimbabwe |
Resolved 2013-07-30 |
View |
Complaint:
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Customs and Excise (Surtax Tariff) Notice ,2012, Statutory Instrument 112 of 2012,
Customs has introduced surtax on almost most of the agricultural products on the STR list of Eligible products, instead of paying 10% as presumptive tax there are now required to additional tax 25% as surtax that will amount to 35% and those which are not agriculture products instead of paying 25% as vat and presumptave tax there is additional 25% that means they will pay 50%, this a barrier, this will disturb the spirit of STR and all efforts to formalise transactions, and inrease cases of smuggling and corruption ,can there be clarity from Customs/Zimra for this surtax |
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Resolution status note:
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On 01 June 2013, Zimbabwe Revenue Authority ( ZIMRA) reported that the introduction of surtax was not targeted at STR products as the surtax is also levied on importations of the same goods from other countries taking into consideration the terms of any trade arrangements or protocols that may exist between Zimbabwe and that trading partner or block. The On 30 July 2013, Zimbabwe Focal Point advised that the NTB be conisdered resolved by the confirmation from ZIMRA that the surtax was not discriminatory. |
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NTB-000-643 |
2.6. Additional taxes and other charges |
2014-12-09 |
Tanzania: Dar-es-Salaam Port |
Burundi |
Resolved 2015-03-26 |
View |
Complaint:
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Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container |
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Resolution status note:
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At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the double handling charges were abolished. This NTB is therefore resolved. |
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NTB-000-643 |
2.6. Additional taxes and other charges |
2014-12-09 |
Tanzania: Dar-es-Salaam Port |
Burundi |
Resolved 2015-03-26 |
View |
Complaint:
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Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container |
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Resolution status note:
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At the 17th NTB forum held in Nairobi on 24th to 26th March 2015, Tanzania confirmed that these charges were no longer applicable and therefore the NTB was resolved. |
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NTB-000-712 |
2.6. Additional taxes and other charges |
2016-06-30 |
Tanzania: Tanzania Revenue Authority |
Kenya |
Resolved 2016-12-07 |
View |
Complaint:
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A Kenyan Exhibitor for the 40th Dar es Salaam International Tradefair charged duties on goods by TFDA and TRA. |
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Resolution status note:
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The 22nd Meeting of the EAC NTBs Forum held in December 2016 accepted Tanzania report that this was a once off incidence and that adequate arrangements had been put in pace to facilitate clearance of exhibitors goods during trade fair. |
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NTB-000-713 |
2.6. Additional taxes and other charges |
2016-06-30 |
Uganda: Busia |
Kenya |
Resolved 2016-12-07 |
View |
Complaint:
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Exports to DRC are subjected to verifications at Busia border and consignments sealed but an additional charges and verification is done at Busitema where the seal is broken and customer/transporter is charged. |
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Resolution status note:
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The NTB was resolved during the 22nd EAC NTBs Forum held in December 2016 |
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