Active complaints

Showing items 1 to 20 of 54
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
Check allUncheck all
Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status
Actions
NTB-000-931 7.3. Corruption 2019-11-26 Zambia: Mazabuka SADC New View
Complaint: Zambia Police (not RTSA) often demand first aid kits from Heavy Goods Drivers. As outlined in Roads and Road Traffic Act, Chapter 464, Third Schedule (Regulation 17), this is NOT a requirement for a HGV, but rather for a passenger omnibus or taxi (vehicles carrying passengers for reward). As best practice and as required by some customers, a few HGV operators do place sealed first aid kits in the cabs of the trucks. ZP then break the seal and claim the kit is incomplete.  
NTB-000-926 7.3. Corruption 2019-11-04 Mozambique: Delegação Aduaneira de Zobwe Malawi In process View
Complaint: Bus travelers are being charged R50 on Zobue and Cuchamano border with Mozambique for passport stamping on Entry and Exit as traders travel by Road.  
NTB-000-925 7.4. Costly procedures 2019-06-03 Tanzania: Namanga & Arusha Kenya In process View
Complaint: TRA cannot issue assessment for confectionery until Atomic Energy Certificate is attached in the system. This means samples have to be provided by agent / client to the Atomomic Energy in Arusha and a fee of 0.4% of invoice value paid. Samples from the whole country have to be sent to Arusha.
It then takes about 3-4 days for the certificate to be issued. The agent can then proceed with lodging the assessment after attaching the certificate in the system
 
Progress: During the Sectoral Committee on Trade of 1st January, 2019, the United Republic of Tanzania examined the explanation and evidence provided by the Republic of Kenya and observe the following:
a) Republic of Kenya should not generalize the matter, the evidence provided was related to the company transporting chemicals into Tanzania;
b) Transport permits for chemicals related products are issued once the import permit has been issues
c) For the case of this evidence provided by Kenya, the import permit no.964556 was issued to Kiboko Precoated sheer on 21st of August, 2019 and on the same date 21st of August, 2019, A transport permit 174391 was issued to transport the said chemicals (Charan sign& Sons campany) and therefore there were no delayed in issuing the transport permit as it was issued on the same day. It should noted that the company imports those chemicals is the Tanzania company and transporter of those chemicals was Kenyan Company.
d) United Republic of Tanzania is requesting all exporters to seek all necessary document required before arrival at the Border Post to avoid any delayed and register on the online portal
e) Currently Tanzania do provide chemical and transport permits from Monday to Saturday using the online portal. In addition to that, we have chemical inspectors at all border points operating 24/7.
 
NTB-000-924 2.3. Issues related to the rules of origin
Policy/Regulatory
2019-01-14 Uganda: Uganda Revenue Authority Kenya In process View
Complaint: Discriminatory treatment (Excise duty) of Kenyan manufactured products among others Pharmaceutical products Kenya reported that the Juices are still charged 13% excise duty.  
Progress: 1. During the JPC held with Kenya,Uganda stated that this provision in the excise Duty Act is global and not specific to juices coming in from Kenya. This provision is under a law which is considered domestic and the country has a sovereign mandate to make provisions related to internal tax.Uganda however promised to undertake stake holder consultation on the excise duty tax and report by June 2019.
2.The Regional Monitoring Committee held on 15th October, 2019 noted that these are two separate NTBs on Juices and Pharmaceuticals and should be treated separately. The NTB on Juice was referred to the Customs Committee for resolution during the SCTIFI meeting on 10th November, 2018.
On Pharmaceuticals: Kenya and Uganda agreed to resolve the NTB bilaterally as it was agreed by Heads of State. The two Partner States agreed to update the EACS on the progress.
3. During the Regional Monitoring Committee held on 15th October, 2019Uganda informed the meeting that work is ongoing to resolve the NTB and would report back by November, 2019
4.During the Sectoral Committee on Trade that took place on 31st October, 2019 Uganda reported that the two Partner States agreed on how to resolve the NTB on Juice bilaterally and have agreed on the framework for resolution and will consult with the responsible agencies to resolve the NTB as agreed by November, 2019.
 
NTB-000-922 2.13. Issues related to Pre-Shipment Inspections 2019-05-30 Uganda: UNBS Kenya In process View
Complaint: Lack of recognition of online KEBs standardization mark validity.
Delay in release of shipment , increased cost of transportation

UNBS and KEBS to mutually recognize online standardization mark validities/online KEBs certificate to avoid any costly delays.
 
Progress: During the Sectoral Committee on Trade held on 28 October - 1 November 2019, the Republic of Uganda informed the meeting that she will consult and report back during the SCTIFI of November 2019  
NTB-000-921 5.5. Import licensing requirements 2019-04-01 Tanzania: TMDA Kenya In process View
Complaint: TMDA requires that registration of injectables be done per product instead of a pack size. The registration requirement increases cost of the products.  
Progress: During the Sectoral Committee on Trade held on 28 October - 1 November 2019, United Republic of Tanzania reported that she would consult and report back.  
NTB-000-919 2.3. Issues related to the rules of origin
Policy/Regulatory
2019-09-24 Kenya: Namanga Tanzania In process View
Complaint: Denial of preferential treatment on Labels produced by TP Label limited.  
Progress: The Republic of Kenya informed the Sectoral Committee on Trade held on 28 October - 1 November 2019, she had issued a circular to stop the charges. However, the United Republic of Tanzania requested to be availed with a copy of the circular in order to resolve the NTB.  
NTB-000-917 2.9. Issues related to transit fees 2019-10-02 Tanzania: The customs bonds are imposed by Tanzania Revenue Authority Rwanda In process View
Complaint: Requirement by Tanzania Revenue Authority to Rwandan transporters to use two customs bonds on the Northern-Central Corridor (Kigali-Rusumo-Mombasa via Holili-Taveta border post) costing US$ 150 on departure and US$ 80 on return  
Progress: During the Sectoral Committee of Trade held on 28 October - 1 November 2019, requested Rwanda to always use the Regional Bond. and also requested the EAC Secretariat to submit the NTB to the Committee on Customs for resolution.  
NTB-000-916 3. Technical barriers to trade (TBT)
B14: Authorization requirement for TBT reasons
2019-10-02 Tanzania: Happened at Rusumo. The NTB is imposed by Government Chemist Laboratory Authority. Rwanda New View
Complaint: Requirement by United Republic of Tanzania to transit trucks carrying chemicals to have export and transport chemical permits. Trucks are charged US$ 1 per ton and in most cases arbitrary charges which are imposed to transit vehicles only. The amount is applied to the entire container weight regardless of the weight of the other non-chemical products being transported in the container. Permits are difficult to obtain during week-ends and original copies are required at the border creating further delays  
Progress: During the Sectoral Committee on Trade held on 1st November, 2019, the United republic of Tanzania informed the meeting, this is legal requirements according to Industrial Chemicals and Consumers (Management and Control) ACT No. 3 of 2003 and its regulations of 2015, Any Individual or Companies that in one way or another they are dealing with chemicals (Importation, transportation, use, export, distribution and manufacture and disposal of chemicals) in the URT they are required to be registered by the registrar of chemicals (GCLA) and obtain a chemical permit. These permit are free and obtained online
It is not true that the URT (GCLA) is charging the FOB of the whole container containing small amount of chemicals, the problem is the importers and or exporter of chemicals they have one invoice with the FOB summed up for all the items in the container and when they are asked to bring the FOB breakdown and even or to bring the clarifications from the suppliers and or manufacture they don’t do that and instead they are preferring to use the FOB with no breakdown.
To address those issues and following the meeting which was held on Kigali on the 10th September, 2019 between Tanzania and Rwanda it was agreed that there will be a meeting between Tanzania and Rwanda at Rusumo border and among other things issues related to chemicals will also be discussed.
 
NTB-000-912 2.3. Issues related to the rules of origin
Policy/Regulatory
2019-09-10 Burundi: Bujumbura Port Tanzania In process View
Complaint: Republic of Burundi has denied preferential treatment of MS -Plate (Iron sheet) produced by ALAF Company in Tanzania.  
Progress: During the meeting of Committee on Trade held on 28 October - 1 November 2019, Republic of Burundi reported that she is still consulting on the evidence given.  
NTB-000-911 8.1. Government Policy and regulations
Policy/Regulatory
2019-10-15 Zambia: All Zambia Weighbridges Zimbabwe In process View
Complaint: Zambia applies 0% tolerance on Gross Weight at all Weigh Bridge Stations when all the other counties on the North – South Corridor allows 2 – 5% tolerance on Gross Weight as allowance for weigh bridge weight variances, since weigh bridges give varying weights at any given time which results in fining transporters unnecessarily. The expectation is that Zambia should apply a 2% tolerance on gross weight thereby removing the current challenge faced by foreign operators in the country.  
Progress: 1.On 17 October 2019, Zambia Focal Point reported that they were following up on the matter and would provide feedback as soon as possible  
NTB-000-910 2.3. Issues related to the rules of origin
Policy/Regulatory
2019-08-28 Rwanda: Rusumo Tanzania In process View
Complaint: The Rwanda Revenue Authority has denied preferential treatment on silk coat product from Tanzania.  
Progress: The Republic of Rwanda informed the Sectoral Committee meeting held on 28 October - 1 November 2019, she sent a letter to Tanzania to request for a verification mission paints manufactured by Silk coat.Tanzania took note of the request by Rwanda and agreed to report back.  
NTB-000-906 2.13. Issues related to Pre-Shipment Inspections 2019-04-05 Uganda: Uganda Weight and Measures Authority Tanzania In process View
Complaint: Uganda does not recognize the Calibration Certificate issued by the Weight and Measures Agent (WMA) for oil tank from URT: Republic of Uganda does not accept the Calibration Certificate of tanks from URT. As a result, our traders are forced to undergo recalibration by Ugandan counterpart Authority (Uganda Bureau of Standards) at a charge odd USD 230. This increases the cost of doing business. The trader paid Uganda shillings 2,655,600. It was stated that the certificate from URT is valid for the period of one year.  
Progress: 1. During the Sectoral Committee on Trade Uganda reported that it will consult and report back during SCTIFI of May 2019.
2.During the Regional Monitoring Committee held on 15th October, 2019, Uganda reported that the NTB was discussed in the EAC Standards Committee and it was recommended that a technical committee should be established to harmonise the the calibration procedures for the tankers and also the fees payable to the service provided. Uganda will report on the progress during the next Regional Monitoring Committee Meeting. Nevertheless, Tanzania is concerned about the charge and requested Uganda to consider and waive it.
3. As per Regional Committee Meeting held on 15th October, 2019, it was agreed that Uganda would provide progress made during SCTIFI meeting to be held in November, 2019, In addition Tanzania requests Uganda to recognize calibration certificate issued by Weights and Measures (WMA) as per SQMT Act, 2006. And also to consider and waive charges / fees.
 
NTB-000-903 8.4. Transport related corruption 2019-04-05 Kenya: Miritini, Samburu, Mariakani, Mtito Andei, Kibwezi, Machakos, Mlolongo, Nairobi, Mahimahiu, Naivasha, Nakuru, Salgaa, Molo, Kapsabet, Malaba, Eldoret Rwanda In process View
Complaint: Multiple police check points from Mombasa to Malaba (Miritini, Samburu, Mariakani, Mtito Andei, Kibwezi, Machakos, Mlolongo, Nairobi, Mahimahiu, Naivasha, Nakuru, Salgaa, Molo, Kapsabet, Malaba, Eldoret).
During the 27th RMC meeting the Republic of Rwanda reported that there are many check points from Mombasa port to Malaba/Busia which charge money to transporters.
 
Progress: The Regional Monitoring Committee held on 15th October, 2019 Kenya reported that the police cheques are not permanent, they are put according to the security alerts and removed accordingly. Kenya provided a general line +254800721230 which can be called in case of any emergency transporters may encounter on the road.  
NTB-000-898 2.13. Issues related to Pre-Shipment Inspections 2019-05-30 South Africa: SGS South Africa Mauritius New View
Complaint: All consignments subject to Pre-Shipment Verification of Conformity (PVoC) must obtain the Certificate of Confirmity (CoC) prior to shipment.

On average, it takes SGS South Africa about 3-5 days to respond to a request made by the exporter for issuing the CoC, and it takes them further 15-20 days to produce the CoC. In the meantime, the Mauritian exporting company has to incur several financial constraints while waiting for the CoC.
 
NTB-000-895 8.8. Issues related to transit 2019-08-08 South Africa: Durban sea Port Lesotho In process View
Complaint: Container been detention for physical exam for too long now, which will delay our exports. The requested documents were provided long time.  
Progress: During the NTBs Focal Points Meeting held on 19- 21 August 2019, South Africa reported that they hd submitted the complaint SARS therefore they would make a followup and report progress by the 28th August 2019  
NTB-000-891 2.8. Lengthy and costly customs clearance procedures 2019-04-09 South Africa: Cape Town Eswatini In process View
Complaint: SARs stopped containers for inspection and are demanding proof of payment from consignee/buyer to the exporting company (Supplier) for the goods in transit to Eswatini. The affected company, Long Wei Investments are experiencing delays and incurring storage and demurrage charges at the port of discharge in Cape Town. SARS has withheld the consignment for over seven days from 9th April 2019. SARs are asking for different documentation at different times and dates thereby further delaying the inspection process and release of the consignments. The affected products are on Bill of Lading No. COSU6198384160  
Progress: During the NTBs Focal Points Meeting held on 19- 21 August 2019,South Africa Focal Point reported that they were attending to the issue and that a follow up will be made with SARs in the week of 28 August and report back  
NTB-000-881 8.8. Issues related to transit 2009-02-04 Tanzania: Nakonde Zambia New View
Complaint: Since 2006, the Tanzanian Government imposed a ban on importation of poultry and poultry products to curb any possible Avian Influenza Disease outbreak. However, a Zambian Company (Hybrid Poultry Farm) has been denied Transit Permit for hatching eggs destined for Kenya. The hatching eggs are not going to be offloaded in Tanzania as it will only be used as a transit country and will be transported in sealed refrigerated containers.
 
Progress: During the meeting of NTBs Focal Points held on 19- 21 August in Nairobi, Tanzania Focal Point undertook to follow up with relevant authorities and provide feed back by 30th September 2019.  
NTB-000-864 2.3. Issues related to the rules of origin 2017-11-17 Uganda: URA Kenya In process View
Complaint: Discriminatory treatment (Excise duty) of Kenyan manufactured products among others Juices products Kenya reported that the Juices are still charged 13% excise duty.  
Progress: 1.Delmonte Pineapple Juice:
Uganda reported that it is difficult to differentiate between pineapple juice manufactured using the locally-acquired concentrate and juice manufactured using concentrate imported under duty remission for exports.
Therefore, Uganda could not accord preferential treatment to Delmonte pineapple Juice.
2. During the JPC held with Kenya,Uganda stated that this provision in the excise Duty Act is global and not specific to juices coming in from Kenya. This provision is under a law which is considered domestic and the country has a sovereign mandate to make provisions related to internal tax.Uganda however promised to undertake stake holder consultation on the excise duty tax and report by June 2019.
3.The Regional Monitoring Committee held on 15th October, 2019 noted that these are two separate NTBs on Juices and Pharmaceuticals and should be treated separately. The NTB on Juice was referred to the Customs Committee for resolution during the SCTIFI meeting on 10th November, 2018.
On Pharmaceuticals: Kenya and Uganda agreed to resolve the NTB bilaterally as it was agreed by Heads of State. The two Partner States agreed to update the EACS on the progress.
During the Regional Monitoring Committee held on 15th October, 2019Uganda informed the meeting that work is ongoing to resolve the NTB and would report back by November, 2019
4.During the Sectoral Committee on Trade that took place on 31st October, 2019 Uganda reported that the two Partner States agreed on how to resolve the NTB on Juice bilaterally and have agreed on the framework for resolution and will consult with the responsible agencies to resolve the NTB as agreed by November, 2019.
 
NTB-000-857 8.3. Immigration requirements (Visa, travel permit) 2018-10-01 Tanzania: Kilambo EAC In process View
Complaint: Tanzania charging of Business Visa of USD 250 to EAC business persons entering URT charged as Certificate of Temporary Assignment (CTA) at all borders  
Progress: 1. Tanzania reported that the charge is not for VISA but it is a fee on a pass.The fee is charged on persons coming in Tanzania to perform temporary assignments (economic activities and professional services) such as consultancies. The Meeting urged the URT to waive the fee for East African citizens as per Regulation 5 of the EAC Common Market Protocol.
2. During the Regional Monitoring Forum held on 29 April - 3 may 2019,URT informed the meeting that this fee is charged on persons coming in to perform temporary assignments (economic activities and professional services) such as consultancies.The Meeting urged the URT to waive the fee for East African citizens as per Regulation 5 of the EAC Common Market Protocol
Recommendation:
The EAC Secretariat to convene by September, 2019, a meeting of Ministries home affairs, chiefs of Immigration, and Ministries responsible for Trade to handle matter as it affects both trade in goods and services.
3.The extra ordinary SCTIFI of September 2019 was informed that the issue was discussed in a bilateral meeting between Uganda and Tanzania. And an update will be drawn from the report of the bilateral meeting.
4.The Regional Monitoring Committee held on 15th October, 2019 agreed to await the report of the meeting of Ministers of Home Affairs, Chiefs of Immigration and Ministers responsible for Trade as Directed by the SCTIFI and the Ministerial Bilateral Meeting that was held between Uganda and Tanzania in Dar Es Salaam, Tanzania.
Tanzania reported that the fee that is being charged is a business pass amounting to USD 100 and not a visa of USD 250 as reported. This is in accordance with the Common Market Protocol.
5.The Sectoral Committee on Trade meeting of 31st October, 2019 agreed that the NTB should be reviewed to reflect the actual amount of USD 100 instead of USD 250.Also recommended to SCTIFI to direct the EAC Secretariat to convene a meeting of Ministers responsible for Immigration matters, Trade, EAC Affairs and Chiefs of Immigration.
 
<< Previous 1 2 3