Active complaints

Showing items 1 to 20 of 55
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status
Actions
NTB-000-922 2.13. Issues related to Pre-Shipment Inspections 2019-05-30 Uganda: UNBS Kenya New View
Complaint: Lack of recognition of online KEBs standardization mark validity.
Delay in release of shipment , increased cost of transportation

UNBS and KEBS to mutually recognize online standardization mark validities/online KEBs certificate to avoid any costly delays.
 
NTB-000-921 5.5. Import licensing requirements 2019-04-01 Tanzania: TMDA Kenya New View
Complaint: TMDA requires that registration of injectables be done per product instead of a pack size. The registration requirement increases cost of the products.  
NTB-000-920 2.8. Lengthy and costly customs clearance procedures 2019-06-01 Tanzania: Namanga Kenya New View
Complaint: Lengthy documentation in TRA thus delays and demurrage costs
It takes not more than 3 days to get all necessary documents for Kenya, Rwanda and Uganda while it can take upto 10 days(or more) for TZ since all documentation is processed though the exit border before truck leaves Kenyan side
EXPORT DOCUMENTS REQUIRED IN RWANDA, KENYA & UGANDA
EAC CERTICATE
ENTRY
EXIT
RELEASE ORDER
EXPORT DOCUMENTS REQUIRED IN TANZANIA
EAC CERTICATE
ENTRY
EXIT
RELEASE ORDER
MOVEMENT SHEET
TRANSPORT PERMIT
There is no requirement for transport permit for KE, UG & RW.
There is need for customs to harmonize and reduce documentations so as to simplify export processes and facilitate trade.
 
NTB-000-919 2.3. Issues related to the rules of origin
Policy/Regulatory
2019-09-24 Kenya: Namanga Tanzania New View
Complaint: Denial of preferential treatment on Labels produced by TP Label limited.  
NTB-000-918 3. Technical barriers to trade (TBT)
B14: Authorization requirement for TBT reasons
2019-10-05 Kenya: Charges were applied by Nairobi City Council Rwanda New View
Complaint: Requirement to foreign exhibitors in Kenya to have a trading license to be able to display their products in the trade fair without which a fine of Ksh 1,000 per day is imposed to the exhibitor by the City Council. The incident occurred during the Nairobi International Trade Fair that took place at Jamhuri Park to 30th September to 6th October 2019  
Progress: New NTB  
NTB-000-917 2.9. Issues related to transit fees 2019-10-02 Tanzania: The customs bonds are imposed by Tanzania Revenue Authority Rwanda New View
Complaint: Requirement by Tanzania Revenue Authority to Rwandan transporters to use two customs bonds on the Northern-Central Corridor (Kigali-Rusumo-Mombasa via Holili-Taveta border post) costing US$ 150 on departure and US$ 80 on return  
Progress: New NTB  
NTB-000-916 3. Technical barriers to trade (TBT)
B14: Authorization requirement for TBT reasons
2019-10-02 Tanzania: Happened at Rusumo. The NTB is imposed by Government Chemist Laboratory Authority. Rwanda New View
Complaint: Requirement by United Republic of Tanzania to transit trucks carrying chemicals to have export and transport chemical permits. Trucks are charged US$ 1 per ton and in most cases arbitrary charges which are imposed to transit vehicles only. The amount is applied to the entire container weight regardless of the weight of the other non-chemical products being transported in the container. Permits are difficult to obtain during week-ends and original copies are required at the border creating further delays  
NTB-000-912 2.3. Issues related to the rules of origin
Policy/Regulatory
2019-09-10 Burundi: Bujumbura Port Tanzania New View
Complaint: Republic of Burundi has denied preferential treatment of MS -Plate (Iron sheet) produced by ALAF Company in Tanzania.  
NTB-000-911 8.1. Government Policy and regulations
Policy/Regulatory
2019-10-15 Zambia: All Zambia Weighbridges Zimbabwe In process View
Complaint: Zambia applies 0% tolerance on Gross Weight at all Weigh Bridge Stations when all the other counties on the North – South Corridor allows 2 – 5% tolerance on Gross Weight as allowance for weigh bridge weight variances, since weigh bridges give varying weights at any given time which results in fining transporters unnecessarily. The expectation is that Zambia should apply a 2% tolerance on gross weight thereby removing the current challenge faced by foreign operators in the country.  
Progress: 1.On 17 October 2019, Zambia Focal Point reported that they were following up on the matter and would provide feedback as soon as possible  
NTB-000-910 2.3. Issues related to the rules of origin
Policy/Regulatory
2019-08-28 Rwanda: Rusumo Tanzania New View
Complaint: The Rwanda Revenue Authority has denied preferential treatment on silk coat product from Tanzania.  
NTB-000-906 2.13. Issues related to Pre-Shipment Inspections 2019-04-05 Uganda: Uganda Weight and Measures Authority Tanzania In process View
Complaint: Uganda does not recognize the Calibration Certificate issued by the Weight and Measures Agent (WMA) for oil tank from URT: Republic of Uganda does not accept the Calibration Certificate of tanks from URT. As a result, our traders are forced to undergo recalibration by Ugandan counterpart Authority (Uganda Bureau of Standards) at a charge odd USD 230. This increases the cost of doing business. The trader paid Uganda shillings 2,655,600. It was stated that the certificate from URT is valid for the period of one year.  
Progress: 1. During the Sectoral Committee on Trade Uganda reported that it will consult and report back during SCTIFI of May 2019.
2.During the Regional Monitoring Committee held on 15th October, 2019, Uganda reported that the NTB was discussed in the EAC Standards Committee and it was recommended that a technical committee should be established to harmonise the the calibration procedures for the tankers and also the fees payable to the service provided. Uganda will report on the progress during the next Regional Monitoring Committee Meeting. Nevertheless, Tanzania is concerned about the charge and requested Uganda to consider and waive it.
3. As per Regional Committee Meeting held on 15th October, 2019, it was agreed that Uganda would provide progress made during SCTIFI meeting to be held in November, 2019, In addition Tanzania requests Uganda to recognize calibration certificate issued by Weights and Measures (WMA) as per SQMT Act, 2006. And also to consider and waive charges / fees.
 
NTB-000-904 1.14. Lack of coordination between government institutions 2019-04-05 Uganda: Mutukula Tanzania New View
Complaint: Posting of sufficient personnel to Mutukula One Stop Border Post (OSBP). Tanzania has already deployed staff necessary to meet the 24/7 working hours. But Ugandan border officials does not work 24/7. Thus, business from Tanzania to Uganda is severely affected.  
Progress: 1. During the Sectoral Committee on Trade Uganda reported that it will consult and report back during SCTIFI of May 2019.

2.During the Regional Monitoring Committee held on 15th October, 2019 Uganda reported that efforts have been made where by URA and Immigration services are available 24 hours. Uganda promised to report on the progress during SCTIFI in November, 2019.
 
NTB-000-903 8.4. Transport related corruption 2019-04-05 Kenya: Miritini, Samburu, Mariakani, Mtito Andei, Kibwezi, Machakos, Mlolongo, Nairobi, Mahimahiu, Naivasha, Nakuru, Salgaa, Molo, Kapsabet, Malaba, Eldoret Rwanda In process View
Complaint: Multiple police check points from Mombasa to Malaba (Miritini, Samburu, Mariakani, Mtito Andei, Kibwezi, Machakos, Mlolongo, Nairobi, Mahimahiu, Naivasha, Nakuru, Salgaa, Molo, Kapsabet, Malaba, Eldoret).
During the 27th RMC meeting the Republic of Rwanda reported that there are many check points from Mombasa port to Malaba/Busia which charge money to transporters.
 
Progress: The Regional Monitoring Committee held on 15th October, 2019 Kenya reported that the police cheques are not permanent, they are put according to the security alerts and removed accordingly. Kenya provided a general line +254800721230 which can be called in case of any emergency transporters may encounter on the road.  
NTB-000-898 2.13. Issues related to Pre-Shipment Inspections 2019-05-30 South Africa: SGS South Africa Mauritius New View
Complaint: All consignments subject to Pre-Shipment Verification of Conformity (PVoC) must obtain the Certificate of Confirmity (CoC) prior to shipment.

On average, it takes SGS South Africa about 3-5 days to respond to a request made by the exporter for issuing the CoC, and it takes them further 15-20 days to produce the CoC. In the meantime, the Mauritian exporting company has to incur several financial constraints while waiting for the CoC.
 
NTB-000-895 8.8. Issues related to transit 2019-08-08 South Africa: Durban sea Port Lesotho In process View
Complaint: Container been detention for physical exam for too long now, which will delay our exports. The requested documents were provided long time.  
Progress: During the NTBs Focal Points Meeting held on 19- 21 August 2019, South Africa reported that they hd submitted the complaint SARS therefore they would make a followup and report progress by the 28th August 2019  
NTB-000-891 2.8. Lengthy and costly customs clearance procedures 2019-04-09 South Africa: Cape Town Eswatini In process View
Complaint: SARs stopped containers for inspection and are demanding proof of payment from consignee/buyer to the exporting company (Supplier) for the goods in transit to Eswatini. The affected company, Long Wei Investments are experiencing delays and incurring storage and demurrage charges at the port of discharge in Cape Town. SARS has withheld the consignment for over seven days from 9th April 2019. SARs are asking for different documentation at different times and dates thereby further delaying the inspection process and release of the consignments. The affected products are on Bill of Lading No. COSU6198384160  
Progress: During the NTBs Focal Points Meeting held on 19- 21 August 2019,South Africa Focal Point reported that they were attending to the issue and that a follow up will be made with SARs in the week of 28 August and report back  
NTB-000-889 2.14. Other 2018-04-05 Mozambique: Delegação Aduaneira de Zobwe Malawi New View
Complaint: The Ministry of Industry, Trade and Tourism received a complaint from Limbe Leaf Tobacco Company Ltd of a Non-Tariff Barrier imposed by Mozambican Customs Authorities at Zobue Border Post.

The company reported that Mozambique Customs Officials are demanding that containers carrying processed tobacco transiting through Mozambique should be opened after passing through Zobue Border Post.

Once the container is opened for physical inspection, customers (buyers of tobacco) demand that the exporter should get an official letter from the Mozambique Customs Officials. Unfortunately, Mozambique customs authorities have not issued documents nor provided formal reports stating the occurrence of the inspections and confirming changes in seal numbers once an inspection has taken place.
 
NTB-000-881 8.8. Issues related to transit 2009-02-04 Tanzania: Nakonde Zambia New View
Complaint: Since 2006, the Tanzanian Government imposed a ban on importation of poultry and poultry products to curb any possible Avian Influenza Disease outbreak. However, a Zambian Company (Hybrid Poultry Farm) has been denied Transit Permit for hatching eggs destined for Kenya. The hatching eggs are not going to be offloaded in Tanzania as it will only be used as a transit country and will be transported in sealed refrigerated containers.
 
Progress: During the meeting of NTBs Focal Points held on 19- 21 August in Nairobi, Tanzania Focal Point undertook to follow up with relevant authorities and provide feed back by 30th September 2019.  
NTB-000-864 2.3. Issues related to the rules of origin 2017-11-17 Uganda: URA Kenya In process View
Complaint: Discriminatory treatment (Excise duty) of Kenyan manufactured products among others Juices and Pharmaceutical products Kenya reported that the Juices are still charged 13% excise duty.  
Progress: 1.Delmonte Pineapple Juice:
Uganda reported that it is difficult to differentiate between pineapple juice manufactured using the locally-acquired concentrate and juice manufactured using concentrate imported under duty remission for exports.
Therefore, Uganda could not accord preferential treatment to Delmonte pineapple Juice.
2. During the JPC held with Kenya,Uganda stated that this provision in the excise Duty Act is global and not specific to juices coming in from Kenya. This provision is under a law which is considered domestic and the country has a sovereign mandate to make provisions related to internal tax.Uganda however promised to undertake stake holder consultation on the excise duty tax and report by June 2019.
3.The Regional Monitoring Committee held on 15th October, 2019 noted that these are two separate NTBs on Juices and Pharmaceuticals and should be treated separately. The NTB on Juice was referred to the Customs Committee for resolution during the SCTIFI meeting on 10th November, 2018.

On Pharmaceuticals: Kenya and Uganda agreed to resolve the NTB bilaterally as it was agreed by Heads of State. The two Partner States agreed to update the EACS on the progress.

During the Regional Monitoring Committee held on 15th October, 2019Uganda informed the meeting that work is ongoing to resolve the NTB and would report back by November, 2019
 
NTB-000-857 8.3. Immigration requirements (Visa, travel permit) 2018-10-01 Tanzania: Kilambo EAC In process View
Complaint: Tanzania charging of Business Visa of USD 250 to EAC business persons entering URT charged as Certificate of Temporary Assignment (CTA) at all borders  
Progress: 1. Tanzania reported that the charge is not for VISA but it is a fee on a pass.The fee is charged on persons coming in Tanzania to perform temporary assignments (economic activities and professional services) such as consultancies. The Meeting urged the URT to waive the fee for East African citizens as per Regulation 5 of the EAC Common Market Protocol.
2. During the Regional Monitoring Forum held on 29 April - 3 may 2019,URT informed the meeting that this fee is charged on persons coming in to perform temporary assignments (economic activities and professional services) such as consultancies.The Meeting urged the URT to waive the fee for East African citizens as per Regulation 5 of the EAC Common Market Protocol
Recommendation:
The EAC Secretariat to convene by September, 2019, a meeting of Ministries home affairs, chiefs of Immigration, and Ministries responsible for Trade to handle matter as it affects both trade in goods and services.
3.The extra ordinary SCTIFI of September 2019 was informed that the issue was discussed in a bilateral meeting between Uganda and Tanzania. And an update will be drawn from the report of the bilateral meeting.
4.The Regional Monitoring Committee held on 15th October, 2019 agreed to await the report of the meeting of Ministers of Home Affairs, Chiefs of Immigration and Ministers responsible for Trade as Directed by the SCTIFI and the Ministerial Bilateral Meeting that was held between Uganda and Tanzania in Dar Es Salaam, Tanzania.
Tanzania reported that the fee that is being charged is a business pass amounting to USD 100 and not a visa of USD 250 as reported. This is in accordance with the Common Market Protocol.
 
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