Complaint

Complaint number
NTB-000-956  
NTB Type
2.8. Lengthy and costly customs clearance procedures  
Complaint
There are daily delays of truck movement due to customs clearing delays by Zambian authorities. Trucks are made to queue on the Zimbabwean side of the border whilst Zambian procedures are being done. The queue on the Zimbabwean side is almost permanent and sometimes stretches up to 10km along the road. Drivers have no ablution and other facilities in the process (health challenges).
The fight against the covid-19 disease is severely affected adversely by this development. In addition to this the trucks are exposed to thieves and wild animals. Clearing agents Zimbabwe transit bonds are also held up pending exit of the trucks.  
Progress update note
Zambia NMC is undertaking consultations with relevant authorities and they will provide feedback as soon as possible .  
Policy or regulatory NTB
No 
Location
Zambia: Chirundu (Border post)  
Reporting Country or Region
 
Date of incident
2020-04-08  
Status
In process  
Product Description
 
Total value
0  
Date reported
2020-05-05 11:27  
Modified
2020-05-13 12:50