Complaint

Complaint number
NTB-001-017  
NTB Type
2.8. Lengthy and costly customs clearance procedures  
Complaint
Differences on the Health Attestation requirements for different countries within the SADC region

1. resulting to the same products having to comply with multiple requirements.
2. Multiple movement certificate has to be issued by the State Vet for the same product in order to meet exporting country’s requirements. This is done for every lot to ensure easy exportation of products by Nestle and our customers.
3. The difference in requirements has resulted in shipment rejections by State Vet since picking of stock for exportation is done at the warehouse after movement certificate has be issued.
4. Above has a huge impact on cost, time delays and meeting customer service level.
This is experienced in Eswatini, Namibia, Zambia and Zimbabwe. The health authorities are requested to look into it and facilitate trade.  
Progress update note
 
Policy or regulatory NTB
No 
Location
SADC  
Reporting Country or Region
SADC  
Country specific trade issue
No  
Date of incident
2021-02-09  
Status
New  
Product Description
All Dairy based products (including products: Food for Special Medical Purposes (FSMP) and Infant and Young Children)


 
Total value
0  
Date reported
2021-06-01 15:41  
Modified
2021-06-01 15:41