Complaint
- Complaint number
-
NTB-001-017
- NTB Type
-
2.8. Lengthy and costly customs clearance procedures
- Complaint
-
Differences on the Health Attestation requirements for different countries within the SADC region
1. resulting to the same products having to comply with multiple requirements.
2. Multiple movement certificate has to be issued by the State Vet for the same product in order to meet exporting country’s requirements. This is done for every lot to ensure easy exportation of products by Nestle and our customers.
3. The difference in requirements has resulted in shipment rejections by State Vet since picking of stock for exportation is done at the warehouse after movement certificate has be issued.
4. Above has a huge impact on cost, time delays and meeting customer service level.
This is experienced in Eswatini, Namibia, Zambia and Zimbabwe. The health authorities are requested to look into it and facilitate trade.
- Status note
-
On 13 October 2021, Namibia during the meeting of 29 September 2021 where the issue was discussed, it was agreed that, since Namibia only has additional requirement when there is/was Foot and Mouth disease for a certain period, this is not an NTB. It was agreed that the complaint should be removed. Namibia therefore requests that her name be considered resolved .
- Progress update note
-
On 13 October 2021, Namibia during the meeting of 29 September 2021 where the issue was discussed, it was agreed that, since Namibia only has additional requirement when there is/was Foot and Mouth disease for a certain period, this is not an NTB. It was agreed that the complaint should be removed. Namibia therefore requests that her name be considered resolved .
- Policy or regulatory NTB
- No
- Location
-
- Reporting Country or Region
-
- Country specific trade issue
-
No
- Date of incident
-
2021-02-09
- Status
-
Resolved
- Date of resolution
-
2021-10-13
- Product Description
-
All Dairy based products (including products: Food for Special Medical Purposes (FSMP) and Infant and Young Children)
- Total value
-
0
- Date reported
-
2021-06-01 15:41
- Modified
-
2021-10-14 19:43
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