Complaint

Complaint number
NTB-001-113  
NTB Type
2.8. Lengthy and costly customs clearance procedures  
Complaint
T1 generation delays:
T1 Mapping on to ICMS system from URA portal for generation of C2
• Goods are sometimes sent back to await clearance at the exporters’ expense.
• Truck Delays at loading bay due to lack of transport document to move along the corridor to partner state
• Time wasted, additional costs such as unit logistics costs due to number of days
-Delays at border Clearance- exit

a) Real time synchrony with partner agency systems as envisaged.
b) Quicker exit and entry clearances- online portal to facilitate trade on realtime.  
Status note
The RMC noted that the issue was operational and such issues are handled by the SCT ICT technical working group. This technical working group was put in place to handle such ICT-related issues as they occur The meeting, therefore, agreed that it is better handled there and be removed from the TBP  
Progress update note
The RMC noted that the issue was operational and such issues are handled by the SCT ICT technical working group. This technical working group was put in place to handle such ICT-related issues as they occur The meeting, therefore, agreed that it is better handled there and be removed from the TBP  
Policy or regulatory NTB
No 
Location
Uganda: (Border post)  
Reporting Country or Region
Kenya  
Country specific trade issue
No  
Date of incident
2023-01-01  
Status
Resolved  
Date of resolution
2023-05-17  
Product Description

Computer-assisted translation

 
Total value
0  
Date reported
2023-05-15 11:57  
Modified
2023-05-18 22:19  
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