Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 21 to 40 of 930

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-734	2.6. Additional taxes and other charges	2017-01-09	Malawi: Muchinji	Zambia	Resolved 2017-09-15	View
Complaint:	Whenever we have to be attended to by border officers on the Malawian side during the weekend, we are charged a fee which they term 'over-time', amounting to K1,000 Malawian Kwacha, which charge is not levied on the Zambian side.
Resolution status note:	During the 33rd Meeting of the COMESA Customs and Trade meeting held on 12 -15 September 2017, in Antananarivo, Madagascar, Malawi reported that the NTB had been resolved.
NTB-000-582	2.6. Additional taxes and other charges	2013-03-18	Zimbabwe: Kariba	Zimbabwe	Resolved 2013-07-30	View
Complaint:	Customs charging duty on STR goods which are exempted from paying duty under the Comesa Simplified Trade Regime
Resolution status note:	On 30 July 2013, Zimbabwe Focal point confirmed ZIMRA report that Zimbabwe does not charge customs duty on goods that qualify under STR if the goods have been properly declared as per the requirement. It should however be taken into cognizance that Import Value Added Tax (VAT) at a rate of 15% is payable. Also where the importer does not have a Tax Clearance Certificate (ITF 263) Presumptive Tax at a rate of 10% of the Value of the goods being imported is payable. Clearance under STR is limited to a consignment of us$1000. If the consignment exceeds the US$1000 duty is paid on the excess List of goods which qualify under STR are displayed at the respective Border Posts. Furthermore TIDOs are placed at the respective Border Posts to assist persons importing such goods understand the clearance procedures.
Products:	5402.11: High-tenacity filament yarn of aramids (excl. sewing thread and yarn put up for retail sale)
NTB-001-082	2.6. Additional taxes and other charges	2021-07-01	Kenya: Kenya Revenue Authority	Uganda	Resolved 2023-05-17	View
Complaint:	Excise duty on imported onions, potatoes, potatoes crisps and potatoes chips effective 1st July 2022 at rate of 25% imposed by Kenya
Resolution status note:	The 34th RMC noted that the provision of the Law is not applicable hence no NTB has occurred so far and Kenya is requested to amend their law and rectify it to avoid the NTB from occurring. This NTB has been resolved.
NTB-001-061	2.6. Additional taxes and other charges Policy/Regulatory	2021-12-28		Uganda	Resolved 2022-06-14	View
Complaint:	Republic of South Sudan is imposing a digital border security Control Tag of 100 USD and a control fee of 30 USD at every entry or exit.
Resolution status note:	On 14 June 2022, EAC Secretariat reported that the SCTIFI meeting was informed that the order was revoked and hence the NTB was resolved.
NTB-000-852	2.6. Additional taxes and other charges	2018-07-05	Tanzania: Ministry of LiveStock	Kenya	Resolved 2018-11-16	View
Complaint:	Increase of Import and Export fees on animal and animal products by Tanzania. Tanzania has amended the “Animals & Animal Products Movement Control (Amended) Regulations, 2018” that has increased the charges.
Resolution status note:	The CoC guided that:- Refer the imposition of additional levies under the animal diseases (Livestock Markets) Regulations, 2018 by URT under Government Notice 476 of 31st August 2018 to SCTIFI. The Secretariat guided that where national laws impose levies on imports and exports, this should not apply to goods originating within the EAC. URT informed the meeting that such charges exist in other Partner States. The SCTIFI meeting agreedthat this guidance should therefore be applicable to all Partner States. The matter was resolved.
NTB-000-713	2.6. Additional taxes and other charges	2016-06-30	Uganda: Busia	Kenya	Resolved 2016-12-07	View
Complaint:	Exports to DRC are subjected to verifications at Busia border and consignments sealed but an additional charges and verification is done at Busitema where the seal is broken and customer/transporter is charged.
Resolution status note:	The NTB was resolved during the 22nd EAC NTBs Forum held in December 2016
NTB-000-836	2.6. Additional taxes and other charges Policy/Regulatory	2018-10-26	Tanzania: Tanzania Dairy Board	Rwanda	Resolved 2023-02-20	View
Complaint:	Milk exported to Tanzania attracts numerous charges collected by different institutions including Tanzania Bureau of Standards, Tanzania Foods and Drugs Authority and Tanzania Dairy Board. Also, to import a kilogramme of milk in Tanzania, under the newly signed Animal Diseases and Animal Products Movement Control Regulations published on 31st August 2018 (Government Notice No 476) and which entered into force on 1st October 2018, Tanzania now requires to pay Tsh 2,000 on milk imported from outside the country from Tsh150. This is a 1,233% increase (https://allafrica.com/stories/201810030671.html ). This is a total ban since milk imported cannot compete with the local one.
Resolution status note:	URT reported to the regional meeting that TFDA does not exist, TBS and TMDA do not charge. Hence the issue of numerous charges is resolved. The Tanzania Dairy Board Charges have been revised from 2,000 to 1,000 through Government Notice number 478 of July 2022. The remaining charge is part of the ongoing process of harmonization of fees, levies, and charges. Hence the meeting agreed that the NTB is resolved.
NTB-000-712	2.6. Additional taxes and other charges	2016-06-30	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2016-12-07	View
Complaint:	A Kenyan Exhibitor for the 40th Dar es Salaam International Tradefair charged duties on goods by TFDA and TRA.
Resolution status note:	The 22nd Meeting of the EAC NTBs Forum held in December 2016 accepted Tanzania report that this was a once off incidence and that adequate arrangements had been put in pace to facilitate clearance of exhibitors goods during trade fair.
NTB-001-136	2.6. Additional taxes and other charges	2023-10-03	Tanzania: TRA	Kenya	Resolved 2024-07-04	View
Complaint:	URT Denial of preferential Market Access for Kibo Motorcycle transferred from Kenya into URT. URT is instead demanding for full CET instead of granting the preferential treatment as the motorcycle has been accompanied with the certificates of Origin. We urge URT to grant preferential treatment to Kenya manufactured motor cycles.
Resolution status note:	There was a mistake in the Certificate of Origin. Kenya needs to rectify it and Tanzania grants preferential treatment. This is not an NTB and hence should be removed from TBP. The NTBs are resolved
NTB-001-287	2.6. Additional taxes and other charges	2025-09-04	Tanzania: TRA	Kenya	Resolved 2025-11-25	View
Complaint:	URT denial of the preferential treatment to blankets that have been manufactured in Kenya and instead subjecting the blankets to full CET of 25% duty on the blankets transferred from Kenya into URT by Spinner and Spinners LTD with reason that the company is benefitting from DRS. The raw material used in the manufacture of the blankets is EAC wide remission on HS Code 5402.33.00 as a regionally eligible code under the DRS. The affected consignment is Assessment Ref: TRA Namanga, Entry Ref. 158254115-25-9900817 subjecting to 25% duty. This creates an unfair trade barrier, distorts competition, and frustrates intra-EAC trade integration goals. URT to grant preferential treatment to blankets enjoying regional DRS
Resolution status note:	The consignee did not request for preferential tariff treatment when making his declaration and thus he was required to pay a total tax of Tshs 37 million. Later an amendment was done on 11th October 2025 and currently the taxes assessed are Tshs 13 million. This resolved the matter.
NTB-000-803	2.6. Additional taxes and other charges	2018-02-28	Tanzania: Importation into Tanzania	Malawi	Resolved 2026-04-14	View
Complaint:	CORI Ltd visited Tanzania last year to look for export markets for cooking oil in Tanzania. CORI was informed that the government in Tanzania does not promote/support importation and that Tanzania has a 15% surcharge on the importation of cooking oil.
Resolution status note:	During the SADC Regional Meeting on the Resolution of Reported Non-Tariff Barriers held on 14–15 April 2026 in South Africa, National Focal Points from Malawi and Tanzania deliberated on this particular non-tariff barrier. The Focal Persons from Tanzania indicated that the NTB is no longer an issue. To verify this, the National Focal Points from Malawi engaged CORI Limited to confirm the current situation. CORI Limited confirmed that they have since obtained the export licence and are now exporting cooking oil to Tanzania.
NTB-000-577	2.6. Additional taxes and other charges	2013-04-12	Zimbabwe: Zimra Head Office	Zimbabwe	Resolved 2013-07-30	View
Complaint:	Customs and Excise (Surtax Tariff) Notice ,2012, Statutory Instrument 112 of 2012, Customs has introduced surtax on almost most of the agricultural products on the STR list of Eligible products, instead of paying 10% as presumptive tax there are now required to additional tax 25% as surtax that will amount to 35% and those which are not agriculture products instead of paying 25% as vat and presumptave tax there is additional 25% that means they will pay 50%, this a barrier, this will disturb the spirit of STR and all efforts to formalise transactions, and inrease cases of smuggling and corruption ,can there be clarity from Customs/Zimra for this surtax
Resolution status note:	On 01 June 2013, Zimbabwe Revenue Authority ( ZIMRA) reported that the introduction of surtax was not targeted at STR products as the surtax is also levied on importations of the same goods from other countries taking into consideration the terms of any trade arrangements or protocols that may exist between Zimbabwe and that trading partner or block. The On 30 July 2013, Zimbabwe Focal Point advised that the NTB be conisdered resolved by the confirmation from ZIMRA that the surtax was not discriminatory.
NTB-000-801	2.6. Additional taxes and other charges	2018-02-28	Zambia: Ministry of Trade.	Malawi	Resolved 2019-08-20	View
Complaint:	1. CORI (Capital Oil Refining Industries) Ltd intend to export cooking oil and soya bean cake into Zambia. However, the company has been advised to pay 5% SGS surcharge on export of its product into Zambia. 2. The company (CORI Ltd) is also considering to register a company in Zambia in which case they have been advised that they require an import permit from Zambian Authorities for every consignment (of cooking oil and soya bean cake) that will be sent to Zambia.
Resolution status note:	During the bilateral consultations between Zambia and Malawi at the TFTA NTBs Focal points meeting held on 19- 21 August 2019 , Malawi confirmed that the issues has been resolved.
NTB-000-799	2.6. Additional taxes and other charges Policy/Regulatory	2018-01-08	Kenya: Namanga		Resolved 2018-11-16	View
Complaint:	Tanzania does not give preferential treatment to printed labels manufactured in Kenya by SKANEM LTD and exported into Tanzania. Entry No.TZNG18-1016642. Export suspended.
Resolution status note:	During the SCTIFI meeting held on 16 November2018, Tanzania and Kenya reported that the two Partner States had identified and resolved the issues causing the NTB
Products:	4821.90: Paper or paperboard labels of all kinds, non-printed
NTB-000-879	2.6. Additional taxes and other charges	2017-05-05	Tanzania: TRA	Kenya	Resolved 2018-11-16	View
Complaint:	Tanzania Revenue Authority imposes a Weights and measures levy at 2% of the customs value for every export. The levy is not being picked on the customs entries as is the norm but on a different collection sheet raising questions on authenticity of the levy
Resolution status note:	Tanzania reported that this is a weight and measures levy that is paid by all including Tanzania exporters and hence it is not an NTB. The Meeting recommended that the levy should be harmonised across EAC Partner States. And hence considered the NTB Resolved.
NTB-000-801	2.6. Additional taxes and other charges	2018-02-28	Zambia: Ministry of Trade.	Malawi	Resolved 2019-08-20	View
Complaint:	1. CORI (Capital Oil Refining Industries) Ltd intend to export cooking oil and soya bean cake into Zambia. However, the company has been advised to pay 5% SGS surcharge on export of its product into Zambia. 2. The company (CORI Ltd) is also considering to register a company in Zambia in which case they have been advised that they require an import permit from Zambian Authorities for every consignment (of cooking oil and soya bean cake) that will be sent to Zambia.
Resolution status note:	During the bilateral consultations between Zambia and Malawi at the 5th TFTA NTBs Focal points meeting, Malawi confirmed that the issues has been resolved. We again propose that it be marked as resolved.
NTB-000-837	2.6. Additional taxes and other charges Policy/Regulatory	2018-10-23	Kenya: Mombasa sea port	Uganda	Resolved 2018-11-16	View
Complaint:	Imposition of withholding tax of 20% on demurrage charges by Kenya.
Resolution status note:	NTB was resolved during the SCTIFI
NTB-000-504	2.6. Additional taxes and other charges	2012-03-14	Kenya: Kenya Revenue Authority	Uganda	Resolved 2013-12-05	View
Complaint:	Kenya has introduced Customs warehouse rent that starts after the release of cargo manifest.
Resolution status note:	On 5 December 2013, Kenya focal point reported that this issue was resolved with the signing of Service Level Agreement between the Kenya Ports Authority and the Container Freight Stations. This ensures that there is no double or additional charges
NTB-001-010	2.6. Additional taxes and other charges	2020-03-20	Uganda: Busia	Kenya	Resolved 2022-06-14	View
Complaint:	INIQUITOUS TAX AND RESTRICTION OF TRADE In order to export poultry products to Uganda, a Kenyan farmer/producer is charged 18% VAT, 6% withholding tax and 1% road levy. This is 25% cumulative tax payable to Uganda Revenue Authority (URA). It is important to note that in Uganda chicken is not vatable, yet they charge VAT on chicken from Kenya.
Resolution status note:	On 14 June 2022, the EAC Secretariat reported that the SCTIFI meeting was informed that Uganda Law provides that processed chicken is charged VAT and is not discriminatory. The meeting agreed that it was not an NTB and therefore resolved
Products:	0207.13: Fresh or chilled cuts and edible offal of fowls of the species Gallus domesticus
NTB-000-802	2.6. Additional taxes and other charges	2018-02-28	Zimbabwe: Ministry of Industry & Commerce Zimbabwe	Malawi	Resolved 2019-10-12	View
Complaint:	CORI Ltd visited Zimbabwe last year to explore their local market to check if there is potential for their products (cooking oil). CORI Ltd discovered that they could not export cooking oil into Zimbabwe as the government in Zimbabwe has instituted Statutory Instrument (S.I 64) that banned imports of a variety of products (cooking oil is one of them). Zimbabwe also has 40% (or $0.50/litre) duty on cooking oil imports
Resolution status note:	During the national workshop to launch the SSMS tool for Zimbabwe and training for NMC, Zimbabwe reported that the consolidated SI 122 removed the requirement for import and export licences on some products including cooking oil.

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