| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-000-891 |
2.8. Lengthy and costly customs clearance procedures |
2019-04-09 |
South Africa: Cape Town |
Eswatini |
Resolved
2020-02-04 |
View |
|
Complaint:
|
SARs stopped containers for inspection and are demanding proof of payment from consignee/buyer to the exporting company (Supplier) for the goods in transit to Eswatini. The affected company, Long Wei Investments are experiencing delays and incurring storage and demurrage charges at the port of discharge in Cape Town. SARS has withheld the consignment for over seven days from 9th April 2019. SARs are asking for different documentation at different times and dates thereby further delaying the inspection process and release of the consignments. The affected products are on Bill of Lading No. COSU6198384160 |
|
|
Resolution status note:
|
The Focal Point for Eswatini reported that the matter had been resolved. |
|
|
NTB-000-892 |
2.8. Lengthy and costly customs clearance procedures |
2018-07-01 |
Kenya: Namanga |
Tanzania |
Resolved
2019-04-10 |
View |
|
Complaint:
|
KRA has issued a public notice which introduced Single Custom entry clearance which increases cost of doing business.
The new system affects Tanzania traders by increasing cost of doing business for example to clear 100 trucks using bulk system was costing Kshs 150,600, however, using the current system of single customs entry one truck cost Kshs8,500/-. Therefore to clear 100 trucks it cost Kshs 850,000/-. |
|
|
Resolution status note:
|
The NTB was discussed in the CoC and agreed that the SCT TWG should analyse the risks of making one bulk declaration and cost implications of multiple declarations. The TWG should work out a mechanism for knocking off cargo.
The Secretariat informed the meeting that the TWG on SCT will develop a framework to knock off cargo in the customs clearance system from 11th - 15th Dec 2018.
The matter was resolved by the CoC in April 2019 |
|
|
NTB-000-901 |
2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory |
2019-05-03 |
|
Kenya |
Resolved
2019-10-15 |
View |
|
Complaint:
|
South Sudan is subjecting Kenyan exports to Certificate of Conformity (CoC); South Sudan through their Ministry of EAC and Industry has written letters to Kenya manufacturers informing them that there will be a penalty of 15% CIF on all imports into the Republic of South Sudan without CoC. Exporters are required to have their consignments verified in the country of export before shipment. |
|
|
Resolution status note:
|
During the Regional Monitoring Committee held on 15th October, 2019 the Republic of Kenya reported that the NTB was resolved. |
|
|
NTB-000-920 |
2.8. Lengthy and costly customs clearance procedures |
2019-06-01 |
Tanzania: Namanga |
Kenya |
Resolved
2019-11-07 |
View |
|
Complaint:
|
Lengthy documentation in TRA thus delays and demurrage costs
It takes not more than 3 days to get all necessary documents for Kenya, Rwanda and Uganda while it can take upto 10 days(or more) for TZ since all documentation is processed though the exit border before truck leaves Kenyan side
EXPORT DOCUMENTS REQUIRED IN RWANDA, KENYA & UGANDA
EAC CERTICATE
ENTRY
EXIT
RELEASE ORDER
EXPORT DOCUMENTS REQUIRED IN TANZANIA
EAC CERTICATE
ENTRY
EXIT
RELEASE ORDER
MOVEMENT SHEET
TRANSPORT PERMIT
There is no requirement for transport permit for KE, UG & RW.
There is need for customs to harmonize and reduce documentations so as to simplify export processes and facilitate trade. |
|
|
Resolution status note:
|
Tanzania reported that
a) Transport permits for chemicals related products are issued once the import permit has been issued.
b) For the case of this evidence provided by Kenya, the import permit no.964556 was issued to Kiboko Precoated sheer on 21st of August, 2019 and on the same date 21st of August, 2019, a transport permit 174391 was issued to transport the said chemicals (Charan sign& Sons campany) and therefore there were no delays in issuing the transport permit as it was issued on the same day. It should be noted that the company imports those chemicals is the Tanzania company and transporter of those chemicals was Kenyan Company.
c) United Republic of Tanzania is requesting all exporters to seek all necessary document required before arrival at the Border Post to avoid any delayed and register on the online portal
d) Currently Tanzania do provide chemical and transport permits from Monday to Saturday using the online portal. In addition to that, we have chemical inspectors at all border points operating 24/7 |
|
|
NTB-000-950 |
2.8. Lengthy and costly customs clearance procedures |
2020-03-15 |
Zambia: Kasumbalesa |
Zimbabwe |
Resolved
2020-05-31 |
View |
|
Complaint:
|
The border is too congested for the past 3 weeks with the queue now stretching backwards for 90 kilometers to Kitwe Town in the Copperbelt in Zambia, the situation has really gotten out of hand and we need urgent intervention.There are more that 1000 trucks queuing now and more joining from the various corridors. |
|
|
Resolution status note:
|
During the verification mission to Chirundu held on 11 - 12 June, the Zambia and Zimbabwe Border Agencies reported that the log ques had been cleared by 31st May 2020 . The following temporary measures were taken jointly to clear the trucks:
1. Increased working hours from 16 hours a day to 24 hours a day;
2. Introduction of an additional lane to fast track the flow of essential goods such as fuels, food medical supplies and medical equipment;
3. Truck drivers are allowed to park their trucks outside the Common Control Zone (CCZ) before undergoing health screening at the passenger terminal in order to decongest the border area; and
3. Introduction of processing of exports in-land to reduce the amount of time spent by the truck drivers at the border. |
|
|
NTB-000-954 |
2.8. Lengthy and costly customs clearance procedures |
2020-04-03 |
Zambia: Livingstone |
|
Resolved
2020-05-13 |
View |
|
Complaint:
|
Challenges were experienced at the Livingstone and Chirundu borders of Zambia we have experienced which led to disruptions of Coca-Cola supply chain network. Although their business has been classified as an essential goods provider in all their markets across the SADC region (and therefore hoped to benefit from the provisions put in place to enable the continued free flow of these designated goods) they have experienced challenges. In Zambia they have been impacted by the implementation of a unique control measure, the “Relay System”, which blanketly requires all foreign truckers to hand over their vehicles to local drivers at the border who continue the journey into Zambia. Their main challenge is that some of the cargo only transits through Zambia enroute to other countries and this system has caused extensive delays of transit cargo flow. There is also risk that these measures may lead other SADC countries to follow suit and adopt a similar system. |
|
|
Resolution status note:
|
During the Zambia NMC verification mission to Chirundu on 11-12 June 2020, both Zambia and Zimbabwe border agencies reported that they had agreed that Zimbabwe side creates an official list of clearing agents doing business during the COVID-19 Pandemic was prepared and shared between Zimbabwe and Zambia. NTB was resolved by this temporary measure |
|
|
NTB-000-954 |
2.8. Lengthy and costly customs clearance procedures |
2020-04-03 |
Zambia: Livingstone |
|
Resolved
2020-05-13 |
View |
|
Complaint:
|
Challenges were experienced at the Livingstone and Chirundu borders of Zambia we have experienced which led to disruptions of Coca-Cola supply chain network. Although their business has been classified as an essential goods provider in all their markets across the SADC region (and therefore hoped to benefit from the provisions put in place to enable the continued free flow of these designated goods) they have experienced challenges. In Zambia they have been impacted by the implementation of a unique control measure, the “Relay System”, which blanketly requires all foreign truckers to hand over their vehicles to local drivers at the border who continue the journey into Zambia. Their main challenge is that some of the cargo only transits through Zambia enroute to other countries and this system has caused extensive delays of transit cargo flow. There is also risk that these measures may lead other SADC countries to follow suit and adopt a similar system. |
|
|
Resolution status note:
|
During the Consultative meetings between Zambia NMC and border agencies, it was reported that the issue of relay drivers is not policy by the Zambia Government ad that the confusion might have arisen due top COVID -19 pandemic requirements. Zambia has put in place efficient testing and screening facilities and drivers meeting the COVID- 19 requirements are allowed to proceed to their destinations |
|
|
NTB-000-956 |
2.8. Lengthy and costly customs clearance procedures |
2020-04-08 |
Zambia: Chirundu |
|
Resolved
2020-05-31 |
View |
|
Complaint:
|
There are daily delays of truck movement due to customs clearing delays by Zambian authorities. Trucks are made to queue on the Zimbabwean side of the border whilst Zambian procedures are being done. The queue on the Zimbabwean side is almost permanent and sometimes stretches up to 10km along the road. Drivers have no ablution and other facilities in the process (health challenges).
The fight against the covid-19 disease is severely affected adversely by this development. In addition to this the trucks are exposed to thieves and wild animals. Clearing agents Zimbabwe transit bonds are also held up pending exit of the trucks. |
|
|
Resolution status note:
|
Zambia NTBs national monitoring Committee undertook a verification mission to Chirundu Border post on 11- 12 June 2020 to ascertain the degree of the problem and recommend way forward. The mission found out that all border agencies were overwhelmed by the increase in the volumes of traffic due to the COVID-19 Pandemic which caused traffic to be diverted from other borders e.g Kazungula Ferry to Chirundu . Following submission of this complaint the Zambia and Zimbabwe put in place the following temporary measures to adress the matter:
1. Increased working hours from 16 hours a day to 24 hours a day;
2. Introduction of an additional lane to fast track the flow of essential goods such as fuels, food medical supplies and medical equipment;
3. Truck drivers are allowed to park their trucks outside the Common Control Zone (CCZ) before undergoing health screening at the passenger terminal in order to decongest the border area; and
4. Introduction of processing of exports in-land to reduce the amount of time spent by the truck drivers at the border.
These measures cleared all the trucks in the ques therefore the NTB was resolved |
|
|
NTB-001-004 |
2.8. Lengthy and costly customs clearance procedures |
2020-12-31 |
Zambia: Kariba |
Zimbabwe |
Resolved
2023-09-22 |
View |
|
Complaint:
|
Introduction of Statutory Instrument 115 of 2020, Ports of Entry and Routes Amendment Order, page 785 of S.I. 115 -2020 Indicates borders and regulating hours of operation, Kariba and Victoria Falls being affected. For goods destined for Kariba, it will be very difficult and costly for traders to go via chirundu and back to Kariba . The chuiiurundu kariba route doubles the distance and therefire craetes additional cost for landing same product in Kariba. Distance to transport goods directly from Siavonga Juction to Kariba border is 78 kms . Whereas ,the Chirundu routes is: Siyavonga to the border chirundu (20kms); Add 62 kms from chirundu border to Makuti then 77 kms from Makuti to Kariba, totalling 159kms.
This Order disturbs the spirit of Regional integration , traders are crying because of COVID 19 and its effects then another 115 Pandemic, . If all exports are centralized to pass through chirundu it means we are putting pressure at one point this in turn increases chances of smuggling and paying bribes, as of more days are spent at the border. This will give pressure to clearing agents who will make errors in making entries leading to pay heavy fines, the agent will simply abandon the goods leading to the bond being cancelled , this will cause traders to have other options of smuggling and paying bribes, WHY DONT THERE BE CORRECTIVE MEASURES THAN PUNITIVE MEASURES.
This S.I. has come at a point where Zimbabwean traders are not allowed to clear goods over the counter because of COVID 19 and other regulations |
|
|
Resolution status note:
|
The 3rd meeting of the COMESA Regional NTBs meeting was informed that the Kariba Border Post was designated to accept all commercial transactions therefore the NTB was resolved on grounds that Kariba is an appointed port under the Ports and routes order, therefore commercial transactions trough Kariba border post will continue. |
|
|
Products:
|
1905: Bread, pastry, cakes, biscuits and other bakers' wares, whether or not containing cocoa; communion wafers, empty cachets of a kind suitable for pharmaceutical use, sealing wafers, rice paper and similar products., 3401: Soap; organic surface-active products and preparations for use as soap, in the form of bars, cakes, moulded pieces or shapes, whether or not containing soap; organic surface-active products and preparations for washing the skin, in the form of liquid or c and 3401: Soap; organic surface-active products and preparations for use as soap, in the form of bars, cakes, moulded pieces or shapes, whether or not containing soap; organic surface-active products and preparations for washing the skin, in the form of liquid or c |
|
|
NTB-001-017 |
2.8. Lengthy and costly customs clearance procedures |
2021-02-09 |
|
|
Resolved
2021-10-13 |
View |
|
Complaint:
|
Differences on the Health Attestation requirements for different countries within the SADC region
1. resulting to the same products having to comply with multiple requirements.
2. Multiple movement certificate has to be issued by the State Vet for the same product in order to meet exporting country’s requirements. This is done for every lot to ensure easy exportation of products by Nestle and our customers.
3. The difference in requirements has resulted in shipment rejections by State Vet since picking of stock for exportation is done at the warehouse after movement certificate has be issued.
4. Above has a huge impact on cost, time delays and meeting customer service level.
This is experienced in Eswatini, Namibia, Zambia and Zimbabwe. The health authorities are requested to look into it and facilitate trade. |
|
|
Resolution status note:
|
On 13 October 2021, Namibia during the meeting of 29 September 2021 where the issue was discussed, it was agreed that, since Namibia only has additional requirement when there is/was Foot and Mouth disease for a certain period, this is not an NTB. It was agreed that the complaint should be removed. Namibia therefore requests that her name be considered resolved . |
|
|
NTB-001-113 |
2.8. Lengthy and costly customs clearance procedures |
2023-01-01 |
Uganda: |
Kenya |
Resolved
2023-05-17 |
View |
|
Complaint:
|
T1 generation delays:
T1 Mapping on to ICMS system from URA portal for generation of C2
• Goods are sometimes sent back to await clearance at the exporters’ expense.
• Truck Delays at loading bay due to lack of transport document to move along the corridor to partner state
• Time wasted, additional costs such as unit logistics costs due to number of days
-Delays at border Clearance- exit
a) Real time synchrony with partner agency systems as envisaged.
b) Quicker exit and entry clearances- online portal to facilitate trade on realtime. |
|
|
Resolution status note:
|
The RMC noted that the issue was operational and such issues are handled by the SCT ICT technical working group. This technical working group was put in place to handle such ICT-related issues as they occur The meeting, therefore, agreed that it is better handled there and be removed from the TBP |
|
|
NTB-001-146 |
2.8. Lengthy and costly customs clearance procedures |
2023-11-01 |
Mozambique: Maputo Port |
Zimbabwe |
Resolved
2025-03-03 |
View |
|
Complaint:
|
Our Company , Blackwood Hodge Zimbabwe , (PVT. LTD) have been importing Vehicles using Maputo Port and never had challenges with customs since all paper work and documentation is always in order .We are the official distributors of Tata Motors commercial Vehicles here in Zimbabwe. We are a registered company here in Zimbabwe since 2007 and Trading as Blackwood Hodge Zimbabwe limited.
As per our supplier Invoice number 750966093 and BL number MOLU18005431182 DT. 30.09.2023 for one Unit LP 909 40-Seater Bus with Chassis number MAT382042P8R10426 was dispatched from Mumbai port, India via Vessel Eternal Ace to Maputo Port. The Vessel was docked on date- and all the Relevant procedures were done by our representative Payflex Trading Lda RUA ROMAO FERNANDES FARINHA NO:75 1ST FLOOR SUITE NR. 8ALTO MAE B. MAPUTO MOZAMBIQUE NUIT: 400379394 GIVEMORE GURI MOB 879304844 / 849304844.
We are writing to report serious challenges we are facing from the office of the Customs Director, Southern Region Director (DRS) which authorises the release of the bus.
Our bus is now being held by Customs at Maputo port, in our view, without any valid reasons and now we might be facing legal action for fraud from our customer who placed an order for bus and paid us 50% deposit as well. Pls note this bus is for Ministry of Education of Zimbabwe -Bulawayo Polytechnic.
The customs office has been holding on to the clearing process for over 3 weeks and is not communicating the reasons for the delays to us the importer . Our bus belongs to Bulawayo Polytechnic (which is under ministry of Education here in Zimbabwe) and all documents are in order. This incident has caused our Business a Loss of sale as well as hampered our reputation in the market. Also, we should note that this bus was one of the first buses we were to supply to Ministry of Education in Zimbabwe. Unfortunately, the Director has refused to release our in-transit cargo to Zimbabwe.
we have attached documentary evidence and report from our Maputo Agents explaining what transpired in detail for your urgent / immediate actions.’ |
|
|
Resolution status note:
|
On 3rd March 2025,the complainant reported to SADC Secretariat that the matter had been resolved |
|
|
NTB-000-093 |
7.5. Lengthy procedures |
2009-07-26 |
Tanzania: Banking Institutions |
Mauritius |
Resolved
2011-05-23 |
View |
|
Complaint:
|
Tanzania banks delay processing bank documents resulting in vessel arriving at the port of destination before the importer receives the original documents from the bank. |
|
|
Resolution status note:
|
Tanzania reported that the complaint is obliged to comply with banks’ requirements to speed up the process |
|
|
NTB-000-492 |
7.5. Lengthy procedures |
2012-03-01 |
South Africa: transit in south Africa |
Zambia |
Resolved
2017-01-17 |
View |
|
Complaint:
|
A private show company has made a complaint regarding the custom stoppages in South Africa.
The Company imports products from Durban and transit through South Africa, the company has been informed that their trucks will be undergoing a tunnel for physical inspections of goods in transit.
The company however, feel that this exercise is detrimental to their business as it is slow and will delay the arrival of goods and attract extra charges. The Company wonders why the good in transit should be stopped by customs/ police for inspections. |
|
|
Resolution status note:
|
On 29th December, Zambia Focal Point advised that they had contacted the complainant who confirmed that the problem had been rectified. |
|
|
NTB-000-417 |
7.5. Lengthy procedures |
2011-04-01 |
Zambia: Mwami |
Zambia |
Resolved
2011-07-28 |
View |
|
Complaint:
|
Small cross border traders who wish to register for a Taxpayer Identification Number (TPIN) are delayed for at least a day while waiting for that number to activated to enable them to be exempted from paying Advance Income Tax (AIT). |
|
|
Resolution status note:
|
At the 9th meeting of the SADC Sub-committee on trade facilitation , Zambia reported that Zambia Revenue Authority effected the mandatory use of the Tax Payer Identification Number (TPIN) on ASYCUDA with effect from 1st January 2011. TPNs are issued once and are valid for life to both individuals and registered companies. Issuance of TPINs has been decentralized and can be completed within a day. Only 2 of the 15 stations/borders are not connected to the fibre optic linking the ASYCUDA but these can still communicate with assistance from Head Quarters and other stations. Taxpayers are encouraged to obtain TPINs in advance before importing goods. |
|
|
NTB-000-604 |
7.5. Lengthy procedures |
2013-09-19 |
Zambia: Chirundu |
South Africa |
Resolved
2013-11-13 |
View |
|
Complaint:
|
This complaint is registered by FESARTA.
There are excessive delays at the Chirundu border post between Zimbabwe and Zambia
Trucks are taking around 5 days to transit the border and are completing only one trip Beira, Zambia and return, per month. Their monthly kilometres travelled is down to around 5000 kms per month. No transporter can accommodate such a low utilization of his fleet.
The queue on the Zimbabwe side, stretches for anything up to 10 kms.
There are several reasons for the delays at this border post, including:
Strict application of new rules and procedures by the Bank of Zambia and ZRA
The scanning machine has been under repair
There were special arrangements for Ministers visiting the border and so restricting the passage of trucks
The commercial operating hours are from 0800 to 1630. This is insufficient for the traffic flow
A tug-of-war between ZRP and ZIMRA as to which should control the traffic on the Zim side
When a crisis like this occurs, officials "make a plan" and clear the border of backlog.
It is understood that it costs $10 to get to the front of the queue and $20 to get into customs. Transit can then be made in 12 hours.
This is not acceptable.
There should be a permanent process in place to ensure the border does not get congested.
One solution, is to open the border from 6am to midnight, as with Beitbridge.
Extra security will have to be put in place to accommodate this night traffic and parking.
Urgent and effective measures must be taken. |
|
|
Resolution status note:
|
On 7th October 2013, the Zimbabwe Focal Point reported that the relevant NMC members comprising Ministry of Transport and Infrastructure Development, Zimbabwe Revenue Authority and the Ministry of Industry and Commerce held a meeting on 4 October 2013 to consider the urgent complaint raised by the Transport Operators’ Association of Zimbabwe also posted on the online system as NTB 604. The meeting observed that that the congestion was a result of increased traffic on the North South Corridor and also increase in traffic from Beira Port. This is coupled with inadequate infrastructure at the border which was not designed to contain the large volume of traffic.
The meeting identified the following factors that contributed towards the congestion as well as a way forward to address the problem resulted in clearing the congestion.
1. The congestion which was experienced recently was partly caused by break down of scanner on the Zambian side due to heat. The Zambians are scanning 100% on commercial cargo. This also contributed to the problem.
2. Inadequate infrastructure is the main challenge at the border. North-bound trucks are only released four at a time because there is no holding space on the Zambian side.
3. ZIMRA has a challenge of accommodation at the border, so when they send their relief staff they will be staying in Kariba, which is also costly for them.
4. Problems of congestion at Chirundu can only be solved by engaging the Zambian counter-parts since the problem is brought about by north bound traffic.
5. ZIMRA is pre-clearing most trucks but Clearing Agents release trucks in batches to minimise movement across the border. This creates additional congestion. However, ZIMRA have already engaged the agents on the issue.
6. ZIMRA has already engaged ZRA and they have made an administrative arrangement to work up to 10pm whenever the traffic volume is high. ZIMRA have also reacted to ease the congestion problem by sending 19 additional staff.
7. It emerged that there is lack of control of trucks outside the border area. The police and the Rural District Council seem not to be playing their role. The trucks would also be mixed with that carrying hazardous and flammable goods which is very risk.
8. The Ministry of Transport and Infrastructure Development is going to set up a committee which will visit Chirundu Border Post to get more information from the people on the ground.
Way forward
1 Zimbabwe set up a committee to visit the border to establish facts from the people on the ground.
2. Zimbabwe will make effort to engage her Zambian counter-parts so that they create some holding space for north-bound traffic.
3. Zimbabwe Ministry of Transport is working on creating temporary parks on the Zimbabwean side as well as building accommodation for border agencies. |
|
|
NTB-000-604 |
7.5. Lengthy procedures |
2013-09-19 |
Zambia: Chirundu |
South Africa |
Resolved
2013-11-13 |
View |
|
Complaint:
|
This complaint is registered by FESARTA.
There are excessive delays at the Chirundu border post between Zimbabwe and Zambia
Trucks are taking around 5 days to transit the border and are completing only one trip Beira, Zambia and return, per month. Their monthly kilometres travelled is down to around 5000 kms per month. No transporter can accommodate such a low utilization of his fleet.
The queue on the Zimbabwe side, stretches for anything up to 10 kms.
There are several reasons for the delays at this border post, including:
Strict application of new rules and procedures by the Bank of Zambia and ZRA
The scanning machine has been under repair
There were special arrangements for Ministers visiting the border and so restricting the passage of trucks
The commercial operating hours are from 0800 to 1630. This is insufficient for the traffic flow
A tug-of-war between ZRP and ZIMRA as to which should control the traffic on the Zim side
When a crisis like this occurs, officials "make a plan" and clear the border of backlog.
It is understood that it costs $10 to get to the front of the queue and $20 to get into customs. Transit can then be made in 12 hours.
This is not acceptable.
There should be a permanent process in place to ensure the border does not get congested.
One solution, is to open the border from 6am to midnight, as with Beitbridge.
Extra security will have to be put in place to accommodate this night traffic and parking.
Urgent and effective measures must be taken. |
|
|
Resolution status note:
|
On 13 November 2013 ZIMRA reported that the problem of long queues at Chirundu had been resolved and there were no queues at the border thereby resolving this NTB. |
|
|
NTB-000-846 |
7.5. Lengthy procedures |
2018-09-06 |
Tanzania: Namanga |
Kenya |
Resolved
2018-11-16 |
View |
|
Complaint:
|
Tanzania registers Kenya Trucks carrying transit goods. |
|
|
Resolution status note:
|
Tanzania informed the meeting that it is not a new registration but recording them in the system for the purpose of the SCT. This is done annually and is free. URT informed the Meeting that this is declaration and recording of trucks but not registration.
The NTB was resolved |
|
|
NTB-000-847 |
7.5. Lengthy procedures |
2018-09-28 |
Tanzania: Isebania |
Burundi |
Resolved
2018-11-16 |
View |
|
Complaint:
|
TRA is requiring escort for wines, spirits, and Palm oil destined to Burundi. This decision was not communicated to Burundi and Importers are expected to pay TZS 1,500,000 for this. |
|
|
Resolution status note:
|
TRA reported that escorts have been discontinued.
NTB resolved |
|
|
NTB-000-858 |
7.5. Lengthy procedures |
2018-09-19 |
EAC |
Uganda |
Resolved
2019-04-26 |
View |
|
Complaint:
|
Denial, Delays and Mis-handling of Uganda beverages especially soft drinks and Bella wines entering Burundi, Tanzania, Kenya and Rwanda markets. Customs Officials usually delay clearing of Uganda soft drinks and Bella wines manufactured in Uganda entering Burundi and Rwanda without any justification thus causing damages and losses. |
|
|
Resolution status note:
|
During the 27th NTBs Forum held from26th April - 4th May 2019 Rwanda and Uganda reported that this problem has been resolved |
|
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