Complaint

Complaint number
NTB-000-878  
NTB Type
2.8. Lengthy and costly customs clearance procedures  
Complaint
We are experiencing delays by SARS customs who are taking time to inspect our container that is in transit. The delay is causing difficulties to meet the vessel to carry the shipment as it will be closing on Thursday 31st January at 06:00am and we are running out of time.  
Progress update note
On 30th January 2019, at 16:08pm, Lesotho focal point reported that they were already working on the complaint with SARS through LRA Customs at Maseru Bridge. However, at 20.00hrs , the affected company were deeply concerned about the delay as the container had not been released by SARs inspection unit.

Lesotho focal point to advise n progress  
Policy or regulatory NTB
No 
Location
South Africa: Maseru Bridge (Border post)  
Reporting Country or Region
Lesotho  
Date of incident
2019-01-29  
Status
In process  
Product Description
 
Total value
15 051.00  
Date reported
2019-01-29 22:25  
Modified
2019-01-30 21:44