Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 641 to 660 of 930

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-603	2.9. Issues related to transit fees	2013-05-01	Mozambique: Delegação Aduaneira de Zobwe	Malawi	Resolved 2013-09-13	View
Complaint:	From May 2013 the government of Mozambique introduced a single window entry customs system which requires transiting goods should pay a transit bond on crossing Mozambique. However since implementation to date the system is not working properly as trucks are forced to stop at borders viz:- Zobue, Cuchamano, Miranje just to mention a few for long periods in some instances x3 weeks to a month before they can be cleared to cross. This is mainly because Mozambique bond is different to the rest of the regions bond sytems. In Mozambique they require a bond agent to post the equivalent amount of bond being applied for in cash value, i.e. if bond is USD1,000,000 then the agent has to hand over USD1,000,000 in cash either to govt or customs for the bond to be established. This has resulted in few people able to afford bond as such only a few agents are available and at the same time goods requiring their services are just huge volumes with huge values that the bonds are not sufficient to carter for all transiters. This is making exporters or importers waste a lot of time at the border thereby missing delivery schedules. At the same time transporters are raising freight charges as they are only able to make a single trip in a month than they used to do previously, almost x4 minimum. This is causing rising costs of goods in neighbouring countries and also missed opportunities for private traders like our company.
Resolution status note:	On 11th September 2013, Mozambique Focal Point reported that the alleged NTB´s related to the transit procedures in Mozambique, were removed, through the approval of Ministerial Diploma nº 116/2013 of 8th of August, which approves the Norms and Specific Principles to be taken into account in the implementation of Customs Transit of Goods. This Ministerial Diploma repeals the Ministerial Diploma nº 307/2012, of 15 of November. Pursuance to reaching a common understanding on this matter, FCFASA members in Malawi reported that CAFAAM Executive Committee Members together with Malawi Revenue Authority, Ministry of Trade and Ministry of Transport and Executives from Malawi, travelled to Cuchamano and Nyamapanda to appreciate the various challenges (delays, costs, etc.) which came about as a result of the new transit procedures introduced in Mozambique in April 2013. The delegation met with Mozambique customs , Beira , Port authorities and had an opportunity to interact with Mozambican Clearing and Forwarding Agents and some Malawian drivers during the launch of the Diploma nº 116/2013 of 8th of August. The delegation reported:- 1. It was agreed that the new Transit Bond Procedures in Mozambique are in line with international practice and appreciated the fact that in the absence of these procedures, a lot of traders were smuggling goods into Mozambique under the guise of “transit cargo”. 2. Mozambican Clearing agents had been given adequate notice to put in place the required bond guarantees although they were not ready by implementation date. 3. The general consensus was that the conditions (e.g. the required collateral) set up by banks, insurance companies and the authorities themselves for setting up the transit bond guarantees were too tough to be met by transporters and forwarding agents. 4. To this end, the Mozambican Government’s had exempted some products (tobacco, tea, sugar, cotton, etc.) from monetary bonding and reduced bond values from 100% on containerized cargo to 20% or 35% on break-bulk cargo. This measure would reduce pressure on the available bond levels for other cargo not exempted. 5. That there was need to license more “Despachantes” to speed up clearance procedures or alternatively, allow forwarding agents to be doing own customs clearing of cargo which they are moving. 6. There was need for Station Managers at the various borders to be taking stock of trucks available at the borders every day and talk to drivers who have stayed at the border for more than a day to encourage them to proceed with their journey so as to minimise the prevalent corrupt practices by some customs officers, guards, clearing agent. 7. A proposal to set up a “Help Desk” at the borders to achieve transparency and quarterly meetings between the various players at senior level. 8. Joint border training sessions between customs and other authorities and clearing & forwarding agents to be enhanced. 9.That various customs authorities establish a deliberate policy for Accrediting Clearing agents based on an exhaustive Risk assessment of each one of the agents and track record in order to “smoke out” fraudulent clearing and forwarding agents who cheat importers or assist them with smuggling practices,. 10. That Mozambican authorities should endeavor to translate and display the various rules and regulations into English to enable none Portuguese speaking people to understand the applicable regulations. 11.Mozambique customs advised that: a. Clearing Agent need to quickly do a Supplementary Entry if there are any changes to a declaration (e.g. amending border of exit, amending values or quantity of goods, etc.) to avoid truck delays at the border or bond acquittals being blocked. b. Once CORRECT documents are lodged and payment effected, their processing time is up to 3 hours only. c. They would as far as possible, be rotating their staff to avoid corruption if they familiarize themselves too much to one border station.
Products:	0902.40: Black fermented tea and partly fermented tea, whether or not flavoured, in immediate packings of > 3 kg
NTB-000-642	2.9. Issues related to transit fees	2014-12-09	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2014-12-11	View
Complaint:	The United Republic of Tanzania via the Ministry of Health and Social Welfare is charging USD200 as registration fee for transit permit on each transit container which contain which contain Chemical products.
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the levy was abolished in 2012.This NTB is therefore resolved.
NTB-000-917	2.9. Issues related to transit fees	2019-10-02	Tanzania: Tanzania Revenue Authority	Rwanda	Resolved 2020-09-10	View
Complaint:	Requirement by Tanzania Revenue Authority to Rwandan transporters to use two customs bonds on the Northern-Central Corridor (Kigali-Rusumo-Mombasa via Holili-Taveta border post) costing US$ 150 on departure and US$ 80 on return
Resolution status note:	During the SCTIFI the Republic of Rwanda noted that the the regional bond will be concluded by 1st July, 2021; in the interim traders are incurring double costs and hence urged the United Republic of Tanzania to waive the requirement of the Regional bond while awaiting the finalisation of the Same. On the issue of waiving the requirement of the Regional bond, Tanzania reported that the Commissioners of Customs will advise during their engagement.The SCTIFI agreed that the issue is operational and should be referred to the Committee on Customs for resolution. Hence it is resolved in this EAC Time Bound Programme
NTB-000-984	2.9. Issues related to transit fees	2020-10-07	Kenya: Namanga	EAC	Resolved 2020-10-07	View
Complaint:	Namanga /Kajiado County still charges 2,000 Ksh for all Burundi Cargo trucks transiting Kenya
Resolution status note:	It's a resolved NTB that rised again
NTB-001-209	2.9. Issues related to transit fees	2024-10-13	Kenya: Ministry of Forestry and Wildlife	Uganda	Resolved 2025-11-25	View
Complaint:	Additional fees are charged on timber in transit. Kenya charges Ksh 48000 on transit vehicles carrying forest and timber products from Uganda that transit through Kenya to destinations outside the EAC. Transit vehicles are charged fees for a transit license in addition to payment of road user fees. The timber products are extracted from forests in Uganda and not Kenya. This additional fee is wrongly charged and causes additional costs to trade in forest products from Uganda.
Resolution status note:	This is a consolidated charge for movement permits for timber on transit for 18 trucks, the fees and charges are contained in the Fourth Schedule of Legal Notice No. 21 of 2016 (item 9) as follows: Movement permit per consignment- 2000, VAT 16% 320, E citizen fee 50. Total 2370 The movement permits are meant to provide control, traceability as well as monitoring the movement of forest products till they reach the required destination and is not discriminatory.
NTB-001-210	2.9. Issues related to transit fees	2023-05-02	Kenya: Mombasa County	Uganda	Resolved 2025-11-25	View
Complaint:	Agricultural Produce Cess on tea into Mombasa County Mombasa county charges charges Cess on tea in transit to the auction market. Mombasa County is charging the cess on all tea destined for Mombasa at the rate Kshs 7000, for a truck of seven tonnes and above.Charging the cess on tea being trucked into Mombasa Countyincreases the cost of doing business. This tea is dstined outside Kenya.
Resolution status note:	Kenya informed the meeting that Cess is not discriminatory.
NTB-000-323	2.12. Lack of capacity of Customs officers Policy/Regulatory	2009-09-09	SADC	Seychelles	Resolved 2011-01-10	View
Complaint:	Lack of training of new customs recruits
Resolution status note:	The Recs have embarked on capacity building for memberstates under the trade facilitation programme
NTB-000-006	2.12. Lack of capacity of Customs officers	2004-05-29	Egypt: Egypt Revenue Authority	Uganda	Resolved 2010-11-22	View
Complaint:	Authorisation fees for endorsement of COMESA Certificate of Origin Uganda has complained that Egypt authorities require that Certificates of Origin be endorsed by the Egyptian Embassy in Kampala before dispatch of the goods.
Resolution status note:	Egypt reported that she does not require consular or Embassy export documentation. A ministerial Decree issued by the Government of Egypt was circulated to all COMESA Member States on March 22 2007.
NTB-000-189	2.11. Lack of control in Customs infrastructure	2009-07-27	South Africa: Beit Bridge	Malawi	Resolved 2012-04-26	View
Complaint:	Pilferage of goods and the opening of sealed containers at the South African side of the Beitbridge border post
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,South Africa reported that they would consult SARS to provide an explanation of how the border process works and on measures put in place to prevent the incident re-occurring. Once this information was received from SARS, it wiould be uploaded to the online system. It was therefore agreed to have this NTB resolved as this could have been a once off incident.
NTB-000-450	2.11. Lack of control in Customs infrastructure	2011-09-03	EAC	Uganda	Resolved 2014-12-11	View
Complaint:	There is lack of verification sheds and parking yards at most border posts in the EAC partner states.
Resolution status note:	At the 16th NTBs forum held in Kigali in December 2014, EAC Secretariat reported that the 15th EAC Forum on NTBs noted that the ongoing construction of OBSP was addressing this NTB and Partner states reported that construction of OSBPs was at advanced stages at key border posts. This NTB is therefore resolved
NTB-000-248	1.14. Lack of coordination between government institutions	2009-09-08	Namibia: Ministry of Trade	Namibia	Resolved 2011-02-08	View
Complaint:	In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on imports of fuel from RSA.
Resolution status note:	This NTB has been resolved
NTB-000-263	1.14. Lack of coordination between government institutions	2009-09-08	Namibia: Ministry of Trade	Namibia	Resolved 2012-04-26	View
Complaint:	There are no less than six ministries, the Namibian police, two Marketing Boards and a Statutory Board involved in the management of imports and exports. The onus is upon the applicant to collect all relevant permits/ certificates from line ministries and other bodies, before a commercial import/ export permit application can be made to MTI. For certain goods, up to three different points of control apply.
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Namibia reported that the Ministry of Trade and Industry would only require authorised or a clearance certificate when a client is importing or exporting a controlled product that needs verification to determine the value for tax purposes and subsequent issuance of the permit by the Ministry of Trade and Industry. The meeting accepted Namibia’s submission to resolve this NTB
NTB-000-247	1.14. Lack of coordination between government institutions	2009-09-08	Namibia: Ministry of Trade	Namibia	Resolved 2011-05-11	View
Complaint:	In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on imports of copper concentrate from DRC and RSA which becomes cumbersome.
Resolution status note:	Namibia reported that Copper is a controlled product that needs verification to determine the value for tax purposes and subsequent issuance of permit by he Ministry of Trade and Industry.
NTB-000-064	1.14. Lack of coordination between government institutions	2009-07-23	Lesotho: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Import licences procedure is cumbersome. Different departments issuing licences for different products. The multi-departmental authorisation is cumbersome and the procedures are too long.
Resolution status note:	Lesotho reported that this is no longer the case because One Stop Business Facilitation Center has been established. Almost all licensing departments from different ministries have been housed under one roof.
NTB-000-334	1.14. Lack of coordination between government institutions	2009-09-09	Eswatini: Ministry of Trade	Uganda	Resolved 2015-12-21	View
Complaint:	Permits are issued by diffrent authorities in diffrent cities. Agricultural import permits are issued by NAMBOARD in Manzini.; Dairy products imports are issued by Dairy Board in Manzini. Other miscellaneous goods import permits issued by Ministry of Finance in Mbabane.
Resolution status note:	On 21st December 2015, Uganda Focal point reported that this NTB had been long resolved. Uganda received a letter from Swaziland indicating that the issuance of permits had been streamlined.
NTB-000-334	1.14. Lack of coordination between government institutions	2009-09-09	Eswatini: Ministry of Trade	Uganda	Resolved 2015-12-21	View
Complaint:	Permits are issued by diffrent authorities in diffrent cities. Agricultural import permits are issued by NAMBOARD in Manzini.; Dairy products imports are issued by Dairy Board in Manzini. Other miscellaneous goods import permits issued by Ministry of Finance in Mbabane.
Resolution status note:	This NTB has been long resolved. Uganda received a letter from Swaziland indicating that the issuance of permits has been streamlined.
NTB-000-513	1.14. Lack of coordination between government institutions	2012-04-19	Zambia: Livingstone	Mozambique	Resolved 2013-04-10	View
Complaint:	Zambian Ministry of Public Works has different operating hours compared to other border agents. On the 19th of April I got to the border at 6:30pm was cleared by both Immigration and Customs but was told that I would have to return to the border the next day because the Public Works officer had already left and I could not continue my trip without pay the toll fee. When I enquired about this officer's working hours I was told that he left between 4 and 5pm but the border only closes at 10 pm (if memory serves me right).
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Zambia reported that the differences in the working hours for the different agencies had been brought to their attention and that all border agencies operate at the same operating hours.
NTB-000-612	1.14. Lack of coordination between government institutions Policy/Regulatory	2013-11-05	Tanzania: at the border of Burundi/Tanzania	Burundi	Resolved 2013-12-20	View
Complaint:	Truck belonging to BRARUDI (the leading Brewery in the Republic of Burundi) has been held at the border of Burundi/Tanzania for a period of 15 days (Tanzania side )because Tanzania Revenue Authority at the border estimate that the products must pay customs duties before enter Tanzania, despite the consignment being accompanied by a certificate of origin issued by Burundi Revenue Authority. And Tanzania Food and Drugs Authority requires the company TO register the products before exporting.
Resolution status note:	On 23 December 2013, Burundi Focal Point reported that BRARUDI Products made in Burundi were allowed to enter in Tanzania following resolution of this NTB during the 13th NMC regional forum held in Burundi 17-20 December 2013.
NTB-000-621	1.14. Lack of coordination between government institutions	2014-01-26	Tanzania: Nzega Town	Rwanda	Resolved 2014-12-11	View
Complaint:	High way attack that occurred in TANZANIA near NZEGA Town along the Central Corridor
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that security had improved. Tanzania was providing police escorts. This NTB is therefore resolved.
NTB-000-697	1.14. Lack of coordination between government institutions	2009-07-16			Resolved 2019-08-21	View
Complaint:	Lack of coordination among the numerous institutions involved in testing and clearance of goods at the Borders
Resolution status note:	.The NTBs meeting of Focal Points held on 19- 21 August 2019 was informed that the EAC agreed to harmonise the operations of their institutions. This NTB no longer was resolved in the EAC Time Bound mechanism.

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