Complaint
- Complaint number
-
NTB-000-686
- NTB Type
-
2.8. Lengthy and costly customs clearance procedures
- Complaint
-
We understand that as of 1st March, 2016 goods exported into Zimbabwe need a certificate of clearance from Bureau Veritas. The complaint (Nampak Malawi Limited) which has informed us that their goods destined for Bulawayo were inspected by Bureau Veritas on 10th March, 2016 on Nampak Malawi premises.
However, to date the company has not received clearance for the goods to be exported to Zimbabwe.
- Status note
-
On 22nd April 2016, Bureau Veritas confirmed that, having received an inspection request on 8 March 2016, the inspection of the consignment was done on 10 March 2016 and subsequently issued on 24 March 2016.However,because the certificate is only issued after payment ,it could not be immediately released on 24 March until after the Easter Holiday which began on 25 March 2016 and ended on 28 March 2016.
However,please note that Bureau Veritas has taken the necessary steps to improve the overall efficiency with regards to the issuance of CBCA certificates. Kindly note that we have developed alternative compliance routes(Registration or Licensing) where manufacturers can now get a Certificate of Conformity issued within 48 hours from the date of request. All Manufacturers are encouraged to apply for qualification under the Licensing Compliance routes.We also have a platform conformity. zimbabwe@bureauveritas.com which is a complaints resolution platform that is dedicated to also explain procedures,to give clarification and to immediately remedy any situation in a proactive manner.
- Progress update note
-
- Policy or regulatory NTB
- No
- Location
-
Zimbabwe: Blantyre (Other)
- Reporting Country or Region
-
Malawi
- Country specific trade issue
-
No
- Date of incident
-
2016-03-10
- Status
-
Resolved
- Date of resolution
-
2016-05-03
- Product Description
-
All products
- Total value
-
0
- Date reported
-
2016-03-10 00:00
- Modified
-
2020-02-24 23:15
{"transfer_retrieve_error":"Transferred complaint details could not be retrieved.","translate_error":"Text could not be translated"}
https://www.tradebarriers.org/img/flag_icons
English
Français
