Complaint number |
NTB Type
Check allUncheck all |
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
NTB-000-130 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Eswatini: Bordergate |
Eswatini |
Resolved 2011-06-06 |
View |
Complaint:
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Lack of proper customs procedures and harmonization at the boarder posts. Customs regulations differ per individual officer, per border post , per country. There is no standard procedure of operation which is common to SADC countries |
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Resolution status note:
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Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders. |
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Products:
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2004.90: Vegetables and mixtures of vegetables, prepared or preserved otherwise than by vinegar or acetic acid, frozen (excl. preserved by sugar, and tomatoes, mushrooms, truffles and potatoes, unmixed) |
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NTB-000-328 |
2.8. Lengthy and costly customs clearance procedures Policy/Regulatory |
2009-09-09 |
Eswatini: Revenue Authority |
Eswatini |
Resolved 2011-06-06 |
View |
Complaint:
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The customs declaration system linking Swaziland Borders is not automated. |
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Resolution status note:
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Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders. |
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NTB-000-132 |
2.8. Lengthy and costly customs clearance procedures Policy/Regulatory |
2009-07-26 |
South Africa: South Africa Revenue Services |
Eswatini |
Resolved 2012-04-26 |
View |
Complaint:
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South Africa is charging a fine of E1000.0 per set of customs documents for documents not acquitted within a month. |
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Resolution status note:
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At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,South Africa reported that this is a standing transit regulation. Swaziland and South Africa agreed that South Africa would provide the regulation for distribution to stakeholders. It was therefore resolved that the NTB be considered resolved. |
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NTB-000-120 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Seychelles: Ministry of Trade |
Seychelles |
Resolved 2010-07-29 |
View |
Complaint:
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The administrative procedures for issuing import licences require improved efficiency |
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Resolution status note:
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Seychelles reported that Infrastructural and human resources limitations being addressed |
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NTB-000-121 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Seychelles: Customs |
Eswatini |
Resolved 2011-06-03 |
View |
Complaint:
|
There is total lack of consistency in the application of customs procedures at all clearing offices. |
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Resolution status note:
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Seychelles reportd that the situation has much improved with ASYCUDA++ |
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NTB-000-089 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Tanzania: Tanzania Revenue Authority |
Mauritius |
Resolved 2011-05-23 |
View |
Complaint:
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There are long administrative procedures at the customs department with Tanzania Revenue Authority and other affiliated organizations. There are too many stages to go through before a container is released. |
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Resolution status note:
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Tanzania reported that easing of Customs Procedures and Improvement in Customs Clearance; Documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements. |
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NTB-000-149 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-27 |
Tanzania: Tanzania Revenue Authority |
Tanzania |
Resolved 2011-07-28 |
View |
Complaint:
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Despite efforts to improve the situation, customs procedures in Tanzania are cumbersome. In most cases, depending on the type of product, there is a long verification chain that involves many steps and numerous documents have to be handled/exchanged in the process of importing. |
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Resolution status note:
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Tanzania Revenue Authority reported that all customs documentation are now obtained and processed online. Traders engage Clearing Agents for clearing goods who obtain all documents online. |
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NTB-000-154 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-27 |
Tanzania: Tanzania Bureau of Standards |
Tanzania |
Resolved 2011-07-28 |
View |
Complaint:
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Delays and high cost of screening honey. Tanzania Bureau of Standards takes from 3 to 4 weeks with constant follow up; 20 items are screened on payment of T50,000/- |
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Resolution status note:
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Tanzania Bureau of Standards reported that there is some improvement on the dwell time at TBS Test house. There has been an influx of samples in the food sector which has resulted in companies having to wait for maximum 1-2 weeks. The current capacity of the conformity infrastructure (soft and hard), has necessitated that TBS Laboratory applies a first come first attended procedure. TBS encourages the business community not to wait until the last hour before they lodge their enquiry.
2. The cost of conducting an analysis is determined by the type of analysis to be conducted and therefore the cost of the reagents which goes up with time. Example, the current (2011) analysis cost for Honey is 160,000.00Tanzanian Shillings per sample. |
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NTB-000-092 |
2.8. Lengthy and costly customs clearance procedures |
2009-07-26 |
Tanzania: Dar-es-Salaam Port |
Mauritius |
Resolved 2011-05-23 |
View |
Complaint:
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Tanzania demands pre-shipment inspection for exports from Mauritius. The lack of appointed inspection company in Mauritius makes abiding to the requirements of pre-inspection difficult. |
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Resolution status note:
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Tanzania reported that there is no pre-shipment inspection for exports from Mauritius. |
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NTB-000-356 |
2.8. Lengthy and costly customs clearance procedures |
2010-02-10 |
Tanzania: Tanzania Revenue Authority |
Tanzania |
Resolved 2011-07-28 |
View |
Complaint:
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Customs officers arbitrarily verify goods in transit at various check points and break seals for 100% physical verification leading to delays, breakages for goods thinly packed in the container etc. Customs could communicate with the next customs point at the border for verification to avoid 100% verification along the way. In some instances, the verification would have taken place at the point of loading the goods. |
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Resolution status note:
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Tanzania Revenue Authority reported that there are only two check points in Misubusubu and at Makambako to check only the if truck abides by transit time and transit route. TRA does not break any seals. If any seal is tempered with transporter is supposed to notify TRA office, transit check point or the nearest police station. All transit check points are automated under asycuda so they can be monitored in the system. TRA is in the process of acquiring electronic cargo tracking system hence check points will go away. |
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NTB-000-362 |
2.8. Lengthy and costly customs clearance procedures |
2010-02-10 |
Tanzania: Tanzania Revenue Authority |
Tanzania |
Resolved 2011-07-28 |
View |
Complaint:
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There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam |
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Resolution status note:
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Tanzania Revenue Authority reported that all documentation for imports is centralized and is available and processed online. Allexports documents are processed at the borders. |
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NTB-000-362 |
2.8. Lengthy and costly customs clearance procedures |
2010-02-10 |
Tanzania: Tanzania Revenue Authority |
Tanzania |
Resolved 2011-07-28 |
View |
Complaint:
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There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam |
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Resolution status note:
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Tanzania reported that documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements. Tanzania Revenue Authority reported that all documentation for imports is available processed online. All exports documents are processed at the border. |
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NTB-000-148 |
2.8. Lengthy and costly customs clearance procedures Policy/Regulatory |
2009-07-27 |
Zambia: Ministry of Trade |
Tanzania |
Resolved 2011-03-04 |
View |
Complaint:
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Zambia licensing process just too long. |
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Resolution status note:
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Zambia reported that the process only takes 24hours |
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NTB-000-256 |
2.8. Lengthy and costly customs clearance procedures |
2009-09-08 |
Democratic Republic of the Congo: Kasumbalesa |
Namibia |
Resolved 2016-10-07 |
View |
Complaint:
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DRC customs, cause problems on road transport through delaying trucks to depart on time to Lubumbashi |
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Resolution status note:
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FESARTA reported that the NTB does not exist at present. |
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NTB-000-365 |
2.8. Lengthy and costly customs clearance procedures |
2010-02-10 |
Zambia: Matumbo and Chinsali |
Zambia |
Resolved 2010-07-30 |
View |
Complaint:
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Inland Zambia State Police request for customs documents at Road Blocks (Matumbo, Chinsali) creating unnecessary delays. |
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Resolution status note:
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Zambia reported that it’s a requirement for security purposes, which applies to both locals and international road users. |
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NTB-000-366 |
2.8. Lengthy and costly customs clearance procedures |
2010-02-10 |
Zambia: Zambia Revenue Authority |
Zambia |
Resolved 2011-03-04 |
View |
Complaint:
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Zambia Revenue Authority delays clearing goods at Victoria Falls Border Post in Livingstone, it takes the whole day or two for travellers to be cleared. Only one officer is assigned to inspect the goods and there is arbitrary valuation of goods by the customs officer |
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Resolution status note:
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Zambia reported that it only takes 20 minutes to clear passengers with no goods and upto 3hours for those with goods.
There are two officers who inspect as the passenger traffic has reduced due to a number of them opting to use the Chirundu OSBP.
For valuation of goods, they use an already existing database.
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NTB-000-252 |
2.8. Lengthy and costly customs clearance procedures |
2009-09-08 |
Namibia: Revenue Authority |
Namibia |
Resolved 2011-05-11 |
View |
Complaint:
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Customs Clearing process at the Oshikango/Santa Clara border is very long. |
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Resolution status note:
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The Ministry of Finance recruited 41 staff members as of January 2011 in an effort to clear up the Customs Clearance process. |
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NTB-000-268 |
2.8. Lengthy and costly customs clearance procedures |
2009-09-08 |
Namibia: Revenue Authority |
Namibia |
Resolved 2010-12-01 |
View |
Complaint:
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Inspections, sealing/tagging of cargo cause major delays. |
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Resolution status note:
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Recruitment of personnel is in progress |
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NTB-000-268 |
2.8. Lengthy and costly customs clearance procedures |
2009-09-08 |
Namibia: Revenue Authority |
Namibia |
Resolved 2010-12-01 |
View |
Complaint:
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Inspections, sealing/tagging of cargo cause major delays. |
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Resolution status note:
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Recruitment of personnel in progress |
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NTB-000-294 |
2.8. Lengthy and costly customs clearance procedures Policy/Regulatory |
2009-09-08 |
Namibia: Walvsi Bay sea port |
Namibia |
Resolved 2010-12-01 |
View |
Complaint:
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Delays occur at Walvis Bay to get the required documentation out in time for the trucks to leave. It leads to the company paying demurrage/penalties for trucks standing idle |
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Resolution status note:
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Recruitment of personnel in process |
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