Complaint

Complaint number
NTB-000-976  
NTB Type
8.8. Issues related to transit  
Complaint
We have a fleet of trucks and the problem is there is no fixed procedure to calculate the toll that BURS charges. They see the weights on the trailers mentioned on the blue plates which many a times shows 36,000kgs on the small trailer and 36,000 on the big trailer. That means they charge each truck toll for 72000 kgs. Some trailers with the same load and same trailers end up paying 4200Pulas and some trailers with the same cargo and same type of trailers are told to pay 6700 pulas. When the agent goes to ask that if you are charging us for 72000kgs will you allow the truck to carry such weights. They just tell him to leave the office and say there is no negotiation. We fail to understand how 1 truck having the same trailer and same cargo pay 4300 pulas and other truck with same trailer and same cargo is told to pay 6700 pulas. This on our transporters part is unfair. They should come with a fixed charge option that trucks with tri axel trailers will pay this much and trucks with interlinks trailers will pay this much. Please we will be obliged if this issue is raised on top priority.  
Progress update note
 
Policy or regulatory NTB
No 
Location
Botswana: Kazungula Ferry (Border post)  
Reporting Country or Region
Zambia  
Country specific trade issue
No  
Date of incident
2020-08-10  
Status
New  
Product Description
 
Total value
0  
Date reported
2020-08-10 14:27  
Modified
2020-08-10 14:27