Resolved complaints

Showing items 601 to 620 of 626
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
Reporting country or region
Status Actions
NTB-000-839 2.3. Issues related to the rules of origin 2018-01-04 Uganda: Busia Kenya Resolved
Resolution status note: A verification was done and Uganda implemented the recommendations of the verification mission.  
NTB-000-799 2.6. Additional taxes and other charges
2018-01-08 Kenya: Namanga Resolved
Complaint: Tanzania does not give preferential treatment to printed labels manufactured in Kenya by SKANEM LTD and exported into Tanzania. Entry No.TZNG18-1016642. Export suspended.  
Resolution status note: During the SCTIFI meeting held on 16 November2018, Tanzania and Kenya reported that the two Partner States had
identified and resolved the issues causing the NTB
Products: 4821.90: Paper or paperboard labels of all kinds, non-printed  
NTB-000-835 8.1. Government Policy and regulations
2018-01-19 Tanzania: Namanga Kenya Resolved
Complaint: KNCCI as a business membership organization, is in receipt of complaints that the chemical sector is being requested by the United Republic of Tanzania to:
1. Pay Tshs 90,000 equivalent to Kshs 4,500 annually for the Government Chemical Laboratory Transport Permit to allow them to transport their chemical products to their customers. The permit takes about 3 weeks for it to be approved
2. Register the companies in Tanzania and to use Tanzanian registered Vehicles instead of Kenyan registered vehicles to transport their products to the customers
The above is in addition to the import tax that the companies pay hence it is felt that these are additional costs being levied on the manufacturers/exporters
Resolution status note: anzania informed the Regional Monitoring Committee on 3rd May, 2019 that:
1. According to the EAC vehicle load Act 2016, the permit is mandatory and hence is not an NTB.
2. The permit is now issued immediatly and is online since 1st April, 2019;
3. Registration of the transporter is mandatory in Tanzania due to the sensitivity of the goods and public health. This is a regional and international requirement.
4. GCLA does not require other Partner States to use Tanzania registered vehicles when transporting chemicals into Tanzania. It is the Company that needs to be registered by GCLA.
The meeting agreed that all Partner States should sensitze their business community on the requirements for the transportation and handling of Chemicals in region in accordance with Regional and International Laws.
The NTB was resolved.
NTB-000-798 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 2018-01-25 Zimbabwe: Forbes Zambia Resolved
Complaint: Due to the topographic nature of the Forbes Border Post, trucks cannot be parked and cleared at the Border as it would create congestion. The trucks are allowed to proceed out of the Valley where the border is situated and must park in Customs Approved Yards in Mutare. Dry Cargo (Flat Decks) have a Dry Port Yard whilst Petroleum Tankers must park at the RMS Yard (Railway Maintenance Yard Customs created the yards to enable them to clear the loads.

1. Transporters are charged a fee to park in these RMS yards. This is an unnecessary charge and there is no evidence that the funds are used for the upkeep of the yard.

2. Despite the fact that this yard houses Dangerous Goods there is limited access control at a rickety gate. The perimeter is not suitably fenced. The view of the tankers is blocked from the main road by strategically placed defunct railway wagons. There is no access control and the yard is surrounded by a maze of tunnels and hedges where trade in stolen fuel is conducted. Third Party vehicles are allowed access to the yard and unfortunately siphoning from side tanks is evident. Given the lack of security staff, fencing and lighting, the situation worsens at nightfall. Recently truckers have been plagued by theft of items from trucks eg batteries from the trucks.

3. There are no facilities for the drivers. The congestion at Forbes is already well documented due to the failing Ascudya system and inefficiencies in the Customs Sealing process and drivers are stuck a minimum of 48 hours in this yard. There are no ablutions and limited access to running water. It is an inappropriate holding yard where a driver cannot rest before leaving on the next leg of his journey. When it rains, the area becomes a muddy morass
There are several truck yards in the area that are well equipped and offer the drivers clean facilities. Customs are requested to not charge for the RMS yard, clean it up and offer the appropriate security and facilities, or allow vehicles to park in other yards.

Transporters have brought this situation to the authorities before but to no avail. Its seems there are vested interests in keeping valuable cargo parked in this insecure area. Drivers are spending too long in filthy and dangerous conditions while being charged for a service that forms part of Customs responsibilities.
Resolution status note: On 9 Beruary 2018, Zimbabwe Revenue Authority advised that Vehicles with uncleared goods are sent to park at a Depot licenced and bonded to keep goods before Customs clearance. This is a privately owned premises which does not belong to Customs and therefore the owner charges for accommodating the trucks.
2. The concerns raised for RMS have since been addressed. Tankers are as from 7.2.18 being parked at a new premises (truck yard) while awaiting finalization of clearance process. The new premises has a perimeter fence, ablution facilities, showers and CCTVs
NTB-000-852 2.6. Additional taxes and other charges 2018-07-05 Tanzania: Ministry of LiveStock Kenya Resolved
Complaint: Increase of Import and Export fees on animal and animal products by Tanzania. Tanzania has amended the “Animals & Animal Products Movement Control (Amended) Regulations, 2018” that has increased the charges.  
Resolution status note: The CoC guided that:-
Refer the imposition of additional levies under the animal diseases (Livestock Markets) Regulations, 2018 by URT under Government Notice 476 of 31st August 2018 to SCTIFI.

The Secretariat guided that where national laws impose levies on imports and exports, this should not apply to goods originating within the EAC.

URT informed the meeting that such charges exist in other Partner States.

The SCTIFI meeting agreedthat this guidance should therefore be applicable to all Partner States.

The matter was resolved.
NTB-000-848 1.8. Import bans 2018-08-09 Uganda: Ministry Kenya Resolved
Complaint: Uganda’s limitation on importation of processed meat products from within the region. It also addressed it as a measure to promote local capacity in Uganda to produce such processed meats rather than importing meat and meat products from the Partner States.  
Resolution status note: Uganda informed the meeting that the letter was meant for internal traders who were sourcing for processed meat from outside the EAC and was not meant for traders within the EAC Partner States.

So the Meeting agreed that this NTB is resolved.
NTB-000-851 1.4. Preference given to domestic bidders/suppliers 2018-08-09 Tanzania: Ministry of Livestock Kenya Resolved
Complaint: Discrimination of beef products by Tanzania where Tanzanians are advised to source beef locally.  
Resolution status note: Tanzania informed the SCTIF meeting that the importer was advised and was given an import permit.

The Meeting agreed that this NTB is resolved.
NTB-000-850 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2018-09-01 Kenya: Namanga Tanzania Resolved
Complaint: KRA has issued a public notice which introduced Single Custom entry clearance that increases cost of doing business for example to clear 100 trucks using bulk system was costing Kshs 150,600, however, using the current system of single customs entry one truck cost Kshs8,500/-. If you have to clear 100 trucks it will cost Kshs 850,000/-  
Resolution status note: The NTB was discussed in the CoC and agreed that the SCT TWG should analyse the risks of making one bulk declaration and cost implications of multiple declarations. The TWG should work out a mechanism for knocking off cargo.

The Secretariat informed the meeting that the TWG on SCT will develop a framework to knock off cargo in the customs clearance system from 11th-15th Dec 2018.

The matter is to be resolved by the CoC.
NTB-000-845 8.4. Transport related corruption 2018-09-03 Tanzania: Rusumo Rwanda Resolved
Complaint: Tanzania has introduced an escort fee imposed by TRA from Dar Es Salaam to Rusumo.  
Resolution status note: Tanzania reported that this NTB was resolved through administrative procedures.  
NTB-000-841 2.3. Issues related to the rules of origin 2018-09-06 Uganda: Malaba EAC Resolved
Complaint: Uganda does not recognize the calibration certificate issued by Weight and Measures Agency (WMA) for oil tanks from URT  
Resolution status note: Tanzania reported during the 25th EAC Regional Forum on NTBs that it was Resolved  
NTB-000-840 2.3. Issues related to the rules of origin 2018-09-06 Tanzania: Namanga Kenya Resolved
Complaint: Tanzania not granting preferential tariff treatment and non-recognition of EAC Certificate of Origin issued by KRA to leaf springs.  
Resolution status note: Kenya reported during the 25th EAC Regional Forum on NTBs that it was Resolved  
NTB-000-846 7.5. Lengthy procedures 2018-09-06 Tanzania: Namanga Kenya Resolved
Complaint: Tanzania registers Kenya Trucks carrying transit goods.  
Resolution status note: Tanzania informed the meeting that it is not a new registration but recording them in the system for the purpose of the SCT. This is done annually and is free. URT informed the Meeting that this is declaration and recording of trucks but not registration.
The NTB was resolved
NTB-000-843 2.3. Issues related to the rules of origin 2018-09-12 Kenya: Tanzania Resolved
Complaint: KRA does not give preferential treatment for Azam energy drink exported by bakressa company and has uplifted invoice from USD 3.97 to 5.04 for Azam drink juice products. KRA has uplifted the invoice per carton of Azam drink juice products of Azam Bakhresa Group. KRA restricted 2 trucks that carried 50 tons of Azam Energy Drink to enter Kenya from Tanzania. KRA restricted the trucks until they paid extra tax for each carton from USD 3.97 to USD 5.04. The uplifting of the invoice value happened after the customer had already paid all taxes for KRA by using value of USD 3.97.  
Resolution status note: During the Meeting, URT reported that this NTB was not resolved.  
NTB-000-849 1.14. Lack of coordination between government institutions 2018-09-12 Uganda: Kampala Rwanda Resolved
Complaint: Two Trucks on Transit from Rwanda to Mombasa carrying minerals for export are impounded by Uganda Mineral Protection Police Unit.  
Resolution status note: Uganda confirmed to have received evidence of this NTB from Rwanda. The Trucks that were being held had no customs issue as they had fulfilled all transit requirements. The Uganda Mineral Protection Police Unit had held the trucks claiming the transit documents were forged however, customs was consulted and proved that the documents were genuine.

The SCTIFI meeting held in November, 2018 was informed that the Ministry of Foreign Affairs – Uganda convened a meeting and resolved that matter.

The matter was resolved.
NTB-000-856 2.3. Issues related to the rules of origin 2018-09-18 Tanzania: TRA Uganda Resolved
Complaint: Denial of market access to sunflower oil.  
Resolution status note: During the 27th Regional Monitoring Uganda reported that Tanzania accorded Uganda sunfower originating status therefore this NTB had been resolved.  
NTB-000-858 7.5. Lengthy procedures 2018-09-19 Uganda Resolved
Complaint: Denial, Delays and Mis-handling of Uganda beverages especially soft drinks and Bella wines entering Burundi, Tanzania, Kenya and Rwanda markets. Customs Officials usually delay clearing of Uganda soft drinks and Bella wines manufactured in Uganda entering Burundi and Rwanda without any justification thus causing damages and losses.  
Resolution status note: During the 27th NTBs Forum held from26th April - 4th May 2019 Rwanda and Uganda reported that this problem has been resolved  
NTB-000-838 2.3. Issues related to the rules of origin 2018-09-20 Uganda: Malaba Tanzania Resolved
Complaint: A to Z Textile Mills Ltd based in Arusha exported textile products to Uganda with EAC Certificate of Origin but URA did not offer the preferential tariff treatment and a 25% import duty was imposed on the products  
Resolution status note: URT informed the meeting that A to Z Textile Mills Ltd is not in the EPZ. Although the company was gazetted for duty remission they did not use it. Tanzania requested to de-gazette the Company from the duty remission scheme.

Uganda reported that once the company is de-gazzeted, she will provide the products that qualify preferencial treatment.

The meeting declaired the NTB resolved.
NTB-000-844 Insurance 2018-09-28 Uganda: Police Burundi Resolved
Complaint: Non-recognition of the COMESA Insurance by Uganda in case of accident.  
Resolution status note: Uganda reported that under the Law, in case of a fatal accident, the drivers are supposed to be taken to court unless you opt to resolve it. The meeting agreed that this NTB has been resolved.  
NTB-000-847 7.5. Lengthy procedures 2018-09-28 Tanzania: Isebania EAC Resolved
Complaint: TRA is requiring escort for wines, spirits, and Palm oil destined to Burundi. This decision was not communicated to Burundi and Importers are expected to pay TZS 1,500,000 for this.  
Resolution status note: TRA reported that escorts have been discontinued.

NTB resolved
NTB-000-842 2.3. Issues related to the rules of origin 2018-10-01 Uganda: Border Kenya Resolved
Complaint: Steel products transferred to Burundi from Uganda and Kenya.
Burundi does not offer preferential tariff treatment to metal products transferred from Uganda and Kenya.
Resolution status note: The NTB was resolved  
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