Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 541 to 560 of 883

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-919	2.3. Issues related to the rules of origin Policy/Regulatory	2019-09-24	Kenya: Namanga	Tanzania	Resolved 2020-08-10	View
Complaint:	Denial of preferential treatment on Labels produced by TP Label limited.
Resolution status note:	The Republic of Kenya informed the Sectoral Committee on Trade that she had issued a circular to stop the charges. However, the United Republic of Tanzania requested to be availed with a copy of the circular in order to resolve the NTB.During the RMC meeting held on 10 August 2020, Tanzania confirmed that the NTB was resolved
NTB-000-924	2.3. Issues related to the rules of origin Policy/Regulatory	2019-01-14	Uganda: Uganda Revenue Authority	Kenya	Resolved 2023-02-20	View
Complaint:	Discriminatory treatment (Excise duty) of Kenyan manufactured products among others Pharmaceutical products.
Resolution status note:	The regional Meeting held in February 2023 agreed that the NTB had been resolved
NTB-000-939	2.3. Issues related to the rules of origin Policy/Regulatory	2019-10-16	Tanzania: Tanzania Revenue Authority at ICD Kenya	Kenya	Resolved 2020-08-10	View
Complaint:	Denial of market access for Afribon products in Kenya manufactured raw materials for beverage manufactured using locally sourced fruits i.e. Mango beverage compound is produced using Ngowe mango, Tamarind beverage compound produced using Ukwaju, baobab beverage compound produced using mabuyu, orange beverage compound using orange pulp. All these are sourced from Kitui, Mombasa and some parts of rift valley markets and EAC. The challenge they are facing is that the compounds exported are being subjected to 10% duty, 1.5% RDL levy
Resolution status note:	During the RMC meeting held on 10 August 2020, Kenya informed the RMC meeting that the NTB was resolved
Products:	3302.10: Mixtures of odoriferous substances and mixtures, incl. alcoholic solutions, with a basis of one or more of these substances, of a kind used in the food and drink industries; other preparations based on odoriferous substances, of a kind used for the manufa
NTB-000-967	2.3. Issues related to the rules of origin	2020-01-01	Uganda: Uganda Revenue Authority	Kenya	Resolved 2020-11-24	View
Complaint:	Uganda denial of preferential market access for wheelbarrow wheels wholly manufactured by Kenrub LTD transferred into Uganda. The wheelbarrow wheels have been verified by KRA and issued with the certifiate of origin but Uganda do not accept. URA has not communicated officially to the manufacturer/buyer or KRA on the reasons for denial of preferential treatment.
Resolution status note:	On 24th November 2020, the Secretariat Focal Point reported that Kenya submitted a report that they are satisfied with progress made to resolve this NTB and hence this NTB has been resolved.
Products:	4012.19: Retreaded pneumatic tyres, of rubber (excl. of a kind used on motor cars, station wagons, racing cars, buses, lorries and aircraft)
NTB-000-980	2.3. Issues related to the rules of origin	2019-11-30	Rwanda: Rwanda Revenue Authority	Egypt	Resolved 2021-03-14	View
Complaint:	Rwanda Authorities didn't approve Comesa certificate of origin which is issued from Egypt as they are objecting that the product is not Egyptian production . We will be more than happy to invite the delegates from Rwanda to visit our factory & can do inspection to satisfy themselves. The exporting company provided all the required documents necessary to satisfy the criteria for issuing Comesa Certificate to Rwanda. As per the Rules of Egyptian Government for Comesa we have submitted all the necessary documents. Comesa Certificate No. (0092824) is attached.
Resolution status note:	RESOLVED during 1st Meeting of the COMESA Regional NTBs Forum held on 16- 17 March 2021
NTB-000-999	2.3. Issues related to the rules of origin	2020-12-01	Uganda: Busia	Kenya	Resolved 2021-03-23	View
Complaint:	Uganda denial of Market access on Fay Aluminium Foil and Fay Cling they have instead charged full CET to Kimfay Kenya manufactured products. KRA conducted a verification visit to Kimfay premises as required under the EAC ROO 2015 to ascertain origin and certified in 2016. Since then the company has been exporting under EAC preferential Treatemnt until December 2020 where URA charged full CET and also charged infrastructure levy and excise duty despite the two products meeting the criteria for EAC rules of Origin 2015. New imposed levies Fay Cling Film film Fay Aluminium Foil Excise duty 10% 0 Infrastructure levy 1.50% 1.50% Import duty 0 25% Existing tax VAT 18% 18
Resolution status note:	During the NMC it was noted that not all aluminium foil is denied preferential treatment in Uganda. The criteria cited to grant the Origin was contrary to Rule 6 of the EAC RoO 2015. Hence the denial of preferential treatment. KRA will take it up to engage the trader on the matter. Hence the issue is not an NTB and was RESOLVED
Products:	7607.20.90: -- Other
NTB-001-028	2.3. Issues related to the rules of origin	2021-09-07	South Africa: SARS	Mauritius	Resolved 2026-02-12	View
Complaint:	On 6 September 2021, the SADC Business Council convened an online Non Tariff Barrier Workshop with the private sector in Mauritius. In the meeting, participants indicated challenges in the application for SADC for export to South Africa. Mauritian exporters need to make a fresh application to customs each and every time they export to South Africa even if the manufacturing process remains the same and same materials are used. They need to resubmit all documents (raw material import documents, BOE, Stock movement statement etc) at each shipment. This is time consuming and complicates export procedures. It also put exporters at risk if they don’t get the certificate or it is delayed and the goods have already been produced. Mauritian exporters request the region's policy makers to develop a longer certificate of origin that can be used repeatedly for similar shipments. And may be a yearly review/assessment by Customs for renewal
Resolution status note:	The update received from the SA Focal Point indicated that SARS require regular Traders to apply for an Origin Determination that is available under Section 49(8) of the Customs and Excise Act No. 91 of 1964 as amended. This is a best practice that can be included in the Proposed Amendments to Annexe I, which has been long in the making. Therefore, this matter can be considered s resolved.
NTB-001-029	2.3. Issues related to the rules of origin	2021-09-07	South Africa: South Africa Revenue Services ( SARS)	Mauritius	Resolved 2026-02-12	View
Complaint:	On 6 September 2021, the SADC Business Council convened an online Non Tariff Barrier Workshop with the private sector in Mauritius. In the meeting, participants indicated challenges in the application for SADC for export to South Africa. Mauritian exporters need to make a fresh application to customs each and every time they export to South Africa even if the manufacturing process remains the same and same materials are used. They need to resubmit all documents (raw material import documents, BOE, Stock movement statement etc) at each shipment. This is time consuming and complicates export procedures. It also put exporters at risk if they don’t get the certificate or it is delayed and the goods have already been produced. Mauritian exporters request the region's policy makers to develop a longer certificate of origin that can be used repeatedly for similar shipments. And may be a yearly review/assessment by Customs for renewal
Resolution status note:	The update received from the SA Focal Point indicated that SARS require regular Traders to apply for an Origin Determination that is available under Section 49(8) of the Customs and Excise Act No. 91 of 1964 as amended. This is a best practice that can be included in the Proposed Amendments to Annexe I, which has been long in the making. Therefore, this matter can be considered s resolved.
NTB-001-030	2.3. Issues related to the rules of origin	2021-08-17	South Africa: SARS Customs	Mauritius	Resolved 2026-02-12	View
Complaint:	On 6 September 2021, the SADC Business Council (SADC BC) convened an online Non Tariff Barrier Workshop with the private sector in Mauritius. In the meeting, participants indicated challenges with variances in alignment of HS codes between Mauritius and South Africa(RSA). 1. …For exports from Mauritius to RSA, where a SADC is applicable, an exporter can insert 10 HS CODES on one SADC certificate. This is because the SADC certificate has now become electronic while before it was manual. 2. When it was manual, if someone had a nice handwriting, the person could insert more than 10 HS CODES as long as it legible. 3. When importing from RSA, Mauritian importers receive SADC certificates with 1 HS CODE only. Meaning RSA issues SADC certificates with ONE Line HS code only. 4. Thus if a Mauritian exporter is sending 10 different items to RSA and SADC is applicable, only one SADC certificate will be issued by Mauritian Revenue Authourity CUSTOMS. 5. On the other hand, if a SOUTH AFRICAN exporter sends only 3 different items to Mauritius, and of course SADC is applicable, SARS will issue THREE sadc certificates. 6. IMPORTANT TO NOTE THAT: SADC certificates are payable at both ends. Meaning a local broker will charge an exporter when issuing a SADC certificate and SARS will charge a SOUTH AFRICAN exporter when issuing on their side. If a Mauritian exporter has 18 ITEMS to be exported out of Mauritius and a SADC certificate is applicable, he/she will have to have TWO SADC certificates only WHILE on the other hand, if a Mauritian imports 18 ITEMS from RSA, he/she will have 18 SADC certificates with each certificate obtained at a cost which represents a huge amount for the one who pays for these certificates.
Resolution status note:	The update received from the SA Focal Point indicated that SARS require regular Traders to apply for an Origin Determination that is available under Section 49 (8) of the Customs and Excise Act No. 91 of 1964 as amended. This is a best practice that can be included in the Proposed Amendments to Annexe I, which has been long in the making. Therefore, this matter can be considered s resolved.
NTB-001-040	2.3. Issues related to the rules of origin	2021-10-14	Tanzania: URT TRA	Kenya	Resolved 2023-05-16	View
Complaint:	Tanzania denial of preferential market access for Apple Juice and Strawberry manufactured in Kenya while citing reasons that the products are not originating from Kenya. URT delayed the shipment instead of facilitating clearance as is required by the protocal and the EAC Rules of Origin then follow the process of reporting the matter to the secretariat for action/guidance.
Resolution status note:	The RMC noted that the Verification report was considered and approved by the Committee on Customs and the SCTIFI in May and June 2023 respectively. The verification recommendations have been implemented whereby the qualified products have been granted preferential treatment. The SCTIFI noted that the products that qualify for preferential treatment can be allowed to access the market as the two Partner States consult bilaterally on the two products that do not qualify. Hence the NTB is resolved
NTB-001-058	2.3. Issues related to the rules of origin	2022-03-12	Egypt: Egypt Revenue Authority	Egypt	Resolved 2023-04-06	View
Complaint:	The Egyptian customs rejected to apply the COMESA certificate of origin issued by Madagascar attached because the signature is different. COMESA Secretariat is therefore requested to check the attached received from the shipper and advise on way forward.
Resolution status note:	During the COMESA Workshop on Capacity building for Member States held on 2- 6 April 2023, which reviewed this NTB, Egypt National Focal Point was requested to update status of the rejected consignment which was accompanied by the COMESA Certificate of Origin in the online system. However, on further review, it the meeting recommended that this complaint be regarded as resolved because the COMESA Certificate of Origin in question was not confirmed to be authentic.
NTB-001-124	2.3. Issues related to the rules of origin	2023-05-01	Tanzania: Namanga	Kenya	Resolved 2024-11-23	View
Complaint:	URT denial of preferential Treatment to Motorcycle Accessories exported to TZ by Silverline Accessories LTD in Kenya. URT is charging full CET despite the exported spares having the EAC Certificate of origin confirming that the spares have been manufactured in Kenya and qualify for the EAC preferential treatment. In addition, URT have declined to respond to interventions by the Kenya Revenue Authority and the EAC Secretariat. We request URT to grant preferential treatment to Motorcycle Accessories exported by Silverline LTD in Kenya and incase URT have any doubts on the origin they should facilitate delivery of the goods and follow the ROO/protocal/EACCMA procedures to verify & ascertain their concerns.
Resolution status note:	The 45th SCTIFI meeting noted that a verification was undertaken whereby the headlamps, tail lamps, and indicators qualified for preferential treatment and are being granted preferential treatment in the United Republic of Tanzania as directed by the 44th SCTIFI. The side mirrors however that had not qualified in the first verification also qualified for preferential tariff treatment under Rule 4(1) (b) of the EAC Rules of Origin, 2015, since they met both criteria i.e. material content and Change in Tariff Heading (CTH) after a second verification.
NTB-001-205	2.3. Issues related to the rules of origin	2024-07-01	Uganda: Busia	Kenya	Resolved 2025-04-29	View
Complaint:	Uganda's denial of market access of biscuit and wafers manufactured and transferred into Uganda by Sunveat Industries of Kenya. Reason being that wheat flour materials supplied by Kenblest LTD benefited from imported wheat under Duty Remission Scheme (DRS)
Resolution status note:	Uganda advised that the NTB was resolved and attached the evidence of the movement of good
NTB-001-220	2.3. Issues related to the rules of origin	2024-07-01	Uganda: Uganda Revenue Authorities	Kenya	Resolved 2025-05-30	View
Complaint:	Certificate of Origin Declined (Issues of RoO) Uganda has declined to recognize the Certificate of Origin for chewing gum manufactured by Kenafric Industries transferred to M/S Glorre International Limited on concern that the manufacturing process does not exceed the provisions in Rule 7 of the EAC Rules of Origin, 2015. Kenya NMC suggests that the process involves the use of machinery and technical expertise. Therefore, the process of manufacturing chewing gum exceeds the provisions under Rule 7 of the EAC rules of origin.
Resolution status note:	The 38th RMC was informed by the Republic of Kenya that the NTB was resolved
NTB-001-246	2.3. Issues related to the rules of origin	2024-11-01	Tanzania: Ministry of Agriculture	Uganda	Resolved 2025-11-25	View
Complaint:	Quantitative restrictions on Ugandan Sugar transfers to Tanzania only up to 20,000 MT, are accepted These Quotas have been subject to bilateral negotiations to allow market access for Uganda Sugar. We request that Tanzania to remove quantitative restrictions.
Resolution status note:	Tanzania removed all restrictions related to Sugar from the Community. The two Partner States to trade in normal EAC terms.
NTB-001-275	2.3. Issues related to the rules of origin	2025-08-18	Tanzania: Namanga	Kenya	Resolved 2025-11-25	View
Complaint:	The Tanzania Revenue Authority (TRA) Customs has raised doubts regarding the Certificate of Origin issued by the Kenya Revenue Authority (KRA). However, TRA has failed to provide any written explanation for its objections and has refused to verify the certificate directly with KRA via email. As a result, the goods have been held at the Namanga border, causing delays and financial losses to the consignee. This action by TRA Customs constitutes a violation of the EAC Protocols and Regulations, undermines the rights of the importer, and damages the legitimate business interests of Kenyan enterprises engaged in intra-EAC trade.
Resolution status note:	The goods were released without any payment.
NTB-000-290	8.8. Issues related to transit	2009-09-08	Namibia: Namibia Revenue Authority	South Africa	Resolved 2010-11-22	View
Complaint:	Namibia requires provisional payments for all transit cargo through Namibia.
Resolution status note:	Namibia reported that the provisional payment is required to secure duties and taxes of the goods in transit that can be refunded upon submission of export documents by the exporter.
NTB-000-437	8.8. Issues related to transit	2010-05-12	EAC	Kenya	Resolved 2015-09-24	View
Complaint:	Delays in transit bonds cancellation by EAC partner states
Resolution status note:	Now with the introduction of the Single Customs Territory using a single bond from the port up to final destination, the issue has been addressed.
NTB-000-448	8.8. Issues related to transit	2011-09-02	EAC	Rwanda	Resolved 2014-12-11	View
Complaint:	Inadequate Police Escort mechanism.
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, EAC Secretariat reported that the All Partner States were providing police escorts. This NTB is therefore resolved
NTB-000-453	8.8. Issues related to transit	2011-09-03	Tanzania: Ministry of Transport	Burundi	Resolved 2012-04-26	View
Complaint:	No movements of Cargo Trucks beyond 6:00 pm within Tanzania. This affects trucks from Rwanda, Burundi & Uganda
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Burundi agreed that this NTB be resolved on the basis that Tanzania was modernising the tracking equipment so as to have electronic devices that can be monitored electronically along the transport corridor to the final destination. This provision allows Tanzania Revenue Authprity to make the necessary timely interventions. Burundi and Tanzania have signed a joint MoU in joint patrol and were provided equipment to maintain security along the affected areas. However Tanzania wouldl notify Burundi on the operationalization of the Electronic Cargo Tracking System (ECTS).

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