Resolved complaints

Showing items 541 to 560 of 686
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-683 2.14. Other
Policy/Regulatory
2016-02-10 Zimbabwe: Mt. Selinda Resolved
2016-03-18
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Complaint: ZIMRA has introduced a new ruling at all its border posts effective 10 February re the vehicle manifest without proper pre-dialogue with regional and border post stakeholders as well as transporters who are being affected the most by this ruling and which is in breach of the SADC protocol to which Zimbabwe is a signatory. The attached Notification and copy of the ZIMRA Manifest Form No. 1 are self-explanatory, the ZIMRA manifest is just a duplication of a standard vehicle manifest with the ZIMRA logo on it and official form number, however ZIMRA are refusing to allow clearing agents to submit any other format of the manifest other than the attached document and transporters are being delayed for days on end until such time as the clearing agent submits documents with the ZIMRA manifest. the average cost per day for a transporter to stand at the border post is US $250 which ultimately will be added onto the cost of an already outrageous transportation cost for the end user consumer to pay. This practice is unethical, in breach of the SADC Protocol on Trade and Transport and not conducive to trade facilitation in the region. Imagine the chaos this situation would cause if all countries or member states in the SADC region adopted the same principal as Zimbabwe has, the transporter would have to fill in a different manifest for every country entered or transited.

This matter requires the immediate and urgent intervention of the focal point representative in Zimbabwe.
 
Resolution status note: On 18 march 2016, Zimbabwe Focal Point from ZIMRA advised that submission to the Zimbabwe Revenue Authority (ZIMRA) of a Manifest (Form 1) on importation of goods by Road has always been a requirement. This is in terms of Section 6 of the Customs and Excise (General) Regulations published in Statutory Instrument 154 of 2001 which reads "6 The report in terms of section 26 of the Act on vehicles engaged in the transportation of goods, other than trains, shall be made in form No. 1, completed at the time of loading the goods in the country of exportation, signed jointly by the transporter who loaded the goods and the person in charge of the vehicle, together with such copies as may be required by the officer to whom the report is made". Section 26 of the Customs and Excise Act (Chapter 23:02) is on "26 Person in charge of vehicle to report goods in his or her charge" The Form 1 (Manifest) is a ZIMRA form and is a prescribed form in terms of the said Regulations and therefore it is a requirement that it be standard. It is thus not proper for Clearing Agents to use other formats of the Manifest. For the convenience of the clients arrangements are being made for the Manifest to be available for downloading from the ZIMRA Website .

However the Zimbabwe Focal point advised that the Commissioner Customs and Excise had temporarily given a reprieve and is accepting other formats of the Manifest as submitted by the Agents. The Act and the Regulations were submitted.
 
NTB-000-685 1.15. Other 2016-03-01 Zimbabwe: Botswana Resolved
2016-03-18
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Complaint: As of the 1st of March 2016 Zimbabwe introduced a system whereby you need to obtain a certificate of conformity in order to export into Zimbabwe. One needs to obtain this certificate from Bureau Veritas. Trucks have been piling up at the Plumtree border while they await clearance with charges up to $250.00 per consignment. No formal communication has been reported by the Government of Zimbabwe to Botswana on this new development. Furthermore we have no record of which products will be affected and who needs to apply for this certificate. We are not even aware of where the Bureau Veritas offices are located in Botswana. As they are situated in South Africa.  
Resolution status note: On 18th March 2016, the Zimbabwe Focal Point from ZIMRA reported that a verification with the Station Manager at Plumtree Border Post had not revealed any cases of trucks piling up at the Border Post. It would be appreciated if the client furnishes more details relating to the Companies affected, the dates, the vehicles involved and the registration numbers so that the Station Manager carries out further verification if need be. The goods affected are listed in Statutory instrument 132 of 2015 which was published on 18 December 2015. The Statutory Instrument (SI) is as available at Printflow (formerly Government Printers) in Zimbabwe, which is too large to attach here.  
NTB-000-686 2.8. Lengthy and costly customs clearance procedures 2016-03-10 Zimbabwe: Blantyre Malawi Resolved
2016-05-03
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Complaint: We understand that as of 1st March, 2016 goods exported into Zimbabwe need a certificate of clearance from Bureau Veritas. The complaint (Nampak Malawi Limited) which has informed us that their goods destined for Bulawayo were inspected by Bureau Veritas on 10th March, 2016 on Nampak Malawi premises.

However, to date the company has not received clearance for the goods to be exported to Zimbabwe.
 
Resolution status note: On 22nd April 2016, Bureau Veritas confirmed that, having received an inspection request on 8 March 2016, the inspection of the consignment was done on 10 March 2016 and subsequently issued on 24 March 2016.However,because the certificate is only issued after payment ,it could not be immediately released on 24 March until after the Easter Holiday which began on 25 March 2016 and ended on 28 March 2016.

However,please note that Bureau Veritas has taken the necessary steps to improve the overall efficiency with regards to the issuance of CBCA certificates. Kindly note that we have developed alternative compliance routes(Registration or Licensing) where manufacturers can now get a Certificate of Conformity issued within 48 hours from the date of request. All Manufacturers are encouraged to apply for qualification under the Licensing Compliance routes.We also have a platform conformity. zimbabwe@bureauveritas.com which is a complaints resolution platform that is dedicated to also explain procedures,to give clarification and to immediately remedy any situation in a proactive manner.
 
NTB-000-686 2.8. Lengthy and costly customs clearance procedures 2016-03-10 Zimbabwe: Blantyre Malawi Resolved
2016-05-03
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Complaint: We understand that as of 1st March, 2016 goods exported into Zimbabwe need a certificate of clearance from Bureau Veritas. The complaint (Nampak Malawi Limited) which has informed us that their goods destined for Bulawayo were inspected by Bureau Veritas on 10th March, 2016 on Nampak Malawi premises.

However, to date the company has not received clearance for the goods to be exported to Zimbabwe.
 
Resolution status note: Exporter recieved feedback  
NTB-000-688 8.3. Immigration requirements (Visa, travel permit) 2016-03-29 South Africa: Beit Bridge Zimbabwe Resolved
2016-05-09
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Complaint: South Africa Immigration Offices at Beit Bridge gives drivers maximum 14 days on their passports when entering into SA at point of entry. When a driver departs before the 14 days are fully utilized, the next time you want to enter, they tell you to use those remaining days before they can add more days on your passport. This causes drivers to end up running short of days should their trip be longer than the remaining days before the normal 14 days. Zimbabwe transporters are therefore forced to send their drivers back to Beit Bridge without their trucks to get their passports re stamped or they are faced with fines or worse still, they will not be allowed to enter SA again for not exiting on or before the set day when they entered SA initially. This is increasing the cost of doing business. Transporters have lost business during the time drivers are hiking to the border to get passports stamped, the extra night allowances and bus fares and also the down time spent in the process. This problem is a lot worse if loads are short in SA as well.
This matter needs urgent attention on the part of Home Affairs in South Africa as the hampering of transporter and driver movements is not in the interests of trade facilitation and inters regional trade in the region.
 
Resolution status note: On 09 May 2016, the South African Focal Point provided the current Visa and Immigration requirements that state that: ‘Visas are not required by passport holders of Lesotho, Swaziland, Botswana, Namibia, Zambia and Malawi who are entering the Republic as commercial heavy-duty vehicle drivers provide their visits do not exceed 15 days and on condition that they can produce a letter confirming their employment with a transport company on entry.

The same principle applies to Zimbabwean commercial heavy-duty vehicle drivers, except that their sojourn may not exceed 30 days at a time. The afore-mentioned does not apply to commercial heavy-duty vehicle drivers who transport goods for a South African transport company. Such drivers must be in possession of a valid work visa.’

The requirements are uploaded onto the Notifications window of the Online system www.tradebarriers.org as information to stakeholders . This document can be dowloaded by the public .
 
NTB-000-709 2.2. Arbitrary customs classification 2016-04-01 Tanzania: Tanzania Revenue Authority Kenya Resolved
2018-07-05
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Complaint: Arbitrary uplifting of value exports of the Air filters for internal Combustion manufactured by Kenafric products leading to high charges on VAT  
Resolution status note: The Secretariat reported that this NTB had been resolved by the report of the bilateral meeting held from 3rd -5th July 2018 between Kenya & Tanzania .  
NTB-000-710 2.14. Other
Policy/Regulatory
2016-04-01 Tanzania: Tanzania Revenue Authority Kenya Resolved
2017-10-24
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Complaint: TRA offices close earlier (3.00 pm) than KRA Office hindering the Verification at Inland Container Deport (ICD) Nairobi  
Resolution status note: The Dedicated Session of Senior Officials meeting held in October, 2017 reported that both countries Kenya and Tanzania have harmonised the working hours. Hence the NTB is resolved.  
NTB-000-693 8.6. Vehicle standards 2016-04-22 Uganda: Lira Mobile weighbridge Uganda Resolved
2016-04-25
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Complaint: truck number UAQ 474t/UAD 291Q is being held at the LIRA mobile weigbride due to overload after it was weighed in Mbale and bares the weighbridge ticket with the right tonnage as requires to be carried by the truck.
the truck was weighed in mbale with a gross weight of 48 and when weighed in lira, it has a gross weight of 56 tonnes

the truck is loaded with world food program relief food destined for Sudan and this barrier is affecting the supply to the sudannese people who are in urgent need of food
 
Resolution status note: Uganda Focal point reported that the truck had been released on the same day.  
NTB-000-704 1.14. Lack of coordination between government institutions 2016-04-22 Uganda: Ministries responsible for Trade in Rwanda, Tanzania and Uganda Kenya Resolved
2016-12-07
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Complaint: Inadequate or no information on the change of export and import procedures  
Resolution status note: This NTB was resolved by the meeting of the 22nd NTBs Forum held from 5-7 December 2016.  
NTB-000-705 8.7. Costly Road user charges /fees
Policy/Regulatory
2016-04-23 Rwanda: Rwanda Revenue Authority Burundi Resolved
2016-12-07
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Complaint: Rwanda makes trucks to pay double the certificate of Transit Goods. That is US$400 instead of US$ 200 per truck and trailer separately  
Resolution status note: The 22nd meeting of the NTBs forum held in December 2016 accepted Rwanda explanation that Rwanda was implementing the revised EAC Regulations on Customs Management Act, 2010.The Act stipulates that a pulling trailer is considered separate from the truck. This NTB was resolved  
NTB-000-708 8.6. Vehicle standards
Policy/Regulatory
2016-04-30 Kenya: Mombasa sea port Uganda Resolved
2016-12-07
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Complaint: Charging of a Ks. 30,000 fines for criminal offence (TR361/16) for lorries imported by Uganda from German without Mud Guards.  
Resolution status note: The 22nd EAC NTBs forum held in December 2016 accepted Kenya report that the charges were not discriminatory therefore not an NTB.  
NTB-000-707 2.3. Issues related to the rules of origin
Policy/Regulatory
2016-05-04 Rwanda: Rwanda Revenue Authority Tanzania Resolved
2017-05-06
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Complaint: Rwanda does not give preferential treatment for rice originating from Tanzania as per the requirement of the EAC Rules of origin  
Resolution status note: During the 23rd Meeting of the EAC NTBs Forum held from 4- 6 MAy 2017 in Kampala, Rwanda reported that she was now according preferential treatment to Rice imported from Tanzania  
NTB-000-694 2.8. Lengthy and costly customs clearance procedures 2016-05-10 South Africa: OR Tambo International Airport Lesotho Resolved
2016-05-17
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Complaint: The South African Revenue Authority ( SARS) are delaying release of goods imported through OR Tambo airport . SARs has detained ur goods for seven days now since 10th May without an explanation. It is the second time that the goods we are importing for business are detained at OR Tambo by Customs. The goods arrived on 10 May 2016, and they are still not released by today 17 May 2016. We are concerned that SARS may demand us to pay for storage and yet we do not understand why Customs has detained the goods for this long? My company has already lost revenue and missed on opportunity to sell and the demand for storage payment will cripple our business? We therefore request that SARS expedites release of our goods .  
Resolution status note: The consignment was identified by SARS Case selection for inspection by the Customs Border Control Unit and subsequent to the inspection, the consignment was detained for proof of payment, original invoice and also to verify the importer’s code. Due to the Master Airway Bill stating final destination as Johannesburg (refer to Airway Bill attached under Airport of Destination), it was difficult for the inspection team to identify if the goods were in transit. This was only discovered after the client informed SARS that the goods in question was an RIT entry to Lesotho.

After the client informed SARS of the status of the consignment, the goods were then released on 17 May 2015

Our advise going forward is that in order to avoid future delays, the documents should clearly state the final destination as Maseru, Lesotho.
 
NTB-000-706 8.1. Government Policy and regulations
Policy/Regulatory
2016-05-18 Uganda: Uganda Police Burundi Resolved
2016-12-07
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Complaint: Uganda recognizes the COMESA yellow card insurance but it is not honoured once there is an accident.  
Resolution status note: The 22nd meeting of the EAC NTBs Forum held in December 2016 , accepted Uganda report that she recognizes COMESA Yellow Card insurance. However the policy requires that all trucks involved in criminal accidents should be held to allow investigation.  
NTB-000-721 5.5. Import licensing requirements
Policy/Regulatory
2016-06-17 Zimbabwe: Ministry of Industry & Commerce Zambia Resolved
2019-08-21
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Complaint: Zimbabwe introduced surcharges on certain products in violation of the letter and spirit of the COMESA Free Trade Area. Zimbabwe introduced Statutory Instrument 64 of 2016 , controlling the volumes of imports of products exported by Zambia to Zimbabwe Statutory Instrument (SI 64 of 2016),requires that import licenses be obtained from the Ministry of Industry and Commerce before importation of a wide range of products. The instrument is in force and is being implemented  
Resolution status note: During the meeting of NTbs Focal Points held on 19- 21 August , Zimbabawe reported that SI 64 was repealed by SI 122 . Import licences are no longer required .  
NTB-000-711 8.7. Costly Road user charges /fees
Policy/Regulatory
2016-06-30 Kenya: Mombasa County Burundi Resolved
2017-10-20
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Complaint: Mombasa County in Kenya charges transit fees of ksh 6,000 for transit cargo truck.  
Resolution status note: During the Dedicated Session of the Permanent/ Principal/Under Secretaries of Trade and EAC Affairs meeting held in Kampala to resolve long standing NTBs, Kenya reported that the internal consultations with the County Government of Mombasa had been concluded and the charge has been abolished.  
NTB-000-712 2.6. Additional taxes and other charges 2016-06-30 Tanzania: Tanzania Revenue Authority Kenya Resolved
2016-12-07
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Complaint: A Kenyan Exhibitor for the 40th Dar es Salaam International Tradefair charged duties on goods by TFDA and TRA.  
Resolution status note: The 22nd Meeting of the EAC NTBs Forum held in December 2016 accepted Tanzania report that this was a once off incidence and that adequate arrangements had been put in pace to facilitate clearance of exhibitors goods during trade fair.  
NTB-000-713 2.6. Additional taxes and other charges 2016-06-30 Uganda: Busia Kenya Resolved
2016-12-07
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Complaint: Exports to DRC are subjected to verifications at Busia border and consignments sealed but an additional charges and verification is done at Busitema where the seal is broken and customer/transporter is charged.  
Resolution status note: The NTB was resolved during the 22nd EAC NTBs Forum held in December 2016  
NTB-000-714 6.7. Other
Policy/Regulatory
2016-06-30 Tanzania: Tanzania Food and Drug Authority Kenya Resolved
2019-08-21
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Complaint: TFDA registers injectables as per pack size and treats each product by itself rendering retaining licences for the product very expensive.  
Resolution status note: During the meeting of the NTBs Focal Points held on 19- 21 August 2019, Tanzania reported that the Bilateral meeting between Kenya and Tanzania held in December 2018, agreed that each country should to continue charging their domestic fees until when the process of harmonization is completed. Immediate implementation. The meeting called on the EAC Secretariat to facilitate the harmonization of food safety standards in the region.  
NTB-000-715 2.6. Additional taxes and other charges
Policy/Regulatory
2016-06-30 Tanzania: Ministry of Envinronment Kenya Resolved
2016-12-06
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Complaint: Tanzania authority requires that heat treated wooden pallets be fumigated again at the Border, failure of which they charge penalties.  
Resolution status note: At the 22nd EAC NTB Forum held in December 2016, Kenya reported that Tanzania Revenue Authority had lifted the requirement that heat treated wooden pallets be
fumigated again at the Border, failure of which they charge penalties.
 
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