Non-Tariff Barriers :: Complaints

Active complaints

Showing items 41 to 55 of 55

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Sudan Uganda Zambia Zimbabwe EAC Burundi Kenya Rwanda Somalia South Sudan Tanzania Tunisia Uganda SADC Angola Botswana Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Sudan Uganda Zambia Zimbabwe EAC Burundi Kenya Rwanda Somalia South Sudan Tanzania Tunisia Uganda SADC Angola Botswana Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status New Complaint registered with REC In process Resolved Non-actionable	Actions
NTB-000-903	8.4. Transport related corruption	2019-04-05	Kenya: Miritini, Samburu, Mariakani, Mtito Andei, Kibwezi, Machakos, Mlolongo, Nairobi, Mahimahiu, Naivasha, Nakuru, Salgaa, Molo, Kapsabet, Malaba, Eldoret	Rwanda	In process	View
Complaint:	Multiple police check points from Mombasa to Malaba (Miritini, Samburu, Mariakani, Mtito Andei, Kibwezi, Machakos, Mlolongo, Nairobi, Mahimahiu, Naivasha, Nakuru, Salgaa, Molo, Kapsabet, Malaba, Eldoret). During the 27th RMC meeting the Republic of Rwanda reported that there are many check points from Mombasa port to Malaba/Busia which charge money to transporters.
Progress:	The Regional Monitoring Committee held on 15th October, 2019 Kenya reported that the police cheques are not permanent, they are put according to the security alerts and removed accordingly. Kenya provided a general line +254800721230 which can be called in case of any emergency transporters may encounter on the road.
NTB-000-904	1.14. Lack of coordination between government institutions	2019-04-05	Uganda: Mutukula	Tanzania	New	View
Complaint:	Posting of sufficient personnel to Mutukula One Stop Border Post (OSBP). Tanzania has already deployed staff necessary to meet the 24/7 working hours. But Ugandan border officials does not work 24/7. Thus, business from Tanzania to Uganda is severely affected.
Progress:	1. During the Sectoral Committee on Trade Uganda reported that it will consult and report back during SCTIFI of May 2019. 2.During the Regional Monitoring Committee held on 15th October, 2019 Uganda reported that efforts have been made where by URA and Immigration services are available 24 hours. Uganda promised to report on the progress during SCTIFI in November, 2019.
NTB-000-906	2.13. Issues related to Pre-Shipment Inspections	2019-04-05	Uganda: Uganda Weight and Measures Authority	Tanzania	In process	View
Complaint:	Uganda does not recognize the Calibration Certificate issued by the Weight and Measures Agent (WMA) for oil tank from URT: Republic of Uganda does not accept the Calibration Certificate of tanks from URT. As a result, our traders are forced to undergo recalibration by Ugandan counterpart Authority (Uganda Bureau of Standards) at a charge odd USD 230. This increases the cost of doing business. The trader paid Uganda shillings 2,655,600. It was stated that the certificate from URT is valid for the period of one year.
Progress:	1. During the Sectoral Committee on Trade Uganda reported that it will consult and report back during SCTIFI of May 2019. 2.During the Regional Monitoring Committee held on 15th October, 2019, Uganda reported that the NTB was discussed in the EAC Standards Committee and it was recommended that a technical committee should be established to harmonise the the calibration procedures for the tankers and also the fees payable to the service provided. Uganda will report on the progress during the next Regional Monitoring Committee Meeting. Nevertheless, Tanzania is concerned about the charge and requested Uganda to consider and waive it. 3. As per Regional Committee Meeting held on 15th October, 2019, it was agreed that Uganda would provide progress made during SCTIFI meeting to be held in November, 2019, In addition Tanzania requests Uganda to recognize calibration certificate issued by Weights and Measures (WMA) as per SQMT Act, 2006. And also to consider and waive charges / fees.
NTB-000-891	2.8. Lengthy and costly customs clearance procedures	2019-04-09	South Africa: Cape Town	Eswatini	In process	View
Complaint:	SARs stopped containers for inspection and are demanding proof of payment from consignee/buyer to the exporting company (Supplier) for the goods in transit to Eswatini. The affected company, Long Wei Investments are experiencing delays and incurring storage and demurrage charges at the port of discharge in Cape Town. SARS has withheld the consignment for over seven days from 9th April 2019. SARs are asking for different documentation at different times and dates thereby further delaying the inspection process and release of the consignments. The affected products are on Bill of Lading No. COSU6198384160
Progress:	During the NTBs Focal Points Meeting held on 19- 21 August 2019,South Africa Focal Point reported that they were attending to the issue and that a follow up will be made with SARs in the week of 28 August and report back
NTB-000-898	2.13. Issues related to Pre-Shipment Inspections	2019-05-30	South Africa: SGS South Africa	Mauritius	New	View
Complaint:	All consignments subject to Pre-Shipment Verification of Conformity (PVoC) must obtain the Certificate of Confirmity (CoC) prior to shipment. On average, it takes SGS South Africa about 3-5 days to respond to a request made by the exporter for issuing the CoC, and it takes them further 15-20 days to produce the CoC. In the meantime, the Mauritian exporting company has to incur several financial constraints while waiting for the CoC.
NTB-000-922	2.13. Issues related to Pre-Shipment Inspections	2019-05-30	Uganda: UNBS	Kenya	New	View
Complaint:	Lack of recognition of online KEBs standardization mark validity. Delay in release of shipment , increased cost of transportation UNBS and KEBS to mutually recognize online standardization mark validities/online KEBs certificate to avoid any costly delays.
NTB-000-920	2.8. Lengthy and costly customs clearance procedures	2019-06-01	Tanzania: Namanga	Kenya	New	View
Complaint:	Lengthy documentation in TRA thus delays and demurrage costs It takes not more than 3 days to get all necessary documents for Kenya, Rwanda and Uganda while it can take upto 10 days(or more) for TZ since all documentation is processed though the exit border before truck leaves Kenyan side EXPORT DOCUMENTS REQUIRED IN RWANDA, KENYA & UGANDA EAC CERTICATE ENTRY EXIT RELEASE ORDER EXPORT DOCUMENTS REQUIRED IN TANZANIA EAC CERTICATE ENTRY EXIT RELEASE ORDER MOVEMENT SHEET TRANSPORT PERMIT There is no requirement for transport permit for KE, UG & RW. There is need for customs to harmonize and reduce documentations so as to simplify export processes and facilitate trade.
NTB-000-895	8.8. Issues related to transit	2019-08-08	South Africa: Durban sea Port	Lesotho	In process	View
Complaint:	Container been detention for physical exam for too long now, which will delay our exports. The requested documents were provided long time.
Progress:	During the NTBs Focal Points Meeting held on 19- 21 August 2019, South Africa reported that they hd submitted the complaint SARS therefore they would make a followup and report progress by the 28th August 2019
NTB-000-910	2.3. Issues related to the rules of origin Policy/Regulatory	2019-08-28	Rwanda: Rusumo	Tanzania	New	View
Complaint:	The Rwanda Revenue Authority has denied preferential treatment on silk coat product from Tanzania.
NTB-000-912	2.3. Issues related to the rules of origin Policy/Regulatory	2019-09-10	Burundi: Bujumbura Port	Tanzania	New	View
Complaint:	Republic of Burundi has denied preferential treatment of MS -Plate (Iron sheet) produced by ALAF Company in Tanzania.
NTB-000-919	2.3. Issues related to the rules of origin Policy/Regulatory	2019-09-24	Kenya: Namanga	Tanzania	New	View
Complaint:	Denial of preferential treatment on Labels produced by TP Label limited.
NTB-000-916	3. Technical barriers to trade (TBT) B14: Authorization requirement for TBT reasons	2019-10-02	Tanzania: Happened at Rusumo. The NTB is imposed by Government Chemist Laboratory Authority.	Rwanda	New	View
Complaint:	Requirement by United Republic of Tanzania to transit trucks carrying chemicals to have export and transport chemical permits. Trucks are charged US$ 1 per ton and in most cases arbitrary charges which are imposed to transit vehicles only. The amount is applied to the entire container weight regardless of the weight of the other non-chemical products being transported in the container. Permits are difficult to obtain during week-ends and original copies are required at the border creating further delays
NTB-000-917	2.9. Issues related to transit fees	2019-10-02	Tanzania: The customs bonds are imposed by Tanzania Revenue Authority	Rwanda	New	View
Complaint:	Requirement by Tanzania Revenue Authority to Rwandan transporters to use two customs bonds on the Northern-Central Corridor (Kigali-Rusumo-Mombasa via Holili-Taveta border post) costing US$ 150 on departure and US$ 80 on return
Progress:	New NTB
NTB-000-918	3. Technical barriers to trade (TBT) B14: Authorization requirement for TBT reasons	2019-10-05	Kenya: Charges were applied by Nairobi City Council	Rwanda	New	View
Complaint:	Requirement to foreign exhibitors in Kenya to have a trading license to be able to display their products in the trade fair without which a fine of Ksh 1,000 per day is imposed to the exhibitor by the City Council. The incident occurred during the Nairobi International Trade Fair that took place at Jamhuri Park to 30th September to 6th October 2019
Progress:	New NTB
NTB-000-911	8.1. Government Policy and regulations Policy/Regulatory	2019-10-15	Zambia: All Zambia Weighbridges	Zimbabwe	In process	View
Complaint:	Zambia applies 0% tolerance on Gross Weight at all Weigh Bridge Stations when all the other counties on the North – South Corridor allows 2 – 5% tolerance on Gross Weight as allowance for weigh bridge weight variances, since weigh bridges give varying weights at any given time which results in fining transporters unnecessarily. The expectation is that Zambia should apply a 2% tolerance on gross weight thereby removing the current challenge faced by foreign operators in the country.
Progress:	1.On 17 October 2019, Zambia Focal Point reported that they were following up on the matter and would provide feedback as soon as possible

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