Resolved complaints

Showing items 521 to 540 of 859
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region (additional)
COMESA
EAC
SADC
Status Actions
NTB-000-211 2.4. Import licensing 2009-07-27 Zimbabwe: Ministry of Agriculture Zimbabwe Resolved
2013-05-23
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Complaint: Restrictions on agricultural goods. Some officials at the border posts are not fully aware of the implications and objectives of requiring permits for agriculture. Thus some consignments are allowed to be imported without import permits.Issuing of permits is centralized to Ministry of Agriculture Head Office, in Harare which is costly and inconvenient for those living out of Harare  
Resolution status note: At the 10th meeting of the SADC Sub Committee on Trade Facilitation held on 14-15 June 2012, Zimbabwe reported that it was working towards decentralization of issuance of permits. The process was already ongoing and some towns had already been given authority to issue permits.

At their 11th meeting held on 23 may 2013 in Gaborone, SADC Committee on Trade Facilitation noted that draft legislation has been developed and therefore this NTB could be marked resolved since it is receiving appropriate attention to improve the issuance of permits
 
NTB-000-215 2.4. Import licensing 2009-07-27 Zimbabwe: Ministry of Trade Zimbabwe Resolved
2010-07-30
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Complaint: Cooking oil can only be exported after obtaining a license from the Ministry of Industry and International trade  
NTB-000-242 2.4. Import licensing
Policy/Regulatory
2009-09-08 Namibia: Ministry of Agriculture Namibia Resolved
2011-07-28
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Complaint: All imports of white maize, yellow maize i.e. the controlled agronomic crops, are subjected to an import permit from the Namibian Agronomic Board (NAB). The import of white maize meal. During harvesting season which runs from the 1st of May till the end of August/September (depends on the size of the local harvest) the imports of all white maize is prohibited, though subject to availability of local supply  
Resolution status note: At the 9th meeting of the SADC Sub-committee on trade facilitation, Namibia reported that the import of Maize and maize products from all third parties is only regulated for the time the local harvest is not taken up by the local milling sector.  
NTB-000-067 2.4. Import licensing 2009-07-23 Lesotho: Ministry of Trade Lesotho Resolved
2011-07-28
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Complaint: Lesotho is imposing requires permits on the imports of following bread, milk, eggs, bulk sugar imports, pulses, fruits and vegetables, livestock and liquor.  
Resolution status note: Lesotho reported that she does require permits on the importation of some agricultural products. The Agricultural Marketing Act 26 of 1967 (amended by Act NO.18 of 1973, Order No.6 of 1991 and Act No.5 0f 2001) regulates the importation and exportation of the agricultural products in Lesotho.
The purpose of this Act is to prohibit the importation of products and supplies which are unsafe or inappropriate for the function for which they are to be sold.
Import Requirements:
•Valid Trading licence
•Import permit
 
NTB-000-315 2.4. Import licensing 2009-09-09 Seychelles: Ministry of Trade Seychelles Resolved
2010-11-22
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Complaint: Administrative procedures for the import licensing system require improved efficiency  
Resolution status note: Seychelles reported that import licences are not required for the vast majority of products  
NTB-000-368 2.4. Import licensing
Policy/Regulatory
2010-02-10 South Africa: Ministry of Trade Zambia Resolved
2010-11-22
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Complaint: South Africa denies Plant import permit for imports of chilies from Zambia  
Resolution status note: South Afric areported that Zambia was not able to send information needed to evaluate their plant disease situation, legislation, standards and other requirements. PQPS certificates can therefore not be issued if the above information is not known.  
NTB-000-057 2.4. Import licensing 2009-02-09 Zambia: Ministry of Trade Zimbabwe Resolved
2010-11-22
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Complaint: Zimbabwe reported that Zambia is not issuing permits for the importaion of sterilized milk from Zimbabwe  
Resolution status note: Zambia reported that the Minister of Agriculture and Cooperatives in Zambia in 2007 suspended importation of sterilized milk until production, consumption and deficit figures were known so that whilst allowing imports , the diary industry which is in its infancy does not suffer but be allowed to grow. Consultations between the Ministry of Agriculture in Zambia and the Ministry of Trade and Industry in Zimbabwe are ongoing with a view to resolving the problem associated with the importation of sterilized milk from Zimbabwe.  
NTB-000-677 2.4. Import licensing 2015-09-11 Mozambique: Nyamapanda border post Malawi Resolved
2019-05-02
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Complaint: The importer by the name of GATBRO INTERNATIONAL LTD, P.O. BOX 1433, Lilongwe 3 is being requested by the Mozambican customs official to produce an import license for Doom. The importer is being requested to indicate that he has this license issued by Malawi Ministry of Industry and Trade/Malawi Government. HOwever, Malawi does not import licensing Doom.  
Resolution status note: On 2 May 2019, Malawi Focal Point confirmed that the NTB had been resolved  
NTB-000-691 2.4. Import licensing 2015-12-11 Malawi: Mwami Zambia Resolved
2017-05-17
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Complaint: The Government of the Republic of Malawi has enacted the Control of Goods (Import and Export) (Commerce) (Amendment) Order 2015, a Statutory Instrument placing import restrictions for cement and other products. The effect of this enactment is that cross border traders now require Import License to import the good that are subject to this Statutory Instrument into the Republic of Malawi. Specific reference is made to the strict conditions and instructions for the acquisition of the license being referred to. Products affected include cement, refined cooking oil, laundry soaps, liquor in sachets and fresh milk.

Trucks from the exporter are being denied entry into Malawi and this has resulted in a considerable amount of economic loss for the exporter.
 
Resolution status note: During the 15th Meeting of SADC Committee on Trade Facilitation, Malawi Focal Point reported that, 'While there were some erroneous issues with regard to the dates of the Statutory Instrument and the complaint itself I wish to report that this complaint was resolved last year at a COMESA Meeting on NTBs. The same was reported to the COMESA Policy organs Meetings in Antananarivo Madagascar in October 2016. It should be noted that the Inter-governmental Committee (COMESA Committee of Permanent Secretaries) and the COMESA Council of Ministers endorsed the fact that this NTB complaint was resolved'.
This NTB is therefore resolved on the basi of COMESA Ministerial decision above.
 
Products: 25: Salt; sulphur; earths and stone; plastering materials, lime and cement and 34: CHAPTER 34 - SOAP, ORGANIC SURFACE-ACTIVE AGENTS, WASHING PREPARATIONS, LUBRICATING PREPARATIONS, ARTIFICIAL WAXES, PREPARED WAXES, POLISHING OR SCOURING PREPARATIONS, CANDLES AND SIMILAR ARTICLES, MODELLING PASTES, ‘DENTAL WAXES’ AND DENTAL PREPARATIONS  
NTB-000-690 2.4. Import licensing 2015-12-11 Malawi: Mwami Zambia Resolved
2017-05-17
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Complaint: The Republic of Malawi has amended the Control of Goods Act CAP 18:08 to make the order which can be cited as the Control of Goods (Import and Export) (Commerce) Order, 2015 a Statutory Instrument placing import restrictions on products which include cement, refined cooking oil, laundry soaps among other things. The effect of the enactment is that cross border traders now require an Import License to import the goods that are subject to this Statutory Instrument into the Republic of Malawi. This development has had adverse effects on the company that is in the business of exporting and importing various products to and from Malawi. Currently, trucks carrying cement are being denied entry into Malawi and this has resulted in considerable amount of economic loss for the company.  
Resolution status note: During the 15th Meeting of SADC Committee on Trade Facilitation, Malawi Focal Point reported that, 'While there were some erroneous issues with regard to the dates of the Statutory Instrument and the complaint itself I wish to report that this complaint was resolved last year at a COMESA Meeting on NTBs. The same was reported to the COMESA Policy organs Meetings in Antananarivo Madagascar in October 2016. It should be noted that the Inter-governmental Committee (COMESA Committee of Permanent Secretaries) and the COMESA Council of Ministers endorsed the fact that this NTB complaint was resolved'.
This NTB is therefore resolved on the basi of COMESA Ministerial decision above.
 
Products: 25: Salt; sulphur; earths and stone; plastering materials, lime and cement  
NTB-000-829 2.4. Import licensing 2018-07-13 Zimbabwe: Ministry of Industry & Commerce and Enterprise Development Mauritius Resolved
2019-08-15
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Complaint: We, Soap & Allied Industries Ltd, Mauritius have shipped under the BL no. MEDUPL008430 & Comesa No.487/18 & BV CoC No.ZWE 2018 206608 / 0001 of 3 FCL of Detergent Powder since 19th June 2018 and reach on 13th July 2018, Our end consignee MEGA MARKET PVT LTD, Mutare, Zimbabwe has already apply for an Import permit month back which same use to be release within a week time.
Unfortunately they still awaiting for the permit for releasing of these FCL till now.
The Detention fee and storage charges incured are too much due to extended days and these will affect the selling cost for end customer as they are not able to clear out the goods.
Note: 3 more FCL of the same products already depart from Mauritius on 08th July 2018 and closed to reach.
We wish to have your attention on that issue and your kind consideration for the smooth doing business between both countries under the proper condition and trade agreement.
We request Zimbabwe to kindly consider on Urgent basis to assist our customer MEGA Market PVT Ltd to obtain the license so that the goods can be cleared.
 
Resolution status note: On 22 August 2019, Zimbabwe Focal Point reported that the import licence was issued therefore the NTB is resolved. During the national workshop to launch SMS tool, Zimbabwe reported that the issuance of licences took a maximum 24 hours . Delays are cause d by late or non submission of required documentation.  
Products: 3402.20: Surface-active preparations, washing preparations, auxiliary washing preparations and cleaning preparations put up for retail sale (excl. organic surface-active agents, soap and organic surface-active preparations in the form of bars, cakes, moulded piece  
NTB-000-144 1.8. Import bans 2009-07-27 Zimbabwe: Ministry of Industry & Commerce South Africa Resolved
2011-03-04
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Complaint: An import ban has been put in place for poultry products  
Resolution status note: Zimbabwe reported that the ban has since been lifted on poultry and its products.  
NTB-000-146 1.8. Import bans 2009-07-27 Rwanda: Ministry of Agriculture Rwanda Resolved
2010-07-30
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Complaint: An import ban on wheat flour has been imposed  
Resolution status note: Rwanda reported that the issue was resolved internally  
NTB-000-069 1.8. Import bans 2009-07-23 Lesotho: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Lesotho has put a ban on the importation of wheat  
Resolution status note: Lesotho reported that there is no such ban. Our local milling companies even import their wheat from South Africa.  
NTB-000-068 1.8. Import bans 2009-07-23 Lesotho: Ministry of Trade Lesotho Resolved
2010-11-22
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Complaint: Lesotho has banned importation of beer into that country  
Resolution status note: Lesotho reported that there is no ban in importation of beer into Lesotho, so there is no NTB in this respect.  
NTB-000-178 1.8. Import bans 2009-07-27 Malawi: Ministry of Trade Zimbabwe Resolved
2010-11-22
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Complaint: Ban on imports of fresh meat products from Zimbabwe  
Resolution status note: Malawi reported that there is no ban on meat imports but licensing measures were introduced when there was an outbreak of foot and mouth and bird flu diseases  
NTB-000-147 1.8. Import bans
Policy/Regulatory
2009-07-27 Namibia: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Namibia imposed an import ban on wheat flour  
NTB-000-080 1.8. Import bans
Policy/Regulatory
2009-07-23 South Africa: Ministry of Trade Zambia Resolved
2010-11-22
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Complaint: South Africa has banned imports of all meat from Zambia  
Resolution status note: South Africa reported that importation of red meat from Zambia to SA was never allowed because Zambia did not send SA the information she needed to evaluate their animal disease situation, legislation, standards and other requirements. The information was requested in 2006 in the form of a questionnaire by the Department of Agriculture - Directorate Animal Health, Zambia has never responded.  
NTB-000-426 1.8. Import bans 2011-07-01 Zimbabwe: Kariba Zimbabwe Resolved
2012-04-26
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Complaint: Ban on all Potatoes as Directed by the Ministry of Agriculture  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Zimbabwe reported that banning of potatoes was done to protect plants from pests originating across the borders. This is therefore a NTM.  
NTB-000-427 1.8. Import bans 2010-10-14 Zimbabwe: Kariba Zimbabwe Resolved
2012-04-26
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Complaint: RE: Importation of Day old Chicks  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Zimbabwe reported that banning of day old chicks was done to protect animals from diseases originating across the borders. This is therefore a NTM.  
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