Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 881 to 900 of 930

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-479	2.6. Additional taxes and other charges	2011-12-30	Tanzania: Mtwara	Mozambique	Resolved 2026-04-14	View
Complaint:	Impose Import Tax from Ministry of Livestock and Fisheries Development in Tanzania on raw seafood coming from Mozambique accompanied by SADC Certificate and all other relevant documents from Mozambican Authorities.
Resolution status note:	During NTB workshop held on 14 April 2026in Johannesburg, Tanzania and Mozambique reported that there is no new NTB reported regarding this issue . So it should be removed from the Matrix since it was reported on 2013 and since then there is no issue regarding this .
Products:	0306.21: Rock lobster and other sea crawfish "Palinurus spp., Panulirus spp. and Jasus spp.", even smoked, whether in shell or not, live, fresh, chilled, dried, salted or in brine, incl. in shell, cooked by steaming or by boiling in water, 0306.24: Crabs, even smoked, whether in shell or not, live, fresh, chilled, dried, salted or in brine, incl. crabs in shell, cooked by steaming or by boiling in water, 0307.41: Live, fresh or chilled, not smoked, cuttle fish "Sepia officinalis, Rossia macrosoma, Sepiola spp." and squid "Ommastrephes spp., Loligo spp., Nototodarus spp., Sepioteuthis spp.", with or without shell and 0307.51: Octopus "Octopus spp.", live, fresh or chilled
NTB-000-504	2.6. Additional taxes and other charges	2012-03-14	Kenya: Kenya Revenue Authority	Uganda	Resolved 2013-12-05	View
Complaint:	Kenya has introduced Customs warehouse rent that starts after the release of cargo manifest.
Resolution status note:	On 5 December 2013, Kenya focal point reported that this issue was resolved with the signing of Service Level Agreement between the Kenya Ports Authority and the Container Freight Stations. This ensures that there is no double or additional charges
NTB-000-527	2.6. Additional taxes and other charges	2012-08-20	Zambia: Chirundu	Zimbabwe	Resolved 2013-04-12	View
Complaint:	The 16th Zimbabwe/Zambia Joint Commission held in Masvingo from 23-25 August 2012 learnt that Zambia had introduced a law which compels informal traders from outside that country to pay 1 Million Kwacha for a trading permit. The permit is valid for six months. Zimbabwe viewed the Zambia action as against the principles of the COMESA Simplified Trade Regime (STR) and also constituting an NTB.
Resolution status note:	On 25 September 2012, Zambia Focal point reported that the complaint from Zimbabwe with regard to the introduction of the Cross Border Permit valued at ZMK,000,000 as provided for under the new Immigration laws is valid. In a follow up with Zambia Immigration at Kariba Border post on 12 April 2013, it was reported that the ZMK 1 million was reasonable because the permit is a multi-entry and does not restrict traders to number of days per visit during in the six months validity of the permit. Further, the Focal point reported that Zambia was in the process of reviewing the fee downwards. The signing of the statutory instrument by the Hon. Minister of Home Affairs so as to operationalise the same is still being awaited.
NTB-000-570	2.6. Additional taxes and other charges	2013-02-26	Mozambique: Delegação Aduaneira de Namaacha	Eswatini	Resolved 2013-04-10	View
Complaint:	I'm doing the carton business in Mozambique but factory is in Swaziland. Every time I'm going to pass the border my company always pay 100 USD for every truck of goods I only deliver in Maputo they say it is a road fund every week I use at least 8-10 trucks I'm doing this business since 2009 and until now i need to pay that road fund I want to know why I'm paying this Money.
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April in Lusaka Zambia, Mozambique reported that this is a levy on use of national roads and that this amount ranges from US$75-US$100 per trip. Almost all countries in the region have road tax specially for foreign trucks crossing the border. With this explanation, meeting agreed to resolve the matter.
NTB-000-577	2.6. Additional taxes and other charges	2013-04-12	Zimbabwe: Zimra Head Office	Zimbabwe	Resolved 2013-07-30	View
Complaint:	Customs and Excise (Surtax Tariff) Notice ,2012, Statutory Instrument 112 of 2012, Customs has introduced surtax on almost most of the agricultural products on the STR list of Eligible products, instead of paying 10% as presumptive tax there are now required to additional tax 25% as surtax that will amount to 35% and those which are not agriculture products instead of paying 25% as vat and presumptave tax there is additional 25% that means they will pay 50%, this a barrier, this will disturb the spirit of STR and all efforts to formalise transactions, and inrease cases of smuggling and corruption ,can there be clarity from Customs/Zimra for this surtax
Resolution status note:	On 01 June 2013, Zimbabwe Revenue Authority ( ZIMRA) reported that the introduction of surtax was not targeted at STR products as the surtax is also levied on importations of the same goods from other countries taking into consideration the terms of any trade arrangements or protocols that may exist between Zimbabwe and that trading partner or block. The On 30 July 2013, Zimbabwe Focal Point advised that the NTB be conisdered resolved by the confirmation from ZIMRA that the surtax was not discriminatory.
NTB-000-582	2.6. Additional taxes and other charges	2013-03-18	Zimbabwe: Kariba	Zimbabwe	Resolved 2013-07-30	View
Complaint:	Customs charging duty on STR goods which are exempted from paying duty under the Comesa Simplified Trade Regime
Resolution status note:	On 30 July 2013, Zimbabwe Focal point confirmed ZIMRA report that Zimbabwe does not charge customs duty on goods that qualify under STR if the goods have been properly declared as per the requirement. It should however be taken into cognizance that Import Value Added Tax (VAT) at a rate of 15% is payable. Also where the importer does not have a Tax Clearance Certificate (ITF 263) Presumptive Tax at a rate of 10% of the Value of the goods being imported is payable. Clearance under STR is limited to a consignment of us$1000. If the consignment exceeds the US$1000 duty is paid on the excess List of goods which qualify under STR are displayed at the respective Border Posts. Furthermore TIDOs are placed at the respective Border Posts to assist persons importing such goods understand the clearance procedures.
Products:	5402.11: High-tenacity filament yarn of aramids (excl. sewing thread and yarn put up for retail sale)
NTB-000-643	2.6. Additional taxes and other charges	2014-12-09	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2015-03-26	View
Complaint:	Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the double handling charges were abolished. This NTB is therefore resolved.
NTB-000-643	2.6. Additional taxes and other charges	2014-12-09	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2015-03-26	View
Complaint:	Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container
Resolution status note:	At the 17th NTB forum held in Nairobi on 24th to 26th March 2015, Tanzania confirmed that these charges were no longer applicable and therefore the NTB was resolved.
NTB-000-712	2.6. Additional taxes and other charges	2016-06-30	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2016-12-07	View
Complaint:	A Kenyan Exhibitor for the 40th Dar es Salaam International Tradefair charged duties on goods by TFDA and TRA.
Resolution status note:	The 22nd Meeting of the EAC NTBs Forum held in December 2016 accepted Tanzania report that this was a once off incidence and that adequate arrangements had been put in pace to facilitate clearance of exhibitors goods during trade fair.
NTB-000-713	2.6. Additional taxes and other charges	2016-06-30	Uganda: Busia	Kenya	Resolved 2016-12-07	View
Complaint:	Exports to DRC are subjected to verifications at Busia border and consignments sealed but an additional charges and verification is done at Busitema where the seal is broken and customer/transporter is charged.
Resolution status note:	The NTB was resolved during the 22nd EAC NTBs Forum held in December 2016
NTB-000-715	2.6. Additional taxes and other charges Policy/Regulatory	2016-06-30	Tanzania: Ministry of Envinronment	Kenya	Resolved 2016-12-06	View
Complaint:	Tanzania authority requires that heat treated wooden pallets be fumigated again at the Border, failure of which they charge penalties.
Resolution status note:	At the 22nd EAC NTB Forum held in December 2016, Kenya reported that Tanzania Revenue Authority had lifted the requirement that heat treated wooden pallets be fumigated again at the Border, failure of which they charge penalties.
NTB-000-725	2.6. Additional taxes and other charges	2016-11-01	Angola: Port of Luanda	South Africa	Resolved 2026-04-15	View
Complaint:	Angola has Cumbersome and costly documentation and export/import requirements. The following is list of documentation required for a single consignment : i) 2x1 Original Bill of Landing; (ii)Original stamped and signed Commercial invoice; (iii) Original stamped and signed packing list; (iv) Analysis certificates if so required by consignee; (v) Loading Certificate (known as ARC or CNCA) PIP number prior to loading (required to do the pre-inspection) - not compulsory ; (vi) Voluntary pre-shipping control of merchandise (to be done at place of origin by inspector that issued the PIP number) Certificate of Origin( if so required by consignee) transport documents, full load container have to be sealed; (vii) letter from consignee nominating Orey as his forwarder agent; (viii) letter of responsibility from consignee to the carrier accepting full responsibility for demurrages and eventual container damages; (ix) copy of tax payer card of consignee; (x) Ministry of Commerce to issue license upon presentation of the commercial invoice; (xi) Ministry of Commerce to provide DU number, each invoice has different DU number. The expected time frame is 72 hours (3 days) to get a DU number. CNCA certificate can only be issued upon presentation of the DU number for each specific shipment. Cost to produce DU number is 10 USD per invoice + Process DU (MINCO) FOB value 0.2%. Costs There is Fixed delivery and clearance rates in Luanda. Transport costs of 25% as from 15/1/2016, plus other additional chargers. Lab analysis costs 3000 USD per invoice. Analysis are mandatory to any imported edible goods, from water to beverages. Delivery costs to Luanda per 20" + - 800 USD + 250 USD per night time delivery within city limits. overtime applies all the time due to restriction on delivery during the day due to traffic. Exporters are forced to pay incentives costs to EHO by OREY for DDP shipments. 20" => 150 USD if customs clearance handled by Orey, 40" => 170 USD if customs clearance handled by Orey. Other fees charged are: Shipment tracking & dispatch, BL Validation 160 per unit, Container deposit 1000 per unit Delivery order 25 USD per unit. Port Tax 93.00 per unit, Wharfage 280.00 USD per unit, Tracking fee 100 USD per unit, Clearance transport and petties 350 USD per unit, delivery between Luanda /Soyo 3500.00 USD, return empty 400 USD per unit, transport between Luanda and Cabinda 11000.00 USD per unit, co-ordination 2.5% minimum USD 50.00. Consumption Tax of 5% service costs rendered in Angola. Taxes in all alcohol beverages is high 30% Cocktail 50% Ciders 51% We believe this costs makes it difficult for investors to do business in Angola, most of them amount to tariff and non-tariff barriers we would like Regulators to review them.
Resolution status note:	Since 2017 to date, no formal complaints have been registered within the scope of foreign trade procedures, which reflects the stability and good functioning of the system in force. On this basis, Angola and South Africa agree that the NTB is resolved
NTB-000-728	2.6. Additional taxes and other charges	2016-11-01	Zambia: Kazungula Ferry	Botswana	Resolved 2018-01-25	View
Complaint:	Importers of beans, ground nuts and sweet potatoes from Zambia into Botswana have complained that they have of late, been charged amount in excess on BWP 1 000 by some Zambian border authority for which receipts are never issued. A number of those complaints have revealed that no receipts were issued to denote what the BWP 1 000 was being paid for. No explanation was also given. These importers have, while in Zambia paid all the charges relating to phytosanitary and other charges for their goods-receipts for such are duly produced. The additional charge is suspected to be charged without any legal basis from Zambia Government. This additional charge is placing a burden on small traders whose livelihood depends on selling the products in Botswana.
Resolution status note:	On 25th January 2018, Zambia reported that no Zambian Border Authority Charges this Fee and without receipt for that matter. Border Agencies suspect this could be a case of false representation of a Government agency. The matter will be passed on to security wings for further interrogation. If additional information could be availed to assist in identifying those involved. This NTB is considered resolved.
Products:	1202.41: Groundnuts, in shell (excl. seed for sowing, roasted or otherwise cooked)
NTB-000-734	2.6. Additional taxes and other charges	2017-01-09	Malawi: Muchinji	Zambia	Resolved 2017-09-15	View
Complaint:	Whenever we have to be attended to by border officers on the Malawian side during the weekend, we are charged a fee which they term 'over-time', amounting to K1,000 Malawian Kwacha, which charge is not levied on the Zambian side.
Resolution status note:	During the 33rd Meeting of the COMESA Customs and Trade meeting held on 12 -15 September 2017, in Antananarivo, Madagascar, Malawi reported that the NTB had been resolved.
NTB-000-799	2.6. Additional taxes and other charges Policy/Regulatory	2018-01-08	Kenya: Namanga		Resolved 2018-11-16	View
Complaint:	Tanzania does not give preferential treatment to printed labels manufactured in Kenya by SKANEM LTD and exported into Tanzania. Entry No.TZNG18-1016642. Export suspended.
Resolution status note:	During the SCTIFI meeting held on 16 November2018, Tanzania and Kenya reported that the two Partner States had identified and resolved the issues causing the NTB
Products:	4821.90: Paper or paperboard labels of all kinds, non-printed
NTB-000-801	2.6. Additional taxes and other charges	2018-02-28	Zambia: Ministry of Trade.	Malawi	Resolved 2019-08-20	View
Complaint:	1. CORI (Capital Oil Refining Industries) Ltd intend to export cooking oil and soya bean cake into Zambia. However, the company has been advised to pay 5% SGS surcharge on export of its product into Zambia. 2. The company (CORI Ltd) is also considering to register a company in Zambia in which case they have been advised that they require an import permit from Zambian Authorities for every consignment (of cooking oil and soya bean cake) that will be sent to Zambia.
Resolution status note:	During the bilateral consultations between Zambia and Malawi at the TFTA NTBs Focal points meeting held on 19- 21 August 2019 , Malawi confirmed that the issues has been resolved.
NTB-000-801	2.6. Additional taxes and other charges	2018-02-28	Zambia: Ministry of Trade.	Malawi	Resolved 2019-08-20	View
Complaint:	1. CORI (Capital Oil Refining Industries) Ltd intend to export cooking oil and soya bean cake into Zambia. However, the company has been advised to pay 5% SGS surcharge on export of its product into Zambia. 2. The company (CORI Ltd) is also considering to register a company in Zambia in which case they have been advised that they require an import permit from Zambian Authorities for every consignment (of cooking oil and soya bean cake) that will be sent to Zambia.
Resolution status note:	During the bilateral consultations between Zambia and Malawi at the 5th TFTA NTBs Focal points meeting, Malawi confirmed that the issues has been resolved. We again propose that it be marked as resolved.
NTB-000-802	2.6. Additional taxes and other charges	2018-02-28	Zimbabwe: Ministry of Industry & Commerce Zimbabwe	Malawi	Resolved 2019-10-12	View
Complaint:	CORI Ltd visited Zimbabwe last year to explore their local market to check if there is potential for their products (cooking oil). CORI Ltd discovered that they could not export cooking oil into Zimbabwe as the government in Zimbabwe has instituted Statutory Instrument (S.I 64) that banned imports of a variety of products (cooking oil is one of them). Zimbabwe also has 40% (or $0.50/litre) duty on cooking oil imports
Resolution status note:	During the national workshop to launch the SSMS tool for Zimbabwe and training for NMC, Zimbabwe reported that the consolidated SI 122 removed the requirement for import and export licences on some products including cooking oil.
NTB-000-803	2.6. Additional taxes and other charges	2018-02-28	Tanzania: Importation into Tanzania	Malawi	Resolved 2026-04-14	View
Complaint:	CORI Ltd visited Tanzania last year to look for export markets for cooking oil in Tanzania. CORI was informed that the government in Tanzania does not promote/support importation and that Tanzania has a 15% surcharge on the importation of cooking oil.
Resolution status note:	During the SADC Regional Meeting on the Resolution of Reported Non-Tariff Barriers held on 14–15 April 2026 in South Africa, National Focal Points from Malawi and Tanzania deliberated on this particular non-tariff barrier. The Focal Persons from Tanzania indicated that the NTB is no longer an issue. To verify this, the National Focal Points from Malawi engaged CORI Limited to confirm the current situation. CORI Limited confirmed that they have since obtained the export licence and are now exporting cooking oil to Tanzania.
NTB-000-823	2.6. Additional taxes and other charges	2018-06-01	Botswana: BURS	South Africa	Resolved 2026-04-15	View
Complaint:	Botswana government is imposing daily double tax on imported alcohol beverages to Botswana. The motivation for imposing the excise and not imposing on local manufacturers is that local manufacturers create jobs and have manufacturing plant in the country. It is the Wine Industry submission that wine as a commodity cannot be manufactured in Botswana due to the weather conditions. SA Wine Companies, pay excise in South Africa and do not expect to pay another excise in Botswana for the very same products. We appeal for the repeal of the Regulations to allow both local and importers to be treated the same. Locals have more competitive edge compared to importers. Furthermore, the methodology as per Regulations is different from what is practically implemented. Enclosed self explanatory email clarifying the differences. Botswana is in breach of the WTO GATT Agreement, Article 34
Resolution status note:	The NTB is resolved. This bases on the challenges experienced of contacting the complainant by South Africa. It was then resolved to have the NTB resolved.

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