Complaint

Complaint number
NTB-001-117  
NTB Type
2.10. Inadequate or unreasonable customs procedures and charges  
Complaint
We have done trade with Eswatini for 33 years and tried to be fully compliant with SARS, but they keep changing the rules and moving the goal posts. We have paid R709,000-00 in provisional VAT taxes that have not been returned to my Company via our clearing agent, Kayhil Freight. Kayhil Freight says that SARS is not processing the acquittal documents and paying them. I do not know who is telling the truth, but we remain short on cash flow by R709,000-00 despite submitting each acquittal on time and without fault. SARS officials are now insisting on Removal in Bond licenses for us to use our own vehicles to deliver to customers in Eswatini, and as such we are not allowed to cross the border. We have been charged Penalties, despite trying to follow the rules imposed by SARS. Please help us we are desperate.  
Progress update note
 
Policy or regulatory NTB
No 
Location
South Africa: Maseru Bridge (Border post)  
Reporting Country or Region
Lesotho  
Country specific trade issue
No  
Date of incident
2023-05-02  
Status
New  
Product Description
all types of medications, pharmaceuticals, surgicals, pharmacy products, cosmetics and similar products


 
Total value
0  
Date reported
2023-05-18 12:45  
Modified
2023-05-18 12:45