English
FrançaisComplaint
- Complaint number
- NTB-001-117
- NTB Type
- 2.10. Inadequate or unreasonable customs procedures and charges
- Complaint
- We have done trade with Eswatini for 33 years and tried to be fully compliant with SARS, but they keep changing the rules and moving the goal posts. We have paid R709,000-00 in provisional VAT taxes that have not been returned to my Company via our clearing agent, Kayhil Freight. Kayhil Freight says that SARS is not processing the acquittal documents and paying them. I do not know who is telling the truth, but we remain short on cash flow by R709,000-00 despite submitting each acquittal on time and without fault. SARS officials are now insisting on Removal in Bond licenses for us to use our own vehicles to deliver to customers in Eswatini, and as such we are not allowed to cross the border. We have been charged Penalties, despite trying to follow the rules imposed by SARS. Please help us we are desperate.
- Progress update note
- Policy or regulatory NTB
- No
- Location
- South Africa: Maseru Bridge (Border post)
- Reporting Country or Region
- Lesotho
- Country specific trade issue
- No
- Date of incident
- 2023-05-02
- Status
- New
- Product Description
-
all types of medications, pharmaceuticals, surgicals, pharmacy products, cosmetics and similar products
- Total value
- 0
- Date reported
- 2023-05-18 12:45
- Modified
- 2023-05-18 12:45
