Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 281 to 300 of 930

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-526	1.1. Export subsidies Policy/Regulatory	2012-08-26	Zambia: Chirundu	South Africa	Resolved 2016-10-07	View
Complaint:	This complaint is registered by FESARTA. The Zambian Ministry of Agriculture has cancelled all export permits and required exporters to apply for an individual permit for each truck. No notice was given. This has resulted in significant delays in that trucks en route have to wait at the border whilst new permits are applied for. In addition, permits are only being issued for up to 30 tons. 56-ton gross combination mass vehicle combinations can load 33 tons and over, meaning a reduction of at least 10% of the load. There is no legal justification for restricting the load to 30 tons, since the road traffic regulations control loads through axle loads, gvm and gcm. Never the load on the vehicle. This will result in an increase in cost to transport the goods.
Resolution status note:	FESARTA reported that the NTB does not exist at present.
NTB-000-567	1.1. Export subsidies	2013-02-01	Kenya: Namanga	Zambia	Resolved 2013-02-27	View
Complaint:	A consignment of sugar exported from Zambia to Kenya by Zambia Sugar has been delayed at the border for more than 20 days, and still has not been released. The COMESA secretariat has assisted in verifying the Certificate of origin that was apparently the initial reason for the delay. However the sugar has still not been processed for release
Resolution status note:	On 27 February 2013, the Coordinator Border Coordination Management, Kenya Revenue Authority advised that, upon verification of the certificate of origin, all consignments of sugar exports from Zambia into Kenya were released by 23 February 2013. KRA submitted a status report to the Focal Point, Kenya, indicating specific release dates for individual consignmenet as evidence.
NTB-000-301	5.3. Export taxes Policy/Regulatory	2009-09-09	Madagascar: Department of Customs	Madagascar	Resolved 2010-07-26	View
Complaint:	Royalty levy of 1,5% is charged exports of transformed wood
Resolution status note:	This is a measure to safeguard the environment. The elimination of non-tariff barriers will be done gradually.
NTB-000-103	5.3. Export taxes	2009-07-26	Namibia: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Namibia imposed export levies on live animals, hides and skins .
NTB-000-228	5.3. Export taxes	2009-07-28	South Africa: Ministry of Trade	Botswana	Resolved 2010-11-22	View
Complaint:	In South Africa, Minister can impose export tax under the Livestock and meat industries Act
Resolution status note:	South Africa reported that this act is in Botswana not SA. SA has an ‘Animal Health Act and the Meat Safety Act’, there are no export taxes under this act.
NTB-000-309	5.3. Export taxes Policy/Regulatory	2009-09-09	Democratic Republic of the Congo: Ministry of Trade	Democratic Republic of the Congo	Resolved 2010-07-30	View
Complaint:	Export duty is levied on timber.
NTB-000-141	5.3. Export taxes	2009-07-27	Mauritius: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Mauritius charges an export tax on sugar
Resolution status note:	Mauritius reported that taxes were eliminated in 2004
NTB-000-277	5.3. Export taxes	2009-09-08	Rwanda: Ministry of Trade	Rwanda	Resolved 2011-10-27	View
Complaint:	Export levies of 15% is charged on unprocessed goat hides
Resolution status note:	Rwanda hs lifted the ban on exportation of raw hides and skins. However, the 5th EAC regional forum on NTBs held from 1-3 Septmber 2011 noted that the ban was appllied by all EAC countries with the aim to encourage value addition on raw hides towards export.
NTB-000-648	5.3. Export taxes Policy/Regulatory	2014-12-11	Uganda: Uganda Revenue Authority	Rwanda	Resolved 2015-11-18	View
Complaint:	Charge of "export tax" of 0.2 % of raw materials exported from Uganda by Rwanda Premier Tobacco Company Ltd
Resolution status note:	At the 16th EAC Forum on NTBs, Uganda undertook to study evidence provided by Rwanda and report back to the next meeting of the forum. UGANDA is adhering to EAC preferential treatment.
NTB-001-065	5.3. Export taxes	2022-04-01	Botswana: Ministry of Finance	South Africa	Resolved 2023-10-05	View
Complaint:	Botswana government is about to introduce the Tax Stamps on all imported products and that would affect the South African Wine Industry. The Tax Stamp imposition has been confirmed by the Botswana Minister of Finance and they have appointed the Service Provide that would conduct a Research.
Resolution status note:	The NTB BW NCP has provided the legal instruments gazetted by the BW Government on the matter.
NTB-001-311	5.3. Export taxes	2026-03-02	Democratic Republic of the Congo: Kasumbalesa		Resolved 2026-05-25	View
Complaint:	It is reported by the Truckers Association of Zambia that the DRC Revenue Authority - General Directorate of Taxes, 3 weeks ago, introduced an import and export tax of about $85, and this has been reported at Kasumbalesa Border Post. The procedure and rationale in which this was introduced is unknown to Zambia, therefore, feedback is sought from our colleagues in DRC on this matter.
Resolution status note:	On 4 May 2026, the Zambia Focal Point reported that they had not received any feedback or official communication from the complaint. Additionally, no further complaints have been brought by Zambian nationals, so the matter can be regarded as resolved.
NTB-001-002	1.2. Government monopoly in export/import	2021-01-27	Zambia: Kariba	Zimbabwe	Resolved 2021-01-30	View
Complaint:	Zambia Revenue Authority has produced a statutory Instrument (SI NO 115 OF 2020 which prohibits exportation of certain products to neighboring countries e.g Zimbabwe. Trade has been going on well between Zimbabwe and Zambia without challenges and if there was need for commodities to exported or imported with license or permits traders have been abiding as required by Law. Zambia Revenue Authority Kariba is holding trucks intended to cross to Zimbabwe for clearance because of this Statutory Instrument, The statutory Instrument is not clear on the reasons or basis for its effect, It has come harder for the traders as the situation will force them to use chirundu which will then be costly for them to drive back to chirundu, whereas those goods in trucks which are in Zambia have been pre cleared in Zimbabwe awaiting PE as the normal way .
Resolution status note:	The Zambia Revenue Authority facilitated the clearance of the consignments that were already at Kariba Border Post. Importers/Exporters/Transporters were urged to be guided by the Statutory Instrument on the routes they are required to use when carrying certain cargo. Due to the nature of the current situation, those already at Kariba were allowed to proceed.
Products:	1905.3: - Sweet biscuits; waffles and wafers :, 0401: Milk and cream, not concentrated nor containing added sugar or other sweetening matter. and 34: CHAPTER 34 - SOAP, ORGANIC SURFACE-ACTIVE AGENTS, WASHING PREPARATIONS, LUBRICATING PREPARATIONS, ARTIFICIAL WAXES, PREPARED WAXES, POLISHING OR SCOURING PREPARATIONS, CANDLES AND SIMILAR ARTICLES, MODELLING PASTES, ‘DENTAL WAXES’ AND DENTAL PREPARATIONS
NTB-001-078	1.2. Government monopoly in export/import Policy/Regulatory	2022-06-13	Kenya: Mombasa sea port		Resolved 2023-07-03	View
Complaint:	The government of South Sudan through the Ministry of Transport on 25 Feb 2022 had request the government of Kenya through the Ministry of Transport to facilitate the clearing of all South Sudan cargo at Nairobi Dry Port by moving all containerize cargo by rail and to be cleared at a Private Container Freight Stations (CFS) Autoport Freight Terminals Ltd. When the directive was implemented on 13 June 2022, Stakeholders and the private sector in particulars did not appreciate the move and it see as monopolistic in nature and it did increase the cost of doing business for South Sudan importers, This was brought to the attention of the Ministry of Trade and Industry South Sudan which is the line ministry, The ministry of trade communicated to ministry of transport South Sudan on the implication raise by the private on the cost of import and the monopoly fact, after the consultation between the two ministry in South Sudan, The minister of Trade and Industry wrote two communication letters to the Ministry of Trade Kenya on 23rd May 2022 and Ministry of Transport Kenya on 13 June 2022. However, all the communication had not been responded to from Kenya ministries mention, on 28 July 2022 Members of Parliament summon the ministries of Trade and Transport and resolve to Suspend relocation of South Sudan Cargo via Nairobi to protect South Sudanese and the Minister of Transport South Sudan was requested to revoke his letter to the Ministry of Transport Kenya to allow South Sudanese cargo owner to clear their goods directly from the Port of Mombasa. On 28 July 2022 the Ministry of Transport South Sudan wrote to his counterpart in Kenya requesting the suspension of his previous letter dated 25 Feb 2022. All those communications did not bear fruit on trade facilitation update. Unfortunately on 4th October 2022 the Ministry of Transport, Infrastructure, Housing, Urban Development and Public Works. Wrote a letter to the National Treasury and Planning Kenya informing the Cabinet Secretary on not receiving any formal communication from South Sudan Government and for his guidance all South Sudanese cargo is to be rail and cleared at Nairobi.
Resolution status note:	The 42nd SCTIFI noted that Kenya reiterated Her commitment to facilitating the transportation of RSS people and cargo through a letter dated 13th December 2022 addressed to the Minister for Transport South Sudan informing him of a presidential directive on clearance of goods and other attendant operational issues at the port of Mombasa copied to all concerned MDAs of Kenya which is being followed to date. Hence the NTB is resolved.
NTB-001-112	1.2. Government monopoly in export/import	2023-01-01	Uganda: Ministry of Finance	Kenya	Resolved 2024-03-09	View
Complaint:	Uganda Denial of Market Access to EAC Partner States Under Preferential Treatment by charging full CET of 35% to juices origination from Kenya transferred to Uganda by Bidcoro.
Resolution status note:	During the 43rd SCTIFI the Republic of Uganda informed the meeting that the company Bidcoro was under a country-specific duty remission scheme to import raw materials for the manufacture of fruit juice from September 2021. Kenya informed the meeting that the company is no longer gazetted under the country-specific DRS The meeting therefore agreed that the NTB is resolved
NTB-000-072	1.2. Government monopoly in export/import	2009-07-23	South Africa: Ministry of Trade	Malawi	Resolved 2010-11-22	View
Complaint:	South African Government has monopoly in the trading of basic food commodities.
Resolution status note:	South Africa reported that apart from WTO compatible SPS regulations there are no other technical barriers, including quantitative restrictions, on the importation or exportation of Basic Food Commodities in South Africa.
NTB-000-071	1.2. Government monopoly in export/import Policy/Regulatory	2009-07-23	South Africa: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Raw sugar can only be exported through a single channel
Resolution status note:	South Africa reported that all excess raw sugar is exported by SASA on behalf of producers simply to safeguard on logistical costs etc to minimize the distortive effects of the world market. The manner in which it is done in SA does not conform to what is normally referred to as single channel - the implications of single channel can be much broader.
NTB-000-098	1.2. Government monopoly in export/import	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Botswana has single marketing channel for dairy
Resolution status note:	Botswana reported that there is free entry of other players. It is not restrictive
NTB-000-096	1.2. Government monopoly in export/import	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Botswana has single channeling marketing for wheat.
Resolution status note:	Botswana reported that she does not have a single marketing channel for wheat.
NTB-000-097	1.2. Government monopoly in export/import Policy/Regulatory	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2020-03-13	View
Complaint:	Botswana has a single channel marketing for meat.
Resolution status note:	Botswana reported that the BMC Act is under review by Ministry of Agriculture to allow entry of other players.
NTB-000-097	1.2. Government monopoly in export/import Policy/Regulatory	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2020-03-13	View
Complaint:	Botswana has a single channel marketing for meat.
Resolution status note:	On 13 March 2020, Botswana Focal Point reported that the Botswana Ministry of Agricultural Development and Food Security was in the process of establishing a meat regulator that will oversee import and export of meat products including beef. A regulation was issued late 2019 repealing the clause on the Botswana Meat Commission (BMC) Act that gave BMC the mandate as the sole exporter of cattle and its edible products, and instead mandated the Minister of Agricultural Development and Food Security to consider applications for any person wishing to export beef and its products.

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