Resolved complaints

Showing items 321 to 340 of 883
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region (additional)
COMESA
EAC
SADC
Status Actions
NTB-000-147 1.8. Import bans
Policy/Regulatory
2009-07-27 Namibia: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Namibia imposed an import ban on wheat flour  
NTB-000-080 1.8. Import bans
Policy/Regulatory
2009-07-23 South Africa: Ministry of Trade Zambia Resolved
2010-11-22
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Complaint: South Africa has banned imports of all meat from Zambia  
Resolution status note: South Africa reported that importation of red meat from Zambia to SA was never allowed because Zambia did not send SA the information she needed to evaluate their animal disease situation, legislation, standards and other requirements. The information was requested in 2006 in the form of a questionnaire by the Department of Agriculture - Directorate Animal Health, Zambia has never responded.  
NTB-000-426 1.8. Import bans 2011-07-01 Zimbabwe: Kariba Zimbabwe Resolved
2012-04-26
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Complaint: Ban on all Potatoes as Directed by the Ministry of Agriculture  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Zimbabwe reported that banning of potatoes was done to protect plants from pests originating across the borders. This is therefore a NTM.  
NTB-000-427 1.8. Import bans 2010-10-14 Zimbabwe: Kariba Zimbabwe Resolved
2012-04-26
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Complaint: RE: Importation of Day old Chicks  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Zimbabwe reported that banning of day old chicks was done to protect animals from diseases originating across the borders. This is therefore a NTM.  
NTB-000-474 1.8. Import bans 2011-11-22 Tanzania: Mwanza Rwanda Resolved
2012-04-26
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Complaint: SteelRwa was denied to import scrap metals from Tanzania due to the ban resulting from its scarcity in the region. Tanzania, Kenya and Uganda have banned exports of scrap metals not only to non EAC members but also the ban is applicable to other EAC member states  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,Tanzania reported that it had ratified the Bamako convention that governs the movement of hazardous wastes with in Africa. Tanzania has neither banned importation nor exportation of scrap metals, but there are procedures to follow when engaging in such business:
i) A team of experts has to inspect the scrap metals to ensure that the consignment is safe to and allowed
to be exported.
ii) The exporter has to obtain an export permit from the MIT.

There are scrap metals that are not allowed to be exported from Tanzania. The list is supported by a Legal instrument. (The Exports Control Act Cap. 381, Prohibition of Exports, Amendment of the Schedule) Government Notice No. 204 published on 22/7/2005, Section 16). This applies to all countries not Rwanda specifically.
Rwanda is withdrawing this NTB from the matrix due to lack of evidence from complainant.
 
NTB-000-529 1.8. Import bans 2012-08-08 Burundi: National Police Rwanda Resolved
2013-10-16
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Complaint: Ban on import of fresh fruits from Burundi to Rwanda  
Resolution status note: On 16 October 2013, Burundi Focal Point reported that, at the 12th EAC Regional Forum on NTBs held on 14th– 17th October, 2013 in Arusha, Tanzania, Rwanda reported that Burundi had lifted the ban. Therefore the NTB was resolved  
NTB-000-692 1.8. Import bans 2016-01-27 Zimbabwe: Ministry of Agriculture, Mechanisation & Irrigation. Department of Livestock & Veterinary Services Zimbabwe Resolved
2016-07-20
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Complaint: Department of Livestock & Veterinary Services have issued a letter stating they are banning honey imports to protect their honey industry from disease. In the same letter, they state that there is plenty of local honey available so importers should buy local.
Zambezi Gold Honey from Zambia has been imported to Zimbabwe by Le Sel Distribution (Zimbabwean Company) for 6 years now. No complaint has ever been made.
No analyses have been shown to Le Sel (the importer) to prove disease exists.
Zimbabwe Vet Services has refused to consider any exemptions.
 
Resolution status note: The Program Officer - Sanitary and Phytosanitary in the SADC Secretariat reported that the NTB-692 on honey import ban from Zambia implemented by the Department of Veterinary Services of Zimbabwe had been resolved. Issuance of permits had resumed.

The SQAM - SPS Programme (Standards – SABF Sub-group) in collaboration with GIZ had actively engaged the Department of Veterinary Services for the timely resolution of the NTB.

We thank officials of the Department of Veterinary Services of Zimbabwe for their cooperation.
 
NTB-000-848 1.8. Import bans 2018-08-09 Uganda: Ministry Kenya Resolved
2018-11-16
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Complaint: Uganda’s limitation on importation of processed meat products from within the region. It also addressed it as a measure to promote local capacity in Uganda to produce such processed meats rather than importing meat and meat products from the Partner States.  
Resolution status note: Uganda informed the meeting that the letter was meant for internal traders who were sourcing for processed meat from outside the EAC and was not meant for traders within the EAC Partner States.

So the Meeting agreed that this NTB is resolved.
 
NTB-000-975 1.8. Import bans 2020-07-02 Kenya: Ministry of Agriculture,Livestock,fisheries and cooperatives Uganda Resolved
2021-03-18
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Complaint: Kenya banned importation of sugar ,brown sugar and raw cane from Uganda  
Resolution status note: During the NMC meeting that took place in March 2021, the meeting was informed that two bilateral meetings were held with Kenya to discuss among others the NTB on the importation of brown sugar, The Trade Ministers from both sides met and Kenya agreed that the issue will be resolved. Kenya agreed to undertake a verification mission to Uganda. The Mission has not yet taken place but there has been a commendable improvement in the area, where sugar has been allowed into Kenya.
The issue on raw cane was RESOLVED
 
NTB-000-985 1.8. Import bans 2020-10-12 South Africa: Grobler's Bridge Zambia Resolved
2026-02-19
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Complaint: Certified organic honey that is American Foulbrood Disease (AFB)free, complete with Certificate of Analysis from accredited lab Intertek in Germany (accredited by the German National Accreditation body DAkkS - national accreditation body for the Federal Republic of Germany) they are also ISO/IEC 17025 certified and they do engage in proficiency testing) has been banned from entering SA unless irradiated.
2015 bilateral agreement allowed Zambian honey into SA without irradiating due to there being no AFB in Zambia.
SA claims that their ARC lab has tested samples from Forest Fruits and others and found them to be positive for AFB. The ARC lab has always produced inconsistent results and they cannot replicate the results. Sometimes positive and after a retest it is negative. ARC lab is not even SANAS accredited, has no ISO certification and does not engage in proficiency testing for AFB tests. On 23 October 2020 at a round table meeting of SA honey importers and various DAFF departments - meeting called by DAFF NPPO, it was clearly stated and admitted that ARC has performance "gaps".
DAFF scientists have to make decisions based on faulty science and results. The Intertek results consistently come back as negative for AFB disease. The result is in Non Compliance notices being sent to Zambia for samples that get retested and are negative!
As recent as last year, Zambia Veterinary Services did a national survey and found no AFB disease in Zambia.
SA DAFF NPPO is creating haphazard barriers to Zambian honey.
All Zambian exports are now affected.
Since 2015 a considerable amount of business with South African companies has developed in Zambia exporting honey to them. This ban affects the livelihoods of over 140,000 subsistence villagers.
 
Resolution status note: Zambia reported that the complaint had been resolved. Please refer to the progress report provided above on 10th December 2025.  
NTB-001-013 1.8. Import bans 2021-03-05 Kenya: All Kenyans borders Tanzania Resolved
2021-05-20
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Complaint: On 5th March, 2021 the Republic of Kenya, through the Ministry of Agriculture, Livestock, Fisheries and Cooperatives (Agriculture and Food Authority) issued a letter to the Commissioner of Customs, Kenya to stop importation of maize from the United Republic of Tanzania following a report from a surveillance which indicated high levels of mycotoxins that are very consistently beyond safety limits. The letter that was sent to all Counties bordering the two Partner States was neither notified to the EAC Secretary General nor to the concerned Partner States as per the EAC notification procedures; causing disruption to traders carrying maize at those borders. This incidents has caused loss to our traders.  
Resolution status note: The REC Focal Point reported that the NTB had been resolved by the Regional Meeting held in May 2021  
NTB-001-033 1.8. Import bans 2018-08-01 Tanzania: Tanzania Ministry of Livestock Development and Fisheries Kenya Resolved
2021-10-14
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Complaint: Tanzania denial of Permission for importation of Turkey meat into Tanzania and instead decline approval of permit and ask local distributors to source it locally in Tanzania.  
Resolution status note: Transfer of meat and meat products to Tanzania is allowed, reference is made to the importation permit issued on 24th August, 2021 (Which is attached by the importer). Also, The Animal and Animal products Movement Regulations, GN 489 published on 29th June, 2020 does not prohibit transfer of turkey meat to Tanzania. There is no evidence attached by importer to show that turkey meat from Kenya was denied market in Tanzania. Hence this is not an NTB.  
NTB-001-060 1.8. Import bans
Policy/Regulatory
2022-02-16 Uganda Resolved
2022-06-14
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Complaint: Prohibition of Sale of alcohol packed in 200ml containers and confiscation of products by CID and Local government Authorities.This is affecting only imported beverages.No Communication has been received on change of regulatory framework governing packaging of alcoholic drinks.  
Resolution status note: On 14 June 2022, EAC Secretariat reported that the SCTIFI meeting was informed that Uganda banned sachet-packed alcohol.
RSS informed the meeting that this was not an NTB but a health issue. The meeting therefore agreed that the NTB should be resolved in the TBP
 
NTB-001-104 1.8. Import bans 2023-03-06 Kenya: Kenya Diary Board Uganda Resolved
2023-03-20
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Complaint: IMPORT BANS AND DENIAL OF MARKET ACCESS BY KENYA.
On 6 Mar 2023,the government of Kenya through the Kenya Diary Board stopped the issuing of import permits for powdered milk as a means of cushioning the surplus production and low producer prices in Kenya.
By this, Kenya is breaching EAC customs union protocol and the customs union that makes us a common market as well.This is denying ugandan powdered milk access to the kenyan Market and will negatively impact trade relations between the two countries.
 
Resolution status note: The 42nd SCTIF noted that the NTB was resolved.  
NTB-001-189 1.8. Import bans 2024-09-17 Malawi: Ministry of Trade & Industry Kenya Resolved
2025-03-10
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Complaint: Malawi Ministry of Trade & Industry has introduced a new regulation for imports of sweets. Our customer applied for Import Permit 3 times and each time it was rejected. Our customer has tried every possible way however he has not managed. Malawi authorities are not giving the reason in writing. They have informed our customer verbaaly that because of the shortage of forex in Malawi, their superiors have informed them that they are not to issue the Import Permit for sweets. Also, there is a local manufacturer already making sweets so there is no reason to import.

This action has raised great concerns, as it contravenes the trade agreements under the Common Market for Eastern and Southern Africa (COMESA), to which both Kenya and Malawi are signatories.

We kindly request this issue be addressed promptly.
 
Resolution status note: The Ministry of Trade and Industry granted an import licence to Manosalwa Food Industry on 10th March, 2025, for 31500 Cartons of Assorted sweets (Happy Mint, Fruit Drops, Cool Cow and Lollipops).
The licence was granted according to the quantity that was applied for.
 
NTB-001-194 1.8. Import bans 2024-08-13 Kenya: Ministry of Agriculture and Livestock Development, State Department for Agriculture Uganda Resolved
2024-11-23
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Complaint: On 13th August 2024, the Government of Kenya, through the Ministry of Agriculture and Livestock Development's State Department for Agriculture, imposed a ban on the importation of brown/table sugar into Kenya through an internal communication from the Principal Secretary. This decision was based on the significant improvements in the production of locally manufactured sugar in Kenya as quoted in the letter.
The letter though internal nal was brought to our attention.This action is in direct violation of the East African Community (EAC) Customs Union Treaty. Under Article 75 of the Treaty, the EAC establishes a free trade area for goods and services among partner states, while also outlining the application of Common External Tariffs (CET). Furthermore, Articles 76 and 104 of the Common Market Protocols emphasize the free movement of goods, people, labour, services, and capital between partner states, as well as the rights of establishment and residence, without restrictions that may hinder regional integration.
The ban, therefore, undermines the principles of regional cooperation and integration enshrined in the EAC Treaty.
There is no mention that the ban won't affect member states.
 
Resolution status note: During the 45th SCTIFI meeting, the Republic of Kenya reported that the communication was an internal proposal that was not implemented. There is no ban on Sugar transfers from EAC Partner States per the Public Notice of 9 September 2024 issued by the Office of the Cabinet Secretary from the Ministry of Agriculture and Livestock Development.  
NTB-001-250 1.8. Import bans 2022-01-06 Tanzania: CPRA Uganda Resolved
2025-08-07
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Complaint: The Director General Cereals and Mixed Crops Regulatory Authority (CPRA) informed the public that no permits for exporting maize and rice would be issued before the completion of a certain assessment. Traders and stakeholders were advised to wait until the evaluation was completed. The issuance of epermits was to resume after 1 May 2025, and applications submitted before that date would not be processed or approved. On 30th April 2025, an extension was announced.
We request that there be non-discriminatory treatment for rice,grain and other crops from Uganda from Uganda during this assessment
 
Resolution status note: On 7 August 2025, the Focal for Tanzania reported that this matter was discussed and resolved during the 38 RMC in Nairobi  
NTB-000-056 2.4. Import licensing 2009-02-09 Zambia: Ministry of Trade Zimbabwe Resolved
2011-03-04
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Complaint: Zimbabwe reported that Zambia is not issuing permits for the importaion of sterilized milk from Zimbabwe  
Resolution status note: Zambia reported that The Ban was lifted and reported during the COMESA Twenty Ninth Meeting of the Intergovernmental Committee – December, 2010  
NTB-000-163 2.4. Import licensing
Policy/Regulatory
2009-07-27 Zambia: Ministry of Trade Tanzania Resolved
2011-03-04
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Complaint: Licensing process just too long  
Resolution status note: Zambia reported that the process only takes 24hours  
NTB-000-211 2.4. Import licensing 2009-07-27 Zimbabwe: Ministry of Agriculture Zimbabwe Resolved
2013-05-23
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Complaint: Restrictions on agricultural goods. Some officials at the border posts are not fully aware of the implications and objectives of requiring permits for agriculture. Thus some consignments are allowed to be imported without import permits.Issuing of permits is centralized to Ministry of Agriculture Head Office, in Harare which is costly and inconvenient for those living out of Harare  
Resolution status note: At the 10th meeting of the SADC Sub Committee on Trade Facilitation held on 14-15 June 2012, Zimbabwe reported that it was working towards decentralization of issuance of permits. The process was already ongoing and some towns had already been given authority to issue permits.

At their 11th meeting held on 23 may 2013 in Gaborone, SADC Committee on Trade Facilitation noted that draft legislation has been developed and therefore this NTB could be marked resolved since it is receiving appropriate attention to improve the issuance of permits
 
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