Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 261 to 280 of 883

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-816	1.1. Export subsidies	2018-03-01	Tanzania: Tanzania Revenue Authorities	Kenya	Resolved 2019-10-15	View
Complaint:	LACK OF PREFERENTIAL TREATMENT CONFECTIONERY PRODUCTS FROM KENYA BY TANZANIA
Resolution status note:	During the Regional Monitoring Committee held on 14th October, 2019 Tanzania has implemented the recommendations of the verification mission on confectionaries. Hence the NTB is resolved.
NTB-001-115	1.1. Export subsidies	2023-02-01		Kenya	Resolved 2023-07-03	View
Complaint:	Uganda subjecting full CET to export/transfered from Kenya Kenknit to Uganda. We urge Uganda to grant preferential treatment to Kenknit products that conform to origin.
Resolution status note:	On 3rd July 2023, the EAC NTB Unit reported the trader confirmed through the EAC Secretariat that the issue had been resolved
NTB-001-138	1.1. Export subsidies	2023-02-01	Tanzania: Tanzania Revenue Authroity	Kenya	Resolved 2024-03-09	View
Complaint:	SCT TRA at the ICD Kenya is delaying approval of export documents causing costly delays and non-timely delivery of products to clients in URT. To release the tuck took 5 days. We have an issue with TRA where the physical documents have to be submitted manually. Exporters lodges documents waits for release, goes back for BT and still for a movement sheet and this is an online thing you must wait. In case the movement sheet is not transmitted, exporters submit again for retransmission. There is always a long queue in the ICD-TRA office that consumes a lot of time for exporters to be attended to. This back-and-forth process is delaying the export process. 1. We request URT to resolve the matter and grant timely approval of export documents. 2. URT should automate the approvals and avoid manual approval. 3. When the SCT system is down, there should be quick resolution and an agreed time to release goods manually. We request for timely delivery of goods to avoid the costly delays caused by URT. Truck loaded on 24/10/2023 25/10/2023-Submitted physical file to Tra, release denied we were told to provide ETR receipt and tax invoice 26/102023- Submitted the file with all new requirements, release denied again, that the tax invoice does not match with the invoice on the assessment documents, the assessment document was declared based on proforma invoice 27/10/2023-Submitted the file again and release was issued ,BT was declared and received the same day from the agent.. 30/10/2023-submitted the file again movement sheet was generated. TZNG-23-1438288 & TZNG-23-1437343 26/9/2023- The files for the above assessment documents were submitted to TRA at ICD • TZNG-23-1437343 - release was issued. • TZNG-23-1438288 -was asked to compare manifest and compared the same date. 27/9/2023- the files were submitted again at 11 am • TZNG-23-1437343- nothing was done. • TZNG-23-1438288- release was issued. On 27/9/2023 at 3 pm the files were submitted again • TZNG-23-1437343-Movement sheet was generated. • TZNG-23-1438288-movement sheet was generated.
Resolution status note:	The Secretariat advised that this issue is operational and was not considered as an NTB"
NTB-001-139	1.1. Export subsidies	2023-02-01	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2024-03-09	View
Complaint:	1. stoves manufactured by the Burn Manufacturers company have been denied preferential market access when being transferred to URT; the reason being the company was under duty remission scheme. However, the gazette notice has since expired, and reconciliations done on the consumption of they earlier DRS inputs. Further, Burn Manufacturing Kenya, did not apply for renewal of the gazettement of DRS in the current financial year, 2023-2024. 1)That Burn manufacturing was gazette for duty remission in the financial year, 2022-2023. 2)That the gazette notice has since expired, and reconciliations done on the consumption of they earlier DRS inputs (sample clearance letters attached) 3)That Burn Manufacturing Kenya, did not apply for renewal of the gazettement of DRS in the current financial year, 2023-2024. Kenya request URT to allow the stoves being transferred by Burn manufacturing be accorded preferential treatment since they are originating in Kenya, in accordance with EAC Rules of Origin, 2015, and the company is nolonger under any remission scheme.
Resolution status note:	The Secretariat reported that the company was under duty remission and had not fulfilled the procedures they needed to follow after the expiry of the gazette"
NTB-001-217	1.1. Export subsidies	2024-09-24	Tanzania: Kabanga	Burundi	Resolved 2026-03-04	View
Complaint:	URT IS IMPOSING TO BURUNDI A TAX FOR SALUBRITY FOR TRANSIT TRUCKS imposed by port health on borders. This case is for 2 borders : Kabanga and Mutukula with different dates: 24 September 2024 and 02 October 2024.
Resolution status note:	URT reported that the matter is not discriminative. The measure applies to all entry and exit points and it applies to Tanzanians as well. The Republic of Burundi confirmed that the NTB was resolved.
NTB-001-240	1.1. Export subsidies	2024-11-01	Kenya: Kenya Diary Board (KDB)	Uganda	Resolved 2025-05-30	View
Complaint:	The Government of Kenya, through the Kenya Dairy Board (KDB), has not issued export permits for Ultra-High Temperature (UHT) milk destined for Kenya since November 2024. This action constitutes a violation of the East African Community (EAC) Common Market Protocol and the Non-Tariff Barrier (NTB) Act, which is designed to facilitate the free movement of goods within the region. The continued restriction has had severe consequences for Ugandan traders, leading to significant financial losses and, in many cases, the closure of their export businesses. This situation not only undermines regional trade commitments but also disrupts economic integration efforts within the EAC.
Resolution status note:	Kenya informed the 38th RMC that: 1. Transfers of milk from Uganda to Kenya is ongoing 2. 10 million litres of milk were transferred from Uganda to Kenya between January and March 2025 3. 70 million Kgs have been transferred from Uganda to Kenya in 2024, and 67 million Litres transferred in the same period. 4. Kenya has no quotas on milk, and over 100 importers have been registered to transfer milk from Uganda to Kenya 5. Issued permits for milk if not absorbed effectively, do not allow for extension as per the regulations. Kenya confirmed that the applications for the permits applied in November 2024 by Uganda were issued in March 2025 and provided evidence to Uganda for that matter. Hence, the NTB was resolved
NTB-000-301	5.3. Export taxes Policy/Regulatory	2009-09-09	Madagascar: Department of Customs	Madagascar	Resolved 2010-07-26	View
Complaint:	Royalty levy of 1,5% is charged exports of transformed wood
Resolution status note:	This is a measure to safeguard the environment. The elimination of non-tariff barriers will be done gradually.
NTB-000-309	5.3. Export taxes Policy/Regulatory	2009-09-09	Democratic Republic of the Congo: Ministry of Trade	Democratic Republic of the Congo	Resolved 2010-07-30	View
Complaint:	Export duty is levied on timber.
NTB-000-141	5.3. Export taxes	2009-07-27	Mauritius: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Mauritius charges an export tax on sugar
Resolution status note:	Mauritius reported that taxes were eliminated in 2004
NTB-000-103	5.3. Export taxes	2009-07-26	Namibia: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Namibia imposed export levies on live animals, hides and skins .
NTB-000-277	5.3. Export taxes	2009-09-08	Rwanda: Ministry of Trade	Rwanda	Resolved 2011-10-27	View
Complaint:	Export levies of 15% is charged on unprocessed goat hides
Resolution status note:	Rwanda hs lifted the ban on exportation of raw hides and skins. However, the 5th EAC regional forum on NTBs held from 1-3 Septmber 2011 noted that the ban was appllied by all EAC countries with the aim to encourage value addition on raw hides towards export.
NTB-000-228	5.3. Export taxes	2009-07-28	South Africa: Ministry of Trade	Botswana	Resolved 2010-11-22	View
Complaint:	In South Africa, Minister can impose export tax under the Livestock and meat industries Act
Resolution status note:	South Africa reported that this act is in Botswana not SA. SA has an ‘Animal Health Act and the Meat Safety Act’, there are no export taxes under this act.
NTB-000-648	5.3. Export taxes Policy/Regulatory	2014-12-11	Uganda: Uganda Revenue Authority	Rwanda	Resolved 2015-11-18	View
Complaint:	Charge of "export tax" of 0.2 % of raw materials exported from Uganda by Rwanda Premier Tobacco Company Ltd
Resolution status note:	At the 16th EAC Forum on NTBs, Uganda undertook to study evidence provided by Rwanda and report back to the next meeting of the forum. UGANDA is adhering to EAC preferential treatment.
NTB-001-065	5.3. Export taxes	2022-04-01	Botswana: Ministry of Finance	South Africa	Resolved 2023-10-05	View
Complaint:	Botswana government is about to introduce the Tax Stamps on all imported products and that would affect the South African Wine Industry. The Tax Stamp imposition has been confirmed by the Botswana Minister of Finance and they have appointed the Service Provide that would conduct a Research.
Resolution status note:	The NTB BW NCP has provided the legal instruments gazetted by the BW Government on the matter.
NTB-000-099	1.2. Government monopoly in export/import	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Botswana has single marketing channel for maize
Resolution status note:	Botswana reported that she has multi channel maize marketing. Ministry of Agriculture issue import permits to ensure balance between local sourcing and importation.
NTB-000-097	1.2. Government monopoly in export/import Policy/Regulatory	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2020-03-13	View
Complaint:	Botswana has a single channel marketing for meat.
Resolution status note:	Botswana reported that the BMC Act is under review by Ministry of Agriculture to allow entry of other players.
NTB-000-097	1.2. Government monopoly in export/import Policy/Regulatory	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2020-03-13	View
Complaint:	Botswana has a single channel marketing for meat.
Resolution status note:	On 13 March 2020, Botswana Focal Point reported that the Botswana Ministry of Agricultural Development and Food Security was in the process of establishing a meat regulator that will oversee import and export of meat products including beef. A regulation was issued late 2019 repealing the clause on the Botswana Meat Commission (BMC) Act that gave BMC the mandate as the sole exporter of cattle and its edible products, and instead mandated the Minister of Agricultural Development and Food Security to consider applications for any person wishing to export beef and its products.
NTB-000-096	1.2. Government monopoly in export/import	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Botswana has single channeling marketing for wheat.
Resolution status note:	Botswana reported that she does not have a single marketing channel for wheat.
NTB-000-098	1.2. Government monopoly in export/import	2009-07-26	Botswana: Ministry of Trade	South Africa	Resolved 2010-11-22	View
Complaint:	Botswana has single marketing channel for dairy
Resolution status note:	Botswana reported that there is free entry of other players. It is not restrictive
NTB-000-102	1.2. Government monopoly in export/import Policy/Regulatory	2009-07-26	Mauritius: Ministry of Agriculture	South Africa	Resolved 2010-11-22	View
Complaint:	Mauritius has single marketing channel for agricultural products
Resolution status note:	Mauritius reported that she is a net food importer and therefore state regulated agencies are necessary to coordinate food imports into that country for food security purposes

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