| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-000-063 |
7.8. Consular and Immigration Issues |
2009-07-23 |
Lesotho: Ministry of labour |
Lesotho |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Lesotho is restricting employment of qualified manpower nit available in that country |
|
|
Resolution status note:
|
Lesotho reported there are expatriates who are working in Lesotho in various professions, so there is no employment restriction of qualified manpower in the country. |
|
|
NTB-000-325 |
7.8. Consular and Immigration Issues |
2009-09-09 |
Mozambique: Ministry of Home Affairs |
Eswatini |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Mozambique requires visas for swaziland business people |
|
|
NTB-000-112 |
7.8. Consular and Immigration Issues |
2009-07-26 |
Namibia: Ministry of Home Affairs |
South Africa |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Work permits are required from consultants and business representatives even for one day visits. |
|
|
NTB-000-398 |
7.8. Consular and Immigration Issues |
2011-02-22 |
Mozambique: Ministry of Interior - Immigration Department |
Mozambique |
Resolved
2011-09-19 |
View |
|
Complaint:
|
Foreigners are required to have a biometric document, either visa or residence document. This document is issued by the Ministry of Interior. The fees for issuing such documents are substantially higher than the cost of issuing the actual document, given that a passport containing a number of pages is charged at a much lower rate than a visa or residence document, while a visa is a sticker in a passport and a residence document is a simple plastic credit card-style ID. In addition for any national that is not from a Lusophone country a surcharge is levied over and above the cost of issuing the document. There is no indication of what this surcharge is levied for, since it does not equate to the service of actually issuing the document (which is covered by the actual document fee). |
|
|
Resolution status note:
|
Mozambique reported that there is no regional fee standard to benchmark with. Visas are issued by a private sector company. Ministry of Interrior does not therefore control the visa fees. |
|
|
Products:
|
98: Reserved for national use |
|
|
NTB-000-421 |
7.8. Consular and Immigration Issues
Policy/Regulatory |
2011-07-07 |
Zambia: Chirundu |
Zimbabwe |
Resolved
2013-04-13 |
View |
|
Complaint:
|
A comercial truck driver's trip was rejected entry into Zambia ,the driver was rejected entry after the expected required number of days (90) allowed entry into Zambia had expired within a period of 12 months . The company was required to pay ZK 2 million for a three month permit. The fees are too exhobitant especially for small scale transport companies. Visa restriction on the movement of commercial vehicle drivers on duty have been experienced in Angola, Namibia, South Africa and Zambia. |
|
|
Resolution status note:
|
Pursuant to the SADC transport Protocol signed by Heads of States on the 22nd August 1996 in Maseru, Lesotho and the Memorandum of Understanding (MoU) on Walvis Bay -Ndola-Lubumbashi Corridor signed in March 2010 in Livingstone, Zambia, Zambia directed all Regional Immigration Officers to issue one (01) year Transit Permit to all Foreign truck drivers. The Truck Drivers permit is issued in aacordance to section 32 ,Border Pass and Transit Permit of the Immigration Act of Zambia implememnted from 09 December 2011. |
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|
Products:
|
1511.10: Crude palm oil |
|
|
NTB-000-442 |
7.8. Consular and Immigration Issues |
2011-09-03 |
Kenya: Immigration Department |
Rwanda |
Resolved
2014-12-11 |
View |
|
Complaint:
|
Lengthy procedures for issuing work permits by Kenya, Uganda and Tanzania Immigration departments.As per BCI 2008 ,business take between 1-5 months to acquire work permits for workers sourced from another EAC country.Businesses are forced to employ locals who may lack required skills. |
|
|
Resolution status note:
|
At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, EAC Secretariat reported that the Kenya had abolished this requirement. This NTB is therefore resolved |
|
|
NTB-000-452 |
7.8. Consular and Immigration Issues |
2011-09-03 |
Tanzania: Mbeya |
Uganda |
Resolved
2012-04-26 |
View |
|
Complaint:
|
Tanzania Border posts charge Visa charges of US$ 250 for businessmen from Uganda. |
|
|
Resolution status note:
|
At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Tanzania reported that it does not charge visa from EAC members. |
|
|
NTB-000-777 |
7.8. Consular and Immigration Issues |
2017-05-05 |
Tanzania: Ministry of Home Affairs - Immigration |
Uganda |
Resolved
2018-05-12 |
View |
|
Complaint:
|
Tanzania imposes Business visa fees of US$100 charged contrary to provisions of the Common Market Protocol |
|
|
Resolution status note:
|
During the Senior Officials' meeting held in October, 2017 Tanzania reported that she would follow up with the relevant Authorities on the NTB of charging Business VISA fee for drivers and report back to the Regional Forum in March, 2018. During the 25th EAC Regional Forum on NTBs held from 9- 12 May 2018 Uganda reported that the requirement had been lifted and therefore the issue has been resolved. |
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|
NTB-000-059 |
7.3. Corruption |
2009-04-20 |
Kenya: Rwanda to Mombasa Highway |
Rwanda |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Road blocks along the Northern Corridor for transporters carrying goods from Rwanda to Mombasa Port
The policemen at road blocks demand payments of 1000 Uganda Shillings and 50 Kenya shillings. Once you have made the payments they don't even bother to check on what you are carrying. |
|
|
Resolution status note:
|
Kenya reported that issue was resolved through COMESA customs and trade committee meeting |
|
|
NTB-000-389 |
7.3. Corruption |
2011-01-28 |
Kenya: Sirari Border Post |
Tanzania |
Resolved
2011-08-29 |
View |
|
Complaint:
|
Police officers at the Kirumu check point are harrassing Truckers bringing goods to Tanzania through Sirari border post. The harrassment is associated with attempts to solicit for bribes. Truck owners claimthat although they usually have all the customs receipts pertaining to the merchandise they are carrying, police officers have continued to hassle them for no apparent reasons. |
|
|
Resolution status note:
|
At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported a necessary disciplinary action had been taken to address this problem. |
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|
NTB-000-399 |
7.3. Corruption |
2011-02-21 |
Zimbabwe: kariba border post |
Zimbabwe |
Resolved
2012-03-28 |
View |
|
Complaint:
|
Lake harvest company was refused to export fish using kariba bridge on this particular date yet they were allowed to do so ,the man who was on interpol this day wanted some money from this company as bribe ,after refusal he denied to stamp the gate pass, this led to the fish to be bad and it was 4tonnes,all that fish perished as they took long in negitiating |
|
|
Resolution status note:
|
At the 9th meeting of the SADC Sub-committee on trade facilitation, Zimbabwe reported that complaints relating to bribery should be reported immediately to the officer in charge for traceability and immediate action besides the online system for transparency. This could have been a once off incidence |
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|
NTB-000-399 |
7.3. Corruption |
2011-02-21 |
Zimbabwe: kariba border post |
Zimbabwe |
Resolved
2012-03-28 |
View |
|
Complaint:
|
Lake harvest company was refused to export fish using kariba bridge on this particular date yet they were allowed to do so ,the man who was on interpol this day wanted some money from this company as bribe ,after refusal he denied to stamp the gate pass, this led to the fish to be bad and it was 4tonnes,all that fish perished as they took long in negitiating |
|
|
Resolution status note:
|
This issue was discussed by the National Monitoring Committee at their workshop held on 21 July in Harare which noted that such incidences do occur and proposed that the concerned authorities, namely Police Department and the Ministry of Industry and Commerce take up the matter for investigation with a view to putting in place systems for detterement of such practices in future.
On 22 March 2012, Zimbabwe Revenue Authority Focal Point reported that ZIMRA had since had consultations with Zimbabwe Republic Police on this once off incident. The two parties expect that this would not happen again. The Lake Harest Company was advised that, in future , they should report such incidences immediately either to ZIMRA or the the Senior police officers at Kariba so that they are dealt with immediately . This matter is therefore considered resolved |
|
|
NTB-000-449 |
7.3. Corruption |
2011-06-16 |
EAC |
Rwanda |
Resolved
2016-06-30 |
View |
|
Complaint:
|
Corruption along the Northern and Central Corridors (police roadblocks, weighbridge and border gates. |
|
|
Resolution status note:
|
This NTB is no longer obtaining . |
|
|
NTB-000-673 |
7.3. Corruption |
2015-06-14 |
Botswana: Martins Drift |
|
Resolved
2016-02-26 |
View |
|
Complaint:
|
A Zambulk Tanker carrying Fuel was weighed at the subject weighbridge with the following axle masses: Steer axle - 6960 kg (legal limit 8000 kg); Drive axles - 17660 kg (legal limit 18000 kg); Trailing axles - 24160 kg (legal limit 24000 kg). Tolerance is 5% on an axle set or on GVM, in this case it would be 1200 kg on the trailing axle set. The weighbridge official printed a weighbridge ticket for the driver which reflected the weights indicated above and showed the legit limits as indicated above with the Total GVM being 48780 kg and the max or legal limit being 50000 kg. This vehicle was within the legal limit on GVM and well within the tolerance on the trailing axle set. Yet printed at the bottom the weighbridge ticket is the comment - TRUCK MUST EXIT AND RETURN TO DISPATCH IMMEDIATELY SO THAT THE LOAD CAN BE CORRECTED!!! (see attached weighbridge ticket). When the driver queried this with the weighbridge official he was told that he must park off the truck and move fuel from the rear tank to the front tank to correct the load. This is clearly not an option and highly dangerous given the nature of the product being carried. The driver went back and started negotiating and gave her Pula 200. The Operator refused to give the driver 5% when entering Botswana. The Operator said it is only applicable AFTER the Martins Drift Weigh Bridge. At Serule and Francistown there was no problem.
This is obviously an attempt a corrupt activity that is taking place at this weighbridge and needs to be stamped out immediately. |
|
|
Resolution status note:
|
On 26th February 2016, Botswana Focal Point reported that the general public and business community were encouraged to report all corruption cases with Botswana Police as and when they happen. There are police officers stationed at all Botswana entry points. This will assist in addressing corruption issues. However, it should be noted that the 5% is not applicable at the 1st weigh bridge in Botswana but AFTER the 1st weigh bridge. In this instance, it will be applicable in Serule or Francistown. |
|
|
NTB-000-754 |
7.3. Corruption |
2017-07-01 |
Mozambique: Police checkpoint in Dondo |
Mozambique |
Resolved
2020-02-06 |
View |
|
Complaint:
|
A week or so ago one of the drivers got stopped at Dondo Check Point in Mozambique.
They told the driver that his International Driving Permit (AA) was fake.
We ended up having to pay a fine of 50,000 mts equating to $833.00. With administration charges we have paid out $1,026.00 (fine attached)
The AA have verified our Driving permit is actually not fake.
Attached the report from our agent in Beira of Beloma Mr. Dirk Dieltiens.
Attached his report and correspondence.
Attached the old and new Permit from AA and the letter confirming documentation is in good order. |
|
|
Resolution status note:
|
on 6 February 2020, SADC NTBs Focal Point advised that they had contacted the Mozambican Focal Pont who confirmed that the NTB was resolved. |
|
|
Products:
|
98 - 99: Service |
|
|
NTB-000-926 |
7.3. Corruption |
2019-11-04 |
Mozambique: Delegação Aduaneira de Zobwe |
Malawi |
Resolved
2021-07-09 |
View |
|
Complaint:
|
Bus travelers are being charged R50 on Zobue and Cuchamano border with Mozambique for passport stamping on Entry and Exit as traders travel by Road. |
|
|
Resolution status note:
|
The National Migration Service (SENAMI) suspended the border fee in 2010 and, even when it was being charged, it was forty-nine Meticais and forty-four Centavos (49.44 MZN) and not fifty Rands. |
|
|
NTB-000-931 |
7.3. Corruption |
2019-11-26 |
Zambia: Mazabuka |
|
Resolved
2020-06-24 |
View |
|
Complaint:
|
Zambia Police (not RTSA) often demand first aid kits from Heavy Goods Drivers. As outlined in Roads and Road Traffic Act, Chapter 464, Third Schedule (Regulation 17), this is NOT a requirement for a HGV, but rather for a passenger omnibus or taxi (vehicles carrying passengers for reward). As best practice and as required by some customers, a few HGV operators do place sealed first aid kits in the cabs of the trucks. ZP then break the seal and claim the kit is incomplete. |
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|
Resolution status note:
|
On June 24 2020, Zambia Focal Point reported that the complaining company had confirmed that this problem was no longer an issue therefore it id resolved |
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|
NTB-000-261 |
7.4. Costly procedures |
2009-09-08 |
Angola: Ondjiva Customs |
Namibia |
Resolved
2011-11-30 |
View |
|
Complaint:
|
Extended and unpredictable turnaround time resulting in additional costs of trucking into Angola. |
|
|
Resolution status note:
|
During the NTBs national workshop held in Angola on 30 November 2011 it was reported that customs observations were that truck drivers leave trucks at the Angola borders for 3 or more days and return to Oshikango to resolve personal issues, claiming that they are processing documents. Too many trucks are parked at the border without information where the drivers are. In some cases drivers have reported that they are not clear of the physical addresses of destination of the load in Angola. Angola Customs is investing in creating the best conditions for commercial and non commercial border users. Santa Clara border is undergoing a massive expansion with a view to become a regional and international example of trade facilitation infrastructures. |
|
|
NTB-000-161 |
7.4. Costly procedures |
2009-07-27 |
Tanzania: Ministry of Trade |
Tanzania |
Resolved
2016-06-15 |
View |
|
Complaint:
|
A number of non-tariff fees are levied on agricultural and manufactured products. Examples are: inspection fees, Warehousing fees; Air Cargo levy; Agricultural Cess, Livestock Marketing Cess, landing and parking fees, seaman's levy and farm support fees. |
|
|
Resolution status note:
|
The SADC Sub Committee on Trade facilitation carried out a review of long standing NTBs and found out that the various fees identified above, i.e. inspection fees, warehousing fees; air cargo levy; agricultural cess, livestock marketing cess, landing and parking fees, seaman's levy and farm support fees were acceptable as long as they are for the services rendered and are also provided for in the national legislations.
This is finding therefore resolves the NTB |
|
|
NTB-000-391 |
7.4. Costly procedures |
2011-02-14 |
Mozambique: Ministry of Finance |
Mozambique |
Resolved
2011-09-29 |
View |
|
Complaint:
|
Withholding tax of 20% is charged on any payment made to a company not registered in Mozambique. Export of fresh produce to Europe by airfreight, or to South Africa by refrigerated road haulage cannot be carried out by any company registered in Mozambique. Therefore payment to service providers such as international airlines and road hauliers engaging in export of perishable goods to Europe or South Africa is subject to payment of 20% withholding tax. International airlines and road hauliers do not accept the deduction of this tax meaning the exporting company based in Mozambique must assume this as a cost, thus increasing the cost of export products, and reducing the margin made on exporting these products |
|
|
Resolution status note:
|
At the consultative meeting held between SADC Secretariat and Mozambique NTBs focal Points in Maputo on 19 September 2011, Mozambique reported that all compaines doing commercial business in the territory must be registered in that country. Foreign haulage companies wishing to participate in local business must therefore conform with legal requirements. |
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Products:
|
0708.10: Fresh or chilled peas "Pisum sativum", shelled or unshelled |
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