Complaint

Complaint number
NTB-000-398  
NTB Type
7.8. Consular and Immigration Issues  
Complaint
Foreigners are required to have a biometric document, either visa or residence document. This document is issued by the Ministry of Interior. The fees for issuing such documents are substantially higher than the cost of issuing the actual document, given that a passport containing a number of pages is charged at a much lower rate than a visa or residence document, while a visa is a sticker in a passport and a residence document is a simple plastic credit card-style ID. In addition for any national that is not from a Lusophone country a surcharge is levied over and above the cost of issuing the document. There is no indication of what this surcharge is levied for, since it does not equate to the service of actually issuing the document (which is covered by the actual document fee).  
Status note
Mozambique reported that there is no regional fee standard to benchmark with. Visas are issued by a private sector company. Ministry of Interrior does not therefore control the visa fees.  
Progress update note
Awaiting response from imposing country  
Policy or regulatory NTB
No 
Location
Mozambique: Ministry of Interior - Immigration Department (Government institution)  
Reporting Country or Region
Mozambique  
Country specific trade issue
No  
Date of incident
2011-02-22  
Status
Resolved  
Date of resolution
2011-09-19  
Product Description
All products


 
Total value
0  
Date reported
2011-02-22 16:49  
Modified
2011-09-19 12:16