| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-000-845 |
8.4. Transport related corruption |
2018-09-03 |
Tanzania: Rusumo |
Rwanda |
Resolved
2018-11-16 |
View |
|
Complaint:
|
Tanzania has introduced an escort fee imposed by TRA from Dar Es Salaam to Rusumo. |
|
|
Resolution status note:
|
Tanzania reported that this NTB was resolved through administrative procedures. |
|
|
NTB-000-840 |
2.3. Issues related to the rules of origin |
2018-09-06 |
Tanzania: Namanga |
Kenya |
Resolved
2018-11-16 |
View |
|
Complaint:
|
Tanzania not granting preferential tariff treatment and non-recognition of EAC Certificate of Origin issued by KRA to leaf springs. |
|
|
Resolution status note:
|
Kenya reported during the 25th EAC Regional Forum on NTBs that it was Resolved |
|
|
NTB-000-846 |
7.5. Lengthy procedures |
2018-09-06 |
Tanzania: Namanga |
Kenya |
Resolved
2018-11-16 |
View |
|
Complaint:
|
Tanzania registers Kenya Trucks carrying transit goods. |
|
|
Resolution status note:
|
Tanzania informed the meeting that it is not a new registration but recording them in the system for the purpose of the SCT. This is done annually and is free. URT informed the Meeting that this is declaration and recording of trucks but not registration.
The NTB was resolved |
|
|
NTB-000-843 |
2.3. Issues related to the rules of origin |
2018-09-12 |
Kenya: |
Tanzania |
Resolved
2018-11-16 |
View |
|
Complaint:
|
KRA does not give preferential treatment for Azam energy drink exported by bakressa company and has uplifted invoice from USD 3.97 to 5.04 for Azam drink juice products. KRA has uplifted the invoice per carton of Azam drink juice products of Azam Bakhresa Group. KRA restricted 2 trucks that carried 50 tons of Azam Energy Drink to enter Kenya from Tanzania. KRA restricted the trucks until they paid extra tax for each carton from USD 3.97 to USD 5.04. The uplifting of the invoice value happened after the customer had already paid all taxes for KRA by using value of USD 3.97. |
|
|
Resolution status note:
|
During the Meeting, URT reported that this NTB was not resolved. |
|
|
NTB-000-858 |
7.5. Lengthy procedures |
2018-09-19 |
EAC |
Uganda |
Resolved
2019-04-26 |
View |
|
Complaint:
|
Denial, Delays and Mis-handling of Uganda beverages especially soft drinks and Bella wines entering Burundi, Tanzania, Kenya and Rwanda markets. Customs Officials usually delay clearing of Uganda soft drinks and Bella wines manufactured in Uganda entering Burundi and Rwanda without any justification thus causing damages and losses. |
|
|
Resolution status note:
|
During the 27th NTBs Forum held from26th April - 4th May 2019 Rwanda and Uganda reported that this problem has been resolved |
|
|
NTB-000-857 |
8.3. Immigration requirements (Visa, travel permit) |
2018-10-01 |
Tanzania: Kilambo |
|
Resolved
2023-02-20 |
View |
|
Complaint:
|
Tanzania charging of Business Visa of USD 250 to EAC business persons entering URT charged as Certificate of Temporary Assignment (CTA) at all borders |
|
|
Resolution status note:
|
The regulations went through the legal draftspersons. They decided to do away with having Regulations as this was not provided for under the CMP. However, some of the provisions that were in the Regulations were included in the revised EAC Schedule on Progressive Liberalization of Services. This includes the provision on the Removal of Barriers to Trade in Services. With this, all barriers under Trade in Services will be progressively removed as per the EAC Schedule. Hence the meeting agreed to resolve this NTB as it has been taken care of in the Schedule. |
|
|
NTB-000-836 |
2.6. Additional taxes and other charges
Policy/Regulatory |
2018-10-26 |
Tanzania: Tanzania Dairy Board |
Rwanda |
Resolved
2023-02-20 |
View |
|
Complaint:
|
Milk exported to Tanzania attracts numerous charges collected by different institutions including Tanzania Bureau of Standards, Tanzania Foods and Drugs Authority and Tanzania Dairy Board.
Also, to import a kilogramme of milk in Tanzania, under the newly signed Animal Diseases and Animal Products Movement Control Regulations published on 31st August 2018 (Government Notice No 476) and which entered into force on 1st October 2018, Tanzania now requires to pay Tsh 2,000 on milk imported from outside the country from Tsh150. This is a 1,233% increase (https://allafrica.com/stories/201810030671.html ).
This is a total ban since milk imported cannot compete with the local one. |
|
|
Resolution status note:
|
URT reported to the regional meeting that TFDA does not exist, TBS and TMDA do not charge. Hence the issue of numerous charges is resolved. The Tanzania Dairy Board Charges have been revised from 2,000 to 1,000 through Government Notice number 478 of July 2022. The remaining charge is part of the ongoing process of harmonization of fees, levies, and charges. Hence the meeting agreed that the NTB is resolved. |
|
|
NTB-000-890 |
7.10. Other |
2018-11-19 |
Kenya: Moi International airport |
Tanzania |
Resolved
2019-04-23 |
View |
|
Complaint:
|
A Tanzania trader (02 Export Gem Company Limited of Arusha, Tanzania) had exported a consignment of minerals to Kenya. However, the business deal was not sealed and hence the consignment was directed to be taken back to the Country of Origin (Tanzania). All documentation regarding the return of the consgnemnt were processed between TRA and KRA and were concluded. But KRA could not realease the consignment to the Tanzania Trader. Despite all efforts made physically, on phone and in writting, KRA has held the consignment since November, 2018 to date. The company has incured losses in following up on the consignment including among others Hotel bills, escort fees, transfer car fees, storage fees, fees related to documentation processing.
KRA is required to release the consignment to the trader and re-emburse all the costs related to the delay in releasing the consignment. |
|
|
Resolution status note:
|
This matter was therefore resolved at the Bilateral meeting held on 22-23 April 2019 between Kenya and Tanzania . Kenya committed to deliver the minerals to the trader on 27th April, 2019 at Taveta border Post |
|
|
NTB-000-882 |
2.3. Issues related to the rules of origin |
2018-12-17 |
Tanzania: Namanga |
Tanzania |
Resolved
2019-04-27 |
View |
|
Complaint:
|
Denial of preferntial treatment for products produced by Tanzania Breweries (TBL) Ltd.
Kenya is insisting that Tanzania produced Beer (Redds and Castle Lite) are manufactured in South Africa. |
|
|
Resolution status note:
|
During the Bilateral Meeting held on 23- 27 April, both parties agreed to undertake verification of the plants. Meanwhile, Kenya will accord preferential treatment to Tanzania beer . |
|
|
NTB-000-904 |
1.14. Lack of coordination between government institutions |
2019-04-05 |
Uganda: Mutukula |
Tanzania |
Resolved
2019-10-31 |
View |
|
Complaint:
|
Posting of sufficient personnel to Mutukula One Stop Border Post (OSBP). Tanzania has already deployed staff necessary to meet the 24/7 working hours. But Ugandan border officials does not work 24/7. Thus, business from Tanzania to Uganda is severely affected. |
|
|
Resolution status note:
|
During the Sectoral Committee on Trade held on 31 October 2019, the Republic of Uganda reported that the Mutukula OSBP is now fully operational at 24/7 basis. The following number of staff from respective agencies were deployed:
Customs (URA) - 25
Immigration (MIA) - 11
Ministry of Agriculture Animal Industry and Fisheries - 3
All other relevant agencies (MAAIF) are present at the OSBP
Hence the NTB was resolved. |
|
|
NTB-000-920 |
2.8. Lengthy and costly customs clearance procedures |
2019-06-01 |
Tanzania: Namanga |
Kenya |
Resolved
2019-11-07 |
View |
|
Complaint:
|
Lengthy documentation in TRA thus delays and demurrage costs
It takes not more than 3 days to get all necessary documents for Kenya, Rwanda and Uganda while it can take upto 10 days(or more) for TZ since all documentation is processed though the exit border before truck leaves Kenyan side
EXPORT DOCUMENTS REQUIRED IN RWANDA, KENYA & UGANDA
EAC CERTICATE
ENTRY
EXIT
RELEASE ORDER
EXPORT DOCUMENTS REQUIRED IN TANZANIA
EAC CERTICATE
ENTRY
EXIT
RELEASE ORDER
MOVEMENT SHEET
TRANSPORT PERMIT
There is no requirement for transport permit for KE, UG & RW.
There is need for customs to harmonize and reduce documentations so as to simplify export processes and facilitate trade. |
|
|
Resolution status note:
|
Tanzania reported that
a) Transport permits for chemicals related products are issued once the import permit has been issued.
b) For the case of this evidence provided by Kenya, the import permit no.964556 was issued to Kiboko Precoated sheer on 21st of August, 2019 and on the same date 21st of August, 2019, a transport permit 174391 was issued to transport the said chemicals (Charan sign& Sons campany) and therefore there were no delays in issuing the transport permit as it was issued on the same day. It should be noted that the company imports those chemicals is the Tanzania company and transporter of those chemicals was Kenyan Company.
c) United Republic of Tanzania is requesting all exporters to seek all necessary document required before arrival at the Border Post to avoid any delayed and register on the online portal
d) Currently Tanzania do provide chemical and transport permits from Monday to Saturday using the online portal. In addition to that, we have chemical inspectors at all border points operating 24/7 |
|
|
NTB-000-910 |
2.3. Issues related to the rules of origin
Policy/Regulatory |
2019-08-28 |
Rwanda: Rusumo |
Tanzania |
Resolved
2020-09-01 |
View |
|
Complaint:
|
The Rwanda Revenue Authority has denied preferential treatment on silk coat product from Tanzania. |
|
|
Resolution status note:
|
During the RMC meeting held on 1 September 2020, Rwanda reported that the preferential treatment is being granted for these goods. Hence the NTB is resolved.Tanzania to consult the company concerned and provide feedback. |
|
|
NTB-000-912 |
2.3. Issues related to the rules of origin
Policy/Regulatory |
2019-09-10 |
Burundi: Bujumbura Port |
Tanzania |
Resolved
2021-04-05 |
View |
|
Complaint:
|
Republic of Burundi has denied preferential treatment of MS -Plate (Iron sheet) produced by ALAF Company in Tanzania. |
|
|
Resolution status note:
|
During the NMC meeting, held in April 2021, the meeting was informed that the NTB was Resolved. |
|
|
NTB-000-916 |
3. Technical barriers to trade (TBT)
B14: Authorization requirements for importing certain products |
2019-10-02 |
Tanzania: Government Chemist Laboratory Authority. |
Rwanda |
Resolved
2020-09-01 |
View |
|
Complaint:
|
Requirement by United Republic of Tanzania to transit trucks carrying chemicals to have export and transport chemical permits. Trucks are charged US$ 1 per ton and in most cases arbitrary charges which are imposed to transit vehicles only. The amount is applied to the entire container weight regardless of the weight of the other non-chemical products being transported in the container. Permits are difficult to obtain during week-ends and original copies are required at the border creating further delays |
|
|
Resolution status note:
|
The RMC meeting held on 1 September 2020 agreed that this complaint be resolved as it is agreeable by Law and hence is not an NTB |
|
|
NTB-000-917 |
2.9. Issues related to transit fees |
2019-10-02 |
Tanzania: Tanzania Revenue Authority |
Rwanda |
Resolved
2020-09-10 |
View |
|
Complaint:
|
Requirement by Tanzania Revenue Authority to Rwandan transporters to use two customs bonds on the Northern-Central Corridor (Kigali-Rusumo-Mombasa via Holili-Taveta border post) costing US$ 150 on departure and US$ 80 on return |
|
|
Resolution status note:
|
During the SCTIFI the Republic of Rwanda noted that the the regional bond will be concluded by 1st July, 2021; in the interim traders are incurring double costs and hence urged the United Republic of Tanzania to waive the requirement of the Regional bond while awaiting the finalisation of the Same.
On the issue of waiving the requirement of the Regional bond, Tanzania reported that the Commissioners of Customs will advise during their engagement.The SCTIFI agreed that the issue is operational and should be referred to the Committee on Customs for resolution. Hence it is resolved in this EAC Time Bound Programme |
|
|
NTB-000-968 |
1.7. Discriminatory or flawed government procurement policies |
2020-01-10 |
Tanzania: Government Chemists & Lab Allied (GLCA) |
Kenya |
Resolved
2020-09-01 |
View |
|
Complaint:
|
Chemical Transport Permit for vehicles transporting Kenya’s carbon dioxide (food grade) is classified as a chemical in Tanzania (C02) The license to transport chemicals into Tanzania costs approx. US$ 2/mt. So for trucks which are usually approx. 20mt, are required to pay US$ 40 per truck. The license is issued by GCLA. |
|
|
Resolution status note:
|
During the RMC meeting held on 1 September 2020 , the Secretariat advised that the East African Community Vehicle Load Control Act of 2016 Article 9 read together with the East African Community Vehicle Load Control (Special Loads) Regulations, 2018 Article 12 provides for special categories of vehicle loads that shall only be transported through the Regional Trunk Road Network if a special permit has been issued by the Minister of the relevant Partner State. Carbon dioxide is a chemical that is classified under the Industrial and consumer chemical (Management and Control) Act (pg 55) as hazardous loads and hence needs a special permit to be transported.
The small service fee charged is non-discriminatory and is provided for by Law. Therefore this is not an NTB and should be resolved. |
|
|
NTB-000-961 |
8.8. Issues related to transit |
2020-04-24 |
Tanzania: Benaco and Rusumo. |
EAC |
Resolved
2020-05-20 |
View |
|
Complaint:
|
An incident with truck drivers in Benaco, Tanzania, who prevented cargo trucks destined for Rwanda to cross the border in protest against the new guidelines issued by the Government of Rwanda on 24th April 2020 on the movement of goods and services through Rwanda borders to prevent the spread of COVID-19 Pandemic. The same time, at Rusumo border, movement of goods and services were stopped. |
|
|
Resolution status note:
|
This NTBs was resolved bilaterally between Rwanda and Tanzania. |
|
|
NTB-000-965 |
1.4. Preference given to domestic bidders/suppliers
Policy/Regulatory |
2020-06-01 |
Kenya: Eldoret Storage KPC |
Rwanda |
Resolved
2022-06-14 |
View |
|
Complaint:
|
The issue of Kenya Pipeline Company (KPC) requiring upfront payments or a guarantee cheque for storage of oil and after expiration of the grace period of 21 days they charge 2$ per cube meter (1000 liters) per day as a fine while in Tanzania the grace period goes up to 2months. Also, in order to be able to import products through KPC , a foreign registered company is required to have an agreement with a Kenya based company to bid for them in other to be part on the Open Tender System (OTS). |
|
|
Resolution status note:
|
Kenya informed the meeting that the charges are in accordance with the existing KPA regulations. The verification charges are applicable to containers identified for verification upon the customer's request. The customer has a choice to use an independent agent. Hence this is not an NTB and is resolved. |
|
|
NTB-000-965 |
1.4. Preference given to domestic bidders/suppliers
Policy/Regulatory |
2020-06-01 |
Kenya: Eldoret Storage KPC |
Rwanda |
Resolved
2022-06-14 |
View |
|
Complaint:
|
The issue of Kenya Pipeline Company (KPC) requiring upfront payments or a guarantee cheque for storage of oil and after expiration of the grace period of 21 days they charge 2$ per cube meter (1000 liters) per day as a fine while in Tanzania the grace period goes up to 2months. Also, in order to be able to import products through KPC , a foreign registered company is required to have an agreement with a Kenya based company to bid for them in other to be part on the Open Tender System (OTS). |
|
|
Resolution status note:
|
The Republic of Kenya informed the meeting that KPC does not require upfront payment or guarantee cheque for storage of oil. Therefore, the meeting agreed that Kenya sends written communication to the Republic of Rwanda through the EAC Secretariat by 13th May 2022.The meeting was informed that the Republic of Rwanda received the letter on 11th May 2022 through EAC Secretariat.The meeting, therefore, agreed to discuss operationalization modalities during Rwanda and Kenya JPC. The meeting agreed that the NTB was resolved. |
|
|
NTB-001-013 |
1.8. Import bans |
2021-03-05 |
Kenya: All Kenyans borders |
Tanzania |
Resolved
2021-05-20 |
View |
|
Complaint:
|
On 5th March, 2021 the Republic of Kenya, through the Ministry of Agriculture, Livestock, Fisheries and Cooperatives (Agriculture and Food Authority) issued a letter to the Commissioner of Customs, Kenya to stop importation of maize from the United Republic of Tanzania following a report from a surveillance which indicated high levels of mycotoxins that are very consistently beyond safety limits. The letter that was sent to all Counties bordering the two Partner States was neither notified to the EAC Secretary General nor to the concerned Partner States as per the EAC notification procedures; causing disruption to traders carrying maize at those borders. This incidents has caused loss to our traders. |
|
|
Resolution status note:
|
The REC Focal Point reported that the NTB had been resolved by the Regional Meeting held in May 2021 |
|
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