Complaint

Complaint number
NTB-000-890  
NTB Type
Other type: Holding of consignment without any reasons  
Complaint
A Tanzania trader (02 Export Gem Company Limited of Arusha, Tanzania) had exported a consignment of minerals to Kenya. However, the business deal was not sealed and hence the consignment was directed to be taken back to the Country of Origin (Tanzania). All documentation regarding the return of the consgnemnt were processed between TRA and KRA and were concluded. But KRA could not realease the consignment to the Tanzania Trader. Despite all efforts made physically, on phone and in writting, KRA has held the consignment since November, 2018 to date. The company has incured losses in following up on the consignment including among others Hotel bills, escort fees, transfer car fees, storage fees, fees related to documentation processing.

KRA is required to release the consignment to the trader and re-emburse all the costs related to the delay in releasing the consignment.  
Status note
This matter was therefore resolved at the Bilateral meeting held on 22-23 April 2019 between Kenya and Tanzania . Kenya committed to deliver the minerals to the trader on 27th April, 2019 at Taveta border Post  
Progress update note
 
Policy or regulatory NTB
No 
Location
Kenya: Moi International airport (Airport)  
Reporting Country or Region
Tanzania  
Date of incident
2018-11-19  
Status
Resolved  
Date of resolution
2019-04-23  
Product Description
 
Total value
0  
Date reported
2019-04-11 09:40  
Modified
2019-05-03 07:11