Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 821 to 840 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-001-183	3. Technical barriers to trade (TBT) B1: Import authorization/licensing related to technical barriers to trade	2024-08-08	Kenya: Kenya Bureau of Standards	Uganda	Resolved 2025-05-30	View
Complaint:	We are experiencing unfair treatment by KEBS, Where the institution refused to recognize PERMITS Issued by UNBS. Unfortunately, efforts to engage with border KEBS officials have not been fruitful because we didn't receive any help insisting we pay the Inspection fee.
Resolution status note:	The SCTIFI noted that this was not an NTB but an operational challenge and should be referred to the Committee on Standards for consideration.
Products:	4412.94: Laminated wood as blockboard, laminboard or battenboard (excl. of bamboo, plywood consisting solely of sheets of wood <= 6 mm thick, sheets of compressed wood, inlaid wood and sheets identifiable as furniture components)
NTB-001-183	3. Technical barriers to trade (TBT) B1: Import authorization/licensing related to technical barriers to trade	2024-08-08	Kenya: Kenya Bureau of Standards	Uganda	Resolved 2025-05-30	View
Complaint:	We are experiencing unfair treatment by KEBS, Where the institution refused to recognize PERMITS Issued by UNBS. Unfortunately, efforts to engage with border KEBS officials have not been fruitful because we didn't receive any help insisting we pay the Inspection fee.
Resolution status note:	During the Sectoral Committee on Trade meeting, Partner States agreed that this was not an NTB but an operational challenge and was referred to the East African Standards Committee (EASC) for consideration.
Products:	4412.94: Laminated wood as blockboard, laminboard or battenboard (excl. of bamboo, plywood consisting solely of sheets of wood <= 6 mm thick, sheets of compressed wood, inlaid wood and sheets identifiable as furniture components)
NTB-001-183	3. Technical barriers to trade (TBT) B1: Import authorization/licensing related to technical barriers to trade	2024-08-08	Kenya: Kenya Bureau of Standards	Uganda	Resolved 2025-05-30	View
Complaint:	We are experiencing unfair treatment by KEBS, Where the institution refused to recognize PERMITS Issued by UNBS. Unfortunately, efforts to engage with border KEBS officials have not been fruitful because we didn't receive any help insisting we pay the Inspection fee.
Resolution status note:	During the38th RMC, the meeting agreed that this is an operational issue which was considered by the Standards Committee in April 2025. Hence the NTB is resolved
Products:	4412.94: Laminated wood as blockboard, laminboard or battenboard (excl. of bamboo, plywood consisting solely of sheets of wood <= 6 mm thick, sheets of compressed wood, inlaid wood and sheets identifiable as furniture components)
NTB-001-221	3. Technical barriers to trade (TBT) B8: Conformity assessment related to TBT	2024-10-03	Kenya: Lunga Lunga OSBP	Tanzania	Resolved 2025-05-30	View
Complaint:	Non-recognition of Standards certificate from TBS by KBS for salt transferred by Neelkant Tanzania company into Kenya, charging six thousand Kenya shillings for each shipment. The EAC Partner States are implementing a harmonised standard on salt.
Resolution status note:	During the 38th RMC Kenya informed that the NTB was on lime and not salt as reported. The meeting was also informed that there are two harmonized and gazetted standards on lime, but other Partner States are still using their national standards. Hence if a Partner State is using National Standards, retesting and inspection has to be done The meeting requested TBS to adopt the harmonized standards EAS;73, EAS;1165;2024 or write to EAC Secretariat in case of any specific reasons for not adopting the standard for further consideration by other Partner State Hence the NTB is resolved
NTB-000-514	8.4. Transport related corruption	2012-02-06	Zambia: Nakonde	South Africa	Resolved 2013-04-10	View
Complaint:	This complaint is registered by FESARTA. A company by the name of ZAMESCO, is charging transporters to park at the Nakonde border post. The charge is 24 US dollars per day. There is no official parking area and so the trucks would normally park along the road. However, they are forced to park in ZAMESCO's parking area, without being given any alternative. The Zambian authorities have not regulated these parking charges, nor have they condoned them. These are arbitrary charges imposed by a company that has no authority to do so. They are uneccessarily increasing the cost of transport on the Dar es Salaam corridor. Attached are scanned copies of parking receipts.
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Zambia reported that ZAMESCO is a private dry port. Vehicles have the option to park along the road side.
NTB-000-534	8.4. Transport related corruption	2012-09-30	Mozambique: Delegação Aduaneira de Machipanda (Road)	Zambia	Resolved 2013-04-10	View
Complaint:	On the aforemention date, one of my fuel tankers, was stopped by Mozambique Environmental Officials at the Machipanda border post. The officials advised that they wanted to inspect the fire extinguishers and the driver cooperated by placing the 4 extinguishers at their disposal. The Officials then pulled the pin on all four extinguishers and discharged the powder. They then told the driver that they were satisfied that the extinguishers worked, and he could proceed. You cannot do this to a fire extinguisher. It is not like an aerosol can that keeps its pressure. Once you depress the handle and discharge even a small amount of powder, the fire extinguisher is exhausted and of no further use. Officials can check if the extinguisher is valid on the certificate on the side of the extinguisher and if the site glass indicates pressure in the green. If we need an extinguisher and the officials have discharged it, we are at the mercy of the fire.
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, ZambiaMozambique reported that this was a mistake by officer on duty and this matter has since been corrected and therefore resolved.
NTB-000-555	8.4. Transport related corruption	2012-11-06	Zambia: Siavonga Turn off, Lusaka-Chirundu Highway, Police Manning that Place	Zimbabwe	Resolved 2012-12-19	View
Complaint:	Zupco bus permit taken by Zambian Police citing that the bus has one tyre which is finished and the window screen has a crack , this is causing them to be fined every time when they are at the road block for failing to produce the bus permit, practical on daily basis when they are stopped they have to pay k50000/$10.00 so as to catch up with time just avoiding passengers to run away from them, almost 3 months they cant produce the permit
Resolution status note:	Zimbabwe reported that The ZUPCO bus permit was returned on 16 December 2012 by Zambia police. This NTB is therefore resolved.
NTB-000-845	8.4. Transport related corruption	2018-09-03	Tanzania: Rusumo	Rwanda	Resolved 2018-11-16	View
Complaint:	Tanzania has introduced an escort fee imposed by TRA from Dar Es Salaam to Rusumo.
Resolution status note:	Tanzania reported that this NTB was resolved through administrative procedures.
NTB-000-903	8.4. Transport related corruption	2019-04-05	Kenya: Miritini, Samburu, Mariakani, Mtito Andei, Kibwezi, Machakos, Mlolongo, Nairobi, Mahimahiu, Naivasha, Nakuru, Salgaa, Molo, Kapsabet, Malaba, Eldoret	Rwanda	Resolved 2020-09-01	View
Complaint:	Multiple police check points from Mombasa to Malaba (Miritini, Samburu, Mariakani, Mtito Andei, Kibwezi, Machakos, Mlolongo, Nairobi, Mahimahiu, Naivasha, Nakuru, Salgaa, Molo, Kapsabet, Malaba, Eldoret). During the 27th RMC meeting the Republic of Rwanda reported that there are many check points from Mombasa port to Malaba/Busia which charge money to transporters.
Resolution status note:	The RMC held on 1 September 2020, agreed that this NTB is resolved and urged Kenya to make sure road blocks don't emerge again
NTB-000-318	6.5. Variable levies	2009-09-09	Seychelles: Other Seychelles	Seychelles	Resolved 2010-11-22	View
Complaint:	A levy has been introduced on pork imports
Resolution status note:	Seychelles reported that the Quotas system on pork has been abolished. Seychelles has just recently introduced a levy on such imports.
NTB-000-319	6.5. Variable levies	2009-09-09	Seychelles: Other Seychelles	Seychelles	Resolved 2010-11-22	View
Complaint:	A levy has been introduced on poultry imports
Resolution status note:	Seychelles reported that the Quotas system on poultry has been abolished. Seychelles has just recently introduced a levy on such imports.
NTB-000-520	6.5. Variable levies Policy/Regulatory	2012-06-20	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Beef and Pork from Kenya Farmers Choice are being charged 25% by Tanzania because the company is in the duty remission scheme despite the products not benefiting from the duty remission scheme.
Resolution status note:	During SCTIFI meeting held on 16 November2018, Kenya reported that the NTB was resolved
NTB-000-616	6.5. Variable levies	2013-12-01	Zambia: Nakonde District Council	Tanzania	Resolved 2016-08-25	View
Complaint:	Nakonde District Council of Zambia has introduced new Council Levy for external trucks entering Zambia in addition to other existing charges and levies.
Resolution status note:	On 25 August 2016, Zambia Focal point reiterated the fact that all Levies collected by the Council are guided by Section 69 and 70 of the Local Government Act CAP 281 of the Laws of Zambia which specifies the Levies to be collected. Under this Act (CAP 281), no Council is mandated to collect motor vehicle fees. This is therefore a policy measure notified to stakeholders . The NTB is considered resolved because stakeholders have been made aware of the regulations . The same will also be contained in the NTMs database.
NTB-000-701	6.5. Variable levies Policy/Regulatory	2015-07-15	Tanzania: Ministry of Industry, Trade and Investment	Kenya	Resolved 2017-10-24	View
Complaint:	United Republic of Tanzania has introduced a railway development levy of 1.5 per cent for imports from Kenya. Reported in 2015.
Resolution status note:	The EAC NTBs Focal Point reported that the NTB had been resolved by the meeting of the Dedicate Session of Senior Officials held in Kampala from 21st - 24th October 2017
NTB-000-758	6.5. Variable levies Policy/Regulatory	2017-05-05	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Tanzania Revenue Authority imposes a Weights and measures levy at 2% of the customs value for every export. The levy is not being picked on the customs entries as is the norm but on a different collection sheet raising questions on authenticity of the levy.
Resolution status note:	During the SCTIFI meeting held on 16 November 2018, Tanzania reported that this is a weight and measures levy that is paid by all including Tanzania exporters and hence it is not an NTB. The Meeting recommended that the levy should be harmonised across EAC Partner States.
NTB-000-821	6.5. Variable levies Policy/Regulatory	2017-02-21	Zambia: Zambia Revenue Authority	Kenya	Resolved 2019-08-21	View
Complaint:	On 20th and 21st February 2017, Zimbabwean and Kenyan companies involved in distribution of tilapia into Zambia reported that the Government of Zambia had enacted the Customs and Excise Amendment Act number 47 of 2016 effective 1 January 2017.The amendment imposes a surtax of 5% on all imported goods that are produced or manufactured in Zambia. The surtax was meant to encourage local sourcing of inputs for the manufacturing sector in order to reduce the cost of production.
Resolution status note:	Zambia and Kenya held a bilateral meeting during the 5th TFTA focal points meeting held in Nairobi in August, 2019. Zambia informed Kenya that the measure is under review and has also affected domestic companies and therefore does not violate the national treatment principle. Thus it should not be reported as an NTB.
NTB-001-038	6.5. Variable levies	2021-10-10	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2022-06-14	View
Complaint:	Tanzania is charging FULL CET, RDL among other levies on Kenyan wholly produced cement despite the Verification Report recommending that products qualify should be accorded preferential treatment Additionally, despite URT commitment in the Bilateral and SCTIFI that URT grants preferential treatment to wholly produced cement as required by the EAC rules of Origin, URT is still charging duties of 35%. This is despite Tanzania not being under any stay of application. Kenya urges Tanzania to accord preferential treatment to Kenya wholly produced cement as per the verification findings and recommendation and URT commitment on facilitation of trade.
Resolution status note:	On 14 June 2022, the EAC Secretariat reported that a verification mission was conducted and recommended that the products qualified should be accorded preferential treatment. Additionally, URT committed in the Bilateral and SCTIFI to grant preferential treatment to the wholly produced cement as required by the EAC Rules of Origin. The NTB is resolved
NTB-000-596	8.6. Vehicle standards Policy/Regulatory	2013-06-19	Mozambique: Dondo , Beira	Malawi	Resolved 2014-11-20	View
Complaint:	Mozambique Police at Dondo, Beira have fined a Malawian truck belonging to ZAGAF Transport, truck number ZA8837/BN4273 because of the blue line on the colour of the trailer which is recorded as White in the blue book. White is the primary colour. The trailer has a small blue line and the police are demanding that this should be indicated in the blue book too. The blue book conforms to Malawi vehicle registration requirements where only the primary colour is indicated in the blue book.
Resolution status note:	On 20th November 2014, Malawi focal point reported that Malawi transporters were no longer experiencing this problem in Mozambique. This NTB was therefore resolved.
NTB-000-034	8.6. Vehicle standards	2004-12-22	Uganda: Ministry of Transport	Kenya	Resolved 2010-11-22	View
Complaint:	Transit Regulations Kenya complained that Ugandan authorities were enforcing a requirement that all transit trucks be covered.
Resolution status note:	Uganda reported that the matter was resolved in 2006
NTB-000-465	8.6. Vehicle standards	2006-07-01	Zimbabwe: Makuti turn-off to Kariba, from Chirundu-Harare highway.	Zimbabwe	Resolved 2012-08-09	View
Complaint:	TONNAGE LIMIT ROAD SIGN is still indicating retrictive tonnages. The sign should be removed to allow busses and small commercial trucks for traders to pass on Kariba Bridge.
Resolution status note:	Focal point reported that the Ministry of Transport removed the sign post in August 2012.

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