Complaint

Complaint number
NTB-000-894  
NTB Type
3. Technical barriers to trade (TBT)  
NTM Code
B9: TBT Measures n.e.s. 
Complaint
SARS inspection process takes too long thereby delaying transit of goods destined for the Port. TZICC Clothing Manufacture, requesting SARS to expedite clearance of their declaration which was done last May 14, 2019. The container has not been cleared as at Wednesday 22 May 2019 our Container has not been release yet. The Export Container is going to United States of America and there is a schedule that the company need to meet specially the vessel Stack Dates in Durban. Case # 313253631 was pending since Wednesday and it took so long for SARS to answer or response on the query. 1st we do the VOC 2nd they ask for the Sales Contract 3rd they ask for the Provisional Payment amounting R28866.87 which was already done paying Friday 17 May 2019, everything was uploaded on Friday but SARS has not responded as on 22 May 2019. TZICC are not in a position to know what is going on as SARS are not answering on the system.

This container will cost a lot if the consignment misses the vessel again in Capetown just because of SARS Customs.  
Status note
On 22 May 2019, South Africa Focal Point reported that discrepancies that were picked up which resulted in the delay of the declared consignment were rectified. The case has been finalised and released.  
Progress update note
 
Policy or regulatory NTB
No 
Location
South Africa: Maseru Bridge (Border post)  
Reporting Country or Region
Lesotho  
Date of incident
2019-05-14  
Status
Resolved  
Date of resolution
2019-05-22  
Product Description
 
Total value
44 478.70  
Date reported
2019-05-21 07:30  
Modified
2019-05-22 16:14