Complaint

Complaint number
NTB-000-831  
NTB Type
3. Technical barriers to trade (TBT)  
NTM Code
B82: Testing requirement 
Complaint
Mauritius exports its Brown sugar produced locally to Kenya under EAS specifications which is an EAC standard.
However, we had an issue with one of our consignment with KEBS Samples ref dated 27 th July 2018.
Further to KEBS Laboratory Test Report, the content of Water Insoluble matter is 317 mg/Kg. It is our view that it is impossible to have such an amount in a sugar testing result. The maximum permissible Water Insoluble Matter allowed by KEBS is 250 mg/kg.
The same laboratory testing undertaken by the sugar mill in Mauritius has revealed a Water Insoluble Matter of a content of 33 mg/kg. As a result of this significant difference, the consignment has been blocked at customs in Mombasa since the 7th August 2018 date of Analysis started.
For transparency purposes, our company requests to understand what is the method being used to analyse the Brown Sugar.  
Progress update note
 
Policy or regulatory NTB
No 
Location
Kenya: Mombasa sea port (Seaport)  
Reporting Country or Region
Mauritius  
Date of incident
2018-08-07  
Status
In process  
Product Description
 
Total value
45.00  
Date reported
2018-08-28 09:10  
Modified
2018-11-20 09:41