Complaint

Complaint number
NTB-000-938  
NTB Type
3. Technical barriers to trade (TBT)  
NTM Code
B31: Labelling requirements 
Complaint
Arenel (Pvt) Ltd was incorporated in the Republic of Zimbabwe in 1961. Arenel is manufacturer, seller and distributor of food and beverages with renowned brands in Biscuits and Sweets both locally, SADC Region and beyond. On Saturday, the 8th of February, 2020, our truck was subjected to inspection by Port Health, South Africa. The inspectorate then detained the truck on the premise that the labeling of our products was not complying to regulation No. R146 of 2010. The truck is still detained.  
Progress update note
1. On 11 February 2020, ( 12:13hrs) South Africa Focal point advised that they were undertaking consultations with relevant authorities and will report back as soon as possible .
2. On 12 February 2020, the exporter advised that the truck had been released on condition that Port Health officials will collect samples for laboratory testing. However, when the truck arrives in South Africa, the company cannot distribute the consignment until samples are collected by the nearest Port Health Officials for lab tests.  
Policy or regulatory NTB
No 
Location
South Africa: Beit Bridge (Border post)  
Reporting Country or Region
Zimbabwe  
Date of incident
2020-02-08  
Status
In process  
Product Description
Sweet Biscuits  
Total value
R241 170.00  
Date reported
2020-02-11 09:29  
Modified
2020-02-11 12:38