Resolved complaints

Showing items 701 to 720 of 925
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region (additional)
COMESA
EAC
SADC
Status Actions
NTB-000-183 5.12. Export restraint arrangements 2009-07-27 Malawi: Ministry of Trade Malawi Resolved
2010-07-22
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Complaint: Export restraint on Unmanufactured tobacco  
Resolution status note: This is no longer obtaining  
NTB-000-087 5.12. Export restraint arrangements 2009-07-23 South Africa: Ministry of Trade Botswana Resolved
2010-11-22
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Complaint: South Africa has put in place export restraints for the exportation of dried beans to that market  
Resolution status note: South Africa reported that this barrier is no longer existing  
NTB-000-281 5.12. Export restraint arrangements
Policy/Regulatory
2009-09-08 South Africa: Ministry of Trade Namibia Resolved
2010-11-22
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Complaint: In 2004, the South African authorities introduced a commercial export permit requirement for Namibian grown oysters before these oysters could enter South Africa. In addition, an import permit is required from the South African authorities. The industry views this measure as a punitive trade measure, intended to protect the South African industry.  
Resolution status note: South Africa reported that the importation and exportation of all products is subject to control measures. This is to ensure that there is compliance with specified environmental legislation and with terms and
conditions of permits and other authorisations issued in terms of that legislation. For more information please contact:
Marine and Coastal Management, Department of Environmental Affairs and Tourism
Tel: 021 402 3911
Fax: 021 402 3367
 
NTB-000-184 5.12. Export restraint arrangements
Policy/Regulatory
2009-07-27 Malawi: Ministry of Trade Malawi Resolved
2010-11-22
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Complaint: Export ban on maize, maize meal and other maize byproducts.  
Resolution status note: Malawi reported that the ban was effected when national stocks of maize were low but licenses were routinely given after the situation improved  
NTB-000-264 5.12. Export restraint arrangements
Policy/Regulatory
2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2010-11-22
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Complaint: An export licence is required for all non-SACU SADC exports,even if product does not feature on the positive list. No general export licencing applies to SACU trade.  
Resolution status note: Namibia reported that an export permit but not a license is required for controlled products only  
NTB-000-066 5.12. Export restraint arrangements 2009-07-23 Lesotho: Ministry of Mines Lesotho Resolved
2011-07-28
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Complaint: Lesotho has put in place official regulations affecting exports of diamonds and manufactured products which are :
Export and Import control Act 1984
Examination and Movement certificate
 
Resolution status note: The meeting establishing Lesotho NMC held on 09 August 2011 in Maseru resolved that Lesotho's imposition of this requirement is accordance to article 9 (e) of the SADC Protocolon trade and therefore not an NTB. It was also observed that reporting country had not objected to Lesotho explanation submitted to the 9th meeting of the SADCSub Comitttee on Trade facilitation held in Gaborone on 27 July 2011. This matter is therefore considered resolved.  
NTB-000-469 5.12. Export restraint arrangements 2011-07-12 Tanzania: Ministry of Trade and Industry Rwanda Resolved
2012-04-26
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Complaint: Tanzania has officially banned export of scrap metal to Rwanda  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,Tanzania reported that it had ratified the Bamako convention that governs the movement of hazardous wastes with in Africa. Tanzania has neither banned importation nor exportation of scrap metals, but there are procedures to follow when engaging in such business which are :
i) A team of experts has to inspect the scrap metals to ensure that the consignment is safe to and allowed
to be exported.
ii) The exporter has to obtain an export permit from the MIT.

There are scrap metals that are not allowed to be exported from Tanzania. The list is supported by a Legal instrument. (The Exports Control Act Cap. 381, Prohibition of Exports, Amendment of the Schedule) Government Notice No. 204 published on 22/7/2005, Section 16). This applies to all countries not Rwanda specifically.
During the Bilateral meeting Rwanda was availed with that specific legal instrument.
With above explanation Rwanda withdrew complaint and it was agreed to consider it resolved
 
NTB-000-696 5.12. Export restraint arrangements 2016-07-08 Zambia: Kafue Resolved
2016-09-13
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Complaint: Zimbabwe Registered Transporters were offered maize loads from Zambia for export to Harare. Some of the trucks loaded and moved. A balance of 4 trucks have been held back due to what we believe are investigations by the Government of Zambia over issues related to smuggling of maize. It is understood now that the Exporters in Zambia are exporting maize illegally with false documentation.

Despite numerous and repeated requests to either off-load the trucks or verify the documents and release the trucks, the vehicles remain in Kafue with no solution in sight, 18 days after the trucks loaded. The Zambian Army is holding the trucks and the Permanent Secretary in the Ministry of Agriculture is refusing to getting involved to assist the truck release process. There are apparently around one hundred trucks being held at Kafue at present for an issue which is not related to the transporter, but which is directly related to the Exporter and the Zambian Authorities.

We urgently request that these trucks be offloaded and released by the military and Zambian Authorities as this is costing the Transporters a lot of money in lost revenue and it is illegal for the Zambian Authorities and army to hold the transporters liable in this case.
 
Resolution status note: On 13th September 2016, FESARTA advised that the trucks were released so the NTB is resolved.  
NTB-000-778 5.12. Export restraint arrangements 2017-05-05 Tanzania: Ministry of Industry, Trade and Marketing , Uganda Resolved
2017-10-24
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Complaint: Tanzania banned exportation of food items to Uganda hence affecting Intra Regional Trade and endangers food security in the region.  
Resolution status note: In the recent meeting on NTBs held in Kampala on 24th October, 2017, Tanzania reported that this was a food security issue in Tanzania and the meeting agreed that it has been resolved.  
NTB-000-042 5.2. Exchange controls 2004-01-27 Zambia: Zambia Bureau of Standards Zimbabwe Resolved
2010-11-22
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Complaint: TBT Exchange Rates  
NTB-000-054 5.2. Exchange controls 2009-02-04 Kenya: Private Company Mauritius Resolved
2009-02-04
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Complaint: Tara Florist of Mauritius reported that they made a payment in advance for an order of cut flowers to Mayfield Growers of Nairobi, Kenya on 17 August, 2007.

Mayfield Growers failed to deliver the products as agreed. Tara Florist has been sending reminders to Mayfield Growers.
 
Resolution status note: Government of Kenya facilitated resolution of the problem in 2007/8  
NTB-000-065 5.2. Exchange controls 2009-07-23 Lesotho: Ministry of Finance Lesotho Resolved
2010-11-22
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Complaint: Lesotho has restrictive and time wasting foreign exchange limitations  
Resolution status note: Lesotho reported that this is not an NTB, but a measure taken to monitor and regulate illegal monies and corruption together with money laundering  
NTB-000-077 1.6. Domestic assistance programmes for companies
Policy/Regulatory
2009-07-23 South Africa: Industrial Development Corporation South Africa Resolved
2012-06-15
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Complaint: Industrial Development Corporation (IDC) in South Africa grants concessional credit facilities to productive investments  
Resolution status note: The 10th meeting of the SADC Committee on Trade Facilitation held on 14-15 JUne 2012 agreed that the subsidy was permissible under the international trade rules and therefore the NTB should be considered resolved.  
NTB-001-014 1.6. Domestic assistance programmes for companies
Policy/Regulatory
2021-03-17 South Africa: Rhodes Quality, Cape Town Botswana Resolved
2026-04-15
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Complaint: We are a freight logistics company based in Gaborone, Botswana(100% citizen). During registration on supplies portals in South Africa they require us (Foreign freight logistics companies without branches in South Africa ) to be BBBEE compliant despite we providing them with all company documents verifying that we are foreign based with Head Offices out of South Africa borders. Because of the nature of our business which compels us to conduct cross border transportation, South African supplies would immediately inform us we can't do business with them on the basis of non - compliant on BBBEE requirements. Arrangement in place promotes South African transporters to do cross border and prohibits foreign transporters to haul commodities back to country of operation. Please note we are not issued with any documents as a dispensation on our Head offices out of South African borders.

Kindly assist in the best possible way.
 
Resolution status note: The SADC Regional workshop on NTBs heled on 14-15 April 2026 agreed that the requirement by South Africa for foreign companies to comply by the national investment codes is not a NTB therefore this matter is resolved  
NTB-000-032 1.7. Discriminatory or flawed government procurement policies 2004-05-27 Ethiopia: Ministry of Trade Kenya Resolved
2009-02-04
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Complaint: Requirement that goods exported to Ethiopia should be transported through the National Shipping Lines.

Kenya has complained that Ethiopian authorities require that all exporters to Ethiopia must use national shipping lines.
 
Resolution status note: Ethiopian Government wrote to COMESA Secretariat on 7th January 2008 stating that they were now complying with Article 57 of the Treaty  
NTB-000-050 1.7. Discriminatory or flawed government procurement policies 2004-12-23 Ethiopia: Ministry of Trade Kenya Resolved
2009-02-04
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Complaint: Requirement that transporters using the road network should use the Ethiopian transporters.

Kenya has complained that Ethiopian authorities require that all transporters must use Ethiopian transporters.
 
Resolution status note: Ethiopi wrote to COMESA secretariat on 7th January 2008 informing that they were complying with article 57 of the Treaty  
NTB-000-814 1.7. Discriminatory or flawed government procurement policies 2017-11-17 Uganda: Ministry of Finance Kenya Resolved
2018-11-16
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Complaint: Discriminatory treatment (Excise duty) of Kenyan manufactured products among others Pharmaceutical products, Juice, cigarettes.  
Resolution status note: During the SCTIFI meeting held on 16 November 2018, Uganda reported that she has put in place administrative measures to accord non discriminatory treatment to Kenya products. The NTB is therefore resolved.  
NTB-000-952 1.7. Discriminatory or flawed government procurement policies
Policy/Regulatory
2020-03-20 Burundi: Ministry of Trade, Industry and Tourism Tanzania Resolved
2020-09-01
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Complaint: Disrimination and denial of Market Access for salt in Burundi.

There was a survey carried by Ministry incharge of Public Health in 2018 in relation to the consumption of salt, that the result revealed that only 52% of Burundians consume adequately iodized salt. On the basis of this survey the Ministry of Trade, Industry and Tourism has taken measures to authorize and license four trading companies as importers of adequately iodized packaged with an iodization rate of between 30 and 60ppm and provided with a certificate of conformity from Standards Bureau of the importing country. The companies authorized and approved by Ministry to import salt in Burundi are the followings;
1. Ubuntu Investment company
2. Geprotus
3. Gitega Business Centre
4. Burundi Import (BIMPO)

No other company or individual is authorized to import and market food salt without the authorization of the Minister in-charge of trade. The issue is the government of Burundi is discriminating other companies to import salt in Burundi. This is against EAC rules and procedures, if the issue is standard of salt there is mutual recognition concerning standard in EAC as per SQMT Act 2016.
 
Resolution status note: During the RMC meeting held on 1 September 2020, Burundi reported that an official letter of the Ministry of Trade informing that the measure reducing the number of companies importing cooking salt has been removed. Now the economic operators in the salt trade are authorized and encouraged to do so in strict compliance with the law. The letter specifies however that the imported cooking salt must be a finished product, crushed, cleaned, dried and packaged, adequately iodized and provided with a certificate of conformity from the office of Standard of the import country.  
NTB-000-968 1.7. Discriminatory or flawed government procurement policies 2020-01-10 Tanzania: Government Chemists & Lab Allied (GLCA) Kenya Resolved
2020-09-01
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Complaint: Chemical Transport Permit for vehicles transporting Kenya’s carbon dioxide (food grade) is classified as a chemical in Tanzania (C02) The license to transport chemicals into Tanzania costs approx. US$ 2/mt. So for trucks which are usually approx. 20mt, are required to pay US$ 40 per truck. The license is issued by GCLA.  
Resolution status note: During the RMC meeting held on 1 September 2020 , the Secretariat advised that the East African Community Vehicle Load Control Act of 2016 Article 9 read together with the East African Community Vehicle Load Control (Special Loads) Regulations, 2018 Article 12 provides for special categories of vehicle loads that shall only be transported through the Regional Trunk Road Network if a special permit has been issued by the Minister of the relevant Partner State. Carbon dioxide is a chemical that is classified under the Industrial and consumer chemical (Management and Control) Act (pg 55) as hazardous loads and hence needs a special permit to be transported.
The small service fee charged is non-discriminatory and is provided for by Law. Therefore this is not an NTB and should be resolved.
 
NTB-000-997 1.7. Discriminatory or flawed government procurement policies
Policy/Regulatory
2018-07-01 Uganda: Uganda VAT Kenya Resolved
2021-10-19
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Complaint: Uganda charges Kenya manufactured excise books VAT at 18%. The VAT is not levied on Uganda locally manufactured books. The discriminative VAT is in violation of Article III of GATT 1994, Article 75(6) of the Treaty establishing the EAC and Article 15 of the EAC Custom Union Protocol as it subjects Kenyan manufactured products to VAT charges not charged on same domestic products in Uganda.  
Resolution status note: During the Regional Meeting held in October 2021, the Republic of Kenya confirmed that the NTB was Resolved  
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