| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-001-084 |
2.6. Additional taxes and other charges |
2022-07-01 |
Kenya: Customs |
Uganda |
Resolved
2023-05-17 |
View |
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Complaint:
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25% excise duty on table eggs imported table eggs as a new restriction
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Resolution status note:
|
The 34th RMC meeting noted that the law was not being practiced and Uganda was not being affected by the law. Hence the NTB has been resolved |
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NTB-001-102 |
2.6. Additional taxes and other charges |
2022-12-22 |
|
Uganda |
Resolved
2025-05-30 |
View |
|
Complaint:
|
SOUTH SUDAN IS IMPOSING COSTLY CHARGES FOR SECURITY ON ENTRY.
The government of South Sudan through the National Revenue Authority imposes high charges on Ugandan transporters as payment for security for entering Southsudan
This is very unfair and increases the cost of doing business.
This fee isn't in the law and is very costly. |
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Resolution status note:
|
The 38th RMC was informed that the NTB was resolved |
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NTB-001-109 |
2.6. Additional taxes and other charges
Policy/Regulatory |
2023-04-04 |
Kenya: Namanga |
Tanzania |
Resolved
2025-05-30 |
View |
|
Complaint:
|
Discriminatory excise duty
A Silverlands Ltd and Irvines have submitted a complaint requesting the Republic of Kenya to abolish charging an excise duty of 25% of Hatching Eggs exported by these Companies from Tanzania. The duty imposed to hatching eggs produced in Tanzania fails to compete with local producers who are not affected by the measure and to the loss of market. As indicated in the Kenya Excise Duty Act 2015 and 2021 show that all imported hatching eggs are affected by duty imposed. |
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Resolution status note:
|
The RMC was informed that the NTB was resolved. |
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NTB-001-136 |
2.6. Additional taxes and other charges |
2023-10-03 |
Tanzania: TRA |
Kenya |
Resolved
2024-07-04 |
View |
|
Complaint:
|
URT Denial of preferential Market Access for Kibo Motorcycle transferred from Kenya into URT. URT is instead demanding for full CET instead of granting the preferential treatment as the motorcycle has been accompanied with the certificates of Origin. We urge URT to grant preferential treatment to Kenya manufactured motor cycles. |
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Resolution status note:
|
There was a mistake in the Certificate of Origin. Kenya needs to rectify it and Tanzania grants preferential treatment. This is not an NTB and hence should be removed from TBP. The NTBs are resolved |
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NTB-001-232 |
2.6. Additional taxes and other charges |
2025-01-23 |
Tanzania: Tanzania Revenue Authority |
Rwanda |
Resolved
2025-05-30 |
View |
|
Complaint:
|
Refusing to grant Preferential Tariff Treatment on Fridges and Freezers.The United Republic of Tanzania denied Preferential Tariff Treatment to Rwandan fridges and freezers manufactured by ALMAHA INDUSTRY CO. LTD, in Rwanda, despite the EAC Customs Management Act and Legal Notice No. EAC/287/2024 offers a 10% import duty remission under regional preferential tariff treatment. Thus, all EAC Partner States are obliged to allow preferential tariff treatment for these products |
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Resolution status note:
|
The 38th RMC was informed that the NTB was resolved |
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|
NTB-001-287 |
2.6. Additional taxes and other charges |
2025-09-04 |
Tanzania: TRA |
Kenya |
Resolved
2025-11-25 |
View |
|
Complaint:
|
URT denial of the preferential treatment to blankets that have been manufactured in Kenya and instead subjecting the blankets to full CET of 25% duty on the blankets transferred from Kenya into URT by Spinner and Spinners LTD with reason that the company is benefitting from DRS. The raw material used in the manufacture of the blankets is EAC wide remission on HS Code 5402.33.00 as a regionally eligible code under the DRS. The affected consignment is Assessment Ref: TRA Namanga, Entry Ref. 158254115-25-9900817 subjecting to 25% duty. This creates an unfair trade barrier, distorts competition, and frustrates intra-EAC trade integration goals.
URT to grant preferential treatment to blankets enjoying regional DRS
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Resolution status note:
|
The consignee did not request for preferential tariff treatment when making his declaration and thus he was required to pay a total tax of Tshs 37 million. Later an amendment was done on 11th October 2025 and currently the taxes assessed are Tshs 13 million. This resolved the matter. |
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NTB-000-475 |
1.13. "Buy national" policy |
2011-10-06 |
Uganda: Uganda National Police |
Rwanda |
Resolved
2012-12-03 |
View |
|
Complaint:
|
Removal of plate numbers on vehicles that have had accidents.The argument given is to force the driver to report to the police. The consequence is loss of goods and vehicle parts because with no plate number the truck/vehicle seems to belong to nobody. |
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Resolution status note:
|
On 21st December 2015, Uganda Focal Point reported that the NTB was resolved in 2012 by Uganda |
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NTB-000-805 |
Existence of several weighbridge stations in the central and Northern corridors. |
2014-04-01 |
EAC |
EAC |
Resolved
2019-08-21 |
View |
|
Complaint:
|
Rwanda, Uganda and Burundi are affected by the existence of several weighbridge stations in the central and Northern corridors (Tanzania, Kenya and Uganda). |
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Resolution status note:
|
During the meeting of Focal Points held on 19- 21 August 2019 , EAC NTBs Focal Points reported that this matter had been resolved. The weigh bridges have been reduced to 3 in the central corridor . |
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NTB-000-844 |
Insurance |
2018-09-28 |
Uganda: Police |
Burundi |
Resolved
2018-09-28 |
View |
|
Complaint:
|
Non-recognition of the COMESA Insurance by Uganda in case of accident. |
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|
Resolution status note:
|
Uganda reported that under the Law, in case of a fatal accident, the drivers are supposed to be taken to court unless you opt to resolve it. The meeting agreed that this NTB has been resolved. |
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NTB-000-951 |
Quarantine for All Truck drivers |
2020-04-05 |
Zambia: Kazungula Ferry |
Zimbabwe |
Resolved
2020-04-10 |
View |
|
Complaint:
|
Zambia imposeS a mandatory 14 day quarantine for all truck drivers entering Zambia during the covid 19 pandemic. From 28 March 2020, drivers using the Kazungula Ferry border post were detained at Kazungula border post and later moved to different sites in Lusaka such as UNZA. It is not clear whether all drivers were screened at the border post to establish if they showed symptoms COVID 19 . All driver are being quarantined including drivers without COVID 19 symptoms. This is not in line with SADC guidelines that stipulates that Member states will undertake initial screening and only quarantine those that show symptoms of COVID 19.
Zambia should have notified all SADC member states of their mandatory quarantine period in advance as required by the WTO Agreement on Trade Facilitation and WHO Interim Guidance on Quarantine of individuals in the context of the containment of corona virus disease (COVID-19) so that traders could plan accordingly. Zambia ambushed traffic in transit.
Zambia should implement the SADC guidelines which were recently adopted. |
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Resolution status note:
|
On 19 Appril 2020, FESARTA reported that all drivers under quarantine have since been released.
Also Zambia has now produced a COVID - 19 Guidelines on Screening for Trucks carrying essential commodities. At certain Zambian border posts such as Vic Falls, Kazangula, Chinade and Chipata drivers are required to be screened and tested for COVID-19, meaning that they are quarantined until the test results are available and if negative for COVID-19 are released to proceed and deliver the cargo to the final destination, if they test positive they are quarantined for 14 days and the transporter must send another driver to replace the quarantined driver to deliver the load. Other border post such as Chirundu, Kasumbalesa and Nakonde, drivers are screened for temperatures and if no symptoms they are allowed to proceed and deliver the cargo to the final destination. |
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NTB-000-973 |
We are asked to pay 500mts to gain entry and exit to and from Mozambique (250 in/250 out) under the guise that the trucks need to be inspected. |
2020-08-04 |
Mozambique: Delegação Aduaneira de Namaacha |
Eswatini |
Resolved
2021-07-09 |
View |
|
Complaint:
|
Eswatini Company is asked to pay 500mts to gain entry and exit to and from Mozambique (250 in/250 out) under the guise that the trucks need to be inspected in line with Ministerial Diploma NO 18/2007 of February 9, which approves the table of various fees for Border Posts, effective from August 2, 2020. However inspection cargo is not done and therefore we are made to pay for services not rendered. Further , the drivers have t pay to get their passport stamped.
How do we dertermine the time the vehicles stays at the border if we are billed a hourly charge all documentation and taxes dues are paid in advance to try and speed the process up why does the driver need to pay to have his passport stamped on arrival and more strangely on exiting with an empty vehicle. |
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Resolution status note:
|
Mozambique Focal Point reported that the inspection fee for motor vehicles at the Namaacha border was charged under Ministerial Diploma nº 18/2007, of 9 February. However, said fee was revoked by Ministerial Diploma nº 28/2021, of 30 April 2021 |
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Products:
|
3214.10: Glaziers' putty, grafting putty, resin cements, caulking compounds and other mastics; painters' fillings |
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NTB-001-045 |
|
2021-11-22 |
Kenya: Poultry products from Uganda have been banned from entering the Kenyan market. |
|
Resolved
2022-06-14 |
View |
|
Complaint:
|
The government of Kenya without giving any reason arbitrarily banned all poultry products from Uganda from accessing the Kenyan market. It is not clear when the ban will end or if it will end. My clients have lost and continue to lose a lot of money thanks to this arbitrary and protectionist measure by the government of Kenya going against all the principles of the International Trade especially Kenya's obligations as a part of the East African Community Customs Union. |
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|
Resolution status note:
|
On 14 June 2022, the EAC Secretariat reported that the ban was lifted as a result of the Bilateral meeting of the two Partner States in December 2021.
So, the matter is resolved |
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NTB-001-066 |
|
2022-01-01 |
Mozambique: Delegação Aduaneira de Ressano Garcia (Road) |
Mozambique |
Resolved
2024-03-31 |
View |
|
Complaint:
|
Introduction by Autoridade Tributária de Moçambique of a SINGLE ENTRY Temporary Import Permit (TIP) at a cost of MZN700, which is currently processed manually for the majority of vehicles at Ressano Garcia's KM4 facility.
The costs are prohibitive for companies moving transit cargo from South Africa to the Port of Maputo, with 15 loads per week per vehicle a common achievement. In addition, the delays experienced by the manual processing of the TIP document adds significant cost on account of the waiting time that drivers are subjected to. The Port of Maputo has collaborated with Customs in Mozambique to collect electronic payments for the TIPs, but so far only 10 companies have taken up the use of the facility. Even those companies registered on the Port's electronic system are not guaranteed speedy processing, and delays are still experienced by drivers as they still have to queue to collect the TIP document. Electronic payments should take precedent over manual payments, but in reality this is not the case. It is common knowledge that a R50 bribe will speed up the processing of the TIP document.
The SADC Protocol on Trade is clear in its reference to the removal of tariffs and non tariff barriers. At this point, the TIP cost to one company moving 180 trucks per month, is in excess of R1,4million ZAR or USD88,000. The manual processing compromises the integrity of the system and the costs directly impact the competitiveness of the trade route for imports and transit imports into Mozambique.
With the push towards the harmonization of regulations within the SADC and TRIPARTITE region, the TIP process should be harmonized with that of South Africa which has a multiple entry TIP valid for 6 months and is processed at no cost to the user. |
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Resolution status note:
|
The NTB-001-066 was resolved, and the withdrawal of fees concerning the 750 Meticais fees paid for issuing and extending the Vehicles Temporary Import License on the foreign carriers was reviewed and published in Ministerial Diploma no. 33/2023 of February 14th, attached above. |
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NTB-001-299 |
Congested Empty container Depots |
2025-09-01 |
Kenya: Mombasa sea port |
|
Resolved
2026-03-17 |
View |
|
Complaint:
|
The Kenya Transporters Association (KTA) reports a critical and ongoing operational barrier at the Port of Mombasa: the systemic failure of shipping lines to repatriate empty containers, leading to severe congestion at their nominated Empty Container Depots (ECDs). As the legal owners of these containers, shipping lines are responsible for ensuring their designated depots can receive them. However, these facilities are now operating beyond capacity and are routinely turning away trucks, creating a landside bottleneck that paralyzes the logistics chain and nullifies the port's efficiency.
This failure has triggered a devastating cascade of consequences. Transporters' trucks and drivers are physically immobilized for days, unable to offload containers and redeploy for new cargo. This directly results in massive financial losses from lost revenue, skyrocketing operational costs (fuel, wages, parking), and the unjust threat of demurrage charges from the very shipping lines causing the delays. The immobilization of a significant portion of the trucking fleet disrupts national supply chains, harms the environment through unnecessary pollution from idling vehicles, and threatens the viability of transport businesses.
KTA places the responsibility for this crisis unequivocally on the shipping lines. Their failure stems from a fundamental neglect of their asset management and logistical duties, including the inadequate evacuation of containers and the poor management of their contracted depot infrastructure. This operational failure is now being unfairly transferred to transporters in the form of financial losses and penalties, a cost-shifting practice that is unacceptable and must be rectified immediately by the responsible parties. |
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Resolution status note:
|
The Secretariat advised that this is an operational issue that can be handled by the relevant stakeholders. Also there is no evidence to show any impact on the business. You are kindly advised to follow it up with the relevant authorties and resolve it amicably. |
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Products:
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9801.00.45: - For motor vehicles for the transport of goods of heading 87.04, of a vehicle mass exceeding 2 000 kg or a G.V.M. exceeding 3 500 kg, or of a mass exceeding 1 600 kg and of a G.V.M. exceeding 3 500 kg per chassis fitted with a cab (excluding shuttle cars |
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