Resolved complaints

Showing items 21 to 40 of 653
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-035 2.7. International taxes and charges levied on imports and other tariff measures 2008-12-22 Uganda: Ministry of Trade Kenya Resolved
2010-11-22
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Complaint: Import Tariffs

Kenya complained that Ugandan authorities were utilizing 1994 tariff levels as base year for calculating COMESA discounts.
 
Resolution status note: Uganda reported that she is no longer using 1994 tariff levels as base year for calculations  
NTB-000-031 2.3. Issues related to the rules of origin 2008-12-23 Egypt: Ministry of Trade Uganda Resolved
2009-02-04
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Complaint: : Authorisation fees for endorsement of COMESA Certificate of Origin

Uganda has complained that Egypt authorities require that Certificates of Origin be endorsed by the Egyptian Embassy in Kampala before dispatch of the goods
 
Resolution status note: Issue was resolved through COMESA Customs and Trade Committee  
NTB-000-053 2.3. Issues related to the rules of origin 2009-01-21 Burundi: Ministry of Trade Eswatini Resolved
2010-11-22
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Complaint: Refuse to offer a minimum reduction of 60% on standard importatiion of sugar from Swaziland as agreed.

Burundian Customs are claiming that Swaziland is not a member of COMESA.
 
Resolution status note: Issue was resolved by the COMESA Customs and Trade Committee  
NTB-000-046 2.3. Issues related to the rules of origin 2009-01-21 Zambia: Zambia Revenue Authority Malawi Resolved
2010-11-22
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Complaint: wheat flour  
Products: 1101.00: Wheat or meslin flour  
NTB-000-054 5.2. Exchange controls 2009-02-04 Kenya: Private Company Mauritius Resolved
2009-02-04
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Complaint: Tara Florist of Mauritius reported that they made a payment in advance for an order of cut flowers to Mayfield Growers of Nairobi, Kenya on 17 August, 2007.

Mayfield Growers failed to deliver the products as agreed. Tara Florist has been sending reminders to Mayfield Growers.
 
Resolution status note: Government of Kenya facilitated resolution of the problem in 2007/8  
NTB-000-056 2.4. Import licensing 2009-02-09 Zambia: Ministry of Trade Zimbabwe Resolved
2011-03-04
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Complaint: Zimbabwe reported that Zambia is not issuing permits for the importaion of sterilized milk from Zimbabwe  
Resolution status note: Zambia reported that The Ban was lifted and reported during the COMESA Twenty Ninth Meeting of the Intergovernmental Committee – December, 2010  
NTB-000-058 2.3. Issues related to the rules of origin 2009-02-09 Eritrea: Eritrea Revenue Authority Kenya Resolved
2010-11-22
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Complaint: Kenya reported that the Government of Eritrea is rejecting the COMESA Certificate of origin on processed meat exports from the Farmers Choice in Kenya due to authenticity of Signatures.  
Resolution status note: Eriteria reported that the issue was resolved by the COMESA customs and trade committee meeting  
Products: 2102.10: Active yeasts  
NTB-000-057 2.4. Import licensing 2009-02-09 Zambia: Ministry of Trade Zimbabwe Resolved
2010-11-22
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Complaint: Zimbabwe reported that Zambia is not issuing permits for the importaion of sterilized milk from Zimbabwe  
Resolution status note: Zambia reported that the Minister of Agriculture and Cooperatives in Zambia in 2007 suspended importation of sterilized milk until production, consumption and deficit figures were known so that whilst allowing imports , the diary industry which is in its infancy does not suffer but be allowed to grow. Consultations between the Ministry of Agriculture in Zambia and the Ministry of Trade and Industry in Zimbabwe are ongoing with a view to resolving the problem associated with the importation of sterilized milk from Zimbabwe.  
NTB-000-055 2.3. Issues related to the rules of origin 2009-02-09 Madagascar: Customs Department Mauritius Resolved
2010-11-29
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Complaint: Mauritius reported that Madagascar has doubt on the originating status of sopa exported by Maniprove Company of Mauritius to Sarvonnerie Tropicale Company in Madagascar  
Resolution status note: Madagascar reported that elimination of this NTB is being done progressively  
Products: 3401.20: Soap in the form of flakes, granules, powder, paste or in aqueous solution  
NTB-000-436 2.14. Other 2009-04-16 EAC Kenya Resolved
2014-12-11
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Complaint: There is lack of harmonized procedures manual for the EAC partner states.  
Resolution status note: At the 16th NTBs forum held in Kigali in December 2014, EAC Secretariat reported that the EAC harmonized procedures manual was adopted by the Council in 2012. This NTB is therefore resolved  
NTB-000-059 7.3. Corruption 2009-04-20 Kenya: Rwanda to Mombasa Highway Rwanda Resolved
2010-11-22
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Complaint: Road blocks along the Northern Corridor for transporters carrying goods from Rwanda to Mombasa Port

The policemen at road blocks demand payments of 1000 Uganda Shillings and 50 Kenya shillings. Once you have made the payments they don't even bother to check on what you are carrying.
 
Resolution status note: Kenya reported that issue was resolved through COMESA customs and trade committee meeting  
NTB-000-412 2.3. Issues related to the rules of origin 2009-05-08 Sudan: Port Sudan sea port Kenya Resolved
2015-01-19
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Complaint: Sudan customs authorities refused to recognise COMESA certificates of origin for the export of laundry soap noodles manufactured in Kenya. The soap noodles are packed in 25kgs PP woven bags.  
Resolution status note: On 19 January 2015, Kenya focal point reported that, ideally Sudan Customs should have requested COMESA for a verification mission to Kenya, but the issue was left hanging. Kenya would therefore want this NTB removed from the outstanding NTBs ‘as resolved’ on grounds that the affected company had advised Focal point to close the case since they are no longer exporting soap noodles to Sudan. The NTB shall be registered afresh if it features again. At that point, reporting company will be requested to provide the supportive documents with current dates.  
Products: 3401.20: Soap in the form of flakes, granules, powder, paste or in aqueous solution  
NTB-000-909 8.8. Issues related to transit 2009-07-01 EAC EAC Resolved
2018-11-16
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Complaint: Existence of several weigh bridge stations in the central and Northern corridors.  
Resolution status note: Transit trucks should be weighed twice, weigh bridges should be reduced to two (2) one at the point of entry and the other at the port of exit.
The two weigh bridges should be equipped with a High Speed Weigh-In Motion (HS-WIM) equipment to save time spent at weigh bridges.
Kenya and Tanzania have installed the High Speed Weign In Motion Weigh Bridges (HS-WIM).
Number of Weigh Bridges in Partner States are as follows: Burundi: 0, Kenya: 4, Rwanda: 0, Tanzania: 3 as agreed, Uganda: 2
The meeting recommended that Uganda be urged to consider installing High Speed Weigh-In Motion Weigh Bridges to resolve this NTB.
URT waived the US$40 sticker fees on transit trucks going through weigh bridges in the central corridor with immediate effect.
 
NTB-000-697 1.14. Lack of coordination between government institutions 2009-07-16 Resolved
2019-08-21
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Complaint: Lack of coordination among the numerous institutions involved in testing and clearance of goods at the Borders  
Resolution status note: .The NTBs meeting of Focal Points held on 19- 21 August 2019 was informed that the EAC agreed to harmonise the operations of their institutions. This NTB no longer was resolved in the EAC Time Bound mechanism.  
NTB-000-061 8.7. Costly Road user charges /fees
Policy/Regulatory
2009-07-22 Zambia: Ministry of Transport Zimbabwe Resolved
2011-05-23
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Complaint: Zambia has increased its carbon tax and is now charging US$40 per trip instead of US$40 per annum  
Resolution status note: Zambia reported that she does not charge US$ 40 per trip but charges US$40 per every three (3) months and during that period payment is made only once regards less of how many trips are made until the three months expires.  
NTB-000-062 8.7. Costly Road user charges /fees
Policy/Regulatory
2009-07-22 Zambia: Ministry of Transport Zimbabwe Resolved
2011-02-05
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Complaint: Zambia is now demanding a carbon tax of US$40 per trip instead of the previously charged US$40 per annum.  
Resolution status note: Zambia does not charge US$ 40 per trip but charges US$40 per every three (3) months and during that period payment is made only once regards less of how many trips are made until the three months expires.  
NTB-000-060 8.7. Costly Road user charges /fees
Policy/Regulatory
2009-07-22 Zambia: Ministry of Transport Zimbabwe Resolved
2010-11-22
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Complaint: Zambia has is now charging carbon tax of US$40 per trip an increase from the original US$40 per annum.  
Resolution status note: Zambia reported that she does not charge US$ 40 per trip but charges US$40 per every three (3) months and during that period payment is made only once regards less of how many trips are made until the three months expires.  
NTB-000-088 2.6. Additional taxes and other charges 2009-07-23 South Africa: South African Revenue Services Namibia Resolved
2011-06-08
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Complaint: South Africa charging an import levy on beer  
Resolution status note: South Africa reported that beer is traded free under SADC and 5%/litre under SACU (Source: Jacobsens tariff book)  
NTB-000-077 1.6. Domestic assistance programmes for companies
Policy/Regulatory
2009-07-23 South Africa: Industrial Development Corporation South Africa Resolved
2012-06-15
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Complaint: Industrial Development Corporation (IDC) in South Africa grants concessional credit facilities to productive investments  
Resolution status note: The 10th meeting of the SADC Committee on Trade Facilitation held on 14-15 JUne 2012 agreed that the subsidy was permissible under the international trade rules and therefore the NTB should be considered resolved.  
NTB-000-070 2.10. Inadequate or unreasonable customs procedures and charges 2009-07-23 Lesotho: Maseru Bridge Lesotho Resolved
2011-07-28
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Complaint: VAT clearance procedures at the border posts are open to corruption.  
Resolution status note: The Lesotho Revenue Authority (LRA) reported that they have all the necessary measures to combat corruption for all customs procedures and there is a high intolerance for corruption as there is a Corruption Investigation Unit within the LRA. LRA are in the process of introducing an automated system.  
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