| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-000-741 |
3. Technical barriers to trade (TBT)
B1: Import authorization/licensing related to technical barriers to trade |
2017-02-24 |
Angola: Port of Luanda |
South Africa |
Resolved
2018-06-07 |
View |
|
Complaint:
|
New Agency (Bromangol) have been appointed in addition to the Ministry of Health and this has resulted in duplication of processes and tests and this is additional costs for exporter. It takes 43 days to clear goods before they can enter and about 9 imports documentation and process take place. Lack of training by officials. Currently there is a freeze on the issuance of new import licenses and there is no indication as to when will the freeze be lifted. There is no transparency regarding requirements, rules and regulations to comply with exporting. All this rules and regulations changes without notification and it is expected to comply with them immediately. These results in rates introduces which differ from one port to another. (Inconsistent application). There is lack of enforcement and date which increase the uncertainty.
It take 6 - 8 weeks just to obtain visa to Angola, it is not possible to obtain a multiple entry visa. For every business trip visa is a prerequisite. Intellectually property rights legislation is not implemented and it results in litigating which is costly to protect the trademark.The time frame for credit letters used to be 30 days now it is 210 days. |
|
|
Resolution status note:
|
On 7 June 2018, Angola Focal point reported that the laboratory analysis of food and / or perishable products entering Angola conducted by the company Bromangol is no longer mandatory. This activity is liberalized and has competition from any other private company interested in the sector, including the laboratories of the Ministry of Health and Agriculture. In addition, the Customs no longer require the presentation of sanitary inspection certificate issued by Bomangol as a requirement for the submission of the Customs Declaration since November 2017. |
|
|
NTB-000-745 |
6.1. Prior import deposits and subsidies |
2017-01-19 |
Zambia: Kazungula Ferry |
South Africa |
Resolved
2026-02-18 |
View |
|
Complaint:
|
“SARS received an escalation in January 2017 from Deloitte, regarding a complaint by fuel exporters from South Africa. The complaint is regarding Zambia Revenue Authority (ZRA) Circular No. 9 of December 2016, notifying its officers “that all fuel imported from South Africa under preferential arrangements should be subjected to payments of a monetary deposit equivalent to the full customs duty payable.
The modalities of collection of the said deposit will be temporarily suspending both SSA and SDC preferential rates against goods of HS 2710.12.10 and 2710.19.10 until the Origin verification process is finalised”.
SARs is of the view that the collection of the monetary deposits on fuel imported from South Africa is against the spirit of the SADC Protocol on Trade and the WTO, as this treatment applies only to oil imported from South Africa. It pre-supposes that the ZRA is nullifying the SADC Protocol on Trade relating to those specific products without following the proper procedures regarding derogation on infant industries.
SARs has tried several times to get answers from Zambia Revenue Authority (ZRA) to explain their reasoning behind the circular and so far, they have not provided any correspondence to this matter. |
|
|
Resolution status note:
|
Resolved based on the update provided above. |
|
|
NTB-000-747 |
8.8. Issues related to transit |
2017-05-03 |
Zambia: Several Locations in Zambia |
South Africa |
Resolved
2019-08-21 |
View |
|
Complaint:
|
There are plus minus 540 trucks loaded with Mukula Wood which were loaded in the DRC, impounded by the Zambian Government in Zambia.
There is another plus minus 600 trucks still on the DRC side which have been refused entry through Zambia. These 540 trucks impounded in Zambia have been there for approximately 60 to 70 days in all different areas of the country, in the middle of the bush without any water, sanitation or access to supplies.
There has already been incidence of drivers having to leave their trucks in critical condition with malaria and other drivers with diabetes that have run out of medication, as well as a driver who suffered a stroke this morning at Kafue.
The goods were loaded in Lubambashi and other areas in the DRC and the wood is in transit through Zambia to various Ports in Namibia, South Africa, Tanzania and Mozambique.
No Seizure Notices of any sort have been given to the drivers, they trucks were impounded by the Zambian National Services and according to them it comes from the top and their hands are tied.
Last week Friday 28 April, a contingent of around 28 transporters and exporters from the DRC met with the Zambian Director of Lands to try and resolve this matter and after discussion, he informed us that there were two teams travelling around the country to verify the cargoes and endeavour to get them released.
After this meeting we met with the Permanent Secretary’s Office in Lusaka and demanded a meeting. Whereafter, we had a consultation lasting approximately 1.5 hours. The Secretary assured us that two teams had been appointed to the task of travelling around Zambia with the aim of releasing the impounded vehicles.
We brought to his attention the inhumane conditions in which these drivers have been detained and although he empathized he didn’t seem overly concerned about their plight.
On the same day, Friday a team had to be rushed to Nkonde Border between Zambia and Tanzania where there were about 110 trucks stuck on the Zambian side as Tanzania had temporarily closed the border due to the discontent on the drivers. The Secretary told us these trucks would be released the same day but until now, nothing has happened and the trucks are still there.
The 180 trucks stuck at the Kasumbalesa Border between DRC and Zambia on the Zambian side which were inspected and verified on Sunday are still stuck there and no one has been released and ZNS are not telling the drivers why they have not been released.
We estimate that there is in the region of 80-90 South Africa trucks being detained and the rest comprise of Zambian, Tanzanian, Botswana and Namibia trucks.
As you can imagine this has caused chaos with the Transporters as the banks are not getting paid and people are losing their businesses because of the dire situation. We need urgent intervention to prevent any further destruction of our businesses and the welfare of our drivers.
We have this minute been informed by drivers on the Zambian/Tanzania Border on the Zambian Side, that plus minus 250 trucks have been locked and surrounded by the Zambian Army and the drivers told to go home until further notice.
NOT ONE TRUCK HAS BEEN ALLOWED TO LEAVE. |
|
|
Resolution status note:
|
During the meeting of NTB Focal Points held on 19- 21 august 2019, Zambia Focal point confirmed the report that All 600 trucks had been released. The last 15 were released in September 2017. Attached is the statutory instrument prohibiting the exportation of certain forestry products. |
|
|
NTB-000-783 |
2.8. Lengthy and costly customs clearance procedures |
2017-09-19 |
Zimbabwe: Beitbridge |
South Africa |
Resolved
2019-09-09 |
View |
|
Complaint:
|
Zimbabwe Revenue Authority (ZIMRA) is not adhering to their new procedure for handling transit cargo thereby causing serious delays in clearance of trucks at the Beitbridge border post.
Truckers are experiencing serious delays because ZIMRA is not adhering to the procedure it stipulated in its communication documents. ALL transit cargo is being fitted with seals, despite the cargo already being sealed by client at loading point. Communication from drivers indicated that, currently only 5 trucks being sealed per day.
Trucks then going onto a "list" for transit escort. This is despite the official communication stipulating that ONLY trucks carrying cargo that is not covered by a suitable tent/tarpaulin that cannot be sealed will be considered by authorities to be escorted.
Truck is a tautliner and thus can be sealed yet driver has been informed it needs to be escorted, and he was informed that 5 trucks per day are escorted to Chirundu. Currently he is number 48 in the "list". This goes against what was communicated in ZIMRA informational document.
Our trucks have Route Risk Assessment done prior for the reasons stated by another complainant, yet ZIMRA wants to dictate which roads and routes to use. This procedure is causing unnecessary delays at the border. |
|
|
Resolution status note:
|
On 22nd August 2019, the Zimbabwe Revenue Authority Head of Technical services advised that not all transit cargo is being selected for Electronic Cargo Tracking, but only cargo that is selected as hig risk transit cargo through the use of ZIMRA automated risk management engine. Beitbridge is sealing in excess of 50 of the over 300 transit trucks cleared on a daily basis which is selected by the automated risk management engine. On implementation of Electronic Cargo Tracking System high risk transit cargo that could not be electronically sealed was escorted through Zimbabwe, however, adequate electronic tracking seals have now been procured to facilitate the sealing of all highrisk transit cargo as selected by the risk management engine. As of August 2019, no escort are being done unless there is a specific need. The drivers are at liberty to select their designated route to be followed as they transverse Zimbabwe by completing a Route Declaration Form.
This NTB arose due to challenges faced on implementation of the electronic cargo tracking system in Zimbabwe, through stakeholder engagement and dialogue implementation challenges were resolved. Therefore this NTB has been resolved . |
|
|
NTB-000-784 |
8.8. Issues related to transit |
2017-10-10 |
Zambia: Kapiri Mposhe |
South Africa |
Resolved
2019-01-11 |
View |
|
Complaint:
|
Transporters are experiencing substantial delays at the weigh-bridges in Zambia when transiting to and from DRC. To make matters worse trucks get weighed at more than one weigh bridge even though the drivers have copies of the initial weigh bridge slips showing no overloads. |
|
|
Resolution status note:
|
Zambia reported that the Road Development Agency (RDA) was acting within the law (The Tolls Act of 2011). As a result, trucks are continuously weighed to ensure that no extra loads are added onto the trucks.There is an going process to designate weigh bridges for international truckers as part of the vehicle load management programmes being implemented under the tripartite .Delays in the weighing process are only occasional and not every time. A normal weighing process takes 3 to 5 minutes depending on the details being submitted. All the trucks were cleared and therefore the matter is resolved |
|
|
NTB-000-797 |
1.14. Lack of coordination between government institutions |
2018-01-02 |
South Africa: The DTI |
South Africa |
Resolved
2019-08-22 |
View |
|
Complaint:
|
Distell, a Tape Town based exporting company is experiencing delays and high costs of processing SAD500 entries and SADC certificates for their wine exports to Zimbabwe. The current procedure where the Distell driver cannot take the SAD500 entry and SADC certificate to Customs to have it stamped and signed over the counter is cumbersome and costly for the company. The company has to wait for at least 2 days for either the release notification or the stamped and signed SADC certificates. This leads to the truck waiting at the depot for the documents, which results to either standing time cost at the depot or standing time at the border.
The requirement is as follows: Distell Company loads Bulk orders in Tanktainers and Drums from Monis in Paarl or Adam Tas in Stellenbosch, Cape Town which goes by road to Zimbabwe. Currently export documents can only be done by the Freight forwarder immediately after the Tanktainer or Drums are loaded. Export documentation cannot be processed earlier, as company has to wait for the final weight loaded into the truck. The alternative method to use flow meters and cut off the loading on a specific amount of liters is used because it is does produce accurate measurements.
Actual Current process for Bulk - Tanktainers (Tankerservices transport)
- Truck to be arranged for loading very early on a Tuesday morning @ 07:00am
- Most of the time 2 to 3 truckloads which will load one after the other.
- The following is all also done on the Tuesday:
o The wine is loaded.
o Distell invoices and forward the relevant documentation to Imperial Logistics in Johannesburg.
o Imperial Logistics processes the Customs entry via EDI.
- Once EDI release is received (after at least 2 days), Imperial Logistics sends the Release notification via e-mail.
- Distell advises Tanker Services to collect the relevant documentation and leave for the border.
- Imperial Logistics will have the SADC certificate stamped at the border.
- Tanker services driver to collect the original SADC certificates at the border.
A permanent solution for exporters in Cape Town to provide an over the counter service for our SAD500 & SADC entries is required. |
|
|
Resolution status note:
|
Zimbabwe Focal Point reported that the NTB had been resolved . South Africa was issuing SAD500 on time |
|
|
Products:
|
2204.10: Sparkling wine of fresh grapes |
|
|
NTB-000-823 |
2.6. Additional taxes and other charges |
2018-06-01 |
Botswana: BURS |
South Africa |
Resolved
2026-04-15 |
View |
|
Complaint:
|
Botswana government is imposing daily double tax on imported alcohol beverages to Botswana. The motivation for imposing the excise and not imposing on local manufacturers is that local manufacturers create jobs and have manufacturing plant in the country. It is the Wine Industry submission that wine as a commodity cannot be manufactured in Botswana due to the weather conditions.
SA Wine Companies, pay excise in South Africa and do not expect to pay another excise in Botswana for the very same products. We appeal for the repeal of the Regulations to allow both local and importers to be treated the same. Locals have more competitive edge compared to importers. Furthermore, the methodology as per Regulations is different from what is practically implemented. Enclosed self explanatory email clarifying the differences. Botswana is in breach of the WTO GATT Agreement, Article 34 |
|
|
Resolution status note:
|
The NTB is resolved. This bases on the challenges experienced of contacting the complainant by South Africa. It was then resolved to have the NTB resolved. |
|
|
NTB-001-008 |
2.2. Arbitrary customs classification |
2020-05-05 |
Zambia: Ministry of Livestock and Fisheries |
South Africa |
Resolved
2022-10-10 |
View |
|
Complaint:
|
Nestle is facing Product classification challenges in the Zambian market involving imitation products that are not dairy who are classified as dairy and face similar penalties that dairy products face. This product in question is Cremora which is classified by the authorities as a dairy product. However, CREMORA is a non-dairy creamer. To this effect, the request is to consider CREMORA for exemption from the dairy category of definition and profile of the product. |
|
|
Resolution status note:
|
A bilateral meeting between the two countries was held on 10 October wherein Zambia, informed that the NTB was resolved. Nestle was issued with an exemption letter which allows it to export CREMORA as a non-dairy product to the Zambia market. To close the matter, NESTLE would write a letter to the Zambia Revenue Authority (ZRA) requesting a change in the tariff code. The Ministry of Industry (Zambia) would also write another letter to ZRA in support of Nestle’s proposition |
|
|
NTB-001-023 |
8.1. Government Policy and regulations |
2021-07-26 |
Democratic Republic of the Congo: The DRC government. Ministry of Transport |
South Africa |
Resolved
2026-04-15 |
View |
|
Complaint:
|
The DRC has just published legislation prohibiting foreign vehicles from loading mining products and to remove (export) them from the DRC. The unofficial translation of the new DRC amendment:Article 4-It is strictly forbidden for any vehicle not registered in the Democratic Republic of Congo to load goods, in this case mining products from the national territory; In the event of violation of the above paragraph, the goods are immediately unloaded at the shipper's risk.
According to an unofficial translation of article four of the amendment affecting the DRC's road freight sector, "it is strictly forbidden for any vehicle not registered in the DRC to load goods, in this case mining products, from the national territory”.
The article continues, saying "in the event of violation of the above paragraph, the goods are immediately unloaded at the shipper's risk”. The decision is expected to have a wide-ranging impact on exports out of the DRC's Copperbelt region, with some transporters going so far as to say that it's wholly impractical and a protectionist strategy that is bound to boomerang against the government in Kinshasa. |
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|
Resolution status note:
|
During the SADC Regional workshop on resolution of NTBs it was agreed that SADC Carbotage regulations do not allow foreign trucks to load on return trip |
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|
NTB-001-026 |
8.2. Administrative (Border Operating Hours, delays at border posts, etc.) |
2021-08-18 |
Zimbabwe: Beitbridge |
South Africa |
Resolved
2026-02-18 |
View |
|
Complaint:
|
There has been noticeable decrease in the volume of traffic crossing the Beitbridge border on the Zimbabwean side of the border for a few months now. On a normal working day +/- 1 500 trucks can cross the North South Corridor Border. The crossing entails Customs releases with the verification of other Government agencies to test and verify safety and security of the goods (Consignment).
However, in the last few months, the number has reduced to a maximum of +/- 400 trucks crossing the North South corridor. The drop in the movement of cargo is a combination of many factors and cannot be blamed solely on the hard infrastructure layout. An alignment with clear roles, responsibility, risk management profile , screening and removing of old outdated manual processes is required.
The challenge emanates from lack of harmonisation by enforcement Government agencies operating at the border which creates a huge bottleneck with minimal peace of mind, i.e SAPS on the South African side, Zimbabwe with its multiple Other Government Agencies involvement and linkage to a Private security company controlling the flow of cargo movement.
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Resolution status note:
|
The complaint has been resolved, taking into account the new developments provided above. |
|
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NTB-001-048 |
3. Technical barriers to trade (TBT)
B31: Labelling requirements |
2022-01-03 |
Tanzania: Standards Authority |
South Africa |
Resolved
2026-04-15 |
View |
|
Complaint:
|
Vague Labelling requirement "Statutory Warning" Clause 12 (k), rejection of the UK Chief Medical Warning which is accepted in other African countries such as Uganda, Kenya without any objection in addition to their requirement. |
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Resolution status note:
|
The labelling dispute previously raised with the Tanzania Bureau of Standards (TBS) has been resolved, and exports currently continue in line with the agreed framework.
However, as exporters to Tanzania, South African producers are required to:
Register with appointed inspection companies
Undergo container inspections at a cost of USD450 per container
Pay annual registration fees, renewable every 12 months. |
|
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NTB-001-065 |
5.3. Export taxes |
2022-04-01 |
Botswana: Ministry of Finance |
South Africa |
Resolved
2023-10-05 |
View |
|
Complaint:
|
Botswana government is about to introduce the Tax Stamps on all imported products and that would affect the South African Wine Industry. The Tax Stamp imposition has been confirmed by the Botswana Minister of Finance and they have appointed the Service Provide that would conduct a Research. |
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|
Resolution status note:
|
The NTB BW NCP has provided the legal instruments gazetted by the BW Government on the matter. |
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NTB-001-074 |
7.1. Arbitrariness |
2022-08-19 |
Namibia: Namibia Vet Authroities |
South Africa |
Resolved
2026-02-12 |
View |
|
Complaint:
|
a. On the 19th August 2022, a Nestle Cremora stock was held at the border in Namibia, but subsequently released 2 days later. To trade export, Nestle Cremora into Nambia , Nestle Cremora products are now required to be accompanied by a Vet Import Permit to enter Nambia. The authorities there argue that CREMORA is a dairy product and as such should be accompanied by Vet Import Permit. Nestle is arguing that CREMORA is a non-dairy product as ingredients indicate.Nestlé CREMORA® is composed of the following ingredients:
i. Glucose syrup solids, Vegetable Oils (Palm Kennel Oil and Palm Fruit), Stabilisers (E340ii, E451i). Sodium Caseinate (milk protein), Hydrolised Wheat Protein (gluten), Emulsifier (E481), Salt, Anti-caking Agent (E551), Flavouring, Colourants: Riboflavin (E101i) and Beta Carotene (E160a). DocuSign Envelope ID: CE740444-68E4-45B9-A6C0-69A8F1392060 – 2
ii. Sodium Caseinate which is a milk protein contributes about 0.8% of the recipe with ±0.2% milk protein level. 1 – this is below requirements for dairy products.
b. Nestle therefore, confirms that CREMORA® is a non-dairy creamer based on the ingredients used on the product. That CREMORA is labelled a “Coffee & Tea Creamer” is complying with the Imitation Dairy Standard in R1510: Dairy & Imitation Dairy Product Regulation of South Africa. Labelling regulations requires that Nestlé CREMORA® is classified as a “Coffee & Tea Creamer” and that its front-of-pack is labelled as such. Labelling regulations further denote other requirements to which the Nestlé CREMORA product and its packaging must comply with
c. Also Cremora’s tariff code is classified as HS 2106.90.09 Food preparations not elsewhere specified or included – Other.
d. The exact date when the truck was held up at the border was the 19th August 2022 and prior to that we had no episode similar to this. During August, there was no financial impact as the orders were allowed with the warning that the next shipment (if not preceded by the paper work) will be sent back, however, the order for September that Nestle in possession of is valued at R 2,841mio. |
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|
Resolution status note:
|
Dear Administrator kindly update the status to resolved
Thank you |
|
|
NTB-001-094 |
3. Technical barriers to trade (TBT)
B1: Import authorization/licensing related to technical barriers to trade |
2022-12-12 |
Mozambique: |
South Africa |
Resolved
2024-05-08 |
View |
|
Complaint:
|
We have been applying for a Vet Import Permit to export Nestle Allegra to Mozambique as it has been treated as a dairy product. Nestle Allegra is a non-dairy product and we would like it to be exempt from Vet import permit and treated as non-dairy.
There hasn't been any incident to date. and we cannot quantify the cost. Because the product is treated as a dairy product, it must go through process of vet import permit which delays trade of product. so the cost is indirectly/directly linked to the trade delays which impact working capital cycle. |
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Resolution status note:
|
It was raised as a suggestion, so it can be considered resolved. |
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NTB-001-128 |
2.4. Import licensing |
2023-06-23 |
Zimbabwe: Johannesburg/Pretoria |
South Africa |
Resolved
2026-04-15 |
View |
|
Complaint:
|
Reference is made to a resolved complaint with number NTB-000-966, which pertained to a problem with import licensing requirements into Zimbabwe.
The complainant was a Zambian exporter of yeast that was experiencing challenges in obtaining import permits from the Authorities in Zimbabwe, which permits were not issued when requested. This complaint is similar to the problem experienced by Rymco (Pty) Ltd, trading as Anchor Yeast, being hindered in exporting yeast from South Africa to Zimbabwe.
The date of resolution is indicated as 06 April 2023. A status note pertaining to the complaint reads as follows: “During the COMESA Regional Capacity Building Workshop for NMCs and National Focal Points held from 3 to 6 April 2023, Zimbabwe Focal Points reported that import permits were no longer required as the products have been placed on open general import license. This NTB was therefore resolved.”
South Africa requests confirmation on whether the lifting of the import licensing requirement on yeast also applies to SADC countries, specifically South Africa. |
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Resolution status note:
|
During the SADC NTB meeting held from 14 -15 April, 2026 Zimbabwe National Focal Points informed the South African National Focal Point that Zimbabwe under Statutory Instrument (SI) 112 of 2024 (uploaded in the system) has removed the requirement of an import license on yeast. |
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NTB-001-150 |
1.9. Determination of eligibility of an exporting country by the importing country |
2023-11-12 |
Lesotho: DURBAN PORT |
South Africa |
Resolved
2024-05-31 |
View |
|
Complaint:
|
THERE IS QUERIES IN REGARDS TO THE FABRIC AND BEING INSPOECTED, BUT NO RESULT HAS BEEN OUT FROM SARS SINCE A LONG TIME |
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Resolution status note:
|
Lesotho Focal Point reported that the NTB had been resolved successfully |
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NTB-001-222 |
8.8. Issues related to transit |
2024-12-06 |
Zimbabwe: Beitbridge |
South Africa |
Resolved
2025-07-23 |
View |
|
Complaint:
|
When submitting invoices to declare goods transiting through Zimbabwe (RIT) for import into Malawi, it was brought to our attention that Zimbabwe requires an Ozone Depleting Substances permit (ODS) for air conditioners, refrigeration units and parts thereof which comes at an exorbitant cost. These are transit goods through Zimbabwe and not fully functional at the time until they are assembled within the importing country therefore it is our understanding that no permit would be required in Zimbabwe . |
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Resolution status note:
|
During the consultative meeting held between the SADC Secretariat and Zimbabwe, the Zimbabwe clarified as follows:Environmental
Management (Prohibition and Control of Ozone Depleting Substances,
Greenhouse Gases, Ozone Depleting Substance Dependent Equipment
and Greenhouse Gases Dependent Equipment) Regulations, 2023.
1. The licence is issued under regulation SI 49 , section 5(3) : EnvironmentalManagement (Prohibition and Control of Ozone Depleting Substances,Greenhouse Gases, Ozone Depleting Substance Dependent Equipment
and Greenhouse Gases Dependent Equipment) Regulations, 2023.
2. The regulation is issued to conform to international requirements on licensing of ozone depleting substances
3. The licence is issued based on calender year January - December to allow proper accountability and reporting under the international law
4. The licence will be issued electronically as of 1st August 2025 therefore no added costs
5. Cost of the annual licence is USD $50 |
|
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NTB-001-234 |
2.2. Arbitrary customs classification |
2025-01-20 |
Botswana: Tlokweng Gate |
South Africa |
Resolved
2025-05-27 |
View |
|
Complaint:
|
We are a small female-owned company based in Gaborone, Botswana that manufactures small leather goods, mostly for corporates, government and individuals. Our team consists of 5 female employees with 4 full time and 1 on contractual basis. We import our raw material (which is mostly finished leather) from South Africa. We have been importing our material since 2019, however, since 2021 we have been facing a challenge of our raw materials being misclassified. we import finished leather products which is not subjected to Veterinary requirements since it is a finished product. However, we are subjected to go through veterinary regulations which causes delays and confusions on the applicable regulations. We request the proper application of regulations be applied when dealing with our product. The veterinary processes must be done away if there are not applicable.
Our company imports material about 3 times a month from South Africa, with a total average of 3200 dm of finished leather. |
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Resolution status note:
|
A virtual meeting was held on the 29th of April, 2025, between Customs Services(External Eelations & Classification office), the Tlokweng Border Post Manager, Ministry of Trade officials, SADC officials, and the trader to learn more about the trader's challenge. The trader was given the contact details of the Tlokweng Border Manager for assistance in case she faces similar challenges in the future. |
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Products:
|
4113.20: Leather further prepared after tanning or crusting "incl. parchment-dressed leather", of pigs, without hair on, whether or not split (excl. chamois leather, patent leather and patent laminated leather, and metallised leather) |
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NTB-001-265 |
8.8. Issues related to transit |
2025-06-03 |
South Africa: Lebombo |
South Africa |
Resolved
2026-04-15 |
View |
|
Complaint:
|
In relation to Complaint NTB-000-632, "Copper Moon Trading, the company that is running the Lebombo dry port at Komatipoort, near the Lebombo/Ressano Garcia border post, is forcing transporters to use and pay for its parking facilities in Komatipoort. Transporters' vehicles are required to visit the SARS customs clearing offices at the Lebombo dry port and so parking should be provided for them, free of charge, by SARS.
If parking is not provided, then trucks must be allowed to park along the roadway."
The complaint was resolved in 2016, is this still the case? Attached is a receipt.
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Resolution status note:
|
The border post does not have enough parking space and trucks are parking along N4 and also utilising the own private parking which is not link to SARS Customs . It is optional to use the parking with parking fees determined by the owner of the parking . The matter is resolved. |
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NTB-001-253 |
8.8. Issues related to transit |
2025-05-11 |
Zimbabwe: Nyamapanda |
South Africa |
Resolved
2026-04-15 |
View |
|
Complaint:
|
While in transit from BBR to Nyamapanda with a load destined for Malawi, our truck had to divert off the predetermined statutory route through Harare due to roadworks/congestion by no more than 400m. The Zimra tracking seal picked up this diversion and thus, we have been punished with a $2000 fine we which feel is incredibly excessive, especially with proof that the truck was not stationary at all while off-route. This punishment does not seem to fit the crime. |
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Resolution status note:
|
During the SADC Regional Meeting on Non-Tariff Barriers (NTBs) held from 14–15 April 2026, National Focal Points from Zimbabwe and South Africa met to discuss this NTB. As was requested by South Africa during a bilateral meeting held on 2 February, 2026, Zimbabwe indicated that according to law, trucks are required to seek pre-authorization of any divergence on the agreed routes. South Africa noted that the truck driver did not comply with the requirements as stated. |
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