Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 381 to 400 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-498	8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,)	2012-03-14	Kenya: Mombasa sea port	Rwanda	Resolved 2014-12-11	View
Complaint:	Congestion in the Dar-es- Salaam and Mombasa Ports
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, EAC Secretariat reported that the ports of Mombasa and Dar Es Salaam are implementing National single window system to redress delays at the ports. This NTB is therefore resolved
NTB-000-500	8.8. Issues related to transit	2012-03-14	Tanzania: Along MAjor highways	Rwanda	Resolved 2015-11-30	View
Complaint:	Weighing of empty trucks in Tanzania
Resolution status note:	Tanzania introduced weighing in motion
NTB-000-502	8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,)	2012-03-14	Kenya: Malaba	Rwanda	Resolved 2012-09-28	View
Complaint:	Delays at Malaba border for trucks driving to Uganda due to lack of facilities at the border
Resolution status note:	The Focal points for Kenya and Rwanda reported that the scope of facilities reported missing at malaba include Air, Port, Rail, Road, Border Posts facilities and therefore making it quite difficult to address the NTB. It was therefore recommended that the NTB be removed from the system and any folow up complaint should be be reported accurately to reflect the true position of operations at the border in reference. Border posts facilities at Malaba are in place and operational.
NTB-000-529	1.8. Import bans	2012-08-08	Burundi: National Police	Rwanda	Resolved 2013-10-16	View
Complaint:	Ban on import of fresh fruits from Burundi to Rwanda
Resolution status note:	On 16 October 2013, Burundi Focal Point reported that, at the 12th EAC Regional Forum on NTBs held on 14th– 17th October, 2013 in Arusha, Tanzania, Rwanda reported that Burundi had lifted the ban. Therefore the NTB was resolved
NTB-000-580	8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,)	2013-04-17	Rwanda: Rusumo	Rwanda	Resolved 2014-07-02	View
Complaint:	Lack of parking facilities at Rusumo Border Post is creating congestion and clearance delays.
Resolution status note:	On 03 July 2014 FESARTA reported that there were initiatives to improve this border post and so the NTB is resolved.
NTB-000-621	1.14. Lack of coordination between government institutions	2014-01-26	Tanzania: Nzega Town	Rwanda	Resolved 2014-12-11	View
Complaint:	High way attack that occurred in TANZANIA near NZEGA Town along the Central Corridor
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that security had improved. Tanzania was providing police escorts. This NTB is therefore resolved.
NTB-000-647	8.7. Costly Road user charges /fees Policy/Regulatory	2014-12-11	Tanzania: Tanzania National Park	Rwanda	Resolved 2015-11-04	View
Complaint:	Tanzania National Park charges Rwanda transporters transiting through the national park US$300 per truck as national park fees .
Resolution status note:	Tanzania National Park is no longer charging Rwanda transporters transiting through the national park US$300 per truck as national park fees
NTB-000-648	5.3. Export taxes Policy/Regulatory	2014-12-11	Uganda: Uganda Revenue Authority	Rwanda	Resolved 2015-11-18	View
Complaint:	Charge of "export tax" of 0.2 % of raw materials exported from Uganda by Rwanda Premier Tobacco Company Ltd
Resolution status note:	At the 16th EAC Forum on NTBs, Uganda undertook to study evidence provided by Rwanda and report back to the next meeting of the forum. UGANDA is adhering to EAC preferential treatment.
NTB-000-658	8.8. Issues related to transit Policy/Regulatory	2014-12-11	Kenya: Along corridor	Rwanda	Resolved 2015-11-30	View
Complaint:	Containerized cargo is being subjected to Imposition of 4 weighbridges instead of agreed 2 as agreed by Partner States.
Resolution status note:	During the 45th SCTIFI Rwanda reported that Weighbridges exceed the designated number of two (2) that trucks should go through both in the Central Corridor (7 weighbridges) and the Northern Corridor (8 to 9 weighbridges); (a) 5 Weighbridges in Kenya which are located at Dongo Kundu, near the Port of Mombasa Mariakani, Mlolongo, Gigil, Busia mobile weighbridge (if you pass through Busia border) or Webuye (if you pass through Malaba border). At each of these weighbridges, the track is weighed which wastes time. (b) 3 to 4 weighbridges in Uganda: If passed through Malaba, there is Malaba weighbridge (If passed through Busia border there is no weighbridge), Iganga, Lukaya and Mbarara. (c) 8 Weighbridges in Tanzania which are located at Kurasini, Vigwaza, Mikese, Dumila, Dodoma, Singida, Kahama, and Nyakahura. The Republic of Kenya informed the meeting that trucks are weighed once at the Mariakani weighbridge as per the Presidential Directive. However, Kenya took note of the complaint and committed to consult the Ministry of Transport on the 5 Weighbridges and report to the 38th RMC. The United Republic of Tanzania submitted that transit trucks are weighed at three weighbridges: Vigwaza, Singida and Nyakahura. It was noted that the challenge is with truck drivers who sometimes do not differentiate between the weighbridges dedicated for transit vehicles and the ones dedicated for domestic vehicles and hence noted the need for weighbridges for international transport to bear clear signage or color to be differentiated from local weighbridges. Senior Officials noted the need to sensitize the truck drivers and weigh bridge officers on the weighbridges required for the international transfers. The SCTIFI directed Secretariat to develop a mechanism to differentiate transit truck weighbridges from domestic cargo trucks by putting clear signage or colouring them differently and circulating the information to stakeholders / transporters and report to the 46th Sectoral Council for Trade, Industry, Finance and Investment (EAC / SCTIFI 45 / Directive / 54);
NTB-000-665	8.7. Costly Road user charges /fees Policy/Regulatory	2015-03-02	Tanzania: Dar-es-Salaam Port	Rwanda	Resolved 2016-06-08	View
Complaint:	Double payment of port exit fees: URT is charging double payment at inland and port exit. Inland container deposits have been introduced in reduce the congestion at Dar port. However, freight forwarders have reported being required to pay for port exit fees twice.
Resolution status note:	This NTB was resolved. Rwanda transporters have not reported any further charges on the same
NTB-000-702	2.3. Issues related to the rules of origin	2015-09-17	Tanzania: National Environment Management	Rwanda	Resolved 2018-05-12	View
Complaint:	Delays in issuance of certificates by Tanzania’s NEMA (National Environmental management Authority) which has the validity for three months. It also takes three months to renew the certificate that allows Bralirwa Ltd to export broken glasses and bottles to Dar es Salaam to be recycled by KIOO Ltd. Reported in 2015.
Resolution status note:	During the 25th EAC NTBs Forum held on 9- 12 May 2018, URT and Rwanda reported that this issue hadbeen resolved.
NTB-000-810	8.7. Costly Road user charges /fees	2017-10-02	Tanzania: Tunduma	Rwanda	Resolved 2018-10-31	View
Complaint:	Escorted trucks carrying Zambia brown sugar and white maize in transit to Rwanda are forced to pay to Tanzania Revenue Authority (TRA) Tunduma border station a sum of Tsh 960,000 to accompany trucks.
Resolution status note:	The Committee on Customs during its meeting in May noted that Mtera route is the shortest to transit to Rwanda and the route was not yet gazetted. It was recommended to geo-map all the transit routes and gazette the Mtera route. The Mtera route was gazetted vide Legal Notice No. 48 of 10th May, 2018. The Regional Forum on NTBs at its meeting in October, 2018 was informed that Trucks to Kigali are no longer required to have escorts. The NTB was resolved.
NTB-000-811	3. Technical barriers to trade (TBT) B11: Prohibition for TBT reasons Policy/Regulatory	2017-10-02	Kenya: State Department of Trade	Rwanda	Resolved 2018-11-16	View
Complaint:	Kenya banned exports of scrap metals destined to Rwanda in accordance with scrap metal Act NO. 1 OF 2015
Resolution status note:	Kenya informed the SCTIFI in November 2018 that the scrap metal is a restricted business in Kenya and that Rwanda traders require a permit to transfer the scrap metal from Kenya. Rwanda informed the meeting that NTB is resolved.
NTB-000-812	8.2. Administrative (Border Operating Hours, delays at border posts, etc.)	2017-11-17	Tanzania: Tunduma	Rwanda	Resolved 2018-11-16	View
Complaint:	Delays in releasing trucks at Tunduma & Rusumo border post by Tanzania Revenue Authority (TRA) as a result of manual lodging of import documents
Resolution status note:	The NTB was resolved during the meeting of SCTIFI of 16th November,2018
NTB-000-836	2.6. Additional taxes and other charges Policy/Regulatory	2018-10-26	Tanzania: Tanzania Dairy Board	Rwanda	Resolved 2023-02-20	View
Complaint:	Milk exported to Tanzania attracts numerous charges collected by different institutions including Tanzania Bureau of Standards, Tanzania Foods and Drugs Authority and Tanzania Dairy Board. Also, to import a kilogramme of milk in Tanzania, under the newly signed Animal Diseases and Animal Products Movement Control Regulations published on 31st August 2018 (Government Notice No 476) and which entered into force on 1st October 2018, Tanzania now requires to pay Tsh 2,000 on milk imported from outside the country from Tsh150. This is a 1,233% increase (https://allafrica.com/stories/201810030671.html ). This is a total ban since milk imported cannot compete with the local one.
Resolution status note:	URT reported to the regional meeting that TFDA does not exist, TBS and TMDA do not charge. Hence the issue of numerous charges is resolved. The Tanzania Dairy Board Charges have been revised from 2,000 to 1,000 through Government Notice number 478 of July 2022. The remaining charge is part of the ongoing process of harmonization of fees, levies, and charges. Hence the meeting agreed that the NTB is resolved.
NTB-000-845	8.4. Transport related corruption	2018-09-03	Tanzania: Rusumo	Rwanda	Resolved 2018-11-16	View
Complaint:	Tanzania has introduced an escort fee imposed by TRA from Dar Es Salaam to Rusumo.
Resolution status note:	Tanzania reported that this NTB was resolved through administrative procedures.
NTB-000-849	1.14. Lack of coordination between government institutions	2018-09-12	Uganda: Kampala	Rwanda	Resolved 2018-11-28	View
Complaint:	Two Trucks on Transit from Rwanda to Mombasa carrying minerals for export are impounded by Uganda Mineral Protection Police Unit.
Resolution status note:	Uganda confirmed to have received evidence of this NTB from Rwanda. The Trucks that were being held had no customs issue as they had fulfilled all transit requirements. The Uganda Mineral Protection Police Unit had held the trucks claiming the transit documents were forged however, customs was consulted and proved that the documents were genuine. The SCTIFI meeting held in November, 2018 was informed that the Ministry of Foreign Affairs – Uganda convened a meeting and resolved that matter. The matter was resolved.
NTB-000-849	1.14. Lack of coordination between government institutions	2018-09-12	Uganda: Kampala	Rwanda	Resolved 2018-11-28	View
Complaint:	Two Trucks on Transit from Rwanda to Mombasa carrying minerals for export are impounded by Uganda Mineral Protection Police Unit.
Resolution status note:	The NTB was resolved during meeting of Nov 2018
NTB-000-866	2.3. Issues related to the rules of origin	2017-11-17	Tanzania: Tunduma	Rwanda	Resolved 2018-11-16	View
Complaint:	Escorted trucks carrying Zambia brown sugar and white maize in transit to Rwanda are forced to pay to Tanzania Revenue Authority (TRA) Tunduma border station a sum of Tsh 960,000 to accompany trucks.
Resolution status note:	Mtera route is the shortest to transit to Rwanda and the route was not yet gazetted. It was recommended to geo-map all the transit routes and gazette the Mtera route. The Mtera route was later on gazetted vide Legal Notice No. 48 of 10th May, 2018. and hence the NTB reswolved.
NTB-000-874	2.6. Additional taxes and other charges	2017-05-05	Tanzania: Tunduma	Rwanda	Resolved 2018-11-16	View
Complaint:	Escorted trucks carrying Zambia brown sugar and white maize in transit to Rwanda are forced to pay to Tanzania Revenue Authority (TRA) Tunduma border station a sum of Tsh 960,000 to accompany trucks.
Resolution status note:	Mtera route is the shortest to transit to Rwanda and the route was not yet gazetted. It was recommended to geo-map all the transit routes and gazette the Mtera route. The Mtera route was gazetted vide Legal Notice No. 48 of 10th May, 2018. The NTB was resolved

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