Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 241 to 260 of 920

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-158	1.1. Export subsidies A82: Testing requirement	2009-07-27	Tanzania: Ministry of Agriculture	Tanzania	Resolved 2016-05-18	View
Complaint:	Cumbersome procedures for , SPS certificates and the permits.The Ministry utilitises its own laboratories in Dar es Salaam with support from Tropical Pesticide Research Institute in Arusha which takes even more time.
Resolution status note:	The procedures are being streamlined
NTB-000-092	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Tanzania: Dar-es-Salaam Port	Mauritius	Resolved 2011-05-23	View
Complaint:	Tanzania demands pre-shipment inspection for exports from Mauritius. The lack of appointed inspection company in Mauritius makes abiding to the requirements of pre-inspection difficult.
Resolution status note:	Tanzania reported that there is no pre-shipment inspection for exports from Mauritius.
NTB-000-162	8.7. Costly Road user charges /fees	2009-07-27	Tanzania: Ministry of Transport	Tanzania	Resolved 2011-07-28	View
Complaint:	Registration and accreditation of transporters is too high, (Charge is USD 10,000 per company so that only capable and serious transporters are registered)
Resolution status note:	Tanzania Revenue Authority reported that TRA is responsible for issuing the transporter license and that the fees is only Ks 20 000.
NTB-000-156	7.9. Inadequate trade related infrastructure	2009-07-27	Tanzania: Along major highways	Tanzania	Resolved 2012-06-15	View
Complaint:	Weighing equipment in some stations is sometimes faulty, meaning that even when a truck has a proper seal, weight readings at different stations vary. Also, there are numerous stations along the major highways, which do not respect seals even when it is clear that such seals have not been tempered with. The most notorious stations are along Moshi and Kibaha on Nairobi-Dar-es-salaam highway.
Resolution status note:	The 10th meeting of SADC Committee on Trade Facilitation accepted Tanzania's explaination that problem arose due to packaging and loading of containers at the port. If containers are not properly packed, goods move while on transit and affect weigh on an axle. Distribution of weight on an axle may be correct at point of departure, but after some distance, it may change as cargo moves. Since weighing is on axles not cargo, different numbers may be recorded at a weigh bridge. It was reported that sensitization was already being undertaken to alert traders to reduce the possibility of movement of goods inside containers while in transit by packing properly. The meeting therefore agreed to consider the NTB resolved.
NTB-000-371	7.8. Consular and Immigration Issues	2010-02-10	Tanzania: Ministry of Trade	Zambia	Resolved 2011-05-23	View
Complaint:	Tanzania was charging a discriminatory US$100.00 for visa for all business people attending the Saba Saba Trade Fair in Dar es Salaam without notification.
Resolution status note:	Tanzania reported that there is no VISA between Tanzania and Zambia. US$ 100 is not VISA but rather a Temporary Assignment Pass for any gainful activity which is undertaken for less than 3 months which is being paid at the entry and exit points respectively. Notification is communicated during the preparations of the trade fairs.
NTB-000-165	8.7. Costly Road user charges /fees	2009-07-27	Tanzania: Dar-es-Salaam Port	Tanzania	Resolved 2012-06-15	View
Complaint:	Dar es Salaam port charges are considered high although it is one of the best ports in the region. Registration and accreditation of transporters is high, In addition to the charges and logistics, transit bonds are bureaucratic and are treated differently in other SADC countries.
Resolution status note:	The 10th meeting of SADC Committee on Trade facilitaion agreed that the NTB was outdated & also that ‘charges’ had to be unpacked to enable comparison of all types of charges imposed at the port. It was noted that Dar es Salaam Port has special dispensations for transit cargo, which are not offered to cargo destined to Tanzania. According to the latest study by Tanzania, the Dar es Salaam port is the cheapest in the Region therefore this NTB was considered resolved.
NTB-000-154	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Tanzania: Tanzania Bureau of Standards	Tanzania	Resolved 2011-07-28	View
Complaint:	Delays and high cost of screening honey. Tanzania Bureau of Standards takes from 3 to 4 weeks with constant follow up; 20 items are screened on payment of T50,000/-
Resolution status note:	Tanzania Bureau of Standards reported that there is some improvement on the dwell time at TBS Test house. There has been an influx of samples in the food sector which has resulted in companies having to wait for maximum 1-2 weeks. The current capacity of the conformity infrastructure (soft and hard), has necessitated that TBS Laboratory applies a first come first attended procedure. TBS encourages the business community not to wait until the last hour before they lodge their enquiry. 2. The cost of conducting an analysis is determined by the type of analysis to be conducted and therefore the cost of the reagents which goes up with time. Example, the current (2011) analysis cost for Honey is 160,000.00Tanzanian Shillings per sample.
NTB-000-161	7.4. Costly procedures	2009-07-27	Tanzania: Ministry of Trade	Tanzania	Resolved 2016-06-15	View
Complaint:	A number of non-tariff fees are levied on agricultural and manufactured products. Examples are: inspection fees, Warehousing fees; Air Cargo levy; Agricultural Cess, Livestock Marketing Cess, landing and parking fees, seaman's levy and farm support fees.
Resolution status note:	The SADC Sub Committee on Trade facilitation carried out a review of long standing NTBs and found out that the various fees identified above, i.e. inspection fees, warehousing fees; air cargo levy; agricultural cess, livestock marketing cess, landing and parking fees, seaman's levy and farm support fees were acceptable as long as they are for the services rendered and are also provided for in the national legislations. This is finding therefore resolves the NTB
NTB-000-089	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Tanzania: Tanzania Revenue Authority	Mauritius	Resolved 2011-05-23	View
Complaint:	There are long administrative procedures at the customs department with Tanzania Revenue Authority and other affiliated organizations. There are too many stages to go through before a container is released.
Resolution status note:	Tanzania reported that easing of Customs Procedures and Improvement in Customs Clearance; Documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements.
NTB-000-362	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam
Resolution status note:	Tanzania Revenue Authority reported that all documentation for imports is centralized and is available and processed online. Allexports documents are processed at the borders.
NTB-000-362	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam
Resolution status note:	Tanzania reported that documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements. Tanzania Revenue Authority reported that all documentation for imports is available processed online. All exports documents are processed at the border.
NTB-000-160	1.1. Export subsidies A82: Testing requirement	2009-07-27	Tanzania: Tanzania Bureau of Standards	Tanzania	Resolved 2011-08-28	View
Complaint:	Exports go through unnecessary, onerous and costly testing and documentation procedures, since the TBS, TFDA, Ministry of Health and Tanzania atomic energy authority each have to issue export certification on every export consignment.
Resolution status note:	Tanzania Revenue Authority reported that TRA does random physical verification as part of risk management analysis before clearing and this is done mainly on textiles motor vehicles.
NTB-000-160	1.1. Export subsidies A82: Testing requirement	2009-07-27	Tanzania: Tanzania Bureau of Standards	Tanzania	Resolved 2011-08-28	View
Complaint:	Exports go through unnecessary, onerous and costly testing and documentation procedures, since the TBS, TFDA, Ministry of Health and Tanzania atomic energy authority each have to issue export certification on every export consignment.
Resolution status note:	Tanzania reported that Tanzania Institutions have been established and governed by Laws. The process of establishing Testing procedures under one roof is underway.
NTB-000-160	1.1. Export subsidies A82: Testing requirement	2009-07-27	Tanzania: Tanzania Bureau of Standards	Tanzania	Resolved 2011-08-28	View
Complaint:	Exports go through unnecessary, onerous and costly testing and documentation procedures, since the TBS, TFDA, Ministry of Health and Tanzania atomic energy authority each have to issue export certification on every export consignment.
Resolution status note:	Tanzania reported that Tanzania Institutions have been established and governed by Laws. The process of establishing Testing procedures under one roof is underway. Tanzania Revenue Authority reported that TRA does random physical verification as part of risk management analysis before clearing and this is done mainly on textiles motor vehicles.
NTB-000-113	7.9. Inadequate trade related infrastructure	2009-07-26	Tanzania: Dar-es-Salaam Port	South Africa	Resolved 2011-05-23	View
Complaint:	Periodic port congestion in Tanzania makes logistical planning near impossible , which impact negatively on perishable exports.
Resolution status note:	Tanzania reported that by July 2010, the import container dwell time had been reduced to 10 days, ship waiting time from 13 days to 4 days and ship turnaround time from 19 days to 3 days. This improvement has been attributable to additional investment to increase handling capacity which involved reorganisation of the port area (additional capacity of 14,000 TEU's) and opening of new ICD (additional capacity of 10,000 TEU's). This is complimented by supportive tariff for ICD and punitive tariff for overstayed containers within the port. New customs procedures which include online submission of declarations and supporting documents, reduced percentage of physical verifications, partial submission of manifest all have contributed positively to reduce dwell time. Efforts are now geared towards implementing a single window port community system PCS TO FURTHER REDUCE CONTAINER DWELL TIME TO 5 DAYS. Establishment of ICD was meant to create additional space of approximately 10,000 TEU's as pointed out earlier. All transit containers were excluded in the process of being sent to ICD in order to reduce the inconvenience to the customers and also get rid of the double handling that would be created by sending the transit containers to ICD. ICD are currently working as an extension of the port and hence monitoring of transit containers not sent to ICD will be easily monitored. Therefore this will not be subjected to any charges since all transit containers will be stationed at the port.
NTB-000-407	7.9. Inadequate trade related infrastructure	2011-03-07	Tanzania: Rusumo-Dar es Salaam Road	Rwanda	Resolved 2012-06-15	View
Complaint:	Weigh Bridges permanent and Temporary ones.... they do not respect the papers that state the weight carried so they force the drivers to weigh another challenge is that, there is no uniformity in the weights that the various weigh bridges present.
Resolution status note:	The 10th meeting of SADC Trade Facilitation Committee held onb 14-15 June 2012 accpeted Tanzania's explaination that problem arises due to packaging and loading of containers at the port. If containers are not properly packed, goods move while on transit and affect weigh on an axle. Distribution of weight on an axle may be correct at point of departure, but after some distance, it may change as cargo moves. Since weighing is on axles not cargo, different numbers may be recorded at a weigh bridge. It was reported that sensitization was already being undertaken to alert traders to reduce the possibility of movement of goods inside containers while in transit by packing properly.Tanzania is modernizing the weighing equipment so as to have electronic devices that cannot be tempered with and can keep records. This will contribute towards solving this problem. This NTb was therefore considered resolved on the basis of sensitization work in progress as well as modernisation programme.
NTB-000-428	2.3. Issues related to the rules of origin	2011-08-01	Tanzania: Mbeya	Kenya	Resolved 2013-10-17	View
Complaint:	EXPORT OF PLASTIC FROM KENYA TO TANZANIA ARE SUBJECTED TO 25% DUTY
Resolution status note:	At the 12th Regional Forum on NTBs held from 14th – 17th, October 2013, at EAC Headquarters, Arusha, Tanzania, the EAC secretariat reported that a report of the verification mission was considered by the meeting of SCTIFI following which , letters were sent out to Partner States and revenue authorities informing them that plastic products are supposed to benefit from preferential treatment.
Products:	3905.21: Vinyl acetate copolymers, in aqueous dispersion
NTB-000-430	2.3. Issues related to the rules of origin	2011-08-23	Tanzania: Lungalunga	Kenya	Resolved 2013-10-17	View
Complaint:	plastic bags doubted as to the rule of origin despite the existence of rule of origin certificate
Resolution status note:	At the 12th Regional Forum on NTBs held from 14th – 17th, October 2013, at EAC Headquarters, Arusha, Tanzania, the EAC secretariat reported that a report of the verification mission was considered by the meeting of SCTIFI following which , letters were sent out to Partner States and revenue authorities informing them that plastic products are supposed to benefit from preferential treatment.
NTB-000-431	2.3. Issues related to the rules of origin	2010-08-31	Tanzania: Namanga	Kenya	Resolved 2013-04-10	View
Complaint:	Tanzania is charging 25 percent duty on Kenya exports of self adhesive tapes despite the fact having EAC certificate of origin
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Tanzania reported that a verification mission to authenticate whether the products conform to the Rules of Origin was undertaken and the NTB had been resolved.
Products:	3919.10: Self-adhesive plates, sheets, film, foil, tape, strip and other flat shapes, of plastics, in rolls <= 20 cm wide
NTB-000-452	7.8. Consular and Immigration Issues	2011-09-03	Tanzania: Mbeya	Uganda	Resolved 2012-04-26	View
Complaint:	Tanzania Border posts charge Visa charges of US$ 250 for businessmen from Uganda.
Resolution status note:	At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Tanzania reported that it does not charge visa from EAC members.

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