Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 221 to 240 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-001-211	2.13. Issues related to Pre-Shipment Inspections	2024-10-01	Uganda: UNBS	Kenya	Resolved 2024-11-23	View
Complaint:	Kenya is experiencing unfair treatment by UNBS. Where the institution refused to recognize PERMITS Issued by KEBS. Unfortunately, efforts to engage with border and Headquarters UNBS officials have not been fruitful because the manufacturer didn't receive any help insisting that Kenya manufacturers pay the destination Inspection fee despite products having standardization marks with harmonized standards. UNBS demand that payments for destination must be done without any other documents issued by UNBS. Additionally, it’s been a challenge getting sample receipts when UNBS pick samples for every consignment. Manufacturers would demand drivers to pay for lack of evidence of the huge samples taken by UNBS. Also clients receive less paid items due to samples collected by UNBS. This is unfair and has raised concerns to Kenya manufacturers and clients in Uganda. Affected products include cosmetics products
Resolution status note:	EAC has Harmonized Standards for Furniture, but they are not exhaustive. The trader was transferring types of furniture falling in a category where no harmonized standard exists. In such circumstances the goods might be subject to retesting. The meeting hence noted that this was not an NTB but an operational challenge and should be referred to the Committee on Standards for consideration.
NTB-001-212	2.10. Inadequate or unreasonable customs procedures and charges	2024-10-01	Uganda: URA	Kenya	Resolved 2024-11-23	View
Complaint:	Kenya is experiencing unfair treatment by URA. Where the institution refuses to recognize the weights of export documents of the sealed goods, C2 and road consignment notes. Uganda usually issues notice of seizure for mis appropriation of weight across items. Unfortunately, efforts to engage with border officials have not been fruitful because the officers demand for 100% verification for all the consignments every time at the cost of the manufacturer. This is regardless the products being fragile and without good equipment to offload and load. At times the items brake causing loses to paid products. All shipments to Uganda are subjected to 100% verification by URA, This has huge cost implications and delay in delivery of the goods. Some of the products affected include ceramic products - Close Couple Toilet, Basin and Pedestal.
Resolution status note:	The Senior Officials noted that it is a customs procedure to verify goods transferred and not an NTB. The meeting further emphasized the need for due consideration to be given considering the nature of the products which are fragile.
NTB-001-220	2.3. Issues related to the rules of origin	2024-07-01	Uganda: Uganda Revenue Authorities	Kenya	Resolved 2025-05-30	View
Complaint:	Certificate of Origin Declined (Issues of RoO) Uganda has declined to recognize the Certificate of Origin for chewing gum manufactured by Kenafric Industries transferred to M/S Glorre International Limited on concern that the manufacturing process does not exceed the provisions in Rule 7 of the EAC Rules of Origin, 2015. Kenya NMC suggests that the process involves the use of machinery and technical expertise. Therefore, the process of manufacturing chewing gum exceeds the provisions under Rule 7 of the EAC rules of origin.
Resolution status note:	The 38th RMC was informed by the Republic of Kenya that the NTB was resolved
NTB-000-089	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Tanzania: Tanzania Revenue Authority	Mauritius	Resolved 2011-05-23	View
Complaint:	There are long administrative procedures at the customs department with Tanzania Revenue Authority and other affiliated organizations. There are too many stages to go through before a container is released.
Resolution status note:	Tanzania reported that easing of Customs Procedures and Improvement in Customs Clearance; Documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements.
NTB-000-093	7.5. Lengthy procedures	2009-07-26	Tanzania: Banking Institutions	Mauritius	Resolved 2011-05-23	View
Complaint:	Tanzania banks delay processing bank documents resulting in vessel arriving at the port of destination before the importer receives the original documents from the bank.
Resolution status note:	Tanzania reported that the complaint is obliged to comply with banks’ requirements to speed up the process
NTB-000-149	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	Despite efforts to improve the situation, customs procedures in Tanzania are cumbersome. In most cases, depending on the type of product, there is a long verification chain that involves many steps and numerous documents have to be handled/exchanged in the process of importing.
Resolution status note:	Tanzania Revenue Authority reported that all customs documentation are now obtained and processed online. Traders engage Clearing Agents for clearing goods who obtain all documents online.
NTB-000-154	2.8. Lengthy and costly customs clearance procedures	2009-07-27	Tanzania: Tanzania Bureau of Standards	Tanzania	Resolved 2011-07-28	View
Complaint:	Delays and high cost of screening honey. Tanzania Bureau of Standards takes from 3 to 4 weeks with constant follow up; 20 items are screened on payment of T50,000/-
Resolution status note:	Tanzania Bureau of Standards reported that there is some improvement on the dwell time at TBS Test house. There has been an influx of samples in the food sector which has resulted in companies having to wait for maximum 1-2 weeks. The current capacity of the conformity infrastructure (soft and hard), has necessitated that TBS Laboratory applies a first come first attended procedure. TBS encourages the business community not to wait until the last hour before they lodge their enquiry. 2. The cost of conducting an analysis is determined by the type of analysis to be conducted and therefore the cost of the reagents which goes up with time. Example, the current (2011) analysis cost for Honey is 160,000.00Tanzanian Shillings per sample.
NTB-000-156	7.9. Inadequate trade related infrastructure	2009-07-27	Tanzania: Along major highways	Tanzania	Resolved 2012-06-15	View
Complaint:	Weighing equipment in some stations is sometimes faulty, meaning that even when a truck has a proper seal, weight readings at different stations vary. Also, there are numerous stations along the major highways, which do not respect seals even when it is clear that such seals have not been tempered with. The most notorious stations are along Moshi and Kibaha on Nairobi-Dar-es-salaam highway.
Resolution status note:	The 10th meeting of SADC Committee on Trade Facilitation accepted Tanzania's explaination that problem arose due to packaging and loading of containers at the port. If containers are not properly packed, goods move while on transit and affect weigh on an axle. Distribution of weight on an axle may be correct at point of departure, but after some distance, it may change as cargo moves. Since weighing is on axles not cargo, different numbers may be recorded at a weigh bridge. It was reported that sensitization was already being undertaken to alert traders to reduce the possibility of movement of goods inside containers while in transit by packing properly. The meeting therefore agreed to consider the NTB resolved.
NTB-000-158	1.1. Export subsidies A82: Testing requirement	2009-07-27	Tanzania: Ministry of Agriculture	Tanzania	Resolved 2016-05-18	View
Complaint:	Cumbersome procedures for , SPS certificates and the permits.The Ministry utilitises its own laboratories in Dar es Salaam with support from Tropical Pesticide Research Institute in Arusha which takes even more time.
Resolution status note:	The procedures are being streamlined
NTB-000-159	4.1. Issues related to sanitary and phyto-sanitary measures A83: Certification requirement	2009-07-27	Tanzania: Ministry of Health	Tanzania	Resolved 2011-08-30	View
Complaint:	Cumbersome certification procedures for certification of milk inputs.Certification officers are based in Dar es Salaam and going to Tunduma for verification is very cumbersome
Resolution status note:	Tanzania Revenue Authority reported that TRA does random physical verification as part of risk management analysis before clearing mainly on textiles motor vehicles.
NTB-000-160	1.1. Export subsidies A82: Testing requirement	2009-07-27	Tanzania: Tanzania Bureau of Standards	Tanzania	Resolved 2011-08-28	View
Complaint:	Exports go through unnecessary, onerous and costly testing and documentation procedures, since the TBS, TFDA, Ministry of Health and Tanzania atomic energy authority each have to issue export certification on every export consignment.
Resolution status note:	Tanzania Revenue Authority reported that TRA does random physical verification as part of risk management analysis before clearing and this is done mainly on textiles motor vehicles.
NTB-000-160	1.1. Export subsidies A82: Testing requirement	2009-07-27	Tanzania: Tanzania Bureau of Standards	Tanzania	Resolved 2011-08-28	View
Complaint:	Exports go through unnecessary, onerous and costly testing and documentation procedures, since the TBS, TFDA, Ministry of Health and Tanzania atomic energy authority each have to issue export certification on every export consignment.
Resolution status note:	Tanzania reported that Tanzania Institutions have been established and governed by Laws. The process of establishing Testing procedures under one roof is underway.
NTB-000-160	1.1. Export subsidies A82: Testing requirement	2009-07-27	Tanzania: Tanzania Bureau of Standards	Tanzania	Resolved 2011-08-28	View
Complaint:	Exports go through unnecessary, onerous and costly testing and documentation procedures, since the TBS, TFDA, Ministry of Health and Tanzania atomic energy authority each have to issue export certification on every export consignment.
Resolution status note:	Tanzania reported that Tanzania Institutions have been established and governed by Laws. The process of establishing Testing procedures under one roof is underway. Tanzania Revenue Authority reported that TRA does random physical verification as part of risk management analysis before clearing and this is done mainly on textiles motor vehicles.
NTB-000-161	7.4. Costly procedures	2009-07-27	Tanzania: Ministry of Trade	Tanzania	Resolved 2016-06-15	View
Complaint:	A number of non-tariff fees are levied on agricultural and manufactured products. Examples are: inspection fees, Warehousing fees; Air Cargo levy; Agricultural Cess, Livestock Marketing Cess, landing and parking fees, seaman's levy and farm support fees.
Resolution status note:	The SADC Sub Committee on Trade facilitation carried out a review of long standing NTBs and found out that the various fees identified above, i.e. inspection fees, warehousing fees; air cargo levy; agricultural cess, livestock marketing cess, landing and parking fees, seaman's levy and farm support fees were acceptable as long as they are for the services rendered and are also provided for in the national legislations. This is finding therefore resolves the NTB
NTB-000-162	8.7. Costly Road user charges /fees	2009-07-27	Tanzania: Ministry of Transport	Tanzania	Resolved 2011-07-28	View
Complaint:	Registration and accreditation of transporters is too high, (Charge is USD 10,000 per company so that only capable and serious transporters are registered)
Resolution status note:	Tanzania Revenue Authority reported that TRA is responsible for issuing the transporter license and that the fees is only Ks 20 000.
NTB-000-165	8.7. Costly Road user charges /fees	2009-07-27	Tanzania: Dar-es-Salaam Port	Tanzania	Resolved 2012-06-15	View
Complaint:	Dar es Salaam port charges are considered high although it is one of the best ports in the region. Registration and accreditation of transporters is high, In addition to the charges and logistics, transit bonds are bureaucratic and are treated differently in other SADC countries.
Resolution status note:	The 10th meeting of SADC Committee on Trade facilitaion agreed that the NTB was outdated & also that ‘charges’ had to be unpacked to enable comparison of all types of charges imposed at the port. It was noted that Dar es Salaam Port has special dispensations for transit cargo, which are not offered to cargo destined to Tanzania. According to the latest study by Tanzania, the Dar es Salaam port is the cheapest in the Region therefore this NTB was considered resolved.
NTB-000-092	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Tanzania: Dar-es-Salaam Port	Mauritius	Resolved 2011-05-23	View
Complaint:	Tanzania demands pre-shipment inspection for exports from Mauritius. The lack of appointed inspection company in Mauritius makes abiding to the requirements of pre-inspection difficult.
Resolution status note:	Tanzania reported that there is no pre-shipment inspection for exports from Mauritius.
NTB-000-356	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	Customs officers arbitrarily verify goods in transit at various check points and break seals for 100% physical verification leading to delays, breakages for goods thinly packed in the container etc. Customs could communicate with the next customs point at the border for verification to avoid 100% verification along the way. In some instances, the verification would have taken place at the point of loading the goods.
Resolution status note:	Tanzania Revenue Authority reported that there are only two check points in Misubusubu and at Makambako to check only the if truck abides by transit time and transit route. TRA does not break any seals. If any seal is tempered with transporter is supposed to notify TRA office, transit check point or the nearest police station. All transit check points are automated under asycuda so they can be monitored in the system. TRA is in the process of acquiring electronic cargo tracking system hence check points will go away.
NTB-000-357	7.9. Inadequate trade related infrastructure	2010-02-10	Tanzania: Ministry of Transport	Tanzania	Resolved 2011-08-28	View
Complaint:	A transit point in Mbezi is too small. The ongoing Stakeholders meetings to resolve the issue are taking long to materialize. Trucks are held for as long as 2,5km long ques.
Resolution status note:	Tanzania Revenue Authority reported that this transit point was closed in March 2010.
NTB-000-362	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Tanzania: Tanzania Revenue Authority	Tanzania	Resolved 2011-07-28	View
Complaint:	There are different offices for processing customs documents in Tanzania. There is need for one stop house fore.g. in Dar-es- salaam
Resolution status note:	Tanzania Revenue Authority reported that all documentation for imports is centralized and is available and processed online. Allexports documents are processed at the borders.

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