Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 261 to 280 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-511	8.1. Government Policy and regulations	2012-03-14	Tanzania: Ministry of Transport	Kenya	Resolved 2012-06-01	View
Complaint:	Kenya tourist vans are not allowed to enter Tanzania. They are required to off load tourists to Tanzania registered vans.
Resolution status note:	On 1 June 2012, Tanzania reported that, Tourist vans from Kenya are allowed to enter into Tanzania as foreign vans provided they have C32 formerly known as C36. A van carrying below 9 passengers are allowed free for 7 days. Van with 10 and above passengers are categorized as commercial vans and required as per Transit Act, 1995 to pay US$ 16 per axles in every 100 kms. Tanzania advises Partner states to adhere to requirements for entry into another Partner State to avoid delays and inconveniences. Tourist vans should make sure they check all requirements and have fulfilled them before they set off for Tanzania.
NTB-000-512	8.6. Vehicle standards	2012-06-01	Tanzania: Tunduma	South Africa	Resolved 2013-04-10	View
Complaint:	While the SADC and most EAC countries as well as most international countries allow a vehicle length (semi truck and trailer) of 18,5 M Tanzania only allows 17,5M. This is, in itself, not really a problem, and we are willing to buy permits in order to comply with that country's rules. However the only way you can obtain a permit is to arrive at Tunduma border post (or any border post ) then you have to pay someone to catch a bus for about 900 Kms and apply in Dar es Salaam. This can take days and then to aggravate the situation, the permits will only be issued on a Thursday, then the runner has to catch a bus all the way back to the border post in unreliable busses etc. It only took two days to clear the transit goods into Tanzania for transit into Kenya, however we have had to wait approximately ten days just to get a permit for being the normal SADC length of vehicle. We are carrying UN goods and we have now missed the deadline for the goods to be loaded onto the ship in Mombasa. It is entirely unacceptable that Thousands of Dollars of time and money are now lost due to such a rule that the rest of world has moved past. Also if Tanzania wishes to continue to collect revenue for permits then is it not an easier solution for them to have an office at the border (possibly VID) that can issue a permit and allow goods to move in due time. At the very least could Tanroads, or the Ministry not simply allow pre purchase or order of the permits via internet and let VID issue and check the vehicle dimensions at the border? Why does this have to be such a difficult and time consuming issue that slows down trade into and across Tanzania's borders
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Tanzania had consultations with South Africa and agreed it was a one off incident and if any issues arise they should contact Tanroad office at the Tunduma Border.
NTB-000-519	8.8. Issues related to transit	2012-06-20	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2013-10-17	View
Complaint:	Payment of double handling charges at the ICDs and at the Dar es Salaam port.
Resolution status note:	At the 12th Regional Forum on NTBs held from 14th – 17th, October 2013, at EAC Headquarters, Arusha, Tanzania, United Republic of Tanzania (URT) reported that the ICD charges are part of port charges and are therefore not additional charges. The only additional charges are on demurrage. However, Burundi requested to re-submit documentation supporting their submission through the EAC Secretariat. In the meantime, URT to investigate further and revert at the next EAC Regional Forum on NTBs in September, 2013. The meeting agreed to resolve this NTB on the basis of URT submission.
NTB-000-520	6.5. Variable levies Policy/Regulatory	2012-06-20	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2018-11-16	View
Complaint:	Beef and Pork from Kenya Farmers Choice are being charged 25% by Tanzania because the company is in the duty remission scheme despite the products not benefiting from the duty remission scheme.
Resolution status note:	During SCTIFI meeting held on 16 November2018, Kenya reported that the NTB was resolved
NTB-000-521	2.3. Issues related to the rules of origin	2012-06-20	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2013-04-10	View
Complaint:	TRA rejects EAC certificates of origin . Tanzania Revenue Authority imposes a duty of 25% of EABL products exported to its subsidiary Serengeti breweries limited in Tanzania
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Tanzania reported that certificates of origin are now issued for all EAC products both ion the STR and normal exports.
NTB-000-522	2.3. Issues related to the rules of origin	2012-06-20	Tanzania: Tanzania Revenue Authority	Kenya	Resolved 2013-04-10	View
Complaint:	Non recognition of EAC certificate of origin by Tanzania Revenue Athority for furniture products manufactured in Kenya
Resolution status note:	At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Tanzania reported that this was a one off incidence which had been resolved.
NTB-000-612	1.14. Lack of coordination between government institutions Policy/Regulatory	2013-11-05	Tanzania: at the border of Burundi/Tanzania	Burundi	Resolved 2013-12-20	View
Complaint:	Truck belonging to BRARUDI (the leading Brewery in the Republic of Burundi) has been held at the border of Burundi/Tanzania for a period of 15 days (Tanzania side )because Tanzania Revenue Authority at the border estimate that the products must pay customs duties before enter Tanzania, despite the consignment being accompanied by a certificate of origin issued by Burundi Revenue Authority. And Tanzania Food and Drugs Authority requires the company TO register the products before exporting.
Resolution status note:	On 23 December 2013, Burundi Focal Point reported that BRARUDI Products made in Burundi were allowed to enter in Tanzania following resolution of this NTB during the 13th NMC regional forum held in Burundi 17-20 December 2013.
NTB-000-621	1.14. Lack of coordination between government institutions	2014-01-26	Tanzania: Nzega Town	Rwanda	Resolved 2014-12-11	View
Complaint:	High way attack that occurred in TANZANIA near NZEGA Town along the Central Corridor
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that security had improved. Tanzania was providing police escorts. This NTB is therefore resolved.
NTB-000-642	2.9. Issues related to transit fees	2014-12-09	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2014-12-11	View
Complaint:	The United Republic of Tanzania via the Ministry of Health and Social Welfare is charging USD200 as registration fee for transit permit on each transit container which contain which contain Chemical products.
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the levy was abolished in 2012.This NTB is therefore resolved.
NTB-000-643	2.6. Additional taxes and other charges	2014-12-09	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2015-03-26	View
Complaint:	Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container
Resolution status note:	At the 16th EAC regional forum on non tariff barriers held in Kigali in December 2014, Tanzania reported that the double handling charges were abolished. This NTB is therefore resolved.
NTB-000-643	2.6. Additional taxes and other charges	2014-12-09	Tanzania: Dar-es-Salaam Port	Burundi	Resolved 2015-03-26	View
Complaint:	Tanzania Ports Authority is charging all Transit containers located at at Tanzania International Container Terminal Services (TICTS) a miscellaneous Port Charges. On 05 June 2014, a transporter from Burundi was charged US$90 being for miscellaneous port services for a 20ft container
Resolution status note:	At the 17th NTB forum held in Nairobi on 24th to 26th March 2015, Tanzania confirmed that these charges were no longer applicable and therefore the NTB was resolved.
NTB-000-647	8.7. Costly Road user charges /fees Policy/Regulatory	2014-12-11	Tanzania: Tanzania National Park	Rwanda	Resolved 2015-11-04	View
Complaint:	Tanzania National Park charges Rwanda transporters transiting through the national park US$300 per truck as national park fees .
Resolution status note:	Tanzania National Park is no longer charging Rwanda transporters transiting through the national park US$300 per truck as national park fees
NTB-000-649	8.7. Costly Road user charges /fees Policy/Regulatory	2014-12-11	Tanzania: Ministry of Transport	Burundi	Resolved 2015-11-30	View
Complaint:	United Republic of Tanzania is charging USD200.00 as transit permit for containers with chemical products.
Resolution status note:	Following the recommendations of the 16th EAC Forum on NTBs, Tanzania removed the transit charges .
NTB-000-651	8.8. Issues related to transit	2014-12-11	Tanzania: Along Central corridor		Resolved 2016-06-30	View
Complaint:	Tanzania has several weigh bridge stations along the central corridor
Resolution status note:	At the 21st EAC NTBs Regional Forum , Tanzania reported that the NTB had been resolved because there are only three weigh bridges Vigwaza at the coastal region, Njuki in Singida and Nyakahura in Kagera region weigh in motion weighbridges. It takes maximum of 4 days to exit the border from Dar Port and 2 days for fuel tankers.
NTB-000-653	3. Technical barriers to trade (TBT) B15: Authorization requirements for importers Policy/Regulatory	2014-12-11	Tanzania: Tanzania Food and Drugs Authority	Kenya	Resolved 2019-08-21	View
Complaint:	Requirement by Tanzania Food and Drugs Authority for companies exporting to URT to register, re-label, and retesting of certified EAC products exported by other Partner States Reported in 2003.
Resolution status note:	During the meeting of the NTBs Focal Points held from 19- 21 august 2019 , Tanzania reported that TFDA was disbanded therefore the requirements are no longer enforced .
NTB-000-656	1.4. Preference given to domestic bidders/suppliers Policy/Regulatory	2014-12-11	Tanzania: Ministry of Trade	Kenya	Resolved 2016-04-01	View
Complaint:	Discrimination of Smirnoff of ice brand of East African Breweries (Kenya) Ltd products.
Resolution status note:	At the NTBs Forum held in March/ April 2016, Kenya reported that the discrimination had been lifted.
NTB-000-657	5.15. Other Policy/Regulatory	2014-12-11	Tanzania: Various State Agencies		Resolved 2023-07-03	View
Complaint:	Numerous monetary charges required by various agencies in the United Republic of Tanzania on exports of dairy products
Resolution status note:	The 42nd SCTIFI noted that the Republic of Uganda and the Republic of Kenya are handling the diary issues bilaterally with the United Republic of Tanzania whereby several meetings at the Ministerial and Summit levels have taken place and are at the final stages to be resolved. Also, the issue is being handled in the ongoing process of harmonization of fees, levies, and charges, and all the charges will be harmonized together with other charges. The SCTIFI hence guided that the NTB should be removed from the Time Bound program and allow the ongoing bilateral processes to be finalized.
NTB-000-664	3. Technical barriers to trade (TBT) B3: Labelling, Marking and Packaging requirements Policy/Regulatory	2013-01-01	Tanzania: Tunduma	Burundi	Resolved 2015-11-09	View
Complaint:	TFDA is imposing new requirements on export of BRARUDI beers into Tanzania. TFDA is requesting new labels to include additional information and storage condition for the product that was not required when they submitted the application for export.
Resolution status note:	Burundi reported that TFDA had finally registered Burundi beers and that the company had received its certificate of registration.
NTB-000-665	8.7. Costly Road user charges /fees Policy/Regulatory	2015-03-02	Tanzania: Dar-es-Salaam Port	Rwanda	Resolved 2016-06-08	View
Complaint:	Double payment of port exit fees: URT is charging double payment at inland and port exit. Inland container deposits have been introduced in reduce the congestion at Dar port. However, freight forwarders have reported being required to pay for port exit fees twice.
Resolution status note:	This NTB was resolved. Rwanda transporters have not reported any further charges on the same
NTB-000-669	8.3. Immigration requirements (Visa, travel permit) Policy/Regulatory	2014-09-02	Tanzania: Immigration	Kenya	Resolved 2016-06-30	View
Complaint:	Delay of issuance of work permit by United Republic of Tanzania
Resolution status note:	The issue is not about integrating the permits but the 'delays' in issuing the permit. This anomaly can be corrected. Focal points need to get more information on the nature of Delay. At the Tanzania NMC meeting, Immigration reported that the work permits are processed within 14 days maximum if all information is provided.

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