Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 741 to 760 of 916

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-001-114	1.7. Discriminatory or flawed government procurement policies	2023-02-01	Uganda: URA	Kenya	Resolved 2024-03-09	View
Complaint:	Uganda charging VAT of 18% on exercise books from Kenya while Uganda manufacturers of the exercise books are VAT exempt as per the provisions in the Uganda VAT Act. Uganda not exempting VAT on Kenya exercise books is disadvantaging Kenya exercise books as it makes it uncompetitive compared to local manufacturers. Complete evidence provided Entry no C17644 Ref. 20222094001751. We request Uganda to grant exemption of VAT on Kenya exercise books as provided in the Act. Uganda should stop discrimination of Kenya exercise books as this is a re-occuring NTB, it was resolved and now it is back.
Resolution status note:	The 43rd Sectoral Council on Trade Industry Finance and Investment of February 2024 decided that NTB-001-114 on exercise books between the Republic of Uganda and Kenya was resolved through the amended VAT Act of 2022 (EAC / SCTIFI / 43 / 2024 / Decision 10 )
NTB-001-178	8.8. Issues related to transit	2024-05-13	Uganda: kasindi	Democratic Republic of the Congo	Resolved 2025-05-30	View
Complaint:	On May 13, 2024 the vehicles of certain economic operators transporting salted fish from South Sudan, Kenya and Tanzania in transit through Uganda destined for the DRC are blocked in Uganda. The reason given by the protection unit was that these vehicles transported small fish whose marketing was formally prohibited in Uganda
Resolution status note:	The NTB was resolved through a bilateral meeting between DRC and Uganda.
NTB-001-179	8.8. Issues related to transit	2024-05-01	Uganda: Government officials	Tanzania	Resolved 2025-05-30	View
Complaint:	Mpondwe Border Government Officials forcefully offload transit cargo for Tanzania traders. In May 2024, Government Officials from the Republic of Uganda intercepted processed salted fish from Tanzania in transit to the Democratic Republic of Congo at the Mpondwe Border and were forced to break the seal of the cargo and sell the fish at the Mpondwe market. This is against Trade Facilitation Laws on how to treat Goods in Transit and led to great loss to Tanzanian traders in terms of capital and market.
Resolution status note:	The Republic of Uganda reported that the NTB was resolved, hence Tanzanian fish can access the DRC market without any interception. NTB RESOLVED
NTB-001-205	2.3. Issues related to the rules of origin	2024-07-01	Uganda: Busia	Kenya	Resolved 2025-04-29	View
Complaint:	Uganda's denial of market access of biscuit and wafers manufactured and transferred into Uganda by Sunveat Industries of Kenya. Reason being that wheat flour materials supplied by Kenblest LTD benefited from imported wheat under Duty Remission Scheme (DRS)
Resolution status note:	Uganda advised that the NTB was resolved and attached the evidence of the movement of good
NTB-001-202	8.8. Issues related to transit	2024-09-16	Uganda: Elegu	Tanzania	Resolved 2025-05-30	View
Complaint:	Uganda through the Fisheries Protection Unit intercepted fish from South Sudan at Pakwach Check Point and Elegu One Stop Border Post, breaking seals and inspecting fish which is in transit to DRC, on the grounds that RSS is transferring immature fish that are not accepted in Uganda.
Resolution status note:	The 38th RMC was informed that the NTB was resolved
NTB-001-223	8.6. Vehicle standards	2024-12-11	Uganda: Mutukula	Tanzania	Resolved 2025-05-30	View
Complaint:	Our company has been engaged in the transportation of Ammonium Nitrate Prill (ANDP) from Tanzania to Uganda using flatbed trailers for several years. Recently, we received notification from the Security Officers at Mutukula stating that the transportation of this product on flat decks is no longer permitted. Instead, we are now required to utilize high-sided, closed-box trailers or containers. We understand that these regulations are in place to ensure safety and compliance; however, this change represents a significant investment for transporters, both in acquiring new equipment and in adjusting transport rates. In light of this, we kindly request that the relevant laws and specifications pertaining to the transportation of this material be made available to the public. Access to this information would greatly assist us in directing our efforts and resources effectively. Thank you for your consideration.
Resolution status note:	This is not an NTB as it is a requirement by Community Law that Partner States need to abide by. The goods being tranfered are classified as hazadous goods that need special handling while being transported.
NTB-001-208	5.15. Other	2024-05-01	Uganda: Fish protection unit	Kenya	Resolved 2025-05-30	View
Complaint:	Uganda is intercepting fish export from Kenya which is in transit to DRC on grounds that Kenya is transferring immature fish that is not accepted in Uganda. The fish protection unit in Uganda opens the goods on transit in the sealed containers which is against the provisions of goods in transit.
Resolution status note:	The meeting also noted that Uganda had signed an MoU with Kenya on the movement of fish The 38th RMC was informed that the NTB was resolved
NTB-001-211	2.13. Issues related to Pre-Shipment Inspections	2024-10-01	Uganda: UNBS	Kenya	Resolved 2024-11-23	View
Complaint:	Kenya is experiencing unfair treatment by UNBS. Where the institution refused to recognize PERMITS Issued by KEBS. Unfortunately, efforts to engage with border and Headquarters UNBS officials have not been fruitful because the manufacturer didn't receive any help insisting that Kenya manufacturers pay the destination Inspection fee despite products having standardization marks with harmonized standards. UNBS demand that payments for destination must be done without any other documents issued by UNBS. Additionally, it’s been a challenge getting sample receipts when UNBS pick samples for every consignment. Manufacturers would demand drivers to pay for lack of evidence of the huge samples taken by UNBS. Also clients receive less paid items due to samples collected by UNBS. This is unfair and has raised concerns to Kenya manufacturers and clients in Uganda. Affected products include cosmetics products
Resolution status note:	EAC has Harmonized Standards for Furniture, but they are not exhaustive. The trader was transferring types of furniture falling in a category where no harmonized standard exists. In such circumstances the goods might be subject to retesting. The meeting hence noted that this was not an NTB but an operational challenge and should be referred to the Committee on Standards for consideration.
NTB-001-212	2.10. Inadequate or unreasonable customs procedures and charges	2024-10-01	Uganda: URA	Kenya	Resolved 2024-11-23	View
Complaint:	Kenya is experiencing unfair treatment by URA. Where the institution refuses to recognize the weights of export documents of the sealed goods, C2 and road consignment notes. Uganda usually issues notice of seizure for mis appropriation of weight across items. Unfortunately, efforts to engage with border officials have not been fruitful because the officers demand for 100% verification for all the consignments every time at the cost of the manufacturer. This is regardless the products being fragile and without good equipment to offload and load. At times the items brake causing loses to paid products. All shipments to Uganda are subjected to 100% verification by URA, This has huge cost implications and delay in delivery of the goods. Some of the products affected include ceramic products - Close Couple Toilet, Basin and Pedestal.
Resolution status note:	The Senior Officials noted that it is a customs procedure to verify goods transferred and not an NTB. The meeting further emphasized the need for due consideration to be given considering the nature of the products which are fragile.
NTB-001-220	2.3. Issues related to the rules of origin	2024-07-01	Uganda: Uganda Revenue Authorities	Kenya	Resolved 2025-05-30	View
Complaint:	Certificate of Origin Declined (Issues of RoO) Uganda has declined to recognize the Certificate of Origin for chewing gum manufactured by Kenafric Industries transferred to M/S Glorre International Limited on concern that the manufacturing process does not exceed the provisions in Rule 7 of the EAC Rules of Origin, 2015. Kenya NMC suggests that the process involves the use of machinery and technical expertise. Therefore, the process of manufacturing chewing gum exceeds the provisions under Rule 7 of the EAC rules of origin.
Resolution status note:	The 38th RMC was informed by the Republic of Kenya that the NTB was resolved
NTB-000-042	5.2. Exchange controls	2004-01-27	Zambia: Zambia Bureau of Standards	Zimbabwe	Resolved 2010-11-22	View
Complaint:	TBT Exchange Rates
NTB-000-061	8.7. Costly Road user charges /fees Policy/Regulatory	2009-07-22	Zambia: Ministry of Transport	Zimbabwe	Resolved 2011-05-23	View
Complaint:	Zambia has increased its carbon tax and is now charging US$40 per trip instead of US$40 per annum
Resolution status note:	Zambia reported that she does not charge US$ 40 per trip but charges US$40 per every three (3) months and during that period payment is made only once regards less of how many trips are made until the three months expires.
NTB-000-056	2.4. Import licensing	2009-02-09	Zambia: Ministry of Trade	Zimbabwe	Resolved 2011-03-04	View
Complaint:	Zimbabwe reported that Zambia is not issuing permits for the importaion of sterilized milk from Zimbabwe
Resolution status note:	Zambia reported that The Ban was lifted and reported during the COMESA Twenty Ninth Meeting of the Intergovernmental Committee – December, 2010
NTB-000-062	8.7. Costly Road user charges /fees Policy/Regulatory	2009-07-22	Zambia: Ministry of Transport	Zimbabwe	Resolved 2011-02-05	View
Complaint:	Zambia is now demanding a carbon tax of US$40 per trip instead of the previously charged US$40 per annum.
Resolution status note:	Zambia does not charge US$ 40 per trip but charges US$40 per every three (3) months and during that period payment is made only once regards less of how many trips are made until the three months expires.
NTB-000-148	2.8. Lengthy and costly customs clearance procedures Policy/Regulatory	2009-07-27	Zambia: Ministry of Trade	Tanzania	Resolved 2011-03-04	View
Complaint:	Zambia licensing process just too long.
Resolution status note:	Zambia reported that the process only takes 24hours
NTB-000-163	2.4. Import licensing Policy/Regulatory	2009-07-27	Zambia: Ministry of Trade	Tanzania	Resolved 2011-03-04	View
Complaint:	Licensing process just too long
Resolution status note:	Zambia reported that the process only takes 24hours
NTB-000-175	1.1. Export subsidies B6: Product identity requirement	2009-07-27	Zambia: Bureau of Standards	Malawi	Resolved 2011-03-04	View
Complaint:	Zambia has placed standards requirements that sugar from Malawi be fortified with Vitamin A.
Resolution status note:	Zambia reported that all sugar for domestic consumption, be it imported or manufactured locally is supposed to be fortified with vitamin A.
NTB-000-175	1.1. Export subsidies B6: Product identity requirement	2009-07-27	Zambia: Bureau of Standards	Malawi	Resolved 2011-03-04	View
Complaint:	Zambia has placed standards requirements that sugar from Malawi be fortified with Vitamin A.
Resolution status note:	Zambia reported that all sugar for domestic consumption, be it imported or manufactured locally is supposed to be fortified with vitamin A.
NTB-000-270	1.1. Export subsidies A9: SPS measures n.e.s.	2009-09-08	Zambia: Ministry of Agriculture	Namibia	Resolved 2011-03-04	View
Complaint:	Issuance of Phytosanitary Certificates by Zambian Authorities on exports of molasses, from Zambia, is too slow.
Resolution status note:	Zambia reported that for molasses, the issuance is almost instant as this by product is not fumigated.
NTB-000-364	5.12. Export restraint arrangements	2010-02-10	Zambia: Ministry of Agriculture	Zambia	Resolved 2011-03-04	View
Complaint:	The Office dealing with export permits for seed in the Ministry of Agriculture in Zambia only opens at 11.00 hours. This causes delay in obtaining the export permits.
Resolution status note:	Zambia reported that the office opens from 08:00am to 5pm, but collection starts at 11:00am to allow for processing in the morning.

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