| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-001-208 |
5.15. Other |
2024-05-01 |
Uganda: Fish protection unit |
Kenya |
Resolved
2025-05-30 |
View |
|
Complaint:
|
Uganda is intercepting fish export from Kenya which is in transit to DRC on grounds that Kenya is transferring immature fish that is not accepted in Uganda.
The fish protection unit in Uganda opens the goods on transit in the sealed containers which is against the provisions of goods in transit. |
|
|
Resolution status note:
|
The meeting also noted that Uganda had signed an MoU with Kenya on the movement of fish
The 38th RMC was informed that the NTB was resolved |
|
|
NTB-001-211 |
2.13. Issues related to Pre-Shipment Inspections |
2024-10-01 |
Uganda: UNBS |
Kenya |
Resolved
2024-11-23 |
View |
|
Complaint:
|
Kenya is experiencing unfair treatment by UNBS. Where the institution refused to recognize PERMITS Issued by KEBS. Unfortunately, efforts to engage with border and Headquarters UNBS officials have not been fruitful because the manufacturer didn't receive any help insisting that Kenya manufacturers pay the destination Inspection fee despite products having standardization marks with harmonized standards.
UNBS demand that payments for destination must be done without any other documents issued by UNBS.
Additionally, it’s been a challenge getting sample receipts when UNBS pick samples for every consignment. Manufacturers would demand drivers to pay for lack of evidence of the huge samples taken by UNBS. Also clients receive less paid items due to samples collected by UNBS. This is unfair and has raised concerns to Kenya manufacturers and clients in Uganda.
Affected products include cosmetics products |
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|
Resolution status note:
|
EAC has Harmonized Standards for Furniture, but they are not exhaustive. The trader was transferring types of furniture falling in a category where no harmonized standard exists. In such circumstances the goods might be subject to retesting.
The meeting hence noted that this was not an NTB but an operational challenge and should be referred to the Committee on Standards for consideration. |
|
|
NTB-001-212 |
2.10. Inadequate or unreasonable customs procedures and charges |
2024-10-01 |
Uganda: URA |
Kenya |
Resolved
2024-11-23 |
View |
|
Complaint:
|
Kenya is experiencing unfair treatment by URA. Where the institution refuses to recognize the weights of export documents of the sealed goods, C2 and road consignment notes. Uganda usually issues notice of seizure for mis appropriation of weight across items. Unfortunately, efforts to engage with border officials have not been fruitful because the officers demand for 100% verification for all the consignments every time at the cost of the manufacturer. This is regardless the products being fragile and without good equipment to offload and load. At times the items brake causing loses to paid products.
All shipments to Uganda are subjected to 100% verification by URA, This has huge cost implications and delay in delivery of the goods. Some of the products affected include ceramic products - Close Couple Toilet, Basin and Pedestal. |
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|
Resolution status note:
|
The Senior Officials noted that it is a customs procedure to verify goods transferred and not an NTB. The meeting further emphasized the need for due consideration to be given considering the nature of the products which are fragile. |
|
|
NTB-001-220 |
2.3. Issues related to the rules of origin |
2024-07-01 |
Uganda: Uganda Revenue Authorities |
Kenya |
Resolved
2025-05-30 |
View |
|
Complaint:
|
Certificate of Origin Declined (Issues of RoO)
Uganda has declined to recognize the Certificate of Origin for chewing gum manufactured by Kenafric Industries transferred to M/S Glorre International Limited on concern that the manufacturing process does not exceed the provisions in Rule 7 of the EAC Rules of Origin, 2015. Kenya NMC suggests that the process involves the use of machinery and technical expertise. Therefore, the process of manufacturing chewing gum exceeds the provisions under Rule 7 of the EAC rules of origin. |
|
|
Resolution status note:
|
The 38th RMC was informed by the Republic of Kenya that the NTB was resolved |
|
|
NTB-000-042 |
5.2. Exchange controls |
2004-01-27 |
Zambia: Zambia Bureau of Standards |
Zimbabwe |
Resolved
2010-11-22 |
View |
|
Complaint:
|
TBT Exchange Rates |
|
|
NTB-000-061 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2009-07-22 |
Zambia: Ministry of Transport |
Zimbabwe |
Resolved
2011-05-23 |
View |
|
Complaint:
|
Zambia has increased its carbon tax and is now charging US$40 per trip instead of US$40 per annum |
|
|
Resolution status note:
|
Zambia reported that she does not charge US$ 40 per trip but charges US$40 per every three (3) months and during that period payment is made only once regards less of how many trips are made until the three months expires. |
|
|
NTB-000-056 |
2.4. Import licensing |
2009-02-09 |
Zambia: Ministry of Trade |
Zimbabwe |
Resolved
2011-03-04 |
View |
|
Complaint:
|
Zimbabwe reported that Zambia is not issuing permits for the importaion of sterilized milk from Zimbabwe |
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Resolution status note:
|
Zambia reported that The Ban was lifted and reported during the COMESA Twenty Ninth Meeting of the Intergovernmental Committee – December, 2010 |
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NTB-000-062 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2009-07-22 |
Zambia: Ministry of Transport |
Zimbabwe |
Resolved
2011-02-05 |
View |
|
Complaint:
|
Zambia is now demanding a carbon tax of US$40 per trip instead of the previously charged US$40 per annum. |
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Resolution status note:
|
Zambia does not charge US$ 40 per trip but charges US$40 per every three (3) months and during that period payment is made only once regards less of how many trips are made until the three months expires. |
|
|
NTB-000-148 |
2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory |
2009-07-27 |
Zambia: Ministry of Trade |
Tanzania |
Resolved
2011-03-04 |
View |
|
Complaint:
|
Zambia licensing process just too long. |
|
|
Resolution status note:
|
Zambia reported that the process only takes 24hours |
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|
NTB-000-163 |
2.4. Import licensing
Policy/Regulatory |
2009-07-27 |
Zambia: Ministry of Trade |
Tanzania |
Resolved
2011-03-04 |
View |
|
Complaint:
|
Licensing process just too long |
|
|
Resolution status note:
|
Zambia reported that the process only takes 24hours |
|
|
NTB-000-175 |
1.1. Export subsidies
B6: Product identity requirement |
2009-07-27 |
Zambia: Bureau of Standards |
Malawi |
Resolved
2011-03-04 |
View |
|
Complaint:
|
Zambia has placed standards requirements that sugar from Malawi be fortified with Vitamin A. |
|
|
Resolution status note:
|
Zambia reported that all sugar for domestic consumption, be it imported or manufactured locally is supposed to be fortified with vitamin A.
|
|
|
NTB-000-175 |
1.1. Export subsidies
B6: Product identity requirement |
2009-07-27 |
Zambia: Bureau of Standards |
Malawi |
Resolved
2011-03-04 |
View |
|
Complaint:
|
Zambia has placed standards requirements that sugar from Malawi be fortified with Vitamin A. |
|
|
Resolution status note:
|
Zambia reported that all sugar for domestic consumption, be it imported or manufactured locally is supposed to be fortified with vitamin A. |
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|
NTB-000-270 |
1.1. Export subsidies
A9: SPS measures n.e.s. |
2009-09-08 |
Zambia: Ministry of Agriculture |
Namibia |
Resolved
2011-03-04 |
View |
|
Complaint:
|
Issuance of Phytosanitary Certificates by Zambian Authorities on exports of molasses, from Zambia, is too slow. |
|
|
Resolution status note:
|
Zambia reported that for molasses, the issuance is almost instant as this by product is not fumigated. |
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NTB-000-364 |
5.12. Export restraint arrangements |
2010-02-10 |
Zambia: Ministry of Agriculture |
Zambia |
Resolved
2011-03-04 |
View |
|
Complaint:
|
The Office dealing with export permits for seed in the Ministry of Agriculture in Zambia only opens at 11.00 hours. This causes delay in obtaining the export permits. |
|
|
Resolution status note:
|
Zambia reported that the office opens from 08:00am to 5pm, but collection starts at 11:00am to allow for processing in the morning. |
|
|
NTB-000-365 |
2.8. Lengthy and costly customs clearance procedures |
2010-02-10 |
Zambia: Matumbo and Chinsali |
Zambia |
Resolved
2010-07-30 |
View |
|
Complaint:
|
Inland Zambia State Police request for customs documents at Road Blocks (Matumbo, Chinsali) creating unnecessary delays. |
|
|
Resolution status note:
|
Zambia reported that it’s a requirement for security purposes, which applies to both locals and international road users. |
|
|
NTB-000-366 |
2.8. Lengthy and costly customs clearance procedures |
2010-02-10 |
Zambia: Zambia Revenue Authority |
Zambia |
Resolved
2011-03-04 |
View |
|
Complaint:
|
Zambia Revenue Authority delays clearing goods at Victoria Falls Border Post in Livingstone, it takes the whole day or two for travellers to be cleared. Only one officer is assigned to inspect the goods and there is arbitrary valuation of goods by the customs officer |
|
|
Resolution status note:
|
Zambia reported that it only takes 20 minutes to clear passengers with no goods and upto 3hours for those with goods.
There are two officers who inspect as the passenger traffic has reduced due to a number of them opting to use the Chirundu OSBP.
For valuation of goods, they use an already existing database.
|
|
|
NTB-000-367 |
2.10. Inadequate or unreasonable customs procedures and charges
Policy/Regulatory |
2010-02-10 |
Zambia: Zambia Revenue Authority |
Zambia |
Resolved
2011-03-04 |
View |
|
Complaint:
|
Asycuda++ system closes at 16.00 hrs for new entries . ZRA does not continue to clear goods after 16.00hrs. |
|
|
Resolution status note:
|
Zambia reported that the Asycuda++ system is 24hours for those on DTI and there is also e-payment. Its only those who are not on DTI and access the system through Necor which closes at 16hrs are affected, otherwise the system does not close. |
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|
NTB-000-222 |
5.12. Export restraint arrangements |
2009-07-28 |
Zambia: Ministry of Trade |
Zimbabwe |
Resolved
2011-03-04 |
View |
|
Complaint:
|
Restriction of coffee exports and exports of paste detergents to Zimbabwe |
|
|
Resolution status note:
|
Zimbabwe reported that there are no more restrictions on these exports. |
|
|
NTB-000-222 |
5.12. Export restraint arrangements |
2009-07-28 |
Zambia: Ministry of Trade |
Zimbabwe |
Resolved
2011-03-04 |
View |
|
Complaint:
|
Restriction of coffee exports and exports of paste detergents to Zimbabwe |
|
|
Resolution status note:
|
Zimbabwe reported that there were no more restrictions on the export of coffee |
|
|
NTB-000-386 |
1.1. Export subsidies
A83: Certification requirement
Policy/Regulatory |
2010-10-15 |
Zambia: Ministry of Health |
Tanzania |
Resolved
2011-05-23 |
View |
|
Complaint:
|
The Ministry of health in Zambia issued a notice under Food and Drugs Act Cap 303 of the Laws of Zambia for all importers of food products into Zambia and those transiting to other countries to obtain Health insuarance certificates. All transit trucks loaded with food stuff and beverarages must obtain this permit which is only issued in Lusaka and takes upto 10 days. This short notice has resulted in all the trucks carrying this kind of cargo getting stuck in Nakonde adding to more delays than what already being experienced at Nakonde . What is odd is that why should transit trucks have to obtain these permits ? Can something be done about this urgently to avoid huge pile ups of trucks at Nakonde please ? |
|
|
Resolution status note:
|
Zambia reported that there is no Health insurance certificates but health clearance certificate under cap 303 and this requirement has always been there except Nakonde border post previously was operating without following these requirements until recently when they are working towards normalizing its operations.
These certificates are only issued in Lusaka but efforts are being made to build capacity at provincial levels so that the system can be decentralized. This is in the plan for this year, 2011. |
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