Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 661 to 680 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-113	7.9. Inadequate trade related infrastructure	2009-07-26	Tanzania: Dar-es-Salaam Port	South Africa	Resolved 2011-05-23	View
Complaint:	Periodic port congestion in Tanzania makes logistical planning near impossible , which impact negatively on perishable exports.
Resolution status note:	Tanzania reported that by July 2010, the import container dwell time had been reduced to 10 days, ship waiting time from 13 days to 4 days and ship turnaround time from 19 days to 3 days. This improvement has been attributable to additional investment to increase handling capacity which involved reorganisation of the port area (additional capacity of 14,000 TEU's) and opening of new ICD (additional capacity of 10,000 TEU's). This is complimented by supportive tariff for ICD and punitive tariff for overstayed containers within the port. New customs procedures which include online submission of declarations and supporting documents, reduced percentage of physical verifications, partial submission of manifest all have contributed positively to reduce dwell time. Efforts are now geared towards implementing a single window port community system PCS TO FURTHER REDUCE CONTAINER DWELL TIME TO 5 DAYS. Establishment of ICD was meant to create additional space of approximately 10,000 TEU's as pointed out earlier. All transit containers were excluded in the process of being sent to ICD in order to reduce the inconvenience to the customers and also get rid of the double handling that would be created by sending the transit containers to ICD. ICD are currently working as an extension of the port and hence monitoring of transit containers not sent to ICD will be easily monitored. Therefore this will not be subjected to any charges since all transit containers will be stationed at the port.
NTB-000-089	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Tanzania: Tanzania Revenue Authority	Mauritius	Resolved 2011-05-23	View
Complaint:	There are long administrative procedures at the customs department with Tanzania Revenue Authority and other affiliated organizations. There are too many stages to go through before a container is released.
Resolution status note:	Tanzania reported that easing of Customs Procedures and Improvement in Customs Clearance; Documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements.
NTB-000-093	7.5. Lengthy procedures	2009-07-26	Tanzania: Banking Institutions	Mauritius	Resolved 2011-05-23	View
Complaint:	Tanzania banks delay processing bank documents resulting in vessel arriving at the port of destination before the importer receives the original documents from the bank.
Resolution status note:	Tanzania reported that the complaint is obliged to comply with banks’ requirements to speed up the process
NTB-000-092	2.8. Lengthy and costly customs clearance procedures	2009-07-26	Tanzania: Dar-es-Salaam Port	Mauritius	Resolved 2011-05-23	View
Complaint:	Tanzania demands pre-shipment inspection for exports from Mauritius. The lack of appointed inspection company in Mauritius makes abiding to the requirements of pre-inspection difficult.
Resolution status note:	Tanzania reported that there is no pre-shipment inspection for exports from Mauritius.
NTB-000-247	1.14. Lack of coordination between government institutions	2009-09-08	Namibia: Ministry of Trade	Namibia	Resolved 2011-05-11	View
Complaint:	In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on imports of copper concentrate from DRC and RSA which becomes cumbersome.
Resolution status note:	Namibia reported that Copper is a controlled product that needs verification to determine the value for tax purposes and subsequent issuance of permit by he Ministry of Trade and Industry.
NTB-000-252	2.8. Lengthy and costly customs clearance procedures	2009-09-08	Namibia: Revenue Authority	Namibia	Resolved 2011-05-11	View
Complaint:	Customs Clearing process at the Oshikango/Santa Clara border is very long.
Resolution status note:	The Ministry of Finance recruited 41 staff members as of January 2011 in an effort to clear up the Customs Clearance process.
NTB-000-279	5.6. Proportion restrictions of foreign to domestic goods (local content requirement) Policy/Regulatory	2009-09-08	Namibia: Ministry of Agriculture	Namibia	Resolved 2011-05-11	View
Complaint:	3% of the horticulture produce purchases in Namibia need to be locally sourced before any imports are allowed (as from October 2004)
Resolution status note:	Namibia explained that this is a trade measure and not NTB. The resolution is that only 25% of all horticulture produce has to be sourced in Namibia; however, this figure is determined by the industry themselves.
NTB-000-030	2.3. Issues related to the rules of origin	2008-12-22	Egypt: Ministry of Trade	Kenya	Resolved 2011-05-11	View
Complaint:	Kenya complained that Egyptian authorities were demanding the galvanized steel coils should be engraved with the wording 'Made in Kenya as proof of origin'
Resolution status note:	Egypt reported that the issue had been resolved through diplomatic channels. the Egyptian authorities forwarded an official reply in this regard through diplomatic channels including that the technical standard on Egyptian imports of galvanized steel coils, as well as the COMESA rules of origin does not require codification of the indication of origin on the product.
Products:	7208.39: Flat-rolled products of iron or non-alloy steel, of a width of >= 600 mm, in coils, simply hot-rolled, not clad, plated or coated, of a thickness of < 3 mm, not pickled, without patterns in relief
NTB-000-414	1.1. Export subsidies B33: Packaging requirements	2011-03-01	Zimbabwe: Chirundu	Zimbabwe	Resolved 2011-05-10	View
Complaint:	Ban on plastics of thickness less than 30 micro meters
Resolution status note:	The ban is being effected under Statutory Instrument 98 of 2010 - Environmental Management (Plastic Packaging and Plastic Bottles) Regulations , 2010 issued by the Minister of Environment and Natural Resources Management in terms of section 140 of the Environment Management Act ( Chapter 20:27) to protect the environment
Products:	3923.29: Sacks and bags, incl. cones, of plastics (excl. those of polymers of ethylene)
NTB-000-299	5.12. Export restraint arrangements Policy/Regulatory	2009-09-09	Madagascar: Ministry of Trade	Madagascar	Resolved 2011-03-11	View
Complaint:	Government imposes export constraints on the exportation of wood
Resolution status note:	This is a measure to safeguard the environment. The elimination of non-tariff barriers will be done gradually.
NTB-000-230	2.8. Lengthy and costly customs clearance procedures	2009-07-28	Namibia: Namibia Revenue Authority	Namibia	Resolved 2011-03-09	View
Complaint:	Border delays due to documentation and customs procedures.
Resolution status note:	Namibia reported that the Ministry of Finance have so far appointed 61 entry level staff and interviews are still ongoing senior positions up to April 2011
NTB-000-230	2.8. Lengthy and costly customs clearance procedures	2009-07-28	Namibia: Namibia Revenue Authority	Namibia	Resolved 2011-03-09	View
Complaint:	Border delays due to documentation and customs procedures.
NTB-000-091	2.3. Issues related to the rules of origin	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	South Africa is not accepting the certificate of origin for cake decorations from Mauritius.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-090	2.8. Lengthy and costly customs clearance procedures	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-090	2.8. Lengthy and costly customs clearance procedures	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-090	2.8. Lengthy and costly customs clearance procedures	2009-07-26	South Africa: SouthAfrica Revenue Services	Mauritius	Resolved 2011-03-09	View
Complaint:	There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-349	6.2. Administrative fees	2010-02-10	South Africa: Ministry of Transport	Mozambique	Resolved 2011-03-09	View
Complaint:	South Africa charges on refrigerated trucks that come to pick bananas from Mozambique are too high
Resolution status note:	South Africa reported that this is no longer existing
NTB-000-367	2.10. Inadequate or unreasonable customs procedures and charges Policy/Regulatory	2010-02-10	Zambia: Zambia Revenue Authority	Zambia	Resolved 2011-03-04	View
Complaint:	Asycuda++ system closes at 16.00 hrs for new entries . ZRA does not continue to clear goods after 16.00hrs.
Resolution status note:	Zambia reported that the Asycuda++ system is 24hours for those on DTI and there is also e-payment. Its only those who are not on DTI and access the system through Necor which closes at 16hrs are affected, otherwise the system does not close.
NTB-000-366	2.8. Lengthy and costly customs clearance procedures	2010-02-10	Zambia: Zambia Revenue Authority	Zambia	Resolved 2011-03-04	View
Complaint:	Zambia Revenue Authority delays clearing goods at Victoria Falls Border Post in Livingstone, it takes the whole day or two for travellers to be cleared. Only one officer is assigned to inspect the goods and there is arbitrary valuation of goods by the customs officer
Resolution status note:	Zambia reported that it only takes 20 minutes to clear passengers with no goods and upto 3hours for those with goods. There are two officers who inspect as the passenger traffic has reduced due to a number of them opting to use the Chirundu OSBP. For valuation of goods, they use an already existing database.
NTB-000-364	5.12. Export restraint arrangements	2010-02-10	Zambia: Ministry of Agriculture	Zambia	Resolved 2011-03-04	View
Complaint:	The Office dealing with export permits for seed in the Ministry of Agriculture in Zambia only opens at 11.00 hours. This causes delay in obtaining the export permits.
Resolution status note:	Zambia reported that the office opens from 08:00am to 5pm, but collection starts at 11:00am to allow for processing in the morning.

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