Resolved complaints

Showing items 581 to 600 of 697
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-188 7.10. Other 2009-07-27 Mozambique: Ministry of Transport Malawi Resolved
2010-11-22
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Complaint: risk of robbery and theft along the way, particularly in Mozambique  
Resolution status note: Malawi and Mozambique reported that the complaint is too general and cannot be processed any further. In the absence of additional information, the complaint is therefore considered resolved.  
NTB-000-191 7.9. Inadequate trade related infrastructure 2009-07-27 Mozambique: Ministry of Transport Malawi Resolved
2010-11-22
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Complaint: Logistical bottlenecks along the Nacala and Beira rail routes have resulted in nearly 60% of Malawi's tobacco exports being sent overland to the more distant port of Durban.Nacala and Beira routes relatively expensive and inefficient.  
Resolution status note: This is a general complaint which Malawi could not folow up due to lack of specific information.  
NTB-000-193 8.7. Costly Road user charges /fees
Policy/Regulatory
2009-07-27 Mozambique: Ministry of Transport Malawi Resolved
2010-11-22
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Complaint: High cost of transportation. Nearly two-thirds of the exported product is transported by the long route of road and rail to Durban, rather than the less expensive route via rail to Nacala, Mozambique. The savings from use of the closer port would be as much as 7-10 percent of total cost  
Resolution status note: The corridors issues is being adressed thorugh the Regional trade facilitation programme. Th eissues are therfore being attended to in the overall regional infrastructure developement programme  
NTB-000-197 2.8. Lengthy and costly customs clearance procedures 2009-07-27 Mozambique: Delegação Aduaneira de Machipanda (Rail) Zimbabwe Resolved
2010-11-22
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Complaint: Zimbabwean exporters take longer to clear products at the Mozambique/Zimbabwe border. This is affecting particularly exports of fresh milk. This has limited Zimbabweans to exporting products that have a long shelf life into that country.  
Resolution status note: Mozambique reported that there are proper procedures for speedy clearance of fresh products, which ensure timely customs clearance and without damage to the economic operators. We will try to ascertain the situation and creating conditions that this does not happen again  
NTB-000-203 7.6. Lack of information on procedures (or changes thereof) 2009-07-27 Mozambique: Mozambique Bureau of Standards Zimbabwe Resolved
2010-11-22
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Complaint: Difficulty in getting copies of relevant Standards  
Resolution status note: Mozambique reported that the question reported that INNOQ ( Mozambique national Institute of standards) there are many many – Brochures for the relevant standards  
NTB-000-206 1.1. Export subsidies
A82: Testing requirement
2009-07-27 Mozambique: Mozambique Bureau of Standards Zimbabwe Resolved
2010-11-22
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Complaint: Delays in obtaining approval of test reports  
Resolution status note: Mozambique reported that , in Mozambique there are many laboratories with the specific subject to deal with such tests and under the various Ministries as well the Universities.  
NTB-000-218 2.10. Inadequate or unreasonable customs procedures and charges
Policy/Regulatory
2009-07-27 Mozambique: Ministry of Trade Zimbabwe Resolved
2010-11-22
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Complaint: In Mozambique, any wine consignment which is not escorted by police attracts a US$ 30 fine. It is not clear what the offence is and at what point the police should start escorting the consignments  
Resolution status note: Mozambique reported that monitoring tax is part of security measures and revenue assurance at risk, there are others situations like this, the most common being the provision of guarantee or security at the starting point of transit. The management system of transit guarantee of SADC, of which Mozambique is a signatory establishes the principle of extra-territorial validity of the warranty  
NTB-000-147 1.8. Import bans
Policy/Regulatory
2009-07-27 Namibia: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Namibia imposed an import ban on wheat flour  
NTB-000-185 5.4. Quotas 2009-07-27 South Africa: Ministry of Trade Malawi Resolved
2010-11-22
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Complaint: Annual quota allocations for sugar into SACU  
Resolution status note: South Africa report3ed that Quota allocations have been agreed to on the Sugar Protocol which is also part of the SADC Protocol on Trade  
NTB-000-217 2.9. Issues related to transit fees
Policy/Regulatory
2009-07-27 Zambia: Zambia Revenue Authority Zimbabwe Resolved
2010-11-22
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Complaint: When Zimbabwean goods are exported to DRC via Zambia, Zambian authorities require that a bond guarantee be deposited with Customs authorities to safeguard the goods in transit. Zambian authorities call for the bond guarantee to be paid in hard currency at port of entry but refunds are made in Zambian currency at port of exit. The Zambian currency may be of no use to the exporter in the country of destination of the products or country of origin.  
Resolution status note: Zambia reported that all payments to Zambia Revenue Authority (ZRA) are in Zambian currency (Kwacha). Based on existing legislation which is consistent with international best practices, all goods transiting through Zambia are expected to be on a transit document (and covered by transit bond/security) or a monetary deposit on all those without bond cover. With the newly introduced Electronic Deposit account system in place, clients who pay a deposit at Entry point are able to get the refund at the Exit point provided they comply with deposit conditions.  
NTB-000-090 2.8. Lengthy and costly customs clearance procedures 2009-07-26 South Africa: SouthAfrica Revenue Services Mauritius Resolved
2011-03-09
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Complaint: There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.  
Resolution status note: South Africa reported that this is no longer existing  
NTB-000-090 2.8. Lengthy and costly customs clearance procedures 2009-07-26 South Africa: SouthAfrica Revenue Services Mauritius Resolved
2011-03-09
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Complaint: There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.  
Resolution status note: South Africa reported that this is no longer existing  
NTB-000-090 2.8. Lengthy and costly customs clearance procedures 2009-07-26 South Africa: SouthAfrica Revenue Services Mauritius Resolved
2011-03-09
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Complaint: There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.  
Resolution status note: South Africa reported that this is no longer existing  
NTB-000-091 2.3. Issues related to the rules of origin 2009-07-26 South Africa: SouthAfrica Revenue Services Mauritius Resolved
2011-03-09
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Complaint: South Africa is not accepting the certificate of origin for cake decorations from Mauritius.  
Resolution status note: South Africa reported that this is no longer existing  
NTB-000-108 7.9. Inadequate trade related infrastructure 2009-07-26 Angola: Telecommunications Department South Africa Resolved
2011-11-30
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Complaint: Angola postal and delivery services are unrelaible  
Resolution status note: During the NTB workshop held in Luanda on 30 November 2011, Angola reported that postal services have been improved significantly in the last few years. DHL, and other services are now available in post offices. The NTB is therefore resolved.  
NTB-000-105 2.7. International taxes and charges levied on imports and other tariff measures
Policy/Regulatory
2009-07-26 Malawi: Malawi Revenue Authority South Africa Resolved
2012-04-26
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Complaint: Malawi imposed 20%surcharge on all imports of chicken and eggs.  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs, Malawi reported that they are still charging the 20% excise duty as indicated by the complainant. They indicated that this is in their regulation and there are no indications that the situation might change soon. South Africa pointed out that this is a NTB and Malawi should endeavour to remove it. SA also requested Malawi to upload the regulation on the NTB website as a comment to this complaint, and post the relevant regulation on the website under “notifications”. It was therefore resolved that this NTB be transferred to the section for Resolved NTBs of regulatory nature for further consideration since no action can be taken immediately.  
NTB-000-116 8.7. Costly Road user charges /fees 2009-07-26 Malawi: Ministry of Transport South Africa Resolved
2012-04-26
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Complaint: Malawi charges very high road leivies  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs,Malawi reported that it was difficult to get further information from the complainant as this was uploaded before the online system allowed complainants to provide their contact details. However, Malawi would consult with the Ministry of Transport to gather all the transport related charges and upload them on the NTB website, for transparency. It was resolved that this NTB could not be processed for now until such time South Africa provides adequate information on the complaint. In the meantime, the NTB would be considered resolved, until the agreed information is made available. South Africa requested that the NTB be transffered to the section for resolved NTBs of policy and regulatory nature since the regulations are in place in Malawi.  
NTB-000-104 2.7. International taxes and charges levied on imports and other tariff measures 2009-07-26 Botswana: Ministry of Agriculture South Africa Resolved
2011-01-10
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Complaint: Botswana imposed 15% levy on wheat imports  
Resolution status note: Botswana advised that she does not impose levy on wheat imports.  
NTB-000-115 8.7. Costly Road user charges /fees
Policy/Regulatory
2009-07-26 Botswana: Ministry of Transport South Africa Resolved
2011-01-10
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Complaint: Botswana charges very high road levies.  
Resolution status note: Botswana reported that Botswana charges road levies on entry to Botswana at the border only. Road levies are used for road maintenance in Botswana, and are only paid once at entry point.  
NTB-000-129 2.10. Inadequate or unreasonable customs procedures and charges
Policy/Regulatory
2009-07-26 Eswatini: Bordergate Botswana Resolved
2011-06-06
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Complaint: A total lack of consistency in the application of customs procedures at all clearing offices especially with regards to VAT.  
Resolution status note: The Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.  
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