Resolved complaints

Showing items 561 to 580 of 660
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-090 2.8. Lengthy and costly customs clearance procedures 2009-07-26 South Africa: SouthAfrica Revenue Services Mauritius Resolved
2011-03-09
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Complaint: There are delays in VAT refunds for Mauritian importers of South African goods. It is also not clear whether the VAT refunds re only for those companies that use South African imports.  
Resolution status note: South Africa reported that this is no longer existing  
NTB-000-091 2.3. Issues related to the rules of origin 2009-07-26 South Africa: SouthAfrica Revenue Services Mauritius Resolved
2011-03-09
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Complaint: South Africa is not accepting the certificate of origin for cake decorations from Mauritius.  
Resolution status note: South Africa reported that this is no longer existing  
NTB-000-108 7.9. Inadequate trade related infrastructure 2009-07-26 Angola: Telecommunications Department South Africa Resolved
2011-11-30
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Complaint: Angola postal and delivery services are unrelaible  
Resolution status note: During the NTB workshop held in Luanda on 30 November 2011, Angola reported that postal services have been improved significantly in the last few years. DHL, and other services are now available in post offices. The NTB is therefore resolved.  
NTB-000-105 2.7. International taxes and charges levied on imports and other tariff measures
Policy/Regulatory
2009-07-26 Malawi: Malawi Revenue Authority South Africa Resolved
2012-04-26
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Complaint: Malawi imposed 20%surcharge on all imports of chicken and eggs.  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs, Malawi reported that they are still charging the 20% excise duty as indicated by the complainant. They indicated that this is in their regulation and there are no indications that the situation might change soon. South Africa pointed out that this is a NTB and Malawi should endeavour to remove it. SA also requested Malawi to upload the regulation on the NTB website as a comment to this complaint, and post the relevant regulation on the website under “notifications”. It was therefore resolved that this NTB be transferred to the section for Resolved NTBs of regulatory nature for further consideration since no action can be taken immediately.  
NTB-000-116 8.7. Costly Road user charges /fees 2009-07-26 Malawi: Ministry of Transport South Africa Resolved
2012-04-26
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Complaint: Malawi charges very high road leivies  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs,Malawi reported that it was difficult to get further information from the complainant as this was uploaded before the online system allowed complainants to provide their contact details. However, Malawi would consult with the Ministry of Transport to gather all the transport related charges and upload them on the NTB website, for transparency. It was resolved that this NTB could not be processed for now until such time South Africa provides adequate information on the complaint. In the meantime, the NTB would be considered resolved, until the agreed information is made available. South Africa requested that the NTB be transffered to the section for resolved NTBs of policy and regulatory nature since the regulations are in place in Malawi.  
NTB-000-104 2.7. International taxes and charges levied on imports and other tariff measures 2009-07-26 Botswana: Ministry of Agriculture South Africa Resolved
2011-01-10
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Complaint: Botswana imposed 15% levy on wheat imports  
Resolution status note: Botswana advised that she does not impose levy on wheat imports.  
NTB-000-115 8.7. Costly Road user charges /fees
Policy/Regulatory
2009-07-26 Botswana: Ministry of Transport South Africa Resolved
2011-01-10
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Complaint: Botswana charges very high road levies.  
Resolution status note: Botswana reported that Botswana charges road levies on entry to Botswana at the border only. Road levies are used for road maintenance in Botswana, and are only paid once at entry point.  
NTB-000-129 2.10. Inadequate or unreasonable customs procedures and charges
Policy/Regulatory
2009-07-26 Eswatini: Bordergate Botswana Resolved
2011-06-06
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Complaint: A total lack of consistency in the application of customs procedures at all clearing offices especially with regards to VAT.  
Resolution status note: The Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.  
NTB-000-130 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Eswatini: Bordergate Eswatini Resolved
2011-06-06
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Complaint: Lack of proper customs procedures and harmonization at the boarder posts. Customs regulations differ per individual officer, per border post , per country. There is no standard procedure of operation which is common to SADC countries  
Resolution status note: Swaziland reported that the Swaziland Revenue Authority (SRA) started operating in January 2011 and replaces the Department of Customs and Excise. The organization is therefore fairly new and is still in process of developing appropriate customs clearances procedures which will be uniformly applied at all border posts. This also applies to recruitment and training of staff which is still is ongoing to reach the desired levels which will bring efficiencies in the provision of service at all borders.  
Products: 2004.90: Vegetables and mixtures of vegetables, prepared or preserved otherwise than by vinegar or acetic acid, frozen (excl. preserved by sugar, and tomatoes, mushrooms, truffles and potatoes, unmixed)  
NTB-000-132 2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory
2009-07-26 South Africa: South Africa Revenue Services Eswatini Resolved
2012-04-26
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Complaint: South Africa is charging a fine of E1000.0 per set of customs documents for documents not acquitted within a month.  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012,South Africa reported that this is a standing transit regulation. Swaziland and South Africa agreed that South Africa would provide the regulation for distribution to stakeholders. It was therefore resolved that the NTB be considered resolved.  
NTB-000-120 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Seychelles: Ministry of Trade Seychelles Resolved
2010-07-29
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Complaint: The administrative procedures for issuing import licences require improved efficiency  
Resolution status note: Seychelles reported that Infrastructural and human resources limitations being addressed  
NTB-000-121 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Seychelles: Customs Eswatini Resolved
2011-06-03
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Complaint: There is total lack of consistency in the application of customs procedures at all clearing offices.  
Resolution status note: Seychelles reportd that the situation has much improved with ASYCUDA++  
NTB-000-122 2.7. International taxes and charges levied on imports and other tariff measures 2009-07-26 Seychelles: Customs Seychelles Resolved
2011-06-03
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Complaint: Seychelles has recently imposed a levy on imports of pork and poultry products into that country  
Resolution status note: Seychelles reported that this is no longer the case  
NTB-000-089 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Tanzania: Tanzania Revenue Authority Mauritius Resolved
2011-05-23
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Complaint: There are long administrative procedures at the customs department with Tanzania Revenue Authority and other affiliated organizations. There are too many stages to go through before a container is released.  
Resolution status note: Tanzania reported that easing of Customs Procedures and Improvement in Customs Clearance; Documentation procedures have been decentralized as a result of use of online lodging of documents and extended working hours at the custom's department, among other improvements.  
NTB-000-093 7.5. Lengthy procedures 2009-07-26 Tanzania: Banking Institutions Mauritius Resolved
2011-05-23
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Complaint: Tanzania banks delay processing bank documents resulting in vessel arriving at the port of destination before the importer receives the original documents from the bank.  
Resolution status note: Tanzania reported that the complaint is obliged to comply with banks’ requirements to speed up the process  
NTB-000-092 2.8. Lengthy and costly customs clearance procedures 2009-07-26 Tanzania: Dar-es-Salaam Port Mauritius Resolved
2011-05-23
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Complaint: Tanzania demands pre-shipment inspection for exports from Mauritius. The lack of appointed inspection company in Mauritius makes abiding to the requirements of pre-inspection difficult.  
Resolution status note: Tanzania reported that there is no pre-shipment inspection for exports from Mauritius.  
NTB-000-117 5.1. Quantitative restrictions 2009-07-26 Kenya: Kenya Revenue Authority Mauritius Resolved
2011-07-28
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Complaint: Restrictive import permit imposed by Kenya for importation of bread flour. This has been in place for more than ten years now.  
Products: 1101.00: Wheat or meslin flour  
NTB-000-099 1.2. Government monopoly in export/import 2009-07-26 Botswana: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Botswana has single marketing channel for maize  
Resolution status note: Botswana reported that she has multi channel maize marketing. Ministry of Agriculture issue import permits to ensure balance between local sourcing and importation.  
NTB-000-096 1.2. Government monopoly in export/import 2009-07-26 Botswana: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Botswana has single channeling marketing for wheat.  
Resolution status note: Botswana reported that she does not have a single marketing channel for wheat.  
NTB-000-098 1.2. Government monopoly in export/import 2009-07-26 Botswana: Ministry of Trade South Africa Resolved
2010-11-22
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Complaint: Botswana has single marketing channel for dairy  
Resolution status note: Botswana reported that there is free entry of other players. It is not restrictive  
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