| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-000-370 |
2.7. International taxes and charges levied on imports and other tariff measures |
2010-02-10 |
Zimbabwe: Revenue Authority |
Zambia |
Resolved
2011-07-28 |
View |
|
Complaint:
|
Traders of Plant materials, e.g., seeds are charged different rates by Zimbabwe at Victoria Falls Border post in Livingstone (US$20.00) from those charges by other countries e.g., South Africa (ZAR60.00) for each entry. |
|
|
Resolution status note:
|
At the 9th meeting of the SADC Sub-committee on trade facilitation, Zimbabwe reported that the current charge of US$10 on issuance of SPS certificates is competitive in the region. There are no harmonized charges for SPS certificates in the SADC region. |
|
|
NTB-000-377 |
2.3. Issues related to the rules of origin |
2010-02-10 |
Zimbabwe: Ministry of Trade |
Zimbabwe |
Resolved
2010-07-30 |
View |
|
Complaint:
|
Small traders are denied certificates of origin by producers of products in cases where declarations by producers have to be given. ZIMRA has put in place a law where such declarations are denied which is against the protocol provisions |
|
|
Resolution status note:
|
Zimbabwe reported that ZIMRA does issue certificates of origin. All certificates that are presented to ZIMRA for processing and the goods do meet the origin criteria are processed. |
|
|
NTB-000-378 |
7.6. Lack of information on procedures (or changes thereof) |
2010-02-10 |
SADC |
Zimbabwe |
Resolved
2012-06-15 |
View |
|
Complaint:
|
Cross border traders and exporters in general are not aware of the SADC FTA particularly the tariff reduction schedules. |
|
|
Resolution status note:
|
The 10th SADC meeting of the Sub Committtee on Trade Facilitation held on 14-15 June 2012 noted that tariff data is available on the SADC website for the benefit of stakeholders and that Member States have the responsibility to undertake sensitisation in their respective territories to create awareness. |
|
|
NTB-000-359 |
2.8. Lengthy and costly customs clearance procedures |
2010-02-10 |
Kenya: Ministry of Home Affairs |
Tanzania |
Resolved
2011-07-28 |
View |
|
Complaint:
|
In Kenya, police can claim that a container is security risk and arrest it until customs people come. |
|
|
Resolution status note:
|
At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported that this was an isolated case which did not repeat. |
|
|
NTB-000-360 |
7.9. Inadequate trade related infrastructure |
2010-02-10 |
Kenya: Ministry of Transport |
Tanzania |
Resolved
2011-07-28 |
View |
|
Complaint:
|
Kenya is not calibrating the weighbridges; therefore there is use of different weights. Leading to rampant Bribery activities taking place at the weigh bridges |
|
|
Resolution status note:
|
At the NMC meeting held in Nairobi on 29 August 2011, Kenya reported the weighbridges have been automated such that weight is recorded online. |
|
|
NTB-000-361 |
7.9. Inadequate trade related infrastructure |
2010-02-10 |
Kenya: Ministry of Transport |
Tanzania |
Resolved
2016-06-29 |
View |
|
Complaint:
|
Unreliable, different readings on the internal weighbridges in Tanzania, Kenya, Uganda, Rwanda and Burundi. Readings can differ as much as between 500-700kgs resulting in transporters paying unnecessary huge fines. Weighbridges are often verified, however, various factors which include technical faults of the instruments and unscrupulous conduct of the transporters sometimes result in false readings: This problem relates to transit goods in properly sealed containers that, under normal circumstances, cannot be opened before they get to destination. |
|
|
Resolution status note:
|
The EAC secretariat reported that the EAC Axle load act was enacted by EALA in May, 2014 |
|
|
NTB-000-358 |
2.8. Lengthy and costly customs clearance procedures |
2010-02-10 |
Democratic Republic of the Congo: Ministry of Trade |
Tanzania |
Resolved
2023-02-20 |
View |
|
Complaint:
|
The process of obtaining DRC Ogeframe certificate delays cargo at the port and increases costs. Procedure is too long as it involves exporter paying fees at Tanzania Revenue Authority in DAr es Salaam Office and then take the document for endorsement by DRC. This is applicable only to transit goods to DRC. |
|
|
Resolution status note:
|
Member States agreed to resolve on the strength that no complaints had been received . |
|
|
NTB-000-363 |
7.7. Complex variety of documentation required |
2010-02-10 |
Kenya: Kenya Revenue Authority |
Zambia |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Documentations requirements for exports to Kenya are too cumbersome (SGS invoice is issued after one month and you are charged inspection charges. With regards to import permits, Zambian exporter has to raise COMESA Certification and send to Kenyan importer before shipping the goods. This process takes more than 3 months. |
|
|
Resolution status note:
|
Issue resolved through COMESA Customs and Trade Committee |
|
|
NTB-000-368 |
2.4. Import licensing
Policy/Regulatory |
2010-02-10 |
South Africa: Ministry of Trade |
Zambia |
Resolved
2010-11-22 |
View |
|
Complaint:
|
South Africa denies Plant import permit for imports of chilies from Zambia |
|
|
Resolution status note:
|
South Afric areported that Zambia was not able to send information needed to evaluate their plant disease situation, legislation, standards and other requirements. PQPS certificates can therefore not be issued if the above information is not known. |
|
|
NTB-000-369 |
1.1. Export subsidies
A84: Inspection requirement
Policy/Regulatory |
2010-02-10 |
South Africa: Ministry of Agriculture |
Zambia |
Resolved
2011-11-22 |
View |
|
Complaint:
|
South Africa is not facilitating inspection of production areas for issuance of PQPS certificate for exports of fruits to Zambia as per requirement by the Ministry of Agriculture in Zambia. |
|
|
Resolution status note:
|
South Africa reported that Zambia needs to send information needed to evaluate their plant disease situation, legislation, standards and other requirements to the South African Department of Agriculture, Forestry and Fisheries . PQPS certificates can not be issued if the above information is not known. |
|
|
NTB-000-369 |
1.1. Export subsidies
A84: Inspection requirement
Policy/Regulatory |
2010-02-10 |
South Africa: Ministry of Agriculture |
Zambia |
Resolved
2011-11-22 |
View |
|
Complaint:
|
South Africa is not facilitating inspection of production areas for issuance of PQPS certificate for exports of fruits to Zambia as per requirement by the Ministry of Agriculture in Zambia. |
|
|
Resolution status note:
|
On 1 June 2011 , South Afric areported that Zambia was not able to send information needed to evaluate their plant disease situation, legislation, standards and other requirements. PQPS certificates can therefore not be issued if the above information is not known |
|
|
NTB-000-346 |
1.1. Export subsidies
B81: Product registration/approval requirements |
2010-02-09 |
Botswana: Ministry of Health |
Botswana |
Resolved
2011-06-08 |
View |
|
Complaint:
|
The Botswana drug registration process was intended to safeguard public health. However, due to lack of human resources, to administer the process, half of the drugs available in South Africa are no longer available in Botswana |
|
|
Resolution status note:
|
Botswana reported that it regulates medicines to safeguard public health and to assess products/ drugs.
There is a priority list for drugs, e.g. for the following diseases; HIV, Tuberculoses and Malaria.
The issue of lack of human resources is being addressed |
|
|
NTB-000-348 |
5.1. Quantitative restrictions |
2010-02-09 |
Botswana: Ministry of Trade |
Botswana |
Resolved
2011-07-22 |
View |
|
Complaint:
|
Botswana regulates importation and pricing of petroleum products |
|
|
Resolution status note:
|
Botswana reported that petroleum products are not regulated |
|
|
NTB-000-348 |
5.1. Quantitative restrictions |
2010-02-09 |
Botswana: Ministry of Trade |
Botswana |
Resolved
2011-07-22 |
View |
|
Complaint:
|
Botswana regulates importation and pricing of petroleum products |
|
|
Resolution status note:
|
On 22 July 2011, Botswana reported that petroleum products are not regulated |
|
|
NTB-000-347 |
5.1. Quantitative restrictions |
2010-02-09 |
Botswana: Ministry of Agriculture |
Botswana |
Resolved
2010-11-29 |
View |
|
Complaint:
|
Botswana regulates importation of grains |
|
|
Resolution status note:
|
Botswana reported that it has multi channel maize marketing. Ministry of Agriculture issue import permits to ensure balance between local sourcing and importation. |
|
|
NTB-000-344 |
7.8. Consular and Immigration Issues |
2009-12-18 |
South Africa: Ministry of Transport |
Zambia |
Resolved
2011-01-07 |
View |
|
Complaint:
|
South Africa trucks with Zimbabwean and Zambian drivers are being impounded and at times foreign drivers get fined by the South African Cross Border Transport Agency for not possessing South African Professional Driving Permits disregarding section 32(3) of the National Road Traffic Act (Act No. 93 of 1996) which stipulates that "any document , serving a purpose similar to that of a professional driving permit issued by a competent authority , be deemed to be a professional driving permit".
This has been a serious issue for many years and rears its head every now and then. ( |
|
|
Resolution status note:
|
South Africa reported that Zimbabwean driving a Zimbabwean registered vehicle only need to produce a credit card metal licence with a category for the Public drivers for heavy vehicles marked '2', endorsement of medical certificate and expiry date at the back of the licence.
Drivers driving a vehicle not registered in Zimbabwe should produce an A5 size white booklet type licence, International driving permit equivalent of a Proffessional Driving Permit in South Africa issued by Automobile association of Zimbabwe. An AA stamp indicating category for heavy vehicle will be displayed on the right handside of the document.
Zambian public drivers licences are similar to those of South Africa issued with a C1 to EC category of licences with endorsement (PrDP) .However the Zambian driving licences have 'P', which means passengers and 'G' indicating goods and th expiry date next to these categories
|
|
|
NTB-000-341 |
2.3. Issues related to the rules of origin |
2009-12-11 |
Mozambique: Ministry of Health |
Mozambique |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Importers of Medicine experience serious clearance delays because pre -inspection certificate is issued on time. |
|
|
Resolution status note:
|
Mozambique reported that the obligation of pre- inspection in medicine import is not a NTB, because the medicine are listed as positive range of products whose the import process requires pre-shipment inspection and a permit from the Ministry of Health |
|
|
NTB-000-342 |
2.3. Issues related to the rules of origin |
2009-12-11 |
Mozambique: Mozambique Revenue Authority |
Mozambique |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Alfandegas and SARs are taking too long to verify origin of imported Rajah Medium curry powder after Alfandegas queried origin in September 2009.The importers have to pay deposits and authorisation to get the pay the deposit takes up to 22 days thereby increasing standing time at Frigo from an average of two days to as high as 22 days for some loads. The delay has costed the importers since Rajah curry risks insect infection while at Frigo. |
|
|
Resolution status note:
|
Mozambique reported that the process of verification takes maximum 24hrs on the Mozambique side. However, clearing agents appointed by importers delay in submitting required information hence the delays. |
|
|
NTB-000-343 |
2.3. Issues related to the rules of origin |
2009-12-11 |
Mozambique: Mozambique Revenue Authority |
Mozambique |
Resolved
2010-11-22 |
View |
|
Complaint:
|
Alfandegas and SARS are delaying verification of rules of origin for Sunlight dish washing liquid made in South Africa costing the importer as they have to pay deposit to Alfandegas since September 2009. The delays in authorizations for payment of deposits has cost the company as they have to pay demurage charges for tyransporters , increased parking fees at Frigo to wait as much as up 22days to get authorization |
|
|
Resolution status note:
|
Mozambique reported that once discrepancy in the certificate of origin, is noted, the freight forwarder completes questionnaire for clarification. If the doubt prevails the importer must pay surety while verification is done to determine origin to qualify for preferential treatment. Qualifying goods are released but
Process remains open until confirmation by DRO if the goods meet the conditions necessary to benefit from preferential treatment.
Inefficiency of the freight forwarder in answering the questionnaire and follow the subsequent steps contribute to delays. Timely processing takes no more than 72 hours to be released early by the surety. |
|
|
NTB-000-339 |
2.13. Issues related to Pre-Shipment Inspections
Policy/Regulatory |
2009-12-10 |
Mozambique: Mozambique Customs |
Mozambique |
Resolved
2010-07-28 |
View |
|
Complaint:
|
Importers of medicine experience delays in clearance because pre-inspection certificates are not issued on time. |
|
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