Resolved complaints

Showing items 581 to 600 of 626
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region
COMESA
EAC
SADC
Status Actions
NTB-000-875 2.3. Issues related to the rules of origin 2017-05-05 Uganda: KRA Kenya Resolved
2018-11-16
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Complaint: Lack of preferential treatment of hats and other headgear, hand knitted and crocheted by Vajas Manufacturers Ltd in Kenya and exported into Uganda.  
Resolution status note: Uganda had reported that the Company manufacturing them was under duty remission regime and hence should attract full CET.
Kenya reported that it is not under duty remission scheme. Uganda confirmed that the company is not on duty remission and the Uganda Revenue Authority has started granting preferential Treatment.
 
NTB-000-876 2.3. Issues related to the rules of origin 2017-05-05 Tanzania: TRA Kenya Resolved
2018-05-05
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Complaint: It takes more than 14 days to resolve complaints relating to uplifting of invoice values where TRA officers decide to increase the value of the goods. This should take a maximum of two days to complete the process.  
Resolution status note: The NTB was discussed during the Bilateral meeting between Kenya and URT that was held in September, 2017 and the PSs agreed that it is an operational issue that can be easily raised and addressed between the KRA/TRA on case by case basis. The NTB was resolved.  
NTB-000-877 2.3. Issues related to the rules of origin 2017-05-05 Uganda: URA Kenya Resolved
2018-11-16
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Complaint: Lack of preferential treatment for printed adhesive paper labels products and corrugated cartons manufactured in Kenya and exported to Uganda.  
Resolution status note: The meeting was informed that Uganda provides preferential treatment.

NTB was resolved
 
NTB-000-879 2.6. Additional taxes and other charges 2017-05-05 Tanzania: TRA Kenya Resolved
2018-11-16
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Complaint: Tanzania Revenue Authority imposes a Weights and measures levy at 2% of the customs value for every export. The levy is not being picked on the customs entries as is the norm but on a different collection sheet raising questions on authenticity of the levy  
Resolution status note: Tanzania reported that this is a weight and measures levy that is paid by all including Tanzania exporters and hence it is not an NTB. The Meeting recommended that the levy should be harmonised across EAC Partner States. And hence considered the NTB Resolved.  
NTB-000-807 2.3. Issues related to the rules of origin 2017-06-01 Tanzania: Tanzania Revenue Authority Kenya Resolved
2018-05-12
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Complaint: Denial of preferential treatment on automotive products manufactured in Kenya by Toyota Tsusho East Africa Ltd. (TTEA) when exported to Tanzania i.e. for both Toyota Land cruiser 79 pickups and Hino trucks and buses. The products are being subjected to full CET duties.  
Resolution status note: During the 25th EAC Regional Forum on NTBs held from 9- 12 May 2018, Tanzania reported that she observed EAC RoO on Motor vehicles which grants preferential treatment for automotive products assembled in EAC Partner States. Kenya reported during the Forum that this issue was resolved.  
NTB-000-808 2.3. Issues related to the rules of origin 2017-06-01 Kenya Resolved
2018-11-16
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Complaint: Lack of preferential treatment of Edible Oil and products manufactured in Kenya by all edible oil manufacturers in Kenya when exported to Tanzania. The products are being subjected to full CET duties by Rwanda and Tanzania.  
Resolution status note: The SCTIFI in November, 2018 was informed that where the certificate of origin is queried, goods should not be stopped from moving but the custom administration should call for a bond as security of the goods until the verification exercise is complete.

Tanzania reported that she complied with the recommendations of the Verification except for products under Rule 11 (Separation of materials) of the EAC Rules of Origin.

Kenya reported that the NTB for Lubricants & edible oils has been resolved.
 
NTB-000-809 2.3. Issues related to the rules of origin 2017-06-01 Uganda: Uganda Revenue Authority Kenya Resolved
2018-11-16
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Complaint: Lack of preferential treatment of hats and other headgear, hand knitted and crocheted by Vajas manufacturers ltd in Kenya and exported into Uganda.  
Resolution status note: The SCTIFI meeting held on 16 November 2018 was informed that Uganda had reported that the Company manufacturing the referenced products was under duty remission regime and hence should attract full CET but it was later confirmed that it is not under duty remission and the Uganda Revenue Authority started granting preferential Treatment. The NTB was resolved.  
NTB-000-810 8.7. Costly Road user charges /fees 2017-10-02 Tanzania: Tunduma Rwanda Resolved
2018-10-31
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Complaint: Escorted trucks carrying Zambia brown sugar and white maize in transit to Rwanda are forced to pay to Tanzania Revenue Authority (TRA) Tunduma border station a sum of Tsh 960,000 to accompany trucks.  
Resolution status note: The Committee on Customs during its meeting in May noted that Mtera route is the shortest to transit to Rwanda and the route was not yet gazetted. It was recommended to geo-map all the transit routes and gazette the Mtera route.
The Mtera route was gazetted vide Legal Notice No. 48 of 10th May, 2018. The Regional Forum on NTBs at its meeting in October, 2018 was informed that Trucks to Kigali are no longer required to have escorts.

The NTB was resolved.
 
NTB-000-811 3. Technical barriers to trade (TBT)
B11: Prohibition for TBT reasons
Policy/Regulatory
2017-10-02 Kenya: State Department of Trade Rwanda Resolved
2018-11-16
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Complaint: Kenya banned exports of scrap metals destined to Rwanda in accordance with scrap metal Act NO. 1 OF 2015  
Resolution status note: Kenya informed the SCTIFI in November 2018 that the scrap metal is a restricted business in Kenya and that Rwanda traders require a permit to transfer the scrap metal from Kenya. Rwanda informed the meeting that NTB is resolved.  
NTB-000-784 8.8. Issues related to transit 2017-10-10 Zambia: Kapiri Mposhe South Africa Resolved
2019-01-11
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Complaint: Transporters are experiencing substantial delays at the weigh-bridges in Zambia when transiting to and from DRC. To make matters worse trucks get weighed at more than one weigh bridge even though the drivers have copies of the initial weigh bridge slips showing no overloads.  
Resolution status note: Zambia reported that the Road Development Agency (RDA) was acting within the law (The Tolls Act of 2011). As a result, trucks are continuously weighed to ensure that no extra loads are added onto the trucks.There is an going process to designate weigh bridges for international truckers as part of the vehicle load management programmes being implemented under the tripartite .Delays in the weighing process are only occasional and not every time. A normal weighing process takes 3 to 5 minutes depending on the details being submitted. All the trucks were cleared and therefore the matter is resolved  
NTB-000-789 2.10. Inadequate or unreasonable customs procedures and charges 2017-10-31 Zimbabwe: Chirundu Zimbabwe Resolved
2018-01-22
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Complaint: There is a problem on processing of Temporary Import Permits since Zimbabwe Revenue Authority came up with a system of doing more Temporary Import Permits for one vehicle. Transporters are now made to write 3 Temporary Import Permits on one truck. 1 Temporary Import Permit for the horse and 2 for the 2 trailers. Processing the Temporary Import Permits is taking too long , for example, Temporary Import Permits for 93 & 98 which we submitted at 01:20hrs ( 31st October 2017) were not ready by mid morning 1st November 2017. Another Temporary Import Permit submitted at 1900hrs last in the night of 31st was only done at 03:15 hrs in the morning of 1st November 2017 .

ZIMRA is now making the clearing agent do a TIP for every unit of the truck. The truck itself then the trailer as well. In the case of an interlink, that is 3 TIPS.
 
Resolution status note: On 5 December 2017, Zimbabwe Focal Point confirmed the feedback by Revenue Authority that the client should approach the Station Manager for the Zimbabwe Revenue Authority at Chirundu One Stop Border Post to be guided on the proper forms to use. With this explanation issue should be taken as resolved.  
Products: 8709.19: Works trucks, self-propelled, not fitted with lifting or handling equipment, of the type used in factories, warehouses, dock areas or airports for short distance transport of goods; tractors of the type used on railway station platforms (excl. electrical  
NTB-000-789 2.10. Inadequate or unreasonable customs procedures and charges 2017-10-31 Zimbabwe: Chirundu Zimbabwe Resolved
2018-01-22
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Complaint: There is a problem on processing of Temporary Import Permits since Zimbabwe Revenue Authority came up with a system of doing more Temporary Import Permits for one vehicle. Transporters are now made to write 3 Temporary Import Permits on one truck. 1 Temporary Import Permit for the horse and 2 for the 2 trailers. Processing the Temporary Import Permits is taking too long , for example, Temporary Import Permits for 93 & 98 which we submitted at 01:20hrs ( 31st October 2017) were not ready by mid morning 1st November 2017. Another Temporary Import Permit submitted at 1900hrs last in the night of 31st was only done at 03:15 hrs in the morning of 1st November 2017 .

ZIMRA is now making the clearing agent do a TIP for every unit of the truck. The truck itself then the trailer as well. In the case of an interlink, that is 3 TIPS.
 
Resolution status note: On 22 January 2018, FESARTA sent email to Focal Point, Zimbabwe advisng that the NTBs had been resolved as per advice from ZIMRA. ZIMRA advised complainant to approach the ZIMRA office at Chirundu for assistance since this was an issue concerning lack of information on how to go about the procedure. The complainant was guided on the proper forms to use.  
Products: 8709.19: Works trucks, self-propelled, not fitted with lifting or handling equipment, of the type used in factories, warehouses, dock areas or airports for short distance transport of goods; tractors of the type used on railway station platforms (excl. electrical  
NTB-000-791 8.6. Vehicle standards
Policy/Regulatory
2017-11-10 Botswana: Kazungula Road Resolved
2018-04-10
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Complaint: Botswana requires that transporters get exemption permits issued either in Francistown or Gaborone, the same original permits must then be couriered to Kazungula where the permit then must be presented to the Kazungula PTC for authorisation and stamping, then to the Botswana Power Corporation for authorisation and stamping, only then can the truck proceed to Kazungula weighbridge and present the permit and be inspected and weighed.These permits are only valid for 7 days so the window in which to use the same permit is very narrow, especially since there are sometimes issues where Zambia Revenue Authority Asycuda system experiences failures and down time.

Further, Transporters are required to put up abnormal signs and red flags on the trucks before they can be released by the Kazungula weighbridge staff. The weighbridge does not permit trucks with over 4.3 Metres high is not permit and yet most of the trailers which the transporters run are just under 4.4 Meters high with a High Cube container on board.

There are no bridges or low power lines, to which a High cube container with a height of 4.6 Metres , would pose a threat to on the entire route from Zambia through Botswana and South Africa .

This is another one of many hurdles being put in the road which is increasing the costs of regional trade and is yet another barrier to trade on our corridor to South Africa.
 
Resolution status note: On 10th April 2018 , Botswana Focal Point reported that Botswana is in compliance with the Regional Standard Dimensions of Vehicles in all its aspects; and specifically the 4.3m overall height.

Exemption permits for over height vehicles is issued from two (2) central locations i.e. Gaborone and Francistown. However Botswana has eased the problem on transporters by issuing Annual exemptions which means the transporter need only to apply once in a year for his Fleet crossing into Botswana. The exemption has no limitations on the number of trips the transporter undertakes nor when the trips are made. The frequent users of the corridor are at liberty to apply for a one year permit.

Transporters are expected to apply for the permit either through their representatives or agents well in advance to enable Department of Roads to process the permit on time. Copies are sent to all the weighbridges along the route that the truck will follow.For safety purposes abnormal signs and red flags are supposed to be mounted on the vehicles before they are allowed onto the public road.
 
NTB-000-812 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2017-11-17 Tanzania: Tunduma Rwanda Resolved
2018-11-16
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Complaint: Delays in releasing trucks at Tunduma & Rusumo border post by Tanzania Revenue Authority (TRA) as a result of manual lodging of import documents  
Resolution status note: The NTB was resolved during the meeting of SCTIFI of 16th November,2018  
NTB-000-813 4. Sanitary & phyto-sanitary (SPS) measures
A1: Prohibitions/restrictions of imports for SPS reasons
Policy/Regulatory
2017-11-17 Uganda: Ministry responsible for Agriculture Kenya Resolved
2018-05-12
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Complaint: Ban on importation of poultry and poultry products.  
Resolution status note: During the 25th EAC Regional Forum on NTBs held from 9- 12 May 2018, Kenya and Rwanda reported that the ban on entry of poultry products from Uganda based on the ban from the Veternary and Health Regulatory Authorities had been lifted .  
NTB-000-814 1.7. Discriminatory or flawed government procurement policies 2017-11-17 Uganda: Ministry of Finance Kenya Resolved
2018-11-16
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Complaint: Discriminatory treatment (Excise duty) of Kenyan manufactured products among others Pharmaceutical products, Juice, cigarettes.  
Resolution status note: During the SCTIFI meeting held on 16 November 2018, Uganda reported that she has put in place administrative measures to accord non discriminatory treatment to Kenya products. The NTB is therefore resolved.  
NTB-000-865 2.3. Issues related to the rules of origin 2017-11-17 Uganda: URA Kenya Resolved
2018-11-16
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Complaint: Discriminatory treatment (Excise duty) of Kenyan manufactured products among others cigarettes.  
Resolution status note: The NTB on Cigarettes was resolved based on the EACJ ruling (Application 13 of 2017 arising from Ref 7 of 2017 issued on 25th Jan 2018: BAT (U) Ltd vs AG Uganda)  
NTB-000-866 2.3. Issues related to the rules of origin 2017-11-17 Tanzania: Tunduma Rwanda Resolved
2018-11-16
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Complaint: Escorted trucks carrying Zambia brown sugar and white maize in transit to Rwanda are forced to pay to Tanzania Revenue Authority (TRA) Tunduma border station a sum of Tsh 960,000 to accompany trucks.  
Resolution status note: Mtera route is the shortest to transit to Rwanda and the route was not yet gazetted. It was recommended to geo-map all the transit routes and gazette the Mtera route.

The Mtera route was later on gazetted vide Legal Notice No. 48 of 10th May, 2018. and hence the NTB reswolved.
 
NTB-000-867 2.3. Issues related to the rules of origin 2017-11-17 Uganda: URA Kenya Resolved
2018-11-16
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Complaint: Lack of preferential treatment of hats and other headgear, hand knitted and crocheted by Vajas Manufacturers Ltd in Kenya and transfered into Uganda.  
Resolution status note: Uganda had reported that the Company manufacturing them was under duty remission regime and hence should attract full CET.
But then Uganda confirmed that the company is not on duty remission and the Uganda Revenue Authority started granting preferential Treatment.
 
NTB-000-868 2.3. Issues related to the rules of origin 2017-11-17 Tanzania: TRA Kenya Resolved
2018-11-16
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Complaint: It takes more than 14 days to resolve complaints relating to uplifting of invoice values where TRA officers decide to increase the value of the goods. This should take a maximum of two days to complete the process.  
Resolution status note: The NTB was discussed during the Bilateral meeting between Kenya and URT that was held in September, 2017 and the PSs agreed that it is an operational issue that can be easily raised and addressed between the KRA/TRA on case by case basis. The matter was resolved  
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