Resolved complaints

Showing items 541 to 560 of 797
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
COMESA
EAC
SADC
Reporting country or region (additional)
COMESA
EAC
SADC
Status Actions
NTB-000-334 1.14. Lack of coordination between government institutions 2009-09-09 Eswatini: Ministry of Trade Uganda Resolved
2015-12-21
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Complaint: Permits are issued by diffrent authorities in diffrent cities. Agricultural import permits are issued by NAMBOARD in Manzini.; Dairy products imports are issued by Dairy Board in Manzini. Other miscellaneous goods import permits issued by Ministry of Finance in Mbabane.  
Resolution status note: This NTB has been long resolved. Uganda received a letter from Swaziland indicating that the issuance of permits has been streamlined.  
NTB-000-325 7.8. Consular and Immigration Issues 2009-09-09 Mozambique: Ministry of Home Affairs Eswatini Resolved
2010-11-22
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Complaint: Mozambique requires visas for swaziland business people  
NTB-000-326 2.7. International taxes and charges levied on imports and other tariff measures 2009-09-09 Mozambique: Mozambique Revenue Authority Eswatini Resolved
2010-11-22
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Complaint: Mozambique customs charges can be as high as 200% of the value of goods transported  
Resolution status note: Reporting country could not verify the complaint hence it was deemed resolved until a specific report is made.  
NTB-000-314 2.8. Lengthy and costly customs clearance procedures 2009-09-09 Seychelles: Port Victoria Seychelles Resolved
2010-11-22
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Complaint: The clearing process is somewhat lengthy, and bureaucratic as appointments have to be made to clear goods  
Resolution status note: Seychelles reported that with the Asycuda system the clearing process can take 24hrs, all transaction can be done on-line. Appointments were given to clear goods to facilitate work of custom officers and avoid congestion at the port as handling capacity are limited. Need to confirm current situation.  
NTB-000-315 2.4. Import licensing 2009-09-09 Seychelles: Ministry of Trade Seychelles Resolved
2010-11-22
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Complaint: Administrative procedures for the import licensing system require improved efficiency  
Resolution status note: Seychelles reported that import licences are not required for the vast majority of products  
NTB-000-316 2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory
2009-09-09 Seychelles: Port Victoria Eswatini Resolved
2010-11-22
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Complaint: There is a total lack of consistency in the application of customs procedures at all clearing offices in Seychelles  
Resolution status note: Seychelles proposed to have clearing agents undergo a competency training/exam for them to be well versed with application of customs procedures  
NTB-000-318 6.5. Variable levies 2009-09-09 Seychelles: Other Seychelles Seychelles Resolved
2010-11-22
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Complaint: A levy has been introduced on pork imports  
Resolution status note: Seychelles reported that the Quotas system on pork has been abolished. Seychelles has just recently introduced a levy on such imports.  
NTB-000-319 6.5. Variable levies 2009-09-09 Seychelles: Other Seychelles Seychelles Resolved
2010-11-22
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Complaint: A levy has been introduced on poultry imports  
Resolution status note: Seychelles reported that the Quotas system on poultry has been abolished. Seychelles has just recently introduced a levy on such imports.  
NTB-000-320 5.7. Minimum import price limits 2009-09-09 Seychelles: Other Seychelles Seychelles Resolved
2010-11-22
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Complaint: There is price control on goods imported inti Seychelles. Prices of imported goods are limited by a maximum 30% mark-up  
Resolution status note: Seychelles reported that price control has been removed on all non-food items. Seychelles needs to eliminate NTB’s, therefore need to explore alternative ways of controlling price on food items.  
NTB-000-322 7.9. Inadequate trade related infrastructure
Policy/Regulatory
2009-09-09 Seychelles: Victoria International Airport Seychelles Resolved
2010-11-22
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Complaint: Inadequate cold room facilities at airports.  
Resolution status note: Seychelles reported that her membership in SADC, signing of the COMESA FTA and Seychelles acceding to the WTO, imports might increase specially for frozen goods. Having adequate cold storage facility at airport and sea port can be considered one future area of development  
NTB-000-327 2.8. Lengthy and costly customs clearance procedures 2009-09-09 Eswatini: Bordergate Eswatini Resolved
2010-11-22
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Complaint: There is a lack of proper customs procedures and harmonization at the border posts as well as lack of an automated customs declaration system linking Swaziland Borders.  
Resolution status note: Swaziland reported that ASYCUDA ++ has been rolled out in 60 percent of the border posts. However it is fully operational on exports. Some modules especially those related to deferment on imports have not yet been implemented yet. Capacity constraints and lack of financial resources and telecommunications infrastructure continue to pose a challenge. Nonetheless, the amendment to the Customs and Excise Act seeking to introduce mandatory electronic declaration has gone through the first reading in Parliament. It is believed that the law will facilitate the allocation of resources to the automation programme. The Department has reviewed the Memorandum of Agreement signed with South Africa with an aim to initiate discussions that will lead to ICT interconnectivity.  
NTB-000-330 7.9. Inadequate trade related infrastructure 2009-09-09 Eswatini: Bordergate Eswatini Resolved
2010-11-22
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Complaint: Anti Smuggling, Quality Control & Examination Teams at border posts lack proper equipment such as forklifts, motor vehicles to carry out inspection.  
Resolution status note: Swaziland reported that the procurement of equipment is affected by the lack of financial resources. However, measures are taken to have goods examined at owner’s premises where equipment is available.  
NTB-000-247 1.14. Lack of coordination between government institutions 2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2011-05-11
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Complaint: In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on imports of copper concentrate from DRC and RSA which becomes cumbersome.  
Resolution status note: Namibia reported that Copper is a controlled product that needs verification to determine the value for tax purposes and subsequent issuance of permit by he Ministry of Trade and Industry.  
NTB-000-248 1.14. Lack of coordination between government institutions 2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2011-02-08
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Complaint: In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on imports of fuel from RSA.  
Resolution status note: This NTB has been resolved  
NTB-000-249 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Namibia: Ministry of Trade Namibia Resolved
2012-04-26
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Complaint: In Namibia the same information has to be provided and captured more than once in the import and export supply chain, e.g. Namport, Custom & Excise, MoF, MTI, NCCI, Carriers and Agents on exports of salt to West Africa and RSA,.  
Resolution status note: At the 3rd meeting the Tripartite NTBs Focal Points and NMC Chairs held in Dar -es-Salaam on 19-20 April 2012, Namibia reported that, a client can obtain an import or export permit in one hour at the Ministry of Trade and Industry if all the required documents are provided. With regard to the export permit the delay comes in when the product is a controlled product where the client is expected to obtain a clearance certificate from the relevant Ministry for tax purposes or when the importing country policies and regulations requires that the imported product be accompanied by authorised documents from the relevant authorities. The meeting accepted Namibia’s submission to resolve this NTB  
NTB-000-245 2.8. Lengthy and costly customs clearance procedures
Policy/Regulatory
2009-09-08 Angola: Ministry of Trade Namibia Resolved
2011-11-30
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Complaint: The acquisition of Pre-shipment inspection numbers and consequent inspection of shipments for exports to Angola make transport pre-planning quite difficult and cause lengthy delays for the transport industry.  
Resolution status note: During the NTBs national workshop held in Angola on 30 November 2011, Angola reported that this NTB lacks clarity and complainant could not be traced to provide additional information. The complaint is therefore considered resolved unless additional information is provided.  
NTB-000-253 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Angola: Ondjiva Customs Namibia Resolved
2011-11-30
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Complaint: Clearance of goods by the Ondjiva customs at the Oshikango/Santa Clara border post is too time consuming (red tape/inefficient bureaucracy).  
Resolution status note: During the NTBs national workshop held in Angola on 30 November 2011, Angola reported that its Customs service underwent a structural reform and modernisation resulting in the simplification and harmonisation of customs procedures. Clearance of goods takes maximum 48 hours, if documentation is properly submitted.  
NTB-000-254 2.8. Lengthy and costly customs clearance procedures 2009-09-08 Angola: Angola Revenue Authority Namibia Resolved
2011-11-30
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Complaint: Lack of harmonized procedures between Namibian and Angolan customs authorities make exports into Angola very difficult and generally frustrating.  
Resolution status note: During the NTBs national workshop held in Angola on 30 November 2011, it was reported that Angola has modernised customs procedures by reducing dwell time to 48 hours. Angola is also developed simplified trade regimes for informal and small scale traders, incorporating them into the trading system.  
NTB-000-259 7.6. Lack of information on procedures (or changes thereof) 2009-09-08 Angola: Ondjiva Customs Namibia Resolved
2011-11-30
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Complaint: Angola effects random increases in excise duties without notifying traders in advance.  
Resolution status note: During the NTBs national workshop held in Angola on 30 November 2011, it was reported that all tariffs and other related fees and charges are gazetted and therefore not charged in ad hoc manner. The Angola Tariff Book is published and available on Angola Customs website (www.alfandegas.gv.ao).  
NTB-000-261 7.4. Costly procedures 2009-09-08 Angola: Ondjiva Customs Namibia Resolved
2011-11-30
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Complaint: Extended and unpredictable turnaround time resulting in additional costs of trucking into Angola.  
Resolution status note: During the NTBs national workshop held in Angola on 30 November 2011 it was reported that customs observations were that truck drivers leave trucks at the Angola borders for 3 or more days and return to Oshikango to resolve personal issues, claiming that they are processing documents. Too many trucks are parked at the border without information where the drivers are. In some cases drivers have reported that they are not clear of the physical addresses of destination of the load in Angola. Angola Customs is investing in creating the best conditions for commercial and non commercial border users. Santa Clara border is undergoing a massive expansion with a view to become a regional and international example of trade facilitation infrastructures.  
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