Non-Tariff Barriers :: Complaints

Resolved complaints

Showing items 321 to 340 of 855

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Reporting country or region (additional) COMESA Burundi Comoros Democratic Republic of the Congo Djibouti Egypt Eritrea Eswatini Ethiopia Kenya Libya Madagascar Malawi Mauritius Rwanda Seychelles Somalia Sudan Tunisia Uganda Zambia Zimbabwe EAC Burundi Democratic Republic of the Congo Kenya Rwanda Somalia South Sudan Tanzania Uganda SADC Angola Botswana Comoros Democratic Republic of the Congo Eswatini Lesotho Madagascar Malawi Mauritius Mozambique Namibia Seychelles South Africa Tanzania Zambia Zimbabwe COMESA EAC SADC	Status	Actions
NTB-000-375	2.3. Issues related to the rules of origin	2010-02-10	SADC	Zimbabwe	Resolved 2011-11-10	View
Complaint:	There is lack of clarity and information on the authorities issuing and processing SADC certificates of origin in Member states.
Resolution status note:	SADC secretariat reported that : as stated in rule 9 of the Annex I of the SADC Protocol on Trade, “Member States shall deposit with the Secretariat the names of Departments and Agencies authorized to issue the certificates required […], specimen signatures of officials authorized to sign the certificates and the impressions of the official stamps to be used for that purpose, and those shall be circulated to Member States by the Secretariat.” SADC Secretariat circulates all the documentary evidence to Member States immediately upon reception. Additionally, the SADC Customs Unit is working in a user-friendly customs related link in the SADC Secretariat’s website to accommodate not only issues related to documentary evidence for the process of SADC RoO, but also all the binding documentation that enhances trade in the Region.
NTB-000-332	2.3. Issues related to the rules of origin	2009-09-09	Eswatini: Customs	Eswatini	Resolved 2010-07-28	View
Complaint:	Delays have been experienced in the issuing Certificates of Origin
Resolution status note:	Swaziland reported that Customs Department issues certificates of origin for exports destined to US through AGOA and EU through Euro 1. The Trade Promotion Unit issues certificates for SADC and COMESA. Therefore there is need for clarity on which of these institutions is causing delays.
NTB-000-171	2.3. Issues related to the rules of origin	2009-07-27	Zimbabwe: Ministry of Trade	Malawi	Resolved 2010-07-30	View
Complaint:	Rice has been turned back from Zimbabwe according to allegations of misuse on Rules of Origin.
NTB-000-196	2.3. Issues related to the rules of origin Policy/Regulatory	2009-07-27	SADC	Zimbabwe	Resolved 2011-11-10	View
Complaint:	Delays in communicating signatories that verify certificates of origin.
Resolution status note:	SADC Secretariat reported that,in accordance to rule 9 of Annex I of the SADC Protocol on Trade, “Member States shall deposit with the Secretariat the names of Departments and Agencies authorized to issue the certificates required […],specimen signatures of officials authorized to sign the certificates and the impressions of the official stamps to be used for that purpose, and those shall be circulated to Member States by the Secretariat.” SADC Secretariat circulates all the documentary evidence to Member States immediately upon receipt. In addition, the SADC Customs Unit is working in a user-friendly customs related link in the SADC Secretariat’s website to accommodate not only issues related to documentary evidence for the processing of SADC RoO, but also all the binding documentation that enhances trade in the Region.
NTB-000-377	2.3. Issues related to the rules of origin	2010-02-10	Zimbabwe: Ministry of Trade	Zimbabwe	Resolved 2010-07-30	View
Complaint:	Small traders are denied certificates of origin by producers of products in cases where declarations by producers have to be given. ZIMRA has put in place a law where such declarations are denied which is against the protocol provisions
Resolution status note:	Zimbabwe reported that ZIMRA does issue certificates of origin. All certificates that are presented to ZIMRA for processing and the goods do meet the origin criteria are processed.
NTB-000-150	2.3. Issues related to the rules of origin	2009-07-27	Kenya: Kenya Revenue Authority	Tanzania	Resolved 2011-08-29	View
Complaint:	In some instances, Kenya customs demands that Tanzania exporters wishing to pernetrate the Kenyan market have to produce an EA certificate of origin or alternatively an international certificate of origin. An EA certificate of origin does not exist yet, since the EA countries are using the COMESA certificate of origin until they develope their own.
Resolution status note:	At the NMC meeting held in Naifrobi on 29 August 2011, Kenya reported that there is an EAC certificate of origin currently issued by Confederation of Tanzania Industries (CTI) .
NTB-000-030	2.3. Issues related to the rules of origin	2008-12-22	Egypt: Ministry of Trade	Kenya	Resolved 2011-05-11	View
Complaint:	Kenya complained that Egyptian authorities were demanding the galvanized steel coils should be engraved with the wording 'Made in Kenya as proof of origin'
Resolution status note:	Egypt reported that the issue had been resolved through diplomatic channels. the Egyptian authorities forwarded an official reply in this regard through diplomatic channels including that the technical standard on Egyptian imports of galvanized steel coils, as well as the COMESA rules of origin does not require codification of the indication of origin on the product.
Products:	7208.39: Flat-rolled products of iron or non-alloy steel, of a width of >= 600 mm, in coils, simply hot-rolled, not clad, plated or coated, of a thickness of < 3 mm, not pickled, without patterns in relief
NTB-000-053	2.3. Issues related to the rules of origin	2009-01-21	Burundi: Ministry of Trade	Eswatini	Resolved 2010-11-22	View
Complaint:	Refuse to offer a minimum reduction of 60% on standard importatiion of sugar from Swaziland as agreed. Burundian Customs are claiming that Swaziland is not a member of COMESA.
Resolution status note:	Issue was resolved by the COMESA Customs and Trade Committee
NTB-000-058	2.3. Issues related to the rules of origin	2009-02-09	Eritrea: Eritrea Revenue Authority	Kenya	Resolved 2010-11-22	View
Complaint:	Kenya reported that the Government of Eritrea is rejecting the COMESA Certificate of origin on processed meat exports from the Farmers Choice in Kenya due to authenticity of Signatures.
Resolution status note:	Eriteria reported that the issue was resolved by the COMESA customs and trade committee meeting
Products:	2102.10: Active yeasts
NTB-000-170	2.3. Issues related to the rules of origin	2009-07-27	Malawi: Malawi Revenue Authority	Malawi	Resolved 2010-11-22	View
Complaint:	Delays in the issuance of rules of origin certificates
Resolution status note:	Malawi reported that the NTB was been resolved Internally
NTB-000-341	2.3. Issues related to the rules of origin	2009-12-11	Mozambique: Ministry of Health	Mozambique	Resolved 2010-11-22	View
Complaint:	Importers of Medicine experience serious clearance delays because pre -inspection certificate is issued on time.
Resolution status note:	Mozambique reported that the obligation of pre- inspection in medicine import is not a NTB, because the medicine are listed as positive range of products whose the import process requires pre-shipment inspection and a permit from the Ministry of Health
NTB-000-342	2.3. Issues related to the rules of origin	2009-12-11	Mozambique: Mozambique Revenue Authority	Mozambique	Resolved 2010-11-22	View
Complaint:	Alfandegas and SARs are taking too long to verify origin of imported Rajah Medium curry powder after Alfandegas queried origin in September 2009.The importers have to pay deposits and authorisation to get the pay the deposit takes up to 22 days thereby increasing standing time at Frigo from an average of two days to as high as 22 days for some loads. The delay has costed the importers since Rajah curry risks insect infection while at Frigo.
Resolution status note:	Mozambique reported that the process of verification takes maximum 24hrs on the Mozambique side. However, clearing agents appointed by importers delay in submitting required information hence the delays.
NTB-000-343	2.3. Issues related to the rules of origin	2009-12-11	Mozambique: Mozambique Revenue Authority	Mozambique	Resolved 2010-11-22	View
Complaint:	Alfandegas and SARS are delaying verification of rules of origin for Sunlight dish washing liquid made in South Africa costing the importer as they have to pay deposit to Alfandegas since September 2009. The delays in authorizations for payment of deposits has cost the company as they have to pay demurage charges for tyransporters , increased parking fees at Frigo to wait as much as up 22days to get authorization
Resolution status note:	Mozambique reported that once discrepancy in the certificate of origin, is noted, the freight forwarder completes questionnaire for clarification. If the doubt prevails the importer must pay surety while verification is done to determine origin to qualify for preferential treatment. Qualifying goods are released but Process remains open until confirmation by DRO if the goods meet the conditions necessary to benefit from preferential treatment. Inefficiency of the freight forwarder in answering the questionnaire and follow the subsequent steps contribute to delays. Timely processing takes no more than 72 hours to be released early by the surety.
NTB-000-039	2.3. Issues related to the rules of origin	2004-05-23	Rwanda: Ministry of Trade	Kenya	Resolved 2010-11-22	View
Complaint:	Kenya complained that the Authorities in Rwanda has denied market access of galvanized steel sheets.
Resolution status note:	Rwanda reported that issue was resolved through EAC
Products:	7301.10: Sheet piling of iron or steel, whether or not drilled, punched or made from assembled elements
NTB-000-040	2.3. Issues related to the rules of origin	2005-05-29	Sudan: Ministry of Trade	Egypt	Resolved 2010-11-22	View
Complaint:	Non adherence of 35% value added Egypt complained that the Authorities in Sudan denied access on Egyptian Shaving Blades market due to non-adherence with 35% value addition.
Resolution status note:	Sudan reported that the issue was resolved through the COMESA Customs and Trade Committee. (Report of the COMESA Customs & Trade Committee)
Products:	8212.20: Safety razor blades of base metal, incl. razor blade blanks in strips
NTB-000-041	2.3. Issues related to the rules of origin	2004-12-22	Sudan: Ministry of Trade	Kenya	Resolved 2010-11-22	View
Complaint:	Non recognition of Certificate of Origin (case outstanding since 2001) Kenya complained that the Authorities in Sudan refused to recognise the COMESA Certificate of Origin from Kenya on exports of Galvanised Steel Pipes
Resolution status note:	Sudan reported that the issue was resolved through the COMESA Customs and Trade Committee. (Report of the COMESA Customs & Trade Committee)
NTB-000-045	2.3. Issues related to the rules of origin	2004-05-28	Zambia: Zambia Revenue Authority	Malawi	Resolved 2010-11-22	View
Complaint:	: Non adherence of 35% value added
Products:	8716.39: Trailers and semi-trailers for the transport of goods, not designed for running on rails (excl. self-loading or self-unloading trailers and semi-trailers for agricultural purposes and tanker trailers and tanker semi-trailers)
NTB-000-046	2.3. Issues related to the rules of origin	2009-01-21	Zambia: Zambia Revenue Authority	Malawi	Resolved 2010-11-22	View
Complaint:	wheat flour
Products:	1101.00: Wheat or meslin flour
NTB-000-055	2.3. Issues related to the rules of origin	2009-02-09	Madagascar: Customs Department	Mauritius	Resolved 2010-11-29	View
Complaint:	Mauritius reported that Madagascar has doubt on the originating status of sopa exported by Maniprove Company of Mauritius to Sarvonnerie Tropicale Company in Madagascar
Resolution status note:	Madagascar reported that elimination of this NTB is being done progressively
Products:	3401.20: Soap in the form of flakes, granules, powder, paste or in aqueous solution
NTB-000-412	2.3. Issues related to the rules of origin	2009-05-08	Sudan: Port Sudan sea port	Kenya	Resolved 2015-01-19	View
Complaint:	Sudan customs authorities refused to recognise COMESA certificates of origin for the export of laundry soap noodles manufactured in Kenya. The soap noodles are packed in 25kgs PP woven bags.
Resolution status note:	On 19 January 2015, Kenya focal point reported that, ideally Sudan Customs should have requested COMESA for a verification mission to Kenya, but the issue was left hanging. Kenya would therefore want this NTB removed from the outstanding NTBs ‘as resolved’ on grounds that the affected company had advised Focal point to close the case since they are no longer exporting soap noodles to Sudan. The NTB shall be registered afresh if it features again. At that point, reporting company will be requested to provide the supportive documents with current dates.
Products:	3401.20: Soap in the form of flakes, granules, powder, paste or in aqueous solution

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