| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-000-355 |
8.7. Costly Road user charges /fees |
2010-02-10 |
SADC |
Namibia |
Resolved
2012-06-15 |
View |
|
Complaint:
|
Bond registration fees are excessively high in all SADC countries. Especially when cargo transits in two countries the bond registration fees become a constraint. |
|
|
Resolution status note:
|
The 10th meeting of SADC Committee on Trade facilitation held on 14-15 June 2012 noted that the issue of bonds is normally managed by private sector, mostly banks therefore commercial rates would prevail. It was also noted that
within the SADC Customs work programme, there is work to facilitate single transit bond, the result of which should be
ready by March 2013. This NTB was therefore considered resolved on grounds that bond registration fees are cahrged at market rates. |
|
|
NTB-000-480 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2011-12-07 |
Zambia: Chililabombwe Municipal Council, Zambia |
South Africa |
Resolved
2016-09-07 |
View |
|
Complaint:
|
Transporters are being charged a motor vehicle fee by Chililabombwe Municipal Council. There is no justification for such a fee since the transporters do not receive any services from the Council. The transporters are travelling on national roads, which are maintained by the government and not the Council. The transporters pay road user charges to the government to maintain the roads. |
|
|
Resolution status note:
|
On 7 September 2016, Zambia Focal point reported that All Levies collected by the Council are guided by Section 69 and 70 of the Local Government Act CAP 281 of the Laws of Zambia which specifies the Levies to be collected. Under this Act (CAP 281), no Council is mandated to collect motor vehicle fees. The supporting Local Government Act was uploaded for reference |
|
|
NTB-000-486 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2012-02-15 |
SADC |
South Africa |
Resolved
2013-05-23 |
View |
|
Complaint:
|
We are a South African Transport Company transporting goods into DRC. We are paying on weekly basis exorbitant road duties in Botswana, Zambia, and Zimbabwe & DRC if we offload loads from Johannesburg RSA to Mutanda DRC. Our cost on a tri-axle on road fee is 1060 Pula on return trip (Martinsdrif to Kazangula and back), insurance 50P for 3 months and then about 100 Pula on a yearly level also. Zambia insurance 300 000KW for year, then toll fee for 285USD on return trip Kazangula to DRC border and back, 200 000KW carbon tax, 70 000KW for extra toll fees on road. Zimbabwe insurance 170USD for year, the 100USD on toll fees, then coupons another 10USD and environmental cost depends on the load and weight up to 160USD & 90USD carbon 3 months. Going into the DRC, border customs parking 133USD, entry fee and costing 350USD, 300USD PEAGE, 4x 150USD for toll fees going to Mutanda and coming back.
None of the foreign trucks from DRC, Zambia, Zimbabwe, Botswana or Namibia pay this cost when entering South Africa. We drive on the roads to supply clients with goods, we provide a service, the same as for the foreign transporters, but they don't pay similarly high costs when entering South Africa. We need an explanation from the countries listed above as to why is this done. At the moment, we give to a driver for one load going to DRC from JHB, 2400USD, 2500 PULA & R5000 to cover these expenses and we cannot increase our rates easily, without risking losing our clients. What can be done about this situation? |
|
|
Resolution status note:
|
Focal Points from Botswana, Zambia and Zimbabwe reported the current standard official charges and argued that these are in accordance established regional protocols. At the 11th meeting of the SADC Sub -Committee on Trade Facilitation held on 23 May 2013, South Africa focal point requested that the NTB be considered non actionable as they could not trace the complainant.
However, the NTB is considered resolved as it does not fall under the ' non actionable' category of complaints. |
|
|
NTB-000-162 |
8.7. Costly Road user charges /fees |
2009-07-27 |
Tanzania: Ministry of Transport |
Tanzania |
Resolved
2011-07-28 |
View |
|
Complaint:
|
Registration and accreditation of transporters is too high, (Charge is USD 10,000 per company so that only capable and serious transporters are registered) |
|
|
Resolution status note:
|
Tanzania Revenue Authority reported that TRA is responsible for issuing the transporter license and that the fees is only Ks 20 000. |
|
|
NTB-000-493 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2012-04-16 |
South Africa: Gauteng |
South Africa |
Resolved
2013-05-23 |
View |
|
Complaint:
|
Note: This is not reported by South Africa, but by FESARTA; a sub-regional organization.
The South African National Roads Agency, SANRAL, is planning to introduce new toll fees on its upgraded Gauteng freeways (E-tolls). The proposed fees are in excess of fees agreed at regional level, viz:
In 2007, the SADC-recommended road user charge for South Africa, was US$2.92/100kms, for a heavy goods vehicle. In 2009, this was revised to US$3.46/100kms. These recommended figures were calculated from the road maintenance data submitted to SADC by South Africa in those years.
On its busiest freeway, the N3 from Durban to Gauteng, the 2012 toll fees charged by SANRAL amount to approximately US$13/100kms. This is far in excess of the fees recommended by SADC.
Now, SANRAL is proposing to charge around US$19/100kms for the use of the Gauteng freeways by a heavy goods vehicle.
It is considered that these fees are excessively high and will unnecessarily add to the cost of goods to the consumer in the East and Southern African region. |
|
|
Resolution status note:
|
At its 11th meeting of the SADC Sub -Committee on Trade Facilitation held on 23 May 2013 in Gaborone, SCTF noted that the report was based on toll fees that were not yet implemented. As such traders are not affected. It was agreed that matter be filed until such time that the fees are effected |
|
|
NTB-000-499 |
8.7. Costly Road user charges /fees |
2012-03-14 |
|
Tanzania |
Resolved
2022-06-14 |
View |
|
Complaint:
|
Non-harmonized road user charges / road tolls in EAC Partner States. |
|
|
Resolution status note:
|
On 14 June 2022 the EAC Secretariat reported that the SCTIFI meeting agreed that this is not an NTB since RUC is not harmonized in all EAC Partner States. The complaint is removed from the TBP |
|
|
NTB-000-225 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2009-07-28 |
Zambia: Zambia Revenue Authority |
Zambia |
Resolved
2010-11-22 |
View |
|
Complaint:
|
An Escort fee of either K900 000.00 or K800 000.00 depending on the route is charged. The escort charge covers the expenses for the customs officials who accompany the commercial transit traffic from port of entry to port of exit. |
|
|
Resolution status note:
|
Zambia reported that, under normal circumstances, Customs officers do not accompany commercial transit traffic. If motor vehicles such as trucks need to be escorted they use private escorts who charge them accordingly. These are purely private commercial arrangements between transporters and private escorters. However, if such goods in transit are deemed risky by Customs Officers, then Customs Officers would escort such trucks/vehicles. In such cases, the Zambian law requires that an escort fee be paid to Customs Officers by the transporter, and the fee is dependent on the distance to be covered |
|
|
NTB-000-165 |
8.7. Costly Road user charges /fees |
2009-07-27 |
Tanzania: Dar-es-Salaam Port |
Tanzania |
Resolved
2012-06-15 |
View |
|
Complaint:
|
Dar es Salaam port charges are considered high although it is one of the best ports in the region. Registration and accreditation of transporters is high, In addition to the charges and logistics, transit bonds are bureaucratic and are treated differently in other SADC countries. |
|
|
Resolution status note:
|
The 10th meeting of SADC Committee on Trade facilitaion agreed that the NTB was outdated & also that ‘charges’ had to be unpacked to enable comparison of all types of charges imposed at the port. It was noted that Dar es Salaam Port has special dispensations for transit cargo, which are not offered to cargo destined to Tanzania. According to the latest study by Tanzania, the Dar es Salaam port is the cheapest in the Region therefore this NTB was considered resolved. |
|
|
NTB-000-508 |
8.7. Costly Road user charges /fees |
2012-03-14 |
Tanzania: Tanzania Revenue Authority |
Kenya |
Resolved
2013-10-17 |
View |
|
Complaint:
|
Kenyan Trucks entering into Tanzania are charged a levy of US$ 200 each |
|
|
Resolution status note:
|
At the Tripartite NTBs Online Reporting, Monitoring and Eliminating Mechanism Meeting to Launch the SMS Reporting Tool held from 9-10 April 2013 in Lusaka, Zambia, Tanzania reported that the $200 Charged on all Tracks entering Tanzania had been abolished abolished effectively from June 2012 and instructions had been sent to all posts to stop charging this levy. |
|
|
NTB-000-298 |
8.7. Costly Road user charges /fees |
2009-09-08 |
SADC |
Namibia |
Resolved
2012-06-15 |
View |
|
Complaint:
|
Bond registration fees are generally high in all SADC countries |
|
|
Resolution status note:
|
The 10th meeting of SADC Committee on Trade facilitation held on 14-15 June 2012 noted that the issue of bonds is normally managed by private sector, mostly banks therefore commercial rates would prevail. It was also noted that
within the SADC Customs work programme, there is work to facilitate single transit bond, the result of which should be
ready by March 2013. This NTB was therefore considered resolved on grounds that bond registration fees are cahrged at market rates. |
|
|
NTB-000-508 |
8.7. Costly Road user charges /fees |
2012-03-14 |
Tanzania: Tanzania Revenue Authority |
Kenya |
Resolved
2013-10-17 |
View |
|
Complaint:
|
Kenyan Trucks entering into Tanzania are charged a levy of US$ 200 each |
|
|
Resolution status note:
|
At the 12th Regional Forum on NTBs held from 14th – 17th, October 2013, at EAC Headquarters, Arusha, Tanzania, and United Republic of Tanzania reported that the USD 200 levy on Kenya trucks was abolished in June, 2012. |
|
|
NTB-000-311 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2009-09-09 |
Democratic Republic of the Congo: Ministry of trade |
Democratic Republic of the Congo |
Resolved
2010-07-30 |
View |
|
Complaint:
|
High road charges and transport costs for exporters |
|
|
NTB-000-515 |
8.7. Costly Road user charges /fees |
2012-06-27 |
Zambia: Kazungula Ferry |
South Africa |
Resolved
2016-09-07 |
View |
|
Complaint:
|
This complaint is registered by FESARTA.
Transporters are being charged a motor vehicle fee by Siavonga Municipal Council. There is no justification for such a fee since the transporters do not receive any services from the Council. The transporters are travelling on national roads, which are maintained by the government and not the Council. The transporters pay road user charges to the government to maintain the roads.
Please refer to NTB 480 |
|
|
Resolution status note:
|
Zambia advised that all Levies collected by the Council are guided by Section 69 and 70 of the Local Government Act CAP 281 of the Laws of Zambia which specifies the Levies to be collected. Under this Act (CAP 281), no Council is mandated to collect motor vehicle fees. The measure shall be uploaded onto the online NTMs database . |
|
|
NTB-000-517 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2012-07-16 |
Democratic Republic of the Congo: KIPUS Mine |
Tanzania |
Resolved
2012-07-20 |
View |
|
Complaint:
|
Tanzania Truck Owners Association (TATOA) reported that Tanzania Trucks, after delivering a consignment they carried from Tanzania to Congo, are charged $100,000/= per truck if they want to carry another consignment on their way back to Dar es Salaam. The attached receipt is just evidence for one transaction but there are other transporters who have paid such charges while there are also other transporters whose vehicles have been detained until now. This fee is charged at KIPUS mine in the name of LOCAL INCOME TAX WHILE LOADING CARGO. Tanzania regards this as an NTB and she needs to know the reason for charging such a huge amount of money from transporters. DRC focal point is requested to treat this matter as urgent since a number of tracks are still detained at Kipus Mine in the D. R. Congo. |
|
|
Resolution status note:
|
On 08 October, Tanzania focal point reported that the DRC released the trucks held at the KIPUS Mine . This NTB is therefore considered resolved. |
|
|
NTB-000-551 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2012-11-02 |
Zimbabwe: Victoria Falls |
South Africa |
Resolved
2016-09-13 |
View |
|
Complaint:
|
This complaint is registered by FESARTA.
The Zimbabwean Ministry of Transport and Infrastructure is levying a toll of US$30 per trip, for the crossing of the Victoria Falls bridge. Ref: SI 171 of 2012.
This toll is not justified because it was never discussed with those who are having to pay the toll and there is no reconciliation for the amount of the toll.
Furthermore, transporters pay road user charges, which are to cover the wear and tear caused to the roads and bridges. |
|
|
Resolution status note:
|
On 13th September 2016, FESARTA advised that the transporters were no longer facing this barrier so the NTB is resolved. |
|
|
NTB-001-118 |
8.7. Costly Road user charges /fees |
2023-05-16 |
Democratic Republic of the Congo: Mitaka, Lualaba province Democratic republic of Congo |
Namibia |
Resolved
2026-04-15 |
View |
|
Complaint:
|
DRC authorities in Mutaka, Lualaba province are charging 100 United states dollars for scanning each commercial truck loaded with cargo.
Cumbersome barriers, lengthy procedures have caused unprecedented congestion of hundreds of trucks in Mutaka area.
Truck drivers no sanitation, no wellness facilities, power security. One truck driver died in his truck on the due to Kasumbalesa border. |
|
|
Resolution status note:
|
Taxes have been abolished |
|
|
NTB-000-655 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2014-12-11 |
Kenya: Kajiado and Kwale counties in Kenya |
Tanzania |
Resolved
2015-11-30 |
View |
|
Complaint:
|
Kajiado and Kwale counties in Kenya re-introduced County transit Fee |
|
|
Resolution status note:
|
ajiado and Kwale counties in Kenya removed the County transit Fee |
|
|
NTB-000-705 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2016-04-23 |
Rwanda: Rwanda Revenue Authority |
Burundi |
Resolved
2016-12-07 |
View |
|
Complaint:
|
Rwanda makes trucks to pay double the certificate of Transit Goods. That is US$400 instead of US$ 200 per truck and trailer separately |
|
|
Resolution status note:
|
The 22nd meeting of the NTBs forum held in December 2016 accepted Rwanda explanation that Rwanda was implementing the revised EAC Regulations on Customs Management Act, 2010.The Act stipulates that a pulling trailer is considered separate from the truck. This NTB was resolved |
|
|
NTB-000-711 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2016-06-30 |
Kenya: Mombasa County |
Burundi |
Resolved
2017-10-20 |
View |
|
Complaint:
|
Mombasa County in Kenya charges transit fees of ksh 6,000 for transit cargo truck. |
|
|
Resolution status note:
|
During the Dedicated Session of the Permanent/ Principal/Under Secretaries of Trade and EAC Affairs meeting held in Kampala to resolve long standing NTBs, Kenya reported that the internal consultations with the County Government of Mombasa had been concluded and the charge has been abolished. |
|
|
NTB-000-716 |
8.7. Costly Road user charges /fees |
2016-06-30 |
Kenya: Mombasa County |
Burundi |
Resolved
2017-10-24 |
View |
|
Complaint:
|
Mombasa Country charges transit trucks waiting to load cargo in the parking yard an amount of Ksh 500 per day. |
|
|
Resolution status note:
|
The NTBs focal Point at the Secretariat reported that this NTB had been resolved by the Dedicated Session of Senior Officials /Permanent Secretaries meeting held in Kampala on how to resolve long standing outstanding NTBs |
|
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