| Complaint number |
NTB Type
|
Date of incident |
Location |
Reporting country or region (additional) |
Status |
Actions |
|
NTB-000-515 |
8.7. Costly Road user charges /fees |
2012-06-27 |
Zambia: Kazungula Ferry |
South Africa |
Resolved
2016-09-07 |
View |
|
Complaint:
|
This complaint is registered by FESARTA.
Transporters are being charged a motor vehicle fee by Siavonga Municipal Council. There is no justification for such a fee since the transporters do not receive any services from the Council. The transporters are travelling on national roads, which are maintained by the government and not the Council. The transporters pay road user charges to the government to maintain the roads.
Please refer to NTB 480 |
|
|
Resolution status note:
|
Zambia advised that all Levies collected by the Council are guided by Section 69 and 70 of the Local Government Act CAP 281 of the Laws of Zambia which specifies the Levies to be collected. Under this Act (CAP 281), no Council is mandated to collect motor vehicle fees. The measure shall be uploaded onto the online NTMs database . |
|
|
NTB-000-517 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2012-07-16 |
Democratic Republic of the Congo: KIPUS Mine |
Tanzania |
Resolved
2012-07-20 |
View |
|
Complaint:
|
Tanzania Truck Owners Association (TATOA) reported that Tanzania Trucks, after delivering a consignment they carried from Tanzania to Congo, are charged $100,000/= per truck if they want to carry another consignment on their way back to Dar es Salaam. The attached receipt is just evidence for one transaction but there are other transporters who have paid such charges while there are also other transporters whose vehicles have been detained until now. This fee is charged at KIPUS mine in the name of LOCAL INCOME TAX WHILE LOADING CARGO. Tanzania regards this as an NTB and she needs to know the reason for charging such a huge amount of money from transporters. DRC focal point is requested to treat this matter as urgent since a number of tracks are still detained at Kipus Mine in the D. R. Congo. |
|
|
Resolution status note:
|
On 08 October, Tanzania focal point reported that the DRC released the trucks held at the KIPUS Mine . This NTB is therefore considered resolved. |
|
|
NTB-000-551 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2012-11-02 |
Zimbabwe: Victoria Falls |
South Africa |
Resolved
2016-09-13 |
View |
|
Complaint:
|
This complaint is registered by FESARTA.
The Zimbabwean Ministry of Transport and Infrastructure is levying a toll of US$30 per trip, for the crossing of the Victoria Falls bridge. Ref: SI 171 of 2012.
This toll is not justified because it was never discussed with those who are having to pay the toll and there is no reconciliation for the amount of the toll.
Furthermore, transporters pay road user charges, which are to cover the wear and tear caused to the roads and bridges. |
|
|
Resolution status note:
|
On 13th September 2016, FESARTA advised that the transporters were no longer facing this barrier so the NTB is resolved. |
|
|
NTB-000-593 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2013-05-29 |
Mozambique: Between Pungue and Mafambise |
Malawi |
Resolved
2013-10-28 |
View |
|
Complaint:
|
A Malawian transport company was charged an exorbitant fee of 10, 000 Meticais for expired insurance for horse only between Pungue and Mafambise in Mozambique. This has happened a number of times. Can Mozambique authorities confirm the fee and also provide other relevant information on transit fees, fines and penalties. Information on the various charges and or transit fees is not available for transporters using Mozambique roads along the Beira route. |
|
|
Resolution status note:
|
On 18 June 2013, Mozambique focal point submitted a copy of the Decree No. 26/2010 of 14 July 2010 outlining the road user fees applied on Mozambican roads as per Malawi request. This NTB is therefore considered resolved |
|
|
NTB-000-593 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2013-05-29 |
Mozambique: Between Pungue and Mafambise |
Malawi |
Resolved
2013-10-28 |
View |
|
Complaint:
|
A Malawian transport company was charged an exorbitant fee of 10, 000 Meticais for expired insurance for horse only between Pungue and Mafambise in Mozambique. This has happened a number of times. Can Mozambique authorities confirm the fee and also provide other relevant information on transit fees, fines and penalties. Information on the various charges and or transit fees is not available for transporters using Mozambique roads along the Beira route. |
|
|
Resolution status note:
|
On 28 October 2013, Mozambique Focal Point submitted Decree No. 26/2010 of 14 July 2010 stipulating the road user fees applied on Mozambican roads as per Malawi request.. The Decree has been uploaded onto the online system under Notifications. |
|
|
NTB-000-598 |
8.7. Costly Road user charges /fees |
2013-07-10 |
Mozambique: Tete Bascala,Tete Bridge |
Mozambique |
Resolved
2015-02-10 |
View |
|
Complaint:
|
There is a charge only on foreign vehicles over 3500kg crossing the Tete bridge initially US$250 and then US$75 every time the vehicle crosses the bridge. The vehicle involved is a Crane truck used in construction sites in and around Tete.
The vehicle can travel all the way from Maputo and operate on the south side of the river without paying any fees but is charged the above very high fees once it goes to the north side of the bridge. |
|
|
Resolution status note:
|
On 10 February 2015, Mozambique focal point reported that the fees are regulated through the Decree No. 26/2010 available in the online system and that the USD75 fee is only applicable to cross the north bridge. According to the decree establishing the rates, foreign vehicles must pay a stipulated fee of 75 USD on the bridge. However, as indicated by complainant, the vehicle can use alternative route and travel all the way from Maputo and operate on the south side of the river without paying any fees. With this explanation, Mozambique considers the NTB resolved because there is alternative route for foreign vehicles. |
|
|
NTB-000-608 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2013-10-04 |
Zambia: Ministry of Transport, Works, Supply and Communications |
COMESA |
Resolved
2016-03-31 |
View |
|
Complaint:
|
This complaint is registered by FESARTA.
Zambia is to introduce toll fees for all road users, on 1st November 2013.
The structure of the fees is detailed in the attachments.
The introduction is considered an unfair practice, since the tolls apply to foreign vehicles, and these vehicles pay road user charges on entry into the country.
The road user charges that the foreign vehicles pay (between USD10 per 100 kms and USD16 per 100 kms), are set to cover the road usage cost by the vehicles as they travel the country's roads.
The level of road user charges was recommended by COMESA, of which Zambia is a member.
Updated road user charges are being developed by the COMESA/EAC/SADC Tripartite and, when finalized, will be disseminated to member countries for their implementation.
Thus there is no justification for Zambia to introduce toll fees for foreign vehicles, as it is a duplication of the road user charges paid by them on entry into the country.
The added fees mean that foreign vehicles will be paying more than their fair share for road usage, and merely add to the cost of goods consumed in landlocked countries. |
|
|
Resolution status note:
|
On 31st March 2016, Zambia Focal Point reported that Toll fees are charged once at the port of entry for road usage from one point to the other and back. Transporters are only charged extra if they divert from their original route. The toll fees are discriminatory. |
|
|
NTB-000-634 |
8.7. Costly Road user charges /fees |
2013-11-12 |
EAC |
Egypt |
Resolved
2016-02-08 |
View |
|
Complaint:
|
Egypt's National Monitoring Committee received a complaint from Chemicals and Fertilizers Exporting Company that the cost of shipment between Egypt and the eastern countries in Africa is very high. In addition east African countries prefer that the shipment companies ship fruits rather than chemicals. And hence a suggestion was made to hold a meeting between transport syndicates especially of the landlocked countries in COMESA and the business community in an attempt to reach a solution.
please consider the above mentioned suggestion. |
|
|
Resolution status note:
|
On 8th February 2016, Egypt Focal point reported that the NTB be considered closed on the basis that Egypt's National Monitoring Committee did not receive any details from the Exporting Company. |
|
|
NTB-000-647 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2014-12-11 |
Tanzania: Tanzania National Park |
Rwanda |
Resolved
2015-11-04 |
View |
|
Complaint:
|
Tanzania National Park charges Rwanda transporters transiting through the national park US$300 per truck as national park fees . |
|
|
Resolution status note:
|
Tanzania National Park is no longer charging Rwanda transporters transiting through the national park US$300 per truck as national park fees |
|
|
NTB-000-649 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2014-12-11 |
Tanzania: Ministry of Transport |
Burundi |
Resolved
2015-11-30 |
View |
|
Complaint:
|
United Republic of Tanzania is charging USD200.00 as transit permit for containers with chemical products. |
|
|
Resolution status note:
|
Following the recommendations of the 16th EAC Forum on NTBs, Tanzania removed the transit charges . |
|
|
NTB-000-655 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2014-12-11 |
Kenya: Kajiado and Kwale counties in Kenya |
Tanzania |
Resolved
2015-11-30 |
View |
|
Complaint:
|
Kajiado and Kwale counties in Kenya re-introduced County transit Fee |
|
|
Resolution status note:
|
ajiado and Kwale counties in Kenya removed the County transit Fee |
|
|
NTB-000-665 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2015-03-02 |
Tanzania: Dar-es-Salaam Port |
Rwanda |
Resolved
2016-06-08 |
View |
|
Complaint:
|
Double payment of port exit fees: URT is charging double payment at inland and port exit. Inland container deposits have been introduced in reduce the congestion at Dar port. However, freight forwarders have reported being required to pay for port exit fees twice. |
|
|
Resolution status note:
|
This NTB was resolved. Rwanda transporters have not reported any further charges on the same |
|
|
NTB-000-705 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2016-04-23 |
Rwanda: Rwanda Revenue Authority |
Burundi |
Resolved
2016-12-07 |
View |
|
Complaint:
|
Rwanda makes trucks to pay double the certificate of Transit Goods. That is US$400 instead of US$ 200 per truck and trailer separately |
|
|
Resolution status note:
|
The 22nd meeting of the NTBs forum held in December 2016 accepted Rwanda explanation that Rwanda was implementing the revised EAC Regulations on Customs Management Act, 2010.The Act stipulates that a pulling trailer is considered separate from the truck. This NTB was resolved |
|
|
NTB-000-711 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2016-06-30 |
Kenya: Mombasa County |
Burundi |
Resolved
2017-10-20 |
View |
|
Complaint:
|
Mombasa County in Kenya charges transit fees of ksh 6,000 for transit cargo truck. |
|
|
Resolution status note:
|
During the Dedicated Session of the Permanent/ Principal/Under Secretaries of Trade and EAC Affairs meeting held in Kampala to resolve long standing NTBs, Kenya reported that the internal consultations with the County Government of Mombasa had been concluded and the charge has been abolished. |
|
|
NTB-000-716 |
8.7. Costly Road user charges /fees |
2016-06-30 |
Kenya: Mombasa County |
Burundi |
Resolved
2017-10-24 |
View |
|
Complaint:
|
Mombasa Country charges transit trucks waiting to load cargo in the parking yard an amount of Ksh 500 per day. |
|
|
Resolution status note:
|
The NTBs focal Point at the Secretariat reported that this NTB had been resolved by the Dedicated Session of Senior Officials /Permanent Secretaries meeting held in Kampala on how to resolve long standing outstanding NTBs |
|
|
NTB-000-756 |
8.7. Costly Road user charges /fees |
2017-05-05 |
Kenya: Kaijado County |
Burundi |
Resolved
2019-08-21 |
View |
|
Complaint:
|
Namanga/Kajiado County charges 2,000 Ksh for all Burundi cargo trucks transiting Kenya |
|
|
Resolution status note:
|
During the Focal Points meeting held on 19- 21 august 2019, Kenya reported that this NTB had been resolved. Kajiado County no longer charges the 2000Ksh for Burundin cargo. Burundi confirmed that although they had confirmation of the charge for June 2019, there had not been any further charges in from July 2019 . However, both countries will continue to monitor . This NTB is therefore resolved . |
|
|
NTB-000-776 |
8.7. Costly Road user charges /fees
Policy/Regulatory |
2017-05-05 |
Tanzania: Ministry of Works, Transport & Communications |
Uganda |
Resolved
2022-06-14 |
View |
|
Complaint:
|
Tanzania still charges US$500 to Uganda trucks compared to US$152 charged on Rwanda trucks. |
|
|
Resolution status note:
|
On 14 June 2022, EAC Secretariat reported that the experts' meeting met in March 2022 and gave recommendations to be considered by TCM.The Sectoral Committee on Trade was informed that the two Partner States had a bilateral meeting and agreed to charge Uganda tracks 10 USD charged per 100 Kilometers. Hence the NTB is resolved |
|
|
NTB-000-782 |
8.7. Costly Road user charges /fees |
2017-09-17 |
Zimbabwe: Chirundu |
Zimbabwe |
Resolved
2019-08-21 |
View |
|
Complaint:
|
Trans[porters are experiencing the following delays and other administrative costs as a result of the sealing process by ZIMRA:
• The vehicles are delayed up to 24 hours while waiting for the seals
• ZIMRA Officials remove existing seals to fit their seal and then do not replace the seals when their electronic seals are removed
• ZIMRA Officials have refused to endorse the documents when seals have been removed
• They have damaged transporters equipment and gone so far as to use a drill on a loaded fuel tanker to drill a large hole to fit their seal. This is completely unacceptable!
• Where one of their seals was incorrectly fitted and fell off the truck, they then cut other seals and drew samples of the product to ensure it had not been contaminated. No explanation was given and our customer consequently rejected the load as the integrity had been corrupted
• Transporters are expected to adhere to routes stipulated by ZIMRA. We have Route Risk Assessments on all our routes. The route is determined due to a number of factors including distance and safety. This is pertinent to Zimbabwe where the road infrastructure is failing
• Beyond the instruction to pay for the sealing, transporters are further expected to pay the costs of escorts |
|
|
Resolution status note:
|
The payment for sealing is a requirement in terms of the law in terms of Statutory Instrument 113 OF 2017. A fee of $30.00 shall be levied on every road vehicle conveying goods and break bulk cargo through Zimbabwe upon which electronic seals and magnetic sealing cable are placed on the cargo in term of the law.he vehicles are delayed up to 24 hours while waiting for the seals.Noted, it is not the intention of ZIMRA to delay any vehicle because of sealing, sealing is done in the minimum possible time and where delays are experienced, one can immediately contact the Supervisor or Manager on duty for assistance. Contact numbers for Supervisors and Managers are displayed in the offices .
ZIMRA has since obtained the seals and there are no more delays . |
|
|
NTB-000-792 |
8.7. Costly Road user charges /fees |
2017-11-01 |
Zambia: Chililabombwe |
|
Resolved
2019-01-11 |
View |
|
Complaint:
|
Transporters are being charged a motor vehicle fee by Chililabombwe Municipal Council. There is no justification for such a fee since the transporters do not receive any services from the Council. The transporters are travelling on national roads, which are maintained by the government and not the Council. The transporters pay road user charges to the government to maintain the roads. According to NTB-000-480, this was addressed on the 7 September 2016, but this problem has emerged again since 20th October 2017. |
|
|
Resolution status note:
|
Zambia reported that the by-law has now been revoked and councils have stopped charging the said fees. |
|
|
NTB-000-806 |
8.7. Costly Road user charges /fees |
2015-04-01 |
Tanzania: Ministry of Transport |
|
Resolved
2018-02-09 |
View |
|
Complaint:
|
Tanzania requirement that trucks passing three weigh bridges are required to buy stickers at US$40 per sticker despite the fact that trucks are clearly marked transit in the central corridor. |
|
|
Resolution status note:
|
Today, 10:10
During the Extra Ordinary SCTIFI taht sat in February, 2018, the USD 40 sticker fee was waived with immediate Effect. Hence the NTB was resolved. |
|
English
Français
